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Chapter Reviews

5.0 Rating 4,994 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
We are so grateful Shannon Davis reached out to us about Medicare. I had been using another broker who was “the best” in Dallas…long story short, Shannon saved us a lot of stress and late fees by informing us of a special 2 month (not the usual 3 month) deadline for my mom’s case specifically, so we got her set up with days to spare. Also, the other plans I was told my mom’s very important doctor was “probably” in network with, however, Shannon informed us this was NOT the case. So another close one!! Shannon even set us up with a plan that she isn’t in network with, proving she truly cares you get the best plan for YOU. Plus she is very friendly and you can feel her confidence radiating from the knowledge she has on the subject. Thank you x1000000 Shannon!
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Posted 4 months ago
Kayla Torry is nothing short of exceptional at what she does! Her attention to every detail regarding my healthcare needs…past, present and future, resulted in a Medicare plan selection that gives me complete confidence - at a very reasonable cost. I could not possibly be more satisfied!
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Posted 4 months ago
I am VERY grateful I found Melissa Spencer. Not only being the absolute most knowledgeable and patient and helpful person I had consulted on getting medical insurance but she was extremely kind to us: my husband had just been diagnosed with a devastating cancer and it took me quite some time for us to focus doing this. Each time I called Melissa I essentially asked the same questions and she was so considerate and patient. I took up a lot of her time and she amazed me with her willingness to always help. It took a few months to get this rolling . And she urged us to keep in contact for updates on policies. Last week she was on the phone with us for nearly 2 hours. We were so impressed. And still are. Will plan to give her name out to any one the subject comes up on. As I said we’ve been “tough” clients and quite jumpy and emotional and very very appreciative of everything she’s done. Mary Brokate
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Posted 4 months ago
I’m trilled at the information and the savings provided by Chapter. I like thank Mindy Cochran for her patience and willingness to help my wife and I to realize real savings.
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Posted 4 months ago
Scott Smith helped me with this process. He was so patient and was very thorough when explaining all the benefits of Chapter. I feel like Scott was able to get me enrolled with a new and better plan. Thank you Scott for being so helpful and patient. 😊
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Posted 4 months ago
Matt W was very professional and knowledgeable. He was patient to help me during my transition. I am very glad to have him as my representative Segar
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Posted 4 months ago
The customer service is impeccable. My agent Riley O'Brien really made the process easier. He answered every question I had. Your agent went above and beyond expectations. He really needs recognized as valuable asset to your workforce! Thank you Riley!!
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Posted 4 months ago
Great experience all the way around. I tried to do a bit of homework before I called but still had several questions. Alex Strong was the agent I was lucky enough to talk to. He was knowledgeable and professional. We had a technical stumble that he walked me through and followed up to let me know that everything had gone smoothly. Everything thing related to Medicare is like learning a new language. I won’t say I’m fluent ( and don’t want to be) but Alex definitely educated me enough to understand. Thanks very much
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Posted 4 months ago
Kacie Belmonte was wonderful. before our call, I was really confused and didn’t even understand all the terms. Kacie broke it down in simple language and helped me to choose exactly what I think I will need. I don’t even know how I was lucky enough to get her from Chapter to call me. When I made the appointment for the phone conversation, I actually thought it was going to be someone from Medicare that was calling me. Kacie was kind and personal and really understood all the different choices. I actually felt like I was talking to a friend. She deserves applause.
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Posted 4 months ago
Listened and u understood my concerns
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Posted 4 months ago
Courtney was very knowledgeable with no pressure
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Posted 4 months ago
James Ashton was very helpful and a people person. Even though I thought I’d reviewed everything previously, he added other information I was unaware of, I.e. prescription drug penalty. Thanks James. Learned about Chapter from Coby on Charlie Kirk show.
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Posted 4 months ago
Was very patient and knowledgeable and most of all had kindness in her voice. Give her a raise👍. Thank you
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Posted 4 months ago
I was a little nervous about doing this myself and getting it done . Toni was great!!! So helpful she explained everything and walked me through the process. It didn’t take very long. Would definitely give her contact info to anyone else that needs some help.
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Posted 4 months ago
Toni was great! She was very thorough and explained everything in detail. She was Very helpful and made this process easy. Toni was recommended by a friend and I will definitely be sharing her information with others.
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Posted 4 months ago
KIM HANZLIK WAS THE GREATEST TO DEAL WITH TOOK TIME TO EXPLAIN EVERYTHING ON THE PLAN SHE REALLY THE BEST
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Posted 4 months ago
Bennet was very helpful in explaining plans, answering questions, and submitting applications for Medigap coverage.
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Posted 4 months ago
It was quick easy and insightful. Thank you Tristen you are very professional 🐕
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Posted 4 months ago
Bryson was very helpful. He worked with me to get what I believe was my best option. Easy to get a hold of!!!
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Posted 4 months ago
Melanie Gross is the most helpful agent I have ever dealt with, she is very knowledgeable in her field and she handled my wife and my Medicare issues like the professional that she is. Thank you for having such an excellent agent handle our case.
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Posted 4 months ago
Chapter is rated 5.0 based on 4,994 reviews