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Chapter Reviews

5.0 Rating 3,111 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Colby listened to my concerns and was willing to discuss more than one option and explainined why the plan I eventually chose met my needs the best. He was professional yet friendly and very patient. Thanks for a helping to lift the burden of chosing.
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Posted 1 year ago
I had lost many hours of sleep working with a Medicare agent trying to decide what Medicare program my wife and I would choose for 2024. Many phone calls, texts, and emails and I still wasn’t sure what would be best for us. I found a Good rx number and called to ask questions. Fortunately for me Noah Worcester answered and in 2 1/2 hours he had done the survey, asked all the questions, applied and submitted the applications and all of our problems were resolved. Noah was a blessing to us. Your service is excellent. Thank you for providing it for us. Thank you Noah Worcester for your professionalism and your quick response to solve our needs. David and Lana Goble
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Posted 1 year ago
Mark was excellent!
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Posted 1 year ago
Mark was efficient and quick. Thanks so much.
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Posted 1 year ago
Lati helped me get the. cadillac of Supplements Marsh helped answer questions I had and it wAS NEARLY 8 at night!! that’s service
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Posted 1 year ago
Marsh did a great job helping me find a Part D Medicare plan with lower monthly premiums than my current plan. She patiently answered all my questions and explained the details very well. I very much appreciated her help!
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Posted 1 year ago
December 1, 2023 Ladies / Gentlemen, In the past week, I have had several phone conversations with Mr. Jevon Porter, a Chapter Insurance agent, regarding switching from a Medicare Advantage plan to a Plan G original Medicare plan. Mr. Jevon Porter was very professional, quite knowledgeable regarding all options. Mr. Porter was diligent in researching, and recommending, different plans' monthly costs, and a comprehensive review of various insurance company's Plan G Medicare policies. On the basis of his professional, excellent analysis and recommendations, I have purchased a Plan G Medicare product from a major, reputable insurer. My thanks to Mr. Jevon Porter and the whole Chapter Insurance organization. I highly recommend Mr. Jevon Porter. Edward F. LeBlanc, Jr.
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Posted 1 year ago
With health coverage deadlines quickly approaching; a call to Chapter lead to a conservation with Seth which immediately settled my nerves and anxieties. In a short period of time I was on track to be enrolled in AARP and Medicare. Just have to dot a few i's and cross a couple of t's and I'm all set. No need to call Joe Namath ... unless I want his pick for this years super bowl winner!
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Posted 1 year ago
Johnathan McKnight was very knowledgeable about all the Medicare advantage plans and found the perfect plan for me. He was very patient with me and took the time to explain everything in detail. Thanks Johnathan !!!
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Posted 1 year ago
I didn't want to put off getting my 2024 Medicare Advantage plan to the last minute, but that's what I usually do. This time, i reached out for help and Chapter was the one that help me out. I had more than a few choices of plans and I didn't know where to start. Chapter were patient with me and heard me out, with all my concerns. To shorten this long story, big thumbs up!
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Posted 1 year ago
Excellent customer service, also answered multiple questions.
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Posted 1 year ago
Freddy handled my wife and I in a cordial but professional manor. He answered all of our questions without a hint of pressure. We carefully reviewed the coverage that he suggested against our existing coverage and decided that a change would be beneficial. We had excellent service.
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Posted 1 year ago
Mark was so helpful and patient with me. He found an excellent plan for my husband and me. It was a pleasure speaking with him.
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Posted 1 year ago
Thank you Maureen, for your expert advice in helping us choose the right plan. What can be confusing, and stressful, you made it seem a breeze. Thanks so much.
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Posted 1 year ago
Lindsey was the most helpful person to me. He went above and beyond to help me with my needs. He is a true blessing. If is so comforting to know there are ppl out there who truly cares about others. It is not just a job to him, he truly cares! Thank you Lindsey!
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Posted 1 year ago
Johnathan was very well informed and answered all my many questions and concerns about my Medicare needs for 2024. He was patient and very helpful which I greatly appreciated.
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Posted 1 year ago
Venus was very pleasant. She answered all my questions. She helped guide me to plans that made sense for me.
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Posted 1 year ago
Great customer service. Venus spent a lot of time going over the various programs with me.
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Posted 1 year ago
We have worked with Chapter since my retirement in March of 2022. Ari has been with us since then. Even with his well-deserved promotion and managing a large team he took the time to work with us. Our PPO plan was not renewed in our county. Ari and his team found us our replacement PPO plan with the same coverages and in some area's broader benefits. We greatly appreciate Ari and his team's work.
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Posted 1 year ago
These people are YOUR advocates in getting the healthcare that you need. I have spoken to 4 or 5 of them and they all know to how to help you get what you need.Finally— an agent who advocates for you! And if they don’t have an answer, they keep looking until they do. I initially talked with Lindsey who helped me enroll—great job—and today I spoke with Hollie, who answered my questions and made sure I understood the enrollment process—another 5 stars for her! I am a retired RN and am impressed with the knowledge and resources accessible. Check them out!!
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Posted 1 year ago
Chapter is rated 5.0 based on 3,111 reviews