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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
It's so nice to have a really well versed person on the phone. It was such a pleasure to do business with Mr. Bennet. He's a real gem of a customer service representative.
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Posted 6 months ago
Shannon was very detailed, and patient with me on everything, no matter how confusing it is/was,to get started with to understand. She's very thoughtful and thorough in her job,looking for the right plan,I need.
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Posted 6 months ago
Preston was very patient in answering my questions. He is very pleasant and kind.
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Posted 6 months ago
My representative, Bennett Osborne, was very patient, articulate and knowledeable. I was put at ease with his explanation of all options and plans available to me.
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Posted 6 months ago
Great service, very knowledgeable and answered all my questions.
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Posted 6 months ago
This was a great experience and helped me understand what I needed and saved me a lot of money per month. Jeffrey knew what he was talking about and explained a lot of options I had. He was very patient. I think Medicare can be frightening because of so many rules and options and he really made it simple. I wish I would have heard of them 2 years ago.
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Posted 6 months ago
Review on my recent interaction with Megan Govea "I'm thrilled to express my heartfelt appreciation for the exceptional service I received from you, Megan, regarding my Medicare changes. Your professionalism, expertise, and kindness made the entire process seamless and stress-free. You are an absolute pleasure to work with - responsive, knowledgeable, and genuinely invested in ensuring her clients receive the best possible care. You took time to finished the transition. I'm eagerly looking forward to a long and rewarding relationship with you Megan, for all my medical insurance needs. Thank you again for your outstanding support!.
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Posted 6 months ago
Review on my recent interaction with Megan Govea "I'm thrilled to express my heartfelt appreciation for the exceptional service I received from you, Megan, regarding my Medicare changes. Your professionalism, expertise, and kindness made the entire process seamless and stress-free. You are an absolute pleasure to work with - responsive, knowledgeable, and genuinely invested in ensuring her clients receive the best possible care. You took time to finished the transition. I'm eagerly looking forward to a long and rewarding relationship with you Megan, for all my medical insurance needs. Thank you again for your outstanding support!.
Helpful Report
Posted 6 months ago
Review on my recent interaction with Megan Govea "I'm thrilled to express my heartfelt appreciation for the exceptional service I received from you, Megan, regarding my Medicare changes. Your professionalism, expertise, and kindness made the entire process seamless and stress-free. You are an absolute pleasure to work with - responsive, knowledgeable, and genuinely invested in ensuring her clients receive the best possible care. You took time to finished the transition. I'm eagerly looking forward to a long and rewarding relationship with you Megan, for all my medical insurance needs. Thank you again for your outstanding support!.
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Posted 6 months ago
Bennett was extremely excellent answered all my question He is very knowledgeable and definitely a keeper. I loved me experience with him
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Posted 6 months ago
So nice informative, respectful and very patient I cannot praise Ryan enough thank you for the help.
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Posted 6 months ago
Shannon Davis, our Chapter Advisor, has been knowledgable and gracious in helping us choose the right medicare plan for us. She made what I thought would be a daunting process extremely easy and pleasant. We could not be more grateful for her kind assistance and experienced insight.
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Posted 6 months ago
Geoffrey was extremely informative, knowledgeable, helpful, and polite as he helped us understand Medicare in general, as well as specific details about different options. Abe was also extremely kind and efficient as he completed enrollment in the plan Geoffrey helped us choose for our specific situation. One thing we really appreciated is we weren't pushed in a direction that benefitted Chapter, but rather we were given the information needed to choose what was right for us. We were very impressed with Chapter and we're glad to be working with Geoffrey to help with our Medicare questions and needs going forward.
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Posted 6 months ago
Jaclyn was great. Very friendly, thorough and helpful!
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Posted 6 months ago
Preston Ewell was very helpful in getting me to choose the perfect Medicare plan. His efficiency and thoughtful were apparent as he went through every aspect of the plan with him. I have referred him to my twin sister! I will certainly give him 5 stars. 🙂
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Posted 6 months ago
Kim was awesome! Great representative! Very knowledgeable and pleasant experience!
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Posted 6 months ago
Mike Falcon was the rep I spoke with and he was very patient and answered all my questions with ease showing me that I could save money after my knee surgery and rehab. I will contact him after that is behind me!
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Posted 6 months ago
Today I decided to talk to Michael Falcon who was a referral from Dave Ramsey on Medicare supplemental insurance. He was so kind and so willing to patiently answer all my questions and objections. He has helped me beyond what I had hoped and I will be able to save needed funds because of his care. Thank you Michael and thank you Dave.
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Posted 6 months ago
I had the pleasure and good fortune of working with Lati Carpenter of Chapter. Lati is a consummate pro. She made the challenging,complex and daunting task of enrolling in Medicare an easy one. She provided insights, information and resources that facilated my understanding of Medicare provider selection and how to navigate the system in the future as an enrollee. I can't imagine undertaking this task without her and Chapter's assistance. I stongly recommend that anyone having the opportunity to work with Lati and her colleagues to do so.
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Posted 6 months ago
Customer service was excellent very informative and helpful. Helped me choose the right coverage at the right price for me.
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Posted 6 months ago
Chapter is rated 5.0 based on 4,993 reviews