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Chapter Reviews

5.0 Rating 5,001 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
My agent, Courtney Moreno, was absolutely fabulous. She explained the plans thoroughly and made signing up for Medicare B, Part N and Part D plans quick and easy! I will certainly recommend Chapter to my friends. Thank you so much!
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Posted 4 months ago
My advocate was Toni Aldridge and she was a great asset to me when I needed to wallow through the Medicare Supplement plans. The process was easy and didn't take as long as I thought it would. So happy I went with Chapter.
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Posted 4 months ago
My agent was Kai Smalls. He was very knowledgeable,patient and helpful. He was able to explain the different options in terms that I was able to understand.I appreciate his expertise and highly recommend him and the company Chapter.
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Posted 4 months ago
Ryan was wonderful to work with. He was first of all very kind, patient and not pushy. I could tell he had OUR best interest at heart. Would definitely recommend him to anyone seeking information on Medicare.
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Posted 4 months ago
Alexis was very helpful. Stepping thru what was covered, how much, and how it compared to my current medicare advantage plan.
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Posted 4 months ago
I so appreciated Scott Smith who gave his undivided time to finding the best plan for me. I know am saving over $50 per month because of his due diligence. Thank you Scott, you are a star in my eyes.
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Posted 4 months ago
I had a great experience working with Tom Fehr as he help me figure out my medicare supplement options. He was extremely knowledgeable, patient, and friendly. If you have any question on medicare, ask Tom! I highly recommend you use his expertise. Thank you Tom!
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Posted 4 months ago
I am 79 yrs old and not so very technology savy. I was having a very hard time dealing with a problem with Social Security regarding Medicare coverage. Although I won't go in to the details, I will say it was catastrophic. An alert flashed on my cell phone that led me to call CHAPTER. I was Blest to be connected to JASON KIM. He was God sent. He helped me in ways NOBODY else had even thought. He explained to me, in detail, the Medicare system. He was VERY patient with me. I had so many questions that he gladly answered. It was though He really, genuinely cared. He emailed me forms and gave me encouraging words to help me with my appointments. He even called back to check if I'd carried out some of his suggestions and how they had worked out. I have NEVER,EVER had a representative or agent be or do as much as JASON KIM. JASON KIM is a great Asset to CHAPTER. I highly recommend this letter of Commendation be put in his Personnel File. I hope he will also be openly commended for this compassion and concern for us elderly folk. He truly goes far beyond the call of duty. I just can't Praise him enough. Thank you for allowing me to share my feelings.
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Posted 4 months ago
Shannon Davis explained EveryThing in great detail! I know I can count on her and Chapter as I start Medicare.
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Posted 4 months ago
I am so happy I called Chapter! Doug Hall is the gentleman who helped me navigate this new adventure. He knew just what questions to ask, and helped me find exactly what I was looking for. I appreciate the skilled, knowledgeable help I received today! Quick and painless. Thank you
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Posted 4 months ago
My advocate, Melissa, has been most helpful. She has assisted me through the whole process.
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Posted 4 months ago
The people a chapter are awesome. They go above and beyond to get you the best coverage.Make sure you understand .it was totally awesome.Thank you so much for your help. And I would be referring this to others who need the same help.
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Posted 4 months ago
Rodney Marlow was very kind and patient with me and sincerely wanted to help me find the best possible plan that met my needs. As a senior kindness and sincerity go a very long way. I appreciate Rod's help very much. Thank you.
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Posted 4 months ago
Dealing with tom fehr was awesome great customer service and took the time to explain everything.
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Posted 4 months ago
Shannon is the most incredibly attentive, caring, articulate, knowledgeable person I have had the pleasure of dealing with. She is one of the most personable people I have ever met. She is easily an asset to the company!!!!!!
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Posted 4 months ago
Toni Aldridge was so helpful and she got thru all those questions effectively. She was able to reduce my monthly premium for now by almost $70 and when my hubby signs up it will be almost $90! I am so happy and Toni was tremendous! AND thanks to Ron Yates for letting me know about Chapter…what a great and informative show you have Ron!!!
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Posted 4 months ago
Jilly was so wonderful knowledgeable took her time explained everything to you answered all my questions.a over all great person to have on ur team.
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Posted 4 months ago
Jason and Rachel were great. I am an ex-Medicare Supplement, Advantage Plans, and Drug plans agent from 20 years ago, didn't care for the different companies that I got to examine, so let my 50 state licenses expire. I was also looking into 2 other companies to go thru to get my Supplement and was amazed at Chapter's depth, knowledge, and professionalism right out of the chute. I was told other things by another company, that didn't ring true, now I know why. I had no hesitation going through with your company because of the security I felt with right away with Jason. He made me feel totally secure and settled in my decision. Great work you guys. I applaud your company with a standing ovation! I plan to look up the creators of this company and will recommend this company to all I know that is in need or turning 65. Thank you for your talents and service! Pat Collins
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Posted 4 months ago
Heidi was so helpful. Medicare is a bit overwhelming, but her explanations were very thorough, and she was patient in answering all my questions. I also spoke with another representative from a different company, but after speaking with Heidi, there was no question that I would choose to do business with Chapter. Thank you!
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Posted 4 months ago
Excellent customer service and very knowledgeable. Geoffery is a great man, compassionate, and really knows the ins and outs of Medicare.
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Posted 4 months ago
Chapter is rated 5.0 based on 5,001 reviews