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Chapter Reviews

5.0 Rating 3,066 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Super smooth process.
Helpful Report
Posted 8 months ago
On September 16-17, 2024, I had worked with your representative, Renée Nickols. She advocated on my behalf, a bill from Johns Hopkins that I knew wasn't for me to pay, but go through insurances, Medicare and AARP UHC. I got the run around from JHB, but Renée (very knowledgeable) spoke on my behalf and found that Hopkins billed incorrectly. I'm so thankful for Chapter and Renée. All she needed from me was a snapshot of bill and for me to give Hopkins billing the authorized information for Renée to handle. Done. I no longer have that billing payment hanging over me. She even addressed another unrelated concern, which had to do with AARP. Great Customer Service, she's professional, understanding, goes slowly making sure I understood everything. Not all support centers go that extra mile.
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Posted 8 months ago
Tristan made this process very easy. His detailed knowledge is excellent . He able to explain the complexities in a manner which was easy to understand.
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Posted 8 months ago
Doug Hall has been great to work with. He found a great plan for my dad. He has answered all my many questions. Even on the weekend. So glad I made that phone call. It has been a wonderful experience.
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Posted 8 months ago
Sydney did a wonderful job providing and discussing the various Medigap and drug plans with me. She easily explained a very complicated process. Enrollment in selected plans was seamless and quick. Sydney was amazing!
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Posted 8 months ago
Cathy, has gone beyond what is expected working with me to ensure I have a Medicare Plans for Part A & B and enrolling me with AARP Medicare Advantage. Cathy worked with me patiently and provided guidance when working with SSA Medicare. What a wonderful asset. Thak you so much!!!!
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Posted 8 months ago
Venus Hernandez educated me and helped me choose the optimal solution for my Medicare initial enrollment. She is experienced and knowledgeable and made the experience very advantageous for me!
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Posted 8 months ago
Noah was absolutely amazing! He was patient, knowledgeable, friendly and explained everything in a way that made sense for the first time. Thank you Noah. I will recommend you to my friends who are just behind me in hitting Medicare.
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Posted 8 months ago
Leah Rubianes did such a wonderful job leading me through my Medicare enrollment. She took all the anxiety and frustration out of the experience for me where others I have spoken with fell short. I am truly grateful for her knowledge and kindness during this process. She is a valuable asset to your organization. You should be proud.
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Posted 8 months ago
Very informative
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Posted 8 months ago
Renee helped resolve a Medicare billing issue that was being charged to me by mistake. It’s very alarming to receive a statement from United Healthcare showing I owe over $2,000. She knew exactly what the problem was and how to fix it. Renee expertly gathered the right information from me and contacted the right people in order to resolve this immediately. I am so grateful for her assistance. She owned the problem instead of telling me who to call and what to ask. That was very efficient.
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Posted 8 months ago
Jaclyn was very informative and very knowledgeable. I appreciated all of her time and effort.
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Posted 8 months ago
Our advisor Josh took all the stress out of signing up for Medicare. He was very patient as we had many questions to ask. We really appreciate his kindness and patience. I will be recommending Josh to all my friends who will be signing up for Medicare.
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Posted 8 months ago
Tristan Burke was very helpful and patient in assisting me to make my Medicare coverage elections. I give him the highest marks and really appreciate his personable, low-key approach.
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Posted 8 months ago
Tristan took The time to walk me through all the complex facets of Medicare and did an excellent job. I am now fully insured and have him to thank. He made it easy and was a pleasure to work with. Very professional, friendly, and knowledgeable. Give that man a raise.
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Posted 8 months ago
Alex at Chapter was amazing to deal with. She is extremely knowledgeable and provided so much detail on the laws, penalties, and coordination of care matters. Alex made navigating this new Medicare related world doable!! I highly recommend her and Chapter to keep folks on track for the best possible options and choices available.
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Posted 8 months ago
Got great help and advice from Tristan in setting up my Medicare plans. Answered my questions, told me things I wasn't aware of. Everyone should use this service!
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Posted 8 months ago
Our Chapter Advisor was simply amazing - friendly, knowledgeable, and genuinely interested in our specific situation and needs. We could not be happier with her!
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Posted 8 months ago
Michael was very helpful, as we navigated through the plaan B thru ......plans and which was right for me. Great phone voice and demeanor, patient and understanding. Great experience.
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Posted 8 months ago
John was friendly, knowledgeable and efficient. The advice he gave helped me narrow my options. Excellent experience in a well known hard to navigate process.
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Posted 8 months ago
Chapter is rated 5.0 based on 3,066 reviews