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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Kelly is super. She has always done right by Danny and me!
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Posted 2 months ago
It was time to get a plan to go with my Medicare parts A&B, and I didn't want to do it. So much to know and learn, and I didn't feel up to the stress. Today I bit the bullet and called, and Riley O'Brien (6468806795) answered. He was professional. He answered my questions calmly and I never felt put down in any way. It was okay to not know what I was asking. He was thorough and made sure the plan would work now and next year. I believe that he led me to the best plan for my circumstances. Thank you, Riley!
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Posted 2 months ago
Rose was very helpful and knowledgeable and assisted me in finding a plan that was similar to the one I could no longer keep. I would highly recommend Chapter to anyone who needs help in choosing the plan that is the best one for them.
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Posted 2 months ago
Very nice person and very kind and totally supportive of my needs. Thanks again for helping me out.❤️❤️❤️
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Posted 2 months ago
This was my first encounter with Chapter and Kai could not have been more helpful, thorough, professional but still personable. He sailed right thru my silly jokes and crabby commentary. Just a nice person who got me to a nice resolution. Oh what a relief it is! Gratitude!!🙏
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Posted 2 months ago
Great experience very knowledgeable and friendly
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Posted 2 months ago
Courtney researched all of our questions before giving her authoritative answers. Thanks
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Posted 2 months ago
I love my agent Melissa Spencer. She was excellent at her job, helpful sweet and kind....... while being extremely professional and informative. She has made me feel very comfortable with my decision and that alone, says alot. She takes great pride in her job (that was so obvious). And she made sure that I knew exactly what I was signing up for. She will go out of her way to repeat things until you're very sure of what you're signing up for. Thanks Melissa 😊 🫂 🙏
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Posted 2 months ago
I worked with Paul Nosnig. He was so knowledgeable and informative, gracious and so nice to work with. Would highly recommend him in the future. I have referred 2 people to him.
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Posted 2 months ago
I had an excellent experience using Chapter to sign up for a new Medicare/Medicaid plan. Melissa was knowledgeable and patient. She answered all my questions and addressed all my concerns. I give her an A+!
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Posted 2 months ago
Jason Kim was very helpful and was able to find what we needed.
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Posted 2 months ago
Traci O’conner is definitely a credit to Chapter. What I thought was going to be an aggregating call turned out to be the highlight of my day. She has a positive great demeanor and explains everything super. No one could ask for better.
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Posted 2 months ago
The gentleman that helped me today was Bryson Brown and he was excellent . I am 80 years old and my Humana health plan is no longer accepted by my doctors . I was confused and certainly needed some good advice . Mr. Brown took all my information and helped me sign up with a new Medicare Advantage plan that seems to meet all my needs and he took the time to explain everything perfectly . I really appreciate Mr. brown and Charter
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Posted 2 months ago
Stephanie was very helpful. Thanks!
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Posted 2 months ago
Hedi was amazing, patient with me, and for service got me awesome plan, to get all my needs met and save money. Thank you chapter ☺️.
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Posted 2 months ago
Shannon Davis was absolutely awesome!! She spent a great deal of time with us to help with our particular situation. The customer service was A plus!!!!!!
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Posted 2 months ago
Great customer service. Very Helpful and patient.
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Posted 2 months ago
Thank you to Mr Daniel Cheeseman for all his help in helping me find the best Medicare supplement for me to change to. He took time to explain several different options, answered all my questions and got me all signed up.He was a pleasure to work with.I haven't had such good customer service in a long long time! I would recommend your company to anyone needing help with the complicated Medicare supplement process. Thank you Daniel!
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Posted 2 months ago
Thank you to Mr Daniel Cheeseman for all his help in helping me find the best Medicare supplement for me to change to. He took time to explain several different options, answered all my questions and got me all signed up.He was a pleasure to work with.I haven't had such good customer service in a long long time! I would recommend your company to anyone needing help with the complicated Medicare supplement process. Thank you Daniel!
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Posted 2 months ago
Tarek was excellent, the most knowledgeable, patient and thorough insurance advisor I ever worked with. He found the best plan I could afford, which I didn't even think would exist, given other proposed alternatives. This was a lot of work searching through many plans and with some minor tech glitches on the internet and my mobile phone. I am very grateful for his help
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews