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Chapter Reviews

5.0 Rating 3,111 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Lati Carpenter was prompt, professional and fun to work with and made the enrollment process seamless. All options were thoroughly discussed and I was very comfortable in taking her recommendations.
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Posted 1 year ago
My advisor was very knowledgeable and extremely helpful. He found and explained various details which helped me tremendously to fimd the information I had been looking for.
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Posted 1 year ago
I was so grateful to Johon and Gabby's help they are amazing so much resource. Thank you all for your help and guidance. Debbie Harvey
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Posted 1 year ago
Derek assisted me through all the comparisons available. Explained any and every question. Patient and empathetic are his great qualities. I feel Chapter does an excellent job training and coaching very qualified agents. Could not be happier with the entire process and outcome.
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Posted 1 year ago
At first I was Leary about doing this not knowing how or if it would interfere with my existing insurance. But after Max Lewis read me my rights and I answered a few questions for him I realized I had made a good choice. To make a long story short Max was awesome at explaining everything to me. He had patience with me, and he never tried to push anything off on me and answered all my questions so I could understand everything clearly. So in short thanx Max and have a good holiday season to come. 👍
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Posted 1 year ago
Chapter has been very helpful with Medicare. It’s easy to get to speak with someone, I didn’t have to stay on the line for long periods of time, if not immediately available, they call you back promptly. They are knowledgeable about the different plans and always willing to help. I once had a problem with my plan that I couldn’t get addressed by the plan, so I reached out to Chapter and they resolved my issue. They are always nice and courteous!
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Posted 1 year ago
Lindsey was extremely patient, searching out the best new plan for me. I've always appreciated Chapter's helpfulness and professionalism in helping me navigate the different options of medicare.
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Posted 1 year ago
The annual enrollment process can be very confusion with so many choices. I spoke with friendly Charter representatives, Katelyn, who found the best cost-saving plan and Renee who followed up by explaining benefits and answering all my questions. Plus you have an advocate if there should be a problem. I highly recommend Charter to find the best plan for your needs.
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Posted 1 year ago
Brianna was very helpful in helping me compare plans. She provided helpful insights that allowed me to make the best decision.
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Posted 1 year ago
Outstanding service, our advisor Latiera was very knowledgeable and helpful.
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Posted 1 year ago
Very friendly. It is nice these days to be able to call and talk to a real person. I spoke with Holly this morning and she was such a pleasant person. I would recommend chapter for any of your insurance needs
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Posted 1 year ago
I am so blessed to have found Chapter Advisors and Jonathan McKnight. I recently lost Medicaid and was at my wits end and everyone I spoke with made me more and more confused and I had just about given up until Jonathan contacted me. He helped me understand what happened and what my options were, and he got me a plan that was better than what I had hoped to find and he even found a plan that covered the dentist I used to go to but who I hadn’t been able to see when I had Medicaid! I had almost lost hope until I found Chapter and now I am full of hope! Thank you, Kathy
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Posted 1 year ago
Sophia was great. I told her what I was looking for and she found it right away. She was great to work with I really like her. Looking forward to doing business with this company in the future.
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Posted 1 year ago
Lindsey was very thorough and thoughtful. I wanted a insurance company for my husband that doesn't contract out their services like oxygen. He found one for us.
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Posted 1 year ago
I admit not being so excited to get into the morass of medicare but once Jill started explaining things to me I was really glad Id made the call to Chapter. I learned an amazing amount and hopefully updated with some modifications that will make a significant difference in my expenses and xcoverage. Thank you Jill!!
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Posted 1 year ago
I had a great experience with Dave getting my Medical Supplement insurance set up with Cigna. Dave was very patient with me and helped me greatly through the process. He also got my Part D prescription insurance set up. I appreciate all the patience and concern he had for the best plan I could use.
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Posted 1 year ago
Extremely knowledgeable person, it was a pleasure working with her. I will definitely be back next year.
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Posted 1 year ago
David was professional caring new how to do his job and did it well I just talked to Renee, she seems the same. I always recommend chapter 2 my friends.
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Posted 1 year ago
Venus moved me through the process of comparing plans like she wrote them all herself. She was patient and respectful, as well as always focusing on what my priorities. She is a real pro!!
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Posted 1 year ago
Yesterday Noah helped me choose a plan and was very quick but thorough. I was really happy to have found Chapter because everyone is really pushing the Medicare Advantage plans and after doing some research on my own came to the conclusion they aren't all they are being cracked up to be but its hard to find someone that will give you their honest opinion. it was a great experience working with Noah and Chapter and look forward to dealing with them for many years to come.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,111 reviews