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Chapter Reviews

5.0 Rating 3,036 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Stephane was excellent with customer service, helpful, understanding of information and I would highly recommended her and Chapter to anyone. Thank you
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Posted 6 months ago
I was dreading Medicare enrollment with all the plan choices and options. Then our financial planner gave me the number to Chapter. Fortunately I was connected with William Dean. An awesome guy. He guided me through the plans available and helped me pick the perfect one for my individual needs. William is very personable, knowledgeable, and professional. A real class act. Looking forward to speaking with William next year when enrollment begins.
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Posted 6 months ago
The representative that I talked to was Dave. He was so helpful. He helped me find lower rates with the same coverage. He wasn’t pushing. He was patient and answered all my questions.
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Posted 6 months ago
I was going to switch Medicare plans (Part d) and I was connected to Rachela. She answered all my questions and went over the different scenarios that I had inquired about. All questions were answered and I was very pleased with her service.
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Posted 6 months ago
I highly recommend Mark Morrissey. He is professional, knowledgeable and followed up within minutes if I had a question. With his help I changed my Medicare Advantage plan and couldn't be happier. Mark is definitely an asset to your company.
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Posted 6 months ago
Fast and explained all benefits.
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Posted 6 months ago
So patient and helpful! She made everything so easy.
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Posted 6 months ago
Excellent Customer Service was provided by Kevin Wesley, Medicare consultant with Chapter. His expertise and support is greatly appreciated
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Posted 6 months ago
Abram was very professional and patient.He reviewed with me all my providers and medications,addressed my issues,and helped me to choose the appropriate plan I am very satisfied
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Posted 6 months ago
Noah was very helpful and checked everything that works for my husband. He is very knowledgeable and professional. He took his time explaining everything to us. Greatly appreciated all his help for my husband to get enrolled.
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Posted 6 months ago
Working with Kim at Chapter to figure out what Medicare Gap Plan would be the best fit for my wife and me was a pleasure. Kim was not only knowledge discussing the numerous options available to us but also clear, calm and patient. This subject “chews “ up a great deal of phone time and not rushing the process is essential. Kim always gave us her full attention and made cost-effective suggestions that I would not have discovered without her help. We would highly recommend Kim to anyone looking for professional help in making wise Medicare insurance decisions.
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Posted 6 months ago
Very helpful and informative Pleasure to work with
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Posted 6 months ago
John took a lot of time to get us a good plan We have a better understanding of Medicare policies
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Posted 6 months ago
Dianna was very helpful with the Medicare process. She made a stressful event very easy. Thanks again Dianna
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Posted 6 months ago
Thank You Miss Toni for all you did for me today regarding the change from Humana to United Healthcare. I appreciated your time and patience explaining everything to me so I could make an informed decision on this change. I'm looking forward to my new plan! You rock BIG Miss Toni!!!! :)
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Posted 6 months ago
Jonathan was great. He walked me through the process thoroughly and made it understandable. Excellent service!
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Posted 6 months ago
Stephanie D was very patient helpful and supportive of me. She sent me plans to look at and gave me time to review and think about each plan, she never pressured me for my decision on which plan I was thinking of taking.
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Posted 6 months ago
Jonathan was extremely knowledgeable and helpful. Thanks
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Posted 6 months ago
Great service in an easy to understand way.
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Posted 6 months ago
Daniel Cheeseman was clear and concise. I appreciated his assistance.
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Posted 6 months ago
Chapter is rated 5.0 based on 3,036 reviews