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Chapter Reviews

5.0 Rating 3,111 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Today, Nov 23rd, Thanksgiving, I am thankful for many things and one of them is finding Caroline at Chapter while searching recently on my phone for information on changing my Medigap policy. I have been with a well known company that has increased my premium every year. Since I see a doctor once a year and take only one med I realized I did not really need a G plan. Caroline was so helpful and thoroughly explained my options. Because of her I now have a new plan for the new year and will be saving $200 per month. Thank you Caroline!
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Posted 1 year ago
Jacob was very helpful. He was knowledgeable and clear in explaining the different options available to me,
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Posted 1 year ago
Brock was extremely helpful He reviewed all the material Explained all the details Answered my numerous questions Was very patient with me He did a great job Thank you
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Posted 1 year ago
Alex Williams was exceptional! Clear, to the point, responsive, and ultra knowledgeable. And the fact that he addressed my options not available through Chapter with the same attention of those that are was extraordinary, and the mark of a true and ethical professional! If Alex exemplifies Charter, then everyone should take advantage of what Charter has to offer!
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Posted 1 year ago
Jonathan McKnight was a pleasure to work with. He is an active listener. He heard that we wanted to stay with our local pharmacy and helped us select a plan that was accepted by our Pharmacy. He was thorough, patient, and asked additional questions that helped me save over $2,000 dollars a year on my prescriptions.
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Posted 1 year ago
They were very quick to answer any questions I had. Made understanding my new policy very clear. Very happy customer
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Posted 1 year ago
What a pleasure to have Michael Lautner's insights and help in understanding and selecting appropriate options for us. We were lost in the maze of raw information out there, and he rendered practical advice without any bias. He took time to understand our specific health needs, and surely protected us from the certain mistakes we'd have made. Thank you, Chapter, for this valuable service!
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Posted 1 year ago
I talked with Bryan at Chapter. He was very nice and knowledgeable about the plans. I was able to pick a plan I believe I will be happy with. I would like to Thank Chapter for having great people like Bryan working with them.
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Posted 1 year ago
Lindsey is the most knowledgeable advisor for all the Medicare options than all the others I've consulted. He explained the plan changes in 2024 and 2025. I felt like a great weight was lifted after meeting with him.
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Posted 1 year ago
James Johnson was so helpful! He was kind and courteous and explained everything in a way I could easily understand. He saved me a good deal of money in helping me change my current plan to a new one. I’m very grateful, and I highly recommend Chapter. Thank you!
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Posted 1 year ago
The knowledge but more importantly Lindsey really took the time to understand what was important to me. Gave sound advice and made a plan to meet my needs. Tops in my book.
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Posted 1 year ago
Jacob was completely professional. His knowledge of your offerings was complete and knew exactly where I should be placed regarding my Plan G and F Medicare insurance. There was no rushing me to a decision. Jacob took his time and made sure all of my questions were answered in detail. It was a most pleasant experience to have Jacob assist me with my Medicare plans.
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Posted 1 year ago
Knowledgable, caring, efficient people in all departments made me happy. The positive experience I had with Chapter was almost unbelievable. So much customer service seems script- based but at Chapter I found incredible professionalism, listening and follow through to make sure the solution worked for me. Knowing also that they have an advocacy team that I can contact if I have questions or issues makes me feel like I have support into the future. I am constantly recommending them now. Thanks Katelyn and Hollie!
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Posted 1 year ago
Sarah had a calm, cool, collected voice of confidence and had the necessary knowledge to put my fears at ease with all the different things going on with my healthcare coverage. I appreciate her professionalism and eagerness to help me. Thanks!
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Posted 1 year ago
Lindsay was a BIG help. Answered my questions clearly and objectively. I would be happy to work with him again. He gets 5+ stars from me@!
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Posted 1 year ago
Lindsey was well informed and very patient. I appreciated all the help guiding me through the MediCare process. Thank You James Labshere
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Posted 1 year ago
I had spent hours trying to understand Part D providers and their coverage. I had the good fortune of calling GoodRx today with a question about how their system works since I had signed up but have not used it to date. The person I talked to answered my question and then told me about Chapter Medicare. I called them and was more than pleased to find that had I called Chapter Medicare in the first place I could have saved hours of my time investigating Part D. The person I spoke to was quite polite, well informed, patient and most helpful. All my questions were answered and I was signed up with a plan quite quickly. Without a doubt I am most happy to give Chapter Medicare this review.
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Posted 1 year ago
Max Lewis from Chapter is very understanding and patient. I have been speaking with Max on my new plan and he has been so helpful and knowledgeable through the process. Max always finds a way to make time to speak with you or return calls. Max is someone that you can consider a friend after a conversation. Good work Chapter you need more people like Max
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Posted 1 year ago
First of all being referred by NerdWallet helped a lot. Chapter's representative, Sophia, was fantastic. I loved when she told me to get some paper and start taking notes and had me made a "T" chart for pros and cons! The detail that Sophia went into regarding the suggested plans was perfect. I understood what she was saying and if I didn't, she stopped and explained until I did understand. Will recommend her to any of my "baby boomer" friends that are looking for additional retirment coverage!
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Posted 1 year ago
I have found Chapter on the web while looking for Medicare advise. They responded really quickly and guided me through the process. Chapter has provided helpful insights and advice showing concern of my particular situation ( providers, drugs, etc). Finally, they found suggested and help me to enroll in an Advantage program that looks like a great option. In summary, invaluable help in confusing world of Medicare programs.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,111 reviews