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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Awesome advocate. Exspand everything with professional excellence. I am so glad Dr. Ed Weir referred me to you guys. Absolutely happy with the care they took with me! I will refer anyone I know that needs help. Thank you very much Mark Morrissey.
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Posted 2 months ago
Tom F answered all my questions. I was changing supplements to save money and he did it all over the phone. I got an immediate answer and acceptance. Thank you.
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Posted 2 months ago
Cordell was absolutely outstanding. He patiently answered all of my many questions and even provided his direct work line and email, always responding promptly. His guidance significantly eased my anxiety about choosing the right plan. On the very day I decided to enroll, he found a Plan D with a $0 monthly premium. He clearly explained how the deductible works, as well as the pricing and structure of my out-of-pocket prescription costs. Now that I’m a Chapter member, I have access to a dedicated member advocate concierge team for ongoing support. Still, I genuinely wish I could continue working directly with Cordell—he made the entire process seamless and stress-free.
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Posted 2 months ago
She was so nice and informative. It went very smoothly. I was very relieved just to get it done so easily.
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Posted 2 months ago
Customer service is great, easy to talk to and easy to understand. They found a great ppo plan for me, they saved me countless hours of being on the phone. Jason Kim was the best at helping me navigate through health care, thanks!
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Posted 2 months ago
Wes Mattison,was great help. My dad was so worried he was going to loose all his doctors. Wes assured him he could keep all his doctors with this AARP plan
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Posted 2 months ago
I called after numerous good reports about chapter and I was not disappointed Doug Hall was who took care of me, he’s was well versed in the necessary information, polite too a fault and all around pleasant experience. Starting Jan I will have a good plan and should be well pleased with the results.
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Posted 2 months ago
Tristan Burke did a fine job signing me up. Knew everything, didn’t waste time (except govt mandated waste), communicated well, very pleasant yet professional. Nice job T!
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Posted 2 months ago
Danie, l was very Professional in explaining the best insurance for me comparing all options in my existing plan. My PPO and Hospital service providers remain in network. Thank you, I. Edwards
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Posted 2 months ago
Scott explained every detail about my Medicare coverage. Very helpful
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Posted 2 months ago
Alexandr was amazing. She was so patient and professional. She gave me such peace of mind. Both me and my husband signed up for Wellcare with her, which gave us everything that we needed and it was so much more than any other plan that we had in the past. Thank you for having such wonderful people helping those of us who do not know how to choose properly everything necessary for our healthcare needs
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Posted 2 months ago
I spoke to Tom Fehr today He was professional , friendly , and helpful. He took his time to ask me the questions needed to get me the right health insurance. He has several times during the conversation. Is there anything else that you require? He told me what the next steps would be and waited on the phone for me to take those steps extremely patient. I’m gonna recommend Tom to all my friends. Before we ended the conversation, he again asked is there anything else I need. Then he went over everything once again so thorough you don’t find that today thank you Tom.
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Posted 2 months ago
Stephanie Pham, our agent, was an absolute treasure... she was outstanding in listening to our needs and guiding us through the process of landing policies that were "best" for my wife and I. Her kindness and patience coupled with her thorough knowledge of the various products and plans made the process a joy. Great ambassador for Chapter!!
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Posted 2 months ago
Mark was patient , informative, accurate , helpful. His service is appreciated.
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Posted 2 months ago
Your representative coy is very very knowledgeable about the different health care plans he is very patient and he will walk you through the best plan that most resembles your current plan and if you don't have a plan I have no doubt that coy will come up with something very suitable to fit your health care needs I would recommend coy and chapter to family members friends or anyone who needs a comprehensive detail medical plan he is excellent at what he does and if you do not understand it he has the time and the patience to walk you through it until you do understand it I am very grateful to chapter and and coy for assisting me in finding a comprehensive plan that closely resembles my existing plan I appreciate you and thank you very much keep up the good work because people out there need assistance like this especially what's going on in the government today enjoy the rest of your day and be safe!!!
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Posted 2 months ago
The agent was very helpful and listened to my questions and concerns 👍🏽
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Posted 2 months ago
Scott Smith was excellent! He helped us transition to a plan easily and was very knowledgeable and helpful. Thanks Scott
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Posted 2 months ago
I spoke with Jessica to help me with insurance she was a delight to work with. I am so grateful that she was so helpful and such a wonderful soul.
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Posted 2 months ago
Jonathan McKnight did a fabulous time reviewing the plans. He was professional, knowledgeable and very patient reviewing the plans with me. It was a very pleasurable experience. I highly recommend him. I heard of Chapter from Dave Ramsey and am glad I called them.
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Posted 2 months ago
Excellent service - knowledgeable, quick. Very nice. Many thanks
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews