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Chapter Reviews

5.0 Rating 5,014 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Best customer service ever. Thank you Sydney Stewardson for explaining my best options for my Medicare that meet my needs. I am very grateful and blessed for your knowledge.
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Posted 2 months ago
Saved money, time, and peace of mind. Mark was very knowledgeable on everything, 1st time I didn't have to spell out my rx names. He knew them!!
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Posted 2 months ago
Doug Hall was was a tremendous help. If you are a Veteran I advise you to ask for him
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Posted 2 months ago
I am so grateful that I found Chapter! We had been so frustrated and nervous about our future with Medicare. Nate called and immediately guided us through our best scenario and at prices I was not seeing on my own. Nate was informative, patient and prioritized our needs. A true godsend. Thank you so much for your guidance.
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Posted 2 months ago
Wonderful experience with Tom Fehr very knowledgeable about his job he helped choose the right plan for me talked me right through was very helpful great job
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Posted 2 months ago
Use this agent from Chapter! Stephanie Pham not only knows her business but she cares. I like to feel valued as a customer in a sincere way. Phony people pushing products make me nervous and tense. Stephanie was present. I mean she treated me like family. She made sure I wound up with the very best possible plan. She tailored everything to meet my personal wants and needs and I loved med that. I trusted in her expertise and her attention to detail is unmatched. It’s rare and you’ll agree I’m sure.
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Posted 2 months ago
Stephanie was great , very professional walked me thru my options no pressure. I felt like the coverage I had wasn't the best for me, she explained the differences and costs and made it easy for me to make a decision. Thanks Stephanie!
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Posted 2 months ago
Chapter did an excellent job giving me accurate,timely information. The kind and thoughtful representative helped me make educated choices that will also save me a considerable amount of money next year. Thank you!!!! Well done.
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Posted 2 months ago
I worked with Riley O'Brien today to review my current Medicare plan and determine a better solution for myself and my wife. It was a painless process that saved us time and endless self-questioning. Thank you Riley for you assistance!
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Posted 2 months ago
I dealt with Molly Elliott today. She was professional, intent on listening to all of my information, processing that information and then digging for the best solution. What a joy! I wanted an opportunity at the end of our call to sit with the information she had provided and make my own decision. Molly was not pushy in any fashion. She made sure we shared contact information and gave me a time that was convenient for me for her to check back in. I ultimately made a decision within a few hours and she was quick to pick up her phone and complete the process. Thank you thank you thank you!
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Posted 2 months ago
I spoke to Tristan B. this morning and he was absolutely helpful, knowledgeable and friendly. I just wanted to give Tristan a big thank you and acknowledge his great customer service! Thank you too Chapter, it's nice seeing a company having these type of employees now a days!
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Posted 2 months ago
Rose was so very helpful and will be saving me money it sounds like. I can't thank her enough!
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Posted 2 months ago
As a new Medicare participant, Tom Fehr provided very helpful Medicare information and answered all of my questions. He is very courteous, professional, and a great communicator. With his assistance, I feel like I've made solid Medicare decisions. I would recommend Tom to my family, friends, and associates. Thank you Tom and Chapter!
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Posted 2 months ago
Stephanie was awesome! She was very helpful and informative. Answered my questions explaining in detail! I would recommend her and your company to anyone needing help. Thank you
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Posted 2 months ago
Scott was excellent and in reviewing my coverage, found a plan offering me more benefits and coverage for far less out-of-pocket risk. Very personable fellow. Highly recommend!!
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Posted 2 months ago
Doug Hall was a big help with Medicare I would recommend his professional knowledge to anyone. Thank you, Doug and Chapter.
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Posted 2 months ago
OH MY GOODNESS! Just like others that have posted, I kept seeing people on You-Tube recommending CHAPTER. I tried to do my own research and was fairly sure I knew what I wanted/needed, but there was still a nagging feeling that I did not have all the answers and I might be missing something (or worse yet, make a bad decision). Enter ABE FINFROCK! What a great blessing and help he is. (Thank you again) He answered ALL my questions and saved me from over-paying for my medi-gap plan. The phone call was relaxing and I am still grinning from knowing that I made a good decision by calling Chapter. Thank you for this platform... Thank you for your help Abe! Kathy B.
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Posted 2 months ago
Everything about Alex made me feel at ease and that i could trust him completely. He was very detailed, listened to my circumstance on each subject along the insurance enrollment journey, and at the end of the options that were right for me, I felt at peace about the final choice I made. Thank you Alex, for all the knowledgeable and compassiate treatment you gave me. I was afraid to call, but ended up completely confident that i did the right thing in calling Chapter. Much appreciation for hiring the perfect person for me to talk to about the confusing subject of open enrollment. I recieved perfect customer service from Alex. I should know what that is from decades of giving excellent customer service myself. I'll be sure to give your number to anyone that needs help. Sincerely, Kenya Walker.
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Posted 2 months ago
Kevin H. was awesome!! So friendly, professional, easy to understand, and direct about what the best option would be for my patient unbiasedly. He will help save my patient hundreds if not thousands of dollars next year while still allowing her to continue care at my clinic. Thank you so much, Kevin!
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Posted 2 months ago
Kim Henzlick my associate was knowledgeable, friendly & thorough. I enjoyed setting up my coverage with her. Thank you!
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Posted 2 months ago
Chapter is rated 5.0 based on 5,014 reviews