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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Cordell Ervin is our AWESOME ADVISOR! He fully and politely gave us all the information we needed to make a wise decision! And we owe him big time! My wife and I will save $1520 in 2026, and we have the same part G coverage that we had before! We are so overjoyed that in this day and age where other prices are going up, ie. utilities, groceries, fuel, etc., we have been introduced to Chapter!! We are able to face 2026 without as much apprehension due to the fact that our supplemental insurance will be $1500 less! Thank you Cordell! Thank you, Chapter team! Thanks Justus Knight!
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Posted 2 months ago
I got a much better plan for 2026 ! I had the most awesome agent Mindy Cochran!! She did all the work and made it a breeze for me!! Answered any and all questions and took time explaining! Never tried to rush me and never made me feel I was wasting her time. Any time I had a new question she got right back to me! Genuinely concerned and caring and really enjoyed helping me !! TY CHAPTER...ESPECIALLY MINDY !!!
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Posted 2 months ago
Scott was exceptional. I was indecisive about which way to go since my other insurance was not available in 2026. Scott ran me through all the options and advised me of the one that would be best for me. He explained everything in detail that I understood everything clearly. It was fast in setting up a new insurance and felt great after our conversation. I would highly recommend Scott to anyone who was looking for proper guidance within choosing a good health insurance that is suitable for them because Scott is highly qualified within knowledge of the insurances out there. Also, he is very professional on the phone makes a person feel calm and you can trust in him.
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Posted 2 months ago
Gosh, Austen was such a Big Help. He Kept on my Case until He Found me a Policy. Thought we had a Writer. He called to Verify. What a Surprise. He contacted me 4 Times Total. Austen, Truly is a Gem. He Found me a Policy. It’s a PPO Plan. He Actually called the Last time to Confirm Everything had gone through. He Truly Worked Hard to Please me. He Listened to my Needs. Treated me with such Warmth and Respect. He is Great at what he is doing. I Wish him well. I feel he has a Bright Future at Helping People with a Genuine Desire to Please Thank you Austen
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Posted 2 months ago
Scott Smith was awesome! I feel so at ease after talking to Scott. He was very knowledgeable. He has saved me money. Thank you so very much.
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Posted 2 months ago
Scott was very professional, informative & helpful. I will refer him to my friends when ever I have the opportunity to do so!
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Posted 2 months ago
Megan helped me by informing me of great information . I chose a plan that I am very excited to now belong to in 2026 and one that was just what my budget will adapt without the pressure of all the costs of let’s face it , medical dental and vision plans are like taxes to me. I find it frightening. I was recommended to Chapter by utube show that my boyfriend watches via Ron Yates. I will gladly recommend my friends to Megan. She was professional and friendly. Thank you for employing such an asset member to your team. Ty Ty Megan Govea . I am one grateful woman Sincerely, Gail England
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Posted 2 months ago
The Insurance agent was very helpful and knowledgeable.
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Posted 2 months ago
ID LIKE TO THANK CHAPTER FOR EMPLOYING WARM, ENGAGING, PATIENT AND KNOWLEDGABLE PEOPLE LIKE MELISSA! SHE GUIDED ME TO A PLAN THAT WILL WORK PERFECTLY FOR MY NEEDS. SOO THANKFUL I WATCH/FOLLOW SEVERAL UTUBERS AND WAS INTRODUCED TO CHAPTER.
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Posted 2 months ago
Very knowledgeable. Explains and presents options in clear and efficient manner. Very easy to interact with.
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Posted 2 months ago
I can’t express enough, my gratitude for the help I received today from Lati. She helped me find a Medicare Advantage Plan that fits my needs perfectly. It took all the stress out of changing plans, something I’ve been putting off for so long because I dreaded the process. She was patient, kind and very knowledgeable of all the questions and concerns I had and was able to set me up with the new plan in a very short amount of time. I highly recommend Chapter for people who dread the process.
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Posted 2 months ago
Could not ask for a more helpful or cheerful person than Melissa.❤️
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Posted 2 months ago
Lati Carpenter has been a true angel to our family! She is very kind, patient, and our family always enjoys our annual meetings with her. It is such a blessing to know that we can provide her the information and then with a 30 min meeting we are able to know our choices, select the best coverage for us, and feel confident going into a new year. Thank you Chapter and Lati for serving us so well!
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Posted 2 months ago
I have been doing this for a few years now and I have never had such a pleasant experience as I have with Chapters. They were extremely thorough, professional and saved me money. Thank you Kimberly Hanzlik
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Posted 2 months ago
Leti was very knowledgeable and patient. She went over all the plans and we determined I have the best plan for my needs, Thank you Chapter.
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Posted 2 months ago
Jaclyn Green explained options very clearly, listened to our concerns- and extremely patient and clear in navigating the options. My husband and I feel much more confident in developing a plan .
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Posted 2 months ago
Scott Smith was able to save us over $2,700 annually on out part G supplemental insurance coverage. He was professional, personable and patient as we walked through our medicare coverage, a subject that can feel overwhelming. And he responded promptly when we called with questions during the process. We felt confident he was looking out for our best interest. Scott filled out all the required application documents with information we provided over the phone and it took less than 24 hours to get us approved. I would highly recommend Chapter and Scott Smith in specific. My only regret is that I did not contact them earlier.
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Posted 2 months ago
They were perfectly good and I’m happy with the plan
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Posted 2 months ago
Extremely. Professional. Made me feel very, very comfortable.It's nice to have a human that's on your side
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Posted 2 months ago
Lati Carpenter was such a big help to my husband and I in finding just the right insurance plan for our area.....I highly recommend her to anyone that needs help with their Medicare needs......she was so kind, patient, and understanding and she listened to what I had to say.....she answered all my questions about any and all of our medical needs for the right Insurance plan for my husband and I.....that made me feel so at ease and important........thank you Chapter for your Medicare help......and for having Lati Carpenter as one of your employees.....she is a blessing.....
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews