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Chapter Reviews

5.0 Rating 5,013 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Jaclyn Green did an excellent job helping us make sense of the incomprehensible: Medicare & medigap. Jaclyn is patient and brilliant. She helped us develop a plan for our unique and difficult circumstances. Please don’t hesitate to call me if you want to discuss. Mark Gitenstein 202-615-0010
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Posted 2 months ago
Riley O’Brien was extremely knowledgeable, kind, helpful in my transition from one insurance to another. Chapter seems to be an excellent organization to address issues like that and I strongly recommend it. Feel very grateful for the help I got so easily and efficiently. Thanks Riley for your patience and clarity.
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Posted 2 months ago
When * suddenly decided not to cover my son's transplant team, Chapter helped me find a plan that would! Mark was helpful and honest. I felt respected and heard. I'm extremely comfortable with the decisions he helped me make. Thank you!
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Posted 2 months ago
Tom was a great help he made us feel comfortable and at ease as he explained every thing to us. I would use him again next year it i could.
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Posted 2 months ago
Scott was very helpful and knowledgable! He quickly sound the best plan for me and got me signed up. I really appreciate it.
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Posted 2 months ago
Shannon is terrific, not just her knowledge of the retirement healthcare needs and options and also her caring attitude. It is obvious that her interest lay in the customer getting the best product for their individual needs.
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Posted 2 months ago
Took all the guess work out of making a decision about a medical plan...it's been a year now and am very happy with the choice Chapter helped me make...recommending to all my friends that need assistance. Can't say enough about how helpful everyone was and how grateful I was to find a company that was so easy, honest and helpful!!!!
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Posted 2 months ago
MY AGENT WAS THE BEST DURING MY INROLLMENT PROCESS SAYING THAT SHE IS A PROFESSIONAL IS AN UNDERSTATEMENT.I 100% recommend her to anyone.
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Posted 2 months ago
Wes was very informative & showed care for my needs! He explained everything in a manner that I could understand! He was very knowledgeable, professional & kind. It was a great experience
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Posted 2 months ago
Scott Smith was very patient, knowledgeable and professional. He saved me a lot of time navigating the complexities of the health care system. I very much appreciate his expertise and professional dedication. Signing up insurance through Chapter is the only way to go.
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Posted 2 months ago
Jason Kim thanks for all your help ...U and Chapter are Great ..Dr Weir thanks for all the adivce.. God Bless
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Posted 2 months ago
Jason was absolutely amazing, kind, patient and most of all excellent in knowledge and understanding in regard to Medicare and the options available. Tonight I will rest well knowing I found a trusted advocate and soulful person who I recommend to anyone trying to navigate through the discovery and enrollment process for Medicare. I am extremely grateful, and recommend that 5 stars is not adequate for him. Thank you!
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Posted 2 months ago
I first heard about Chapter on a podcast. I don't remember if it was Charlie Kirk or Mike Rowe. It wasn't open enrollment, but I called and talked to Tom Fehr. He was so easy to talk to and understand. I recently retired and had to deal a lot with of Medicare changes when I lost my insurance. So many people I talked to at that time, talked too fast and used terms I didn't understand. When enrollment time came, I called Tom Fehr and he got me set up with what I need. The guy is awesome. I would highly recommend him!
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Posted 2 months ago
Anne Jones is the best, she is very patient, intelligent, pleasant to talk to, she knows her job. Customer service was great.
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Posted 2 months ago
Ashley Sukup Assistance was excellent, professional and informative. Her customer service was off the change. She made us very comfortable when explaining the details of the different plans that one could have for their Medical insurance coverage. Ashley is truly an asset to your company, and you are very fortunate to have her, as we the customers are very fortunate for her, providing Service to us. Thank you for your attention to this matter!!! David & Harlene Pruitt
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Posted 2 months ago
Tyler Wason was very helpful in helping me find the right medicare supplement coverage. He was so kind as he ask me questions and we even giggled together at some of my answers. Tyler was very pleasant to speak with and made this transaction simple for me as I did not know even where to start. I am one happy customer of Chapter
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Posted 2 months ago
Derrick was very informative in explaing plans and going over prescriptions. Great asset to charter company.
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Posted 2 months ago
Customer service was excellent!! Mark Morrissey explained different policies thoroughly and was a great help in making final decisions!!
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Posted 2 months ago
When I received a letter stating my current Medicare Advantage plan would not be offered next year, I was truly a bit panicked. I had seen an ad on the Megyn Kelly show, so I gave Chapter a call. I could have not been more impressed. Steve walked me through the best plan options for me allowing me to make the best decision for my health plan. He was amazing and so knowledgeable. His help made this transition so much easier.
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Posted 2 months ago
Melissa was amazing helping my husband and myself change medical plans. She was patient with us and answered every question thoroughly and professionally. We were apprehensive and nervous before our call but Melissa put our concerns to rest. We hope to hear from her again. Thank you Melissa ❣
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Posted 2 months ago
Chapter is rated 5.0 based on 5,013 reviews