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Chapter Reviews

5.0 Rating 3,107 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Lati was very knowledgeable and able to answer all my questions. She never rushed us and was able to answer every curve ball I tossed her way. Working with her was a pleasure.
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Posted 1 year ago
Johnathan Mcknight is very easy to work with ! I gave him 5 stars because He explained all the options to me and helped me choose a good plan for my medical needs and I would recommend Him to my friends .
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Posted 1 year ago
Jonathan made the process to enroll in a health care easy. He is very knowledgeable, he engaged in active listening when I was explaining my needs. He went beyond the call of duty to explain and clarify any questions I had. He keeps to his word and is creative in problem solving. Jonathan, listened attentively to my background,experiences and challenges that I am facing; He showed genuine interest and was able to put together a health plan that met my most important needs . ..it was awesome to work with him!!
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Posted 1 year ago
Super helpful and knowledgeable.
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Posted 1 year ago
Eugene knows his stuff! He took me through multiple plan comparisons and took some deep dives into plan specific documents to answer my questions. I signed up on the spot and put the confusion behind me. Thanks Eugene!
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Posted 1 year ago
Jonathan is a godsend to me. He helped me with bad information that he turned positive. Looked out for me and explained all details. Thanks Jonathan McKnight.
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Posted 1 year ago
Spencer was so informative and educated on all aspects of Medicare including Advantage Plans Vs Supplement Plans and their differences. He is my go to and will recommend him highly. A real attribute. Thanks Spencer!
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Posted 1 year ago
We absolutely loved Catherine, she made both my husband and I feel good about signing up for Medicare advantage.plan.
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Posted 1 year ago
Dave was so helpful and always had time to answer any questions I had. He did everything he said he was going to do. Thank you Dave for your help and peace of mind.
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Posted 1 year ago
Dave was very thorough in providing the Medi-Care information I sought and in answering my questions. Very professional and knowledgeable.
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Posted 1 year ago
Dave was an amazing guide through the mental maze in which I found myself after researching many, many plans on my own. His knowledge of the intricacies of the plan details was thorough and he answered quickly and efficiently all the questions I brought to the table. I was especially confused by the difference in the monthly premiums for varying providers of Plan D policies, and Dave really helped me to understand the differences. Following our conversation, I felt totally confident about choosing the right plan for my situation. I am so grateful for Chapter and these amazing licensed professionals!!
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Posted 1 year ago
They were to get a company that worked with me .I AM pleased WITH Steven. THANK YOU
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Posted 1 year ago
Sophia was wonderful to work with when deciding my plan. Very professional. She explained everything clearly, in depth and no question was unreasonable. I felt good about my decision thanks to Sophia.
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Posted 1 year ago
I was very pleased with the advice I received from Seth. He was so easy to talk to, very knowledgeable, made an important decision very manageable, really listened and really cared about my needs. I will continue to reach out to Seth for any future needs I have. Thanks Seth!
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Posted 1 year ago
Dianna was extremely professional and helpful and I was grateful. It is stressful, believe it or not, to complete this piece with all the research needed to make your selections. Dianna was patient and flexible as I missed several scheduled phone appointments as I was attempting to do while at work on my breaks. I will recommend Dianna to my friends.
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Posted 1 year ago
Sofia was not helpful. I don't want to work with Chapter. I don't trust them. I was told " Because of how many plans I enrolled into and changed them that I could not be helped and She assumed I would just change it again " and I did not get a chance to speak. Then , when I shut down and didn't answer she told me " I can give you the number for Medicare. " She did not give me the chance to speak. I don't like how I was getting hung up on and had felt the pressure to change my personality to be heard. I am very smart and intelligent , I feel like I am strong enough for myself and deserve to be heard.
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Posted 1 year ago
James was very knowledgeable and shared important facts that made my decision making easier
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Posted 1 year ago
Recently, I was unexpectedly laid off from my job of 16 years. I am beyond retirement age. At the urging of a friend, I began to think about Medicare. After a bit of googling, my eyes glazed over and brain fog rolled in. Where to start? What to do? Who to talk to? My friend, a bit younger than me, has been thinking about his retirement healthcare path. He shared a lot of information, advice, and conclusions from his own online research. One of the resources he shared was askchapter.org. The Chapter site is brilliant in its simplicity of purpose, layout, and interaction. In tandem with pointing me to Chapter, and with my permission, my friend shared the broad strokes of my situation in an email with Chapter Medicare Advisor, Caroline Jetter. Over the course of two or three days, she and I talked on the phone. During our conversations, she very patiently explained--often, multiple times--what I needed to do to complete my enrollment in Medicare Part B, as well as explaining the benefits of an optional supplemental Plan G to cover potential gaps in my Part A (Hospital) or Part B (Medical) Medicare coverage. And, she guided me through a Medicare Part D prescription-drug plan selection. Not once did Caroline express impatience, exasperation, or a reluctance to explain something a second or third time. I learned a lot and now feel secure in the decisions I made and required steps I completed with Caroline's help. My thanks to Caroline and to Chapter.
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Posted 1 year ago
I worked with Andrew and then because he didn't work with Nevada cases was referred to Jonathan McKnight. Wow! Both of them were so helpful! I felt I was in good hands from the start. Jonathan, asked all of the right questions and ultimately suggested a plan that seemed made just for me and my circumstances. I would highly recommend doing business with Chapter and with those agents in particular.
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Posted 1 year ago
New Chapter customer service is unbelievable and unprofessional!! The young lady who answers the main New Chapter customer service number, is a terrible representation and first impression for the company. Extremely rude! Although New Chapter has good products, customers need to realize there is zero customer service should you ever need help from the company.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,107 reviews