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Chapter Reviews

5.0 Rating 3,099 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
We had an enlightening conversation with Rachela, patient, courteous and knowledgeable. We would recommend these services in a heartbeat.
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Posted 1 year ago
Seth was excellent. He listened to my concerns and asked appropriate questions. He quickly found me a policy and it was submitted and accepted in a minimal amount of time. I will keep his number handy.
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Posted 1 year ago
Answered my many questions professionally Never once hurried me and was very patient. Class act!
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Posted 1 year ago
It was a pleasure to work with Catherine'She was very helful,knowledgeable and caring.I would give her ten stars!
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Posted 1 year ago
Stephanie Dragar was such a great help! She answered all of my questions and explained how everything worked. She was very helpful and made me feel important and not rushed. I was so impressed and very grateful that I’ve referred her to a friend and I know her and her husband will be calling her soon . Thank you Stephanie Drager !
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Posted 1 year ago
LaTiera did a fantastic job helping me find and sign up for my medigap and part D drug insurance. She was very knowledgeable and patient in answering all of my questions. I am looking forward to working with her in the future.
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Posted 1 year ago
Astha was awesome!!! She answered all of my questions and got me the best price that was available to me. If you’re looking for supplemental coverage, call her, you will not be disappointed.
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Posted 1 year ago
Caroline Jetter was amazing. She maintained an extremely calm demeanor and voice allowing me to remain calm through the process that can be confusion and create anxiety. She was completely thorough and organized, even when I veered off she refocused and clearly communicated multiple levels of information. I had someone else from your group who contacted me who was too aggressive for my liking, so it was refreshing to someone who remained calm and focused on my needs. She clearly explained all the essential information to maintain a set protocol from Medicare. I would recommend her as she really gained my trust. Can’t say that for Chapter as a whole, but I can surely say that about her.
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Posted 1 year ago
We had an excellent experience with Jonathan McKnight. He was very professional, very informative, very knowledgeable. He made the process with easy for us. We are happy with the premium & coverage. He should be commended. We would recommend him highly. Thank you for the opportunity to comment.
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Posted 1 year ago
As a newly disabled and eligible for Medicare recipient I had a lot of questions and did a lot of my own research. I was overwhelmed and decided to reach out to 3 different agent companies to help me. I had a pretty firm idea what I wanted, a supplement plan, 2 of the three steered me toward an advantage plan, with one telling me a supplement was not even possible. Jacob at Chapter told me different and was able to help me find the exact supplement plan I wanted which was a G plan. I will be speaking with him again in October to select a drug plan. Absolutely spectacular service and super friendly and informative. I described him as being like a local shop owner that takes care of his customers, not a big chain that only cares about money.
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Posted 1 year ago
Rachela did a great job walking us through the process.
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Posted 1 year ago
Carlos Lopez is a prince, helpful , honest, made complcated things simple
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Posted 1 year ago
Really helped me zero in on the plan that best suits my needs
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Posted 1 year ago
Rachela was so wonderful to work with. She was a great help in navigating us through the process and options available and I highly recommend her.
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Posted 1 year ago
I'm very satisfied with my experience with Chapter. My agent Johnathan was great. I really appreciate his service and I can recommend him to family and friends if they're in need of health insurance. Thank you!
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Posted 1 year ago
I was very pleasantly surprised with the process of purchasing a medicare supplement policy. Jonathan McKnight was extremely helpful and educated me the process of determining the policy which was right for me. He also informed me of the specific tax implications associated with my current HSA contributions which I was aware. I would highly recommend him to help guide you through this process. We probably talked for about 2 hours. I was very happy with the premium price he provided.
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Posted 1 year ago
Great person to talk to and very knowledgeable in whatever questions you ask. I'm glad I had such an individual that knew his job thoroughly and enjoyed the conversation.
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Posted 1 year ago
I worked with Lati Carpenter and she was amazing. She is pleasant, knowledgeable, answered all my questions and made sure I was comfortable with my choices. I spoke with her many times over the course of several months and she always made time for me. When I was ready, she walked me through the entire process. I recommend her highly.
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Posted 1 year ago
Jevon is an amazing life saver. I had no idea how to utilize so many benefits for supplemental insurance. Before I was paying $250 a month in my self pay premium! Ridiculous and we found a $0 premium program with amazing benefits. I wish I would have found him a lot sooner. Truly a life saver.
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Posted 1 year ago
I felt overwhelmed by all of the information bombarding me regarding Medicare options even after working with multiple advisors from other companies (they all seemed to be PUSHING particular products and not interested in making sure I understand the impact of options). That changed when I opened a dialogue with Venus at Chapter. She took time with me - months just because I was so reluctant to trust. She won me over by considering all options and making sure I understood them. Her kindness and focus on my questions was truly unique. Today I made my choices and I am very happy with them. Call her. You will be in good counsel.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,099 reviews