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Chapter Reviews

5.0 Rating 5,013 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Doug was an excellent advisor. He is very knowledgeable, patient, and, efficiently, made the changes to health insurance that were needed. He was a delight to work with! Glad I called!
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Posted 2 months ago
From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.
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Posted 2 months ago
I’ve been using Chapter for three years now. They are very easy to work with. They are up front and honest. I will continue to use their services.
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Posted 2 months ago
I was very impressed with the advisor who was assigned to me. Her name was lati She made the process very easy and was very informative. I was happy to switch my plan with another company. with her help .would definitely recommend chapter to all my friends and family.
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Posted 2 months ago
Tim Fehr, the agent who worked with me was caring, courteous patient, knowledgeable and professional. Highly recommended!
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Posted 2 months ago
Kacie was super helpful and I now have a new plan saving me 60+ an month
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Posted 2 months ago
Michael was patient, professional and a pleasure to deal with. Without Michael's expertise, we would have blindly accepted the increased monthly premium without question. THANK YOU!!!
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Posted 2 months ago
Steven Bowman searched medicare plans for me. He went over them with me and found the perfect plan for me. He made everything go smoothly. I appreciate the fact that I didn't have to through the frustration and stress trying to find one. I will highly recommend Chapter and Steven to my friends. He was a huge help. Thank you for being there for me. Clydie Gaines
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Posted 2 months ago
Last year I consulted a broker who was recommended by a friend. It was confusing to me to read all the options that were given. I ended up in a supplemental plan that most physicians did not accept. Then, I spoke with Austen from Chapter. What a difference! We went over my current plan and the reasons it wasn’t working for me. He gave me options with clear explanations of all pros and cons. I am feeling much better about how my health care needs will be met in the New Year. THANK YOU Austen! And thank you Chapter!
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Posted 2 months ago
With our current insurance no longer covering our doctors and our hospital needs, we contacted Chapter for information. Fortunately, we worked with one of the best Advisors we could ever hope to have, Calvin Fritz. He was thorough to the core. Options were covered in great detail. One of the most important decisions necessary for peace of mind and medical coverage was made perfectly clear with no urging of any kind. What usually might take us days to wade through the maze of possibilities and comparisons was done when Calvin waded through all this giving pros and cons of different insurance offerings we considered, with consideration of our current health and health care needs. Both my husband and I made the decision with one simple phone call. Suddenly, tremendous weight and fear of making the wrong decision had been lifted. We can never thank this superior Chapter Advisor, Calvin Fritz enough. We hope your company understands what a treasure you have.
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Posted 2 months ago
With our current insurance no longer covering our doctors and our hospital needs, we contacted Chapter for information. Fortunately, we worked with one of the best Advisors we could ever hope to have, Calvin Fritz. He was thorough to the core. Options were covered in great detail. One of the most important decisions necessary for peace of mind and medical coverage was made perfectly clear with no urging of any kind. What usually might take us days to wade through the maze of possibilities and comparisons was done when Calvin waded through all this giving pros and cons of different insurance offerings we considered, with consideration of our current health and health care needs. Both my husband and I made the decision with one simple phone call. Suddenly, tremendous weight and fear of making the wrong decision had been lifted. We can never thank this superior Chapter Advisor, Calvin Fritz enough. We hope your company understands what a treasure you have.
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Posted 2 months ago
The person I talked with, Jono, clearly heard what I was saying about what I desired in a Medicare plan. He found an absolutely perfect fit; he explained it thoroughly and carefully so that even I, who am not particularly well-versed in these matters, could understand. When you call a company, you never know whom you're going to be talking with. Lucky me (and all his future customers), Jono is there!
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Posted 2 months ago
I talked to Wes Mattison in June 2025, he was very informative, taking into consideration my Veteran status. We made a follow up appointment for October 15, 2025, on that day we discussed my needs and we came up with the right Advantage plan for me. Wes was at his best, he listened to my concerns and answered all my questions. Wes provided his and their Member Advocate Team's contact information. It was a pleasure to work with Wes, ensuring my health care needs are going to be met in the future
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Posted 2 months ago
I had a wonderful experience with my agent, Patrick Marlow. He was thorough, knowledgable, and very easy to talk to and discuss my medical background to find the right plan for my needs. I am more than happy to recommend Patrick as a Chapter contact for friends and family.
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Posted 2 months ago
I want to thank Mr. Patrick Marlow from chapter , who was the person who helped my husband and I with our health plan Insurance . He was able to find the right plan for us . Thank you so much for the help you have given us . Appreciated
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Posted 2 months ago
Kacie was great. Very knowledgeable and easy to understand. You're lucky to have a young Lady work for you. Jim Watson
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Posted 2 months ago
Toni Aldridge was fantastic. I couldn't have asked for a better person to help me with my application for health care insurance for 2026. She made the process so easy and she was such a pleasure to speak with. I would highly recommend her. She made my day.
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Posted 2 months ago
Geoffrey was very knowledgeable, friendly,knowledgeable knows how to do his job,made you feel comfortable while you processed application
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Posted 2 months ago
Tom Fehr was Awesome he really explained everything about my plan in great detail and listened to me when I had questions and didn't get the full understanding of the plan I enrolled in ... It was a joy to interact with Tom he has excellent customer service would recommend to family and friends !!!
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Posted 2 months ago
Derrick was extremely patient, knowledgeable and a time saver. He made my day!!
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Posted 2 months ago
Chapter is rated 5.0 based on 5,013 reviews