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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Very friendly and gave us the best plan for our lifestyle we highly recommend her
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Posted 2 months ago
Melissa Spencer was very thorough and helpful. She made the process very painless. Appreciate her help!
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Posted 2 months ago
Robert was very thorough in researching our options. He was patent and explained things well. I feel he found us the best plans for us. Thank you Robert *****(5 stars!)
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Posted 2 months ago
Austin was AWESOME!!!!! You guys are a blessing to us! Keep up the good work!
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Posted 2 months ago
Tim Chambers was extremely helpful in finding the best Medicare Advantage Plan for my city...!
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Posted 2 months ago
Jessica has a wonderful ability to assess the needs that you have and supply you with the choices that are good for your situation. I am very pleased that I reached out to Chapter and found such competent advise for my situation. I love that I was encouraged to save the company number if i have any trouble with my new insurance or questions about the product that I am purchasing.
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Posted 2 months ago
Tom was so good, he answered all my questions, he looked at several plans to make sure that I was getting the correct plan, he was patient and kind I would gladly work with him anytime thank you for giving me the chance to speak with him.
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Posted 2 months ago
Scott was fantastic!! I had many many questions and he took the time to find me the plan best for me and answered all those questions!! Fantastic!!
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Posted 2 months ago
Mike Falcon your representative and Justin Knight whom ya'll sponsor sold me on using chapter. Mike Falcon is an honest forthright man with straight answers and no pressure. Give him a raise and buy him a great lunch he certainly deserves it
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Posted 2 months ago
Alex was amazing ! He has such a pleasant ,helpful personality. I have Silver Sneakers fitness program and I love it. In 2026 this program is not covered. Alex quickly calmed my fears and found another company that offers this program! I told him that I will sleep good tonight knowing that I can exercise in 2026! If you don’t use it you lose it !! I want to stay healthy for a lot more years. Alex definitely made me happy today, and I can’t tell you how grateful I am.
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Posted 2 months ago
Mark Morrissey excellent people skills patience to tolerate OLD knowledgeable in expertise capable to educate client in a way that consumer can absorb and understand bringing about precise decisions. Working with individuals that have frustration from previous endeavors to acquire the best for less. DON'T LET HIM GET AWAY
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Posted 2 months ago
I W0ULD LIKE TO THANK JAMES DUNLAP FROM CHAPTER FOR THE WONDERFUL EXPERIENCE OF HEPING ME WITH MY MEDICARE . BEST EXPERIENCE I HAVE EVER HAD ❤️
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Posted 2 months ago
Scott was very helpful and I was able to sign up with a new and better plan for 2026
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Posted 2 months ago
Anne Jones was wonderful!! She was a tremendous help and answered all of our questions. She found us the best organization to sign with for 2026.
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Posted 2 months ago
Anne Jones was great at helping me get through picking a new Medicare plan.
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Posted 2 months ago
In the simplest of terms, Noah Wilson was extremely responsive and professional in guiding us through the Medicare maze.
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Posted 2 months ago
Shannon Davis was very helpful in explaining my plan options and reviewing what would work best for my healthcare. She is extremely pleasant to work with an I would definitely recommend.
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Posted 2 months ago
JEFF IS THE BEST! Very helpful and knowledgeable.
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Posted 2 months ago
I had opportunity to speak with Scott Smith from Chapters last week to find a new Medicare Advantage plan because the one I'm in is no longer contracting with my doctors. I explained this to Scott and he listened and heard me. At no time during the call that he attempt to read a script to sell me something I was not interested in. And even though his company does not contract with my new Advantage plan, Scott sent me extremely detailed instructions on how to go to their website and sign up directly. My change of plans was rather complex in Scott did a fantastic job in listening to me and understanding what it was that I was looking for. In the past 17 years and through more than 19 house moves I have spoken to literally hundreds of Medicare Advantage sales reps and Medicare Advantage insurance companies. Scott Smith was far and away the best rep I have ever spoken to and all that time.
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Posted 2 months ago
Marco Morrissey was fantastic in every respect. He was calm, gentle and tremendously knowledgeable. My appreciation is endless.
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews