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Chapter Reviews

5.0 Rating 3,059 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Very helpful knowledgeable agent
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Posted 7 months ago
Jonathan made the whole process of signing up very simple and easy. I am highly recommending him to friends.
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Posted 7 months ago
James Dunlap helped me find a Supplemental plan for my mother, but more importantly, he helped me sign her up. It was a great feeling to know that if I had any issues, that James was just a call away. I was able to phone, text and email James and he responded very quickly. James was able to take a lot of the anxiety away from a process that is very anxiety producing. I would definitely recommend him and Chapter to family and friends.
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Posted 7 months ago
Jonathan was very patient and very good. Explainer about the whole insurance qualification and the program. It was a pleasure to talk to him. I would recommend him to anyone who needs new insurance!!🙏
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Posted 7 months ago
Samantha was so pleasant, knowledgeable and professional. It was a pure pleasure having her help us thru such a mundane process. We have no doubt she has utilized her knowledge and assistance in helping us get the very best services for a much better price. We look forward to her assistance in the future. So very thankful John D Evans from Mercer Advisors recommended Charter!
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Posted 8 months ago
I had the pleasure of working with Josh Peterson. I have never dealt with someone who was as patient and knowledgeable as Josh. He seemed to understand that I had no idea how to navigate Medicare. He patiently answered any of my questions and helped me make an informed decision. He is the person to talk to if you questions as how to navigate the Medicare system
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Posted 8 months ago
Noah Worcester was my rep. He was marvelous!!!! Helpful and caring, he answered all my questions with great knowledge and patience. Wonderful, caring man!!!!!
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Posted 8 months ago
Venus was knowledgeable, patient, and empathetic as I struggled with a transfer from an Advantage plan to Supplement plan. After studying the Medicare.gov charts, I was totally confused, and Venus patiently explained, sometimes over and over. Eventually I made my decision and felt such relief. She stayed with me while I struggled with the virtual signing function on the application form. Without her guidance, it would have taken me days and lots of cortisol to get this transfer done.
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Posted 8 months ago
Jonathan McKnight is the most down to earth person that can exist in this business. He spoke to me, not at me. The coverage that we discussed was well within my budget. I look forward to maintaining contact with Jonathan and sharing my experience with my family and friends that are approaching the Medicare journey.
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Posted 8 months ago
Customer service is outstanding. They’ll answer all your questions & then some. They’ll think of you & your needs first and go above and beyond to help you find the best program for you.
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Posted 8 months ago
Very informative and thorough. Very professional.
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Posted 8 months ago
Initial contact was very informative and easy. I had a complicated situation that my Licensed Medical Advisor, Cat Selig, worked with me and provided excellent guidance. Medicare Supplemental coverage through AARP was competitive with other options. I highly recommend reaching out to Chapter who will help simplify the process along with receiving professional advice to tailor a program for your specific needs.
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Posted 8 months ago
Chapter representatives are always helpful & knowledgeable
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Posted 8 months ago
I didn't know what to expect in searching for prescription coverage. Chapter is very helpful and professional, glad I found their site.
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Posted 8 months ago
Great experience with Tyler and Carlos! Both very informative and patient with my many questions. They both explained everything I wanted/needed to know in a respectful manner. I had a few laughs with each of them. God bless them both!
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Posted 8 months ago
It was so easy with there help to get set up with the plan. Very helpful and friendly Agent. Would recommend them to all my friends. Thanks 😊
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Posted 8 months ago
Signing up for Medicare can be confusing at best, but with the assistance of Trish Hobbs, Spencer Murdock and Cat Selig, the transition from from employer coverage to having my Medicare benefits in place by 10/1/24 was truly appreciated. Their thoroughness and effort in making sure I understood everything was exceptional!
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Posted 8 months ago
Venus is awesome: she is informative; listened and granted my requests for reasonable priced good value supplement/medigap Plans and not Advantage Plans; quickly found the best suited Plans and prepared the Applications. She also educated me on the Medicare Plans' requirements and future enrollment requirements. THANK YOU, Venus.
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Posted 8 months ago
Mrs. Dragar was super helpful and friendly. I will use her again for sure.
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Posted 8 months ago
Stephanie Dragar with Chapter mad this a seamless process. She reviewed all of the plans available to me and my wife and gave us the information on the plan we ultimately chose. The whole process from start to finish took a little over 1 hour. I went into this dreading the process but she made it easy for us. I will definitely give Stephanie and Charter 5 stars and would make it 6 if there was a 6th one available.
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Posted 8 months ago
Chapter is rated 5.0 based on 3,059 reviews