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Chapter Reviews

5.0 Rating 3,087 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Chapter relieved my concerns about the transition to Medicare and handling it correctly. My advisor, Lati Carpenter, was professional, personable, extremely knowledgeable, and I valued her assistance tremendously. She made everything so easy! My husband with be working with Lati in a few months when he's eligible for Medicare, and I look forward to my annual prescription coverage reviews with her. I will highly recommend Chapter and Lati whenever the opportunity arises!
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Posted 11 months ago
We transitioned from private insurance through our employer to Medicare. I talked to several advisors but they all seemed to push their agenda only, not mine. Chloe at Chapter asked all the right questions, listened to my thoughts and concerns and came up with options we both discussed until we came up with the best solution for my wife and I. Then the sign-up was super simple with Chloe's help. The experience was outstanding. Now we can move on and enjoy our retirement in our 73 Nova. Thank you Chloe and Chapter!
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Posted 11 months ago
Zena was such an informed, patient, and knowledgeable rep. She helped me understand my benefits and attain affordable insurance. She even found me a new primary Doctor and Dentist at an affordable price. I remain grateful for her help and professionalism HMB
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Posted 11 months ago
Jonathan was very well versed in the options. His explanations were very clear and helpful. I felt like I was getting the best information and advice compared to other sources. Jonathan was very professional and patient as I worked to understand the options and then work through the sign in process.
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Posted 11 months ago
Venus Hernandez Was very help she was very patient with me because I needed to find multiple hospitals ,clinics and doctors that I needed to except my insurance and Venus found the plan that would fit me I was so grateful for all her help she explained everything in away I could understand and answered all my questions she also went back to questions I needed to ask again Thank you Venus Hernandez for all your help . Great Service .
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Posted 11 months ago
Excellent, thank you!
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Posted 11 months ago
Marshal took plenty of time explaining options and made the decision easy to understand. Very good job
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Posted 11 months ago
Outstanding service and pricing. Made the application process super easy and trustworthy. For your next chapter in your life I would highly recommend using Chapter.
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Posted 11 months ago
Jonathan (the Chapter advisor) explained clearly and patiently how there are subtle differences between the numerous Medigap providers and why he recommended a specific provider over the others. He also spent a good bit of time explaining the prescription drug plans. My wife & I now feel that we understand the system much better than we did before.
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Posted 11 months ago
She was a delight to work with . Very through and patient going over everything. Thank you Samatha as I had a lot of concerns about changing plans for both me and my husband but felt very comfortable with the decision to make the change to the Advantsge Plans.
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Posted 11 months ago
We were very pleased with Lindsey's help. He worked with us to get everything we needed for our Medicare. He was very pleasant to work with.
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Posted 11 months ago
My contact Ms. Venus, stepped in and got all my Medicare problems resolved over the phone! Had had an agent who previously was supposed to have done this, but did not follow up. Venus collected all my info and found me an entire plan saving me significant amounts of money as well as cost saving programs that I had not had access to before. She was very professional, knowledgeable and pleasant to work with. High recommend Chapter to anyone needing help with the Medicare insurance programs!
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Posted 11 months ago
They were very nice and informative they answer your questions so you can understand I definitely recommend them
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Posted 11 months ago
excellent rep. answered every question. Made the process simple.
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Posted 11 months ago
Lati was professional and informative. A pleasure to work with.
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Posted 11 months ago
I cannot say enough good things about Lati ! She is a rare example in this day and age of courtesy, professionalism, and diligence. She made this whole protests, and followed through and followed up as she promised. She is a gem!
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Posted 11 months ago
Chapter made the entire process of signing up for A-B-G-D very easy. Lati was so helpful with getting accurate quotes and advising on the best plans. She was the best and I'll be passing her contact to friends and family when they are ready to sign up. 5 stars Lati, thank you! Rick
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Posted 11 months ago
Venus was very knowledgeable and helpful.
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Posted 11 months ago
Answered all my questions verified all my medical needs were going to be met and verified my long list of medications would be covered really appreciate everything and all the help that I received
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Posted 11 months ago
Was very helpful and answered the questions that I had. They were very polite and informative about the benefits that I would be entitled to. I will be recommending Chapter to my friends and family that would benefit from their services.
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Posted 11 months ago
Chapter is rated 5.0 based on 3,087 reviews