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Chapter Reviews

5.0 Rating 3,057 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Chapter made it easy to understand the process. They also helped with getting my husband and I to find the best medigap policy. I would highly recommend them
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Posted 7 months ago
Had the pleasure of working with Sarah Morrissey this morning, having rec'd a letter from Aetna advising the "Bronze Plan" would expire at the close of 2024. As it happens, Aetna was offering a similar (and in many ways superior) plan to commence on 1/1/25, Sarah compared what Aetna was offering to other Medicare Supplement/Advantage Plans, and the new "Aetna Medicare Premier Plan NJ North" just seemed to suit me best. I really appreciate Chapter's help & certainly in dealing with one so knowledgeable as Sarah! Kerry Gennace 11/16/24
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Posted 7 months ago
Jake at Chapter did an outstanding job going over all the options based on our current health situation. He answered all my questions and had a command of the current health care markets. He is an asset to your company!
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Posted 7 months ago
Seth did a fantastic job so I also asked if he would also enroll my wife and he set it up for same day. I did not have to wait days to be helped to enroll.
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Posted 7 months ago
Jilanne was very helpful going over what my options will be beginning 01/01/2025. I had several issues that needed to be addressed and I felt she understood what my plan needed to cover. Main goal was to find the best plan for me and best prescription coverage.
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Posted 7 months ago
Chloe made the information and process very easy for me. She was very attentive and understood my needs. I look forward to a long term relationship.
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Posted 7 months ago
The Chapter agent, Jonathan McKnight, took all the time needed to get information from me, then based on that information suggested several Medicare Advantage plans. He then compared each of them and explained the differences between them, answering all of my questions and concerns. He was patient and thorough throughout the entire process.
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Posted 7 months ago
So, all phone appts were held and info and recommendation seemed good for what I need at this time, checking my current providers and other coverage was discussed. Hopefully it all works out. Thank you for the guidance.
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Posted 7 months ago
Every time I reach out to my advisor, Rachela, there is a prompt and helpful response. I am beyond please and so appreciative of the information and support I continue to receive.
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Posted 7 months ago
Diana H was a treat to work with. With all the variables in selecting the right plan for us, Diana was knowledgeable, friendly, and very helpful in helping us make our choices. This was a very good experience!
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Posted 7 months ago
I worked with Tyler, wonderful experience, highly recommend him. Patient, helpful,answered all my questions, knowledgeable, best explanations, I just can’t said enough good things about him!!!
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Posted 7 months ago
Mark was very helpful. He answered all my questions and concerns. His answers were concise and easy to understand. Will tell all my friends.
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Posted 7 months ago
Many thanks to Vince Vinson for finding me a plan that really works for me. I was struggling with finding a plan. Many thanks! Richard Fell .
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Posted 7 months ago
We couldn’t have made it through this confusing process without Mr. Wesley’s guidance. He was AMAZING! He gave us excellent advice & I’m sure that he had our best interests at heart. He was both knowledgeable AND personable and we were SO relieved to have this very important decision resolved. We will be DELIGHTED to recommend him to others. Thank you so much!
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Posted 7 months ago
Catherine Selig the agent that helped us was fantastic! She was very patient and went through many options for us until she found the right one for us! Hats off to her.
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Posted 7 months ago
Our agent, LaTiera Carpenter, was professional as well as friendly. She walked us through the entire process and answered all our questions easily. I've recommended Chapter to several friends.
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Posted 7 months ago
Calvin was so professional and answered all of my questions. He provided options and guided me through my final decisions. I am new to Medicare, turning 65 in February 2025, and he made the process so seamless. I appreciated Calvin's patience. 😌 🤗✔️
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Posted 7 months ago
Excellent customer service. Timely call backs. Helpful unbiased comparisons. Easy access to Chapter advisor as needed. Many thanks.
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Posted 7 months ago
James was of great help to me in providing all necessary explanations to minimize confusion. He was the ultimate filter to the plethora of options. Polite, kind and tolerant when needing to repeat data when asked. I feel confident in making the choice to use this particular Chapter broker. Thank you James!
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Posted 7 months ago
Seth was so easy to work with. I wanted to stay with the same insurance co. after they informed me the plan I had was no longer available. Seth was able to find another plan with them with the same benefits. Quick and easy.
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Posted 7 months ago
Chapter is rated 5.0 based on 3,057 reviews