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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Melissa was amazing helping my husband and myself change medical plans. She was patient with us and answered every question thoroughly and professionally. We were apprehensive and nervous before our call but Melissa put our concerns to rest. We hope to hear from her again. Thank you Melissa ❣
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Posted 2 months ago
Ms Kelly Lindsey was stellar. So kind and very helpful and explained everything completely. Such a pleasant lady to deal with. ThankYou so very much from the bottom of my heart
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Posted 2 months ago
Enjoyed talking with him made everything user friendly
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Posted 2 months ago
Courtney was very professional. She had answers to all my questions. She was very thorough in explaining all the available plans in our area making sure to that we applied for the very best one for our needs. I will recommend her to anyone who needs these services!
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Posted 2 months ago
Abe was absolutely exceptional to work with. He was. Clear, concise, and extremely knowledgeable. He spoke slowly, so that I didn’t lose track of the information. He is a definite asset to your company. I am very pleased with my decision with Abe’s guidance. A happy customer, Katherine B
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Posted 2 months ago
I had the pleasure of working with Heidi Dempsey from Chapter to enroll in my new Humana Advantage Plan, and I couldn’t have asked for a better experience. Heidi was knowledgeable, patient, and incredibly thorough. She took the time to explain all my options, making sure I fully understood the benefits, network, and coverage details before deciding. I never felt rushed — she genuinely cared about helping me make the best choice for my health and financial needs. Thanks to Heidi’s professionalism and clear communication, the entire process was smooth and stress-free. She’s a true asset to Chapter and someone I’d confidently recommend to anyone navigating Medicare Advantage plans. Robert Reid, Miami, FL
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Posted 2 months ago
I was pleased with Tom Fehr. Easy to understand and very helpful. Would recommend him to anybody.
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Posted 2 months ago
Mark was very knowledgeable and very very polite and patient. Enrollment was very simple with Mark guidance. I will save money every month. For which I am grateful. I would recommend Chapter to anyone, even if you feel you have a good plan. There is a free service to help you with any questions.
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Posted 2 months ago
Scott was great. He was able to get me just what I needed. I am going to share with my friends about Chapter and Scott. He gave me the best and most polite caring service I have ever received via telephone. He got me benefits that save me so much. Thank you again Scott for all you do. Teresa Dyce
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Posted 2 months ago
MS. Carpenter was most capable and knowagleable. She was great to work with.
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Posted 2 months ago
Because I’ve avoided educating myself about all things online, Michael had to invest lots of time and patience in me. I see he has a very demanding workday. He was kind, extremely patient, and told me about my options in a thorough and understandable manner. It was clear that he was invested in helping me to choose a Medicare supplement plan that would best meet my needs. I’m grateful, and feel very fortunate for Mr. Falcon’s assistance. He guided me through a process that was very intimidating to me… all the while other customers were lining up for his essential, well versed, and extremely professional assistance.
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Posted 2 months ago
Alex helped us find the right plan to fit our needs. He explained everything to us in a professional and knowledgeable way that wasn’t even close with all the others we talked to. He’s the real deal being the gold standard that all should be compared to as in our book he is definitely number 1 way ahead of the rest. Thanks so much Alex Strong and have a very blessed day.
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Posted 2 months ago
I spoke with Jason Kent from Chapter, who provided excellent customer service with all the information that I needed for the most comprehensive medical plan for my particular needs. Jason is a definite asset to the Chapter team. Thank you so much Jason for all your help!
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Posted 2 months ago
Steve Bowman provided legendary service regarding Medicare Health Insurance to me today Steve is professional easy to speak with , calm and humble . Thank you
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Posted 2 months ago
Chapter's representative was very helpful and patient in explaining my various options and answering my questions. I was pleased and quite impressed with the knowledge and professionalism without being made to feel inadequate. Thank you Chapter.
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Posted 2 months ago
Mr. Alex Strong, answered all my questions clearly. When I needed for him to repeat a question or I asked the same question again, he had no hesitation to give me an answer. He was pleasant and gave me all the information I am required to know about my Medicare plan.
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Posted 2 months ago
Rebecca Bridson found a better plan than the one I currently have. I will be saving over 1400 dollars per year! This means so much to me and my wife. Becky was very helpful and patient with me as I’m not really good at online enrollment. She walked me through the process and got me signed up. We learned about Chapter from watching the Ben Dykes show. Thank you Chapter and thank you Becky!
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Posted 2 months ago
Daniel Cheseman was SO helpful. I needed to change my Moms program because her primary doctor was no longer available. I explained that my older mom needed to find a program that would still allow her access to the doctor my mom trusts. He took the time and over several phone calls found the program and explained ALL the details. He was well informed, courteous, patient and efficient . Thank you Daniel!
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Posted 2 months ago
Toni, was very helpful she help me to get clover health plan and paying very little for the plan so happy thank Toni.
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Posted 2 months ago
Toni, was very helpful she help me to get clover health plan and paying very little for the plan so happy thank Toni.
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews