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Chapter Reviews

5.0 Rating 3,088 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I lost my doctor because my insurance company could not negotiate a contract. I could not go to my doctor and didn't know what to do . so I called chapter for help. I talked to Jonathan McKnight to help me. He was very helpful to find me a plan so I could keep my doctor. He went step by step with me. He explained everything so well to me and made me so happy I almost cried. I'm so glad I called. Jonathan you are the greatest. Thank you very much.
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Posted 10 months ago
Jonathon McKnight was concise and patient while I was back and forth with my computer access knowledge! We got everything figured out for both my wife and I. We were pleased with the process and with the proper insurance selections. I am glad we are all set up.
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Posted 10 months ago
Dianne was awesome! She made everything easy and allowed me to understand and feel confortable with her recommendation in a matter of minutes.
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Posted 10 months ago
Noreen Walker has been so very helpful with everything.
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Posted 10 months ago
Tristan was very helpful with selecting a medicare plan. Thank you.
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Posted 10 months ago
Stephanie went above and beyond to help explain the Medicare experience and all pros and cons of various plans. She was instrumental in helping me choose what was best for me, I am grateful for all her hard work
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Posted 10 months ago
The service is great! Chapter’s great service did not end once they enrolled me into plan. The great service just started! I’m very glad that I chose Chapter to help me enroll into Medicare plan.
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Posted 10 months ago
Venus was absolutely fantastic. She listened, let me interup, let me tell her my experience elsewhere, and was ok that I joked a bit. She also did an amazing job with looking for my doctors and medications, and explained what could happen with the couple of doctors and the Quvivic that would work in my favor.
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Posted 10 months ago
Noreen was very helpful. She explained to me what the two different Parts meant, that I have. She also gave me a Portal, that I can go into, and check to see what all I've had done.
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Posted 10 months ago
Doug and Chapter team were fantastic. I have spent months trying to sort out all my Medicare coverage issues and Doug knew just what to do to make it all happen and at a more affordable price than I was expecting. Thank you so much! Exceptional service!
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Posted 10 months ago
Venus helped me tremendously 7/16/2024 to find a new Medicare Plan after my recent move to another state. The plan is the best fit for me with all my special medical needs. Venus was very professional and so willing to answer all my questions.
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Posted 10 months ago
Spencer Murdock was so helpful in making sure that I had answers to every question I had (and there were plenty) and was endlessly patient. He helped me select the best option for supplemental coverage and got me on my way to receiving Medicare now that I’ve retired. I honestly have no idea how anyone navigates this process without someone like Spencer and Chapter. Everything feels very confusing and cryptic and having someone translate and cut through the red tape is absolutely invaluable. I will recommend Chapter and Spencer to anyone I know who is about to embark on the Medicare journey.
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Posted 10 months ago
Great experience. Daniel was, very helpful with guiding me thru all the plan G options. He was cordial, thorough and clearly explained my options. Thank you Daniel for an outstanding customer service. All the best.
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Posted 10 months ago
I had been procrastinating on this. The agent was great. Tried to do it myself from the medicare website. Total bust. Now I feel that a huge weight has been taken off my shoulders. Wish I had done it earlier. She did all the work for me and gave great advice. kle
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Posted 10 months ago
For months Spenser was Extremely Patient and knowledgeable about the plans that would suit my needs~Thank you!
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Posted 10 months ago
Lati was a great help in guiding us thru the Medicare process. She was kind and courteous. Highly recommended!
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Posted 11 months ago
Sydney was very helpful with her preparation and recommendations for my application to Medicare/Medigap coverage. We were able to discuss the choices in detail prior to making a decision. I certainly appreciate all of her efficiency and effort in this process. Thank you, Sydney.
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Posted 11 months ago
Jonathan McKnight helped my husband and me to understand our Medicare benefits and the alphabet soup of the plan options. This decision had been causing quite some anxiety because we had no idea what to choose or which plan would be best for us when my husband retired. Jonathan was able to break down the options and had charts to help us understand. His explanations made the process easy and his recommendations, based on searching the best plans in our area, gave us confidence in making our choices. Our comfort level was greatly increased by the knowledge that Chapter will search all available plans, and not just recommend those that pay them. Additionally, Jonathan is a licensed agent and broker, which gave us confidence that he truly understood the Medicare process, and was not just selling a plan.
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Posted 11 months ago
Cat Selig from Chapter did an extensive research in finding us exactly the MedAdv plan we requested. We loved our Kaiser plan in Oregon but Florida doesn't have Kaiser. Having worked as a RN & later an insurance billing expert I know not all Medicare plans are equal.
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Posted 11 months ago
Venus was amazing, she helped me wade through the myriad of information out there as my husband became of age to begin using his benefits. She was just wonderful!! I don't think I could have gotten things finished without her help...Thank you Chapter for having such a great employee.
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Posted 11 months ago
Chapter is rated 5.0 based on 3,088 reviews