Chapter Reviews

Name: Chapter
Rating: 4.95

5.0 Rating 5,014 Reviews

99 %

of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have mixed feelings and it has nothing to do with the gentleman that I dealt with. He was wonderful. His name was Tom fear. I got your name off of Midas touch and they said 20 minutes max and I was told to leave my number. You’d call me back in 40 minutes nobody called me back hour and a half later I called back and I stayed on the line for an hour and a half and you hung up on me. I’m very stubborn human being. I called again and they said 20 minutes then 10 minutes then 20 minutes then 10 minutes and then Tom came on the line. He was very professional. He listened to my concerns. He worked with me and he is the only reason that I would come back next year. You have a very good employee, but you need to work on the other stuff.”

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Posted 2 months ago

“Wes was great! He explained everything to me that I could actually understand. Very professional & kind. Wes has ALOT of patience! It shows in his work. Thank you Wes for helping this procrastinator!!!”

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Posted 2 months ago

“It was a pleasure working with Wes Mattison. He was very pleasant, helpful and considerate. I would certainly recommend Chapter to others.”

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Posted 2 months ago

“I was so extremely impressed with Scott Smith. He was courteous listen to everything I said I listen to everything he said, and wanted to do a happy dance because everything he said was to my benefit not only have I already referred him to a family member I will be referring him two more people because I was so Impressed with his professionalism, his knowledge and his capability of helping me. I feel chapter, and Scott has made a world of difference in my life. Thank you again Scott, Adria Hall.”

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Posted 2 months ago

“Chapter should realize how Blessed the are to have Melissa Spenser as a outstanding professional associate/ I am a82 young male who really appreciates such a High level person/ F Hamp Bobbitt Thaxs”

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Posted 2 months ago

“Alex Strong was knowlegable about what I needed. He had patience with me about learning what would work best for me. I settled on a plan that I am pleased with.”

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Posted 2 months ago

“Scott was an excellent representative for your company. He was very patient and helpful, answering all my questions. 👍”

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Posted 2 months ago

“Mike Morrissey was the best Agent I have come across for selecting Health Insurance Plan. He did not waste my time, was very knowledgeable, answered all my questions, didn't rush me, was very polite and patient. After asking me a few questions he suggested one plan which met all my needs and even pointed out it’s better than my existing plan. I normally do my research then call back an Agent but in this case, after listening to all the benefits, I signed right away mainly because when I brought up other plans, he was knowledgeable to tell me how the other would fit some of my needs but not all the needs that this plan did at an affordable rate. Thanks Mike.”

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Posted 2 months ago

“I absolutely HATE trying to go through the mountains of paperwork trying to figure out insurance policies of any kind. The legalese is like a foreign language to me. So, when I found out there was a shakeup coming in Medicare, I got nervous. My policy was not going to change and I was pretty happy with it, but I heard about Chapter so I decided to call to see if I was getting the most for my money. I talked with counselor Seth Peters. We were on the phone for over an hour and he went over EVERYTHING thoroughly!! We ended up finding a policy that paid double for some services, included all my favorite doctors, allowed me to see a doctor I really liked in a different state and even helped pay for some of my groceries!!!! And the insurance only costs the standard 2026 premium of $206!! Seth was thorough, professional and very friendly!! We had a new plan signed up before lunch! Now I can relax and enjoy the holidays. THANKS, CHAPTER!!!”

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Posted 2 months ago

“Our advisor, Sarah Kohllman, was exceptional. She listened, exhaustively compared our (now unavailable) UHC Advantage plan to available options and we were able to identify an alternative that matched or exceeded our current plan.”

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Posted 2 months ago

“Very professional, knowledgeable and friendly agent answered all questions. Just a great experience.”

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Posted 2 months ago

“Outstanding service and shared information about new plan!”

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Posted 2 months ago

“Our agent Wes was very helpful and knowledgeable! We appreciated the help!”

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Posted 2 months ago

“I love the way Megan helped me find just the plan that was best for me 👍🏾and it didn't take long at all. Way to go customer service agent Megan. Thank you 👍🏾”

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Posted 2 months ago

“I love the way Megan helped me find just the plan that was best for me 👍🏾and it didn't take long at all. Way to go customer service agent Megan. Thank you 👍🏾”

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Posted 2 months ago

“I spoke with Tom Fehr who explained everything about how Chapter could assist me in my search for a new health care plan to replace my old one with Humana. He researched the plans available and found two that were very similar in coverage to my current one. He explained and compared each of the two plans very thoroughly so that I understood well enough to choose the correct one for my needs. Tom also answered all of my questions and really helped to clarify the plan's coverage so that I felt confident in my choice. Tom really made a difference in helping me to understand a very complicated system. I am thankful to Chapter for offering this free service and to representatives like Tom for taking the time to explain everything in such an uncomplicated and understandable language.”

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Posted 2 months ago

“Tristan was so professional and knowledgeable. He took his time to make sure our family members all had the best Medicare coverages. Chapter is worth their weight in gold. Call them for assistance with acquiring Medicare.”

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Posted 2 months ago

“This company is outstanding! It started with Matt W., who helped me so much. I was new to Medicare, and Matt helped me so much learning about all the different parts of Medicare. At first I was skeptical that he was so helpful, and that his advise did not cost me anything. So I signed up and had no issues. So convenient. The only problem I had was with part D, which I did not consult with Matt on. After the first year and during "open enrollment," I worked with Chapter again, and Buck, my representative, was very patient and worked with me to find a drug plan that covered my medication, so I didn't have to argue with my drug plan to cover my medicine. And that plan had no monthly cost, which saved me $50.00 EVERY SINGLE MONTH, and the co-pays were also lower. If you pick Medicare Plans without using Chapter, you are making a big mistake. Both Matt and Buck were tremendous. So glad Chapter and its dedicated and conscientious employees are there to help.”

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Posted 2 months ago

“I am so happy I called them thanks to Joel on True Life News. I have been stressing about it as I know how complicated it can be . But Melissa who helped me was so thorough so knowledgeable breaking everything down and finding the right policy for myself and my husband and definitely saving us money in ways we would never have known about and weren't informed of when we had to take out a policy September 2025 due to him retiring and his work insurance being dropped at that time.. Thanks Melissa, Joel and Chapter for making this one easy and taking care of both me and my husband at one time.Kudos to you”

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Posted 2 months ago

“In a world where customer service has been lost, Scott has restored my hope. Scott has exceptional customer service skills. He listened, asked pertinent questions to assist in my situation and didn't rush the process. Awesome job.”

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Posted 2 months ago

Chapter is rated 5.0 based on 5,014 reviews