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Chapter Reviews

5.0 Rating 3,037 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Daniel Cheeseman was clear and concise. I appreciated his assistance.
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Posted 6 months ago
Such a relief for me -- in one visit! -- to not only get help in understanding my options, but also in making a decision, pulling the trigger, and completing the entire process. Such a weight off my shoulders. Jonathan was extra-patient and more-than-willing to get into the weeds with the details if I needed them.
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Posted 6 months ago
Great service and through comparisons of plans.
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Posted 6 months ago
Very helpful! Systematic review and answered all of my questions.
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Posted 6 months ago
Chloe was amazing! She was so patient and delivered all the information we needed to make our choice for my Dad's coverage.
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Posted 6 months ago
First experience using this company. Daniel Cheeseman was excellent in everything! Very kind and so patient in explaining the Humana program to my Mom. Definitely recommend!
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Posted 6 months ago
Jonathan McKnight a sales representative did an amazing job for us. He explained everything.
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Posted 6 months ago
Great glad we talked to Johnaton.
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Posted 6 months ago
OMG ~~ I must have had a Guardian Angel on my shoulder when I placed the call to Chapter and JAMES DUNLAP answered the phone. I was very upset when we were notified of the possibility that Aetna and Trinity Health St. Mary’s Hospital may not reach a contract agreement for the coming year. James put all of my worries and concerns to rest. His approach was that of a concerned family member. He secured all necessary information from us, investigated all options for my husband and myself, presented them to us and answered all of our questions. It was very obvious that James is extremely knowledgeable and very, very good at his job. He took a very stressful scenario off of my plate and actually made it a pleasant experience. We are very happy with our chosen Health plan for 2025. Thank you James.
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Posted 6 months ago
I am so grateful to have the good fortune of being helped by Alexandra. She is extremely knowledgeable, efficient, and an absolute pleasure to talk with. I feel confident that the plan I enrolled in was the best choice available to me in my zip code. Alex was sincerely invested in my welfare. She was as happy as I was that my new plan would save me money and offer me more choices of doctors. Thank you so much Alex!
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Posted 6 months ago
Great work outstanding highly recommended 👌!!!
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Posted 6 months ago
Medicare is so confusing and Justin Curry made it very easy to understand and helped me make the best choice of coverage for the lowest price. He was kind, courteous and knowledgeable. I so appreciate his help and will definitely use Chapter again. Thank you so much.
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Posted 6 months ago
I am very thankful with WILLIAM DEAN as the advisor for going the extra mile going beyond his hours of work to search for plans for my parents and he did it with willingness, passion and a smile in his voice and very knowledgeable. now days we need people like him. he help my parents find the best plan for them. Thank you William
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Posted 6 months ago
The help that Stephen Hamel gave my wife and I was nothing short of wonderful. He answered our questions, and helped us sign up for the proper Rx plan after 10 years of paying way too much for another plan and not getting any help from our current agent. I will be switching my Plan F agent to Chapter also. Thanks Stephen
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Posted 6 months ago
With the major turmoil in Advantages plans at several insurance carriers since mid-2024, I was very pleasantly surprised that Chapter was able to put me with a national insurance carrier who still has sufficiently generous Advantage plans. … I am sure that my agent, Shannon, makes Chapter proud with her thoroughness in the health insurance field. ... If the recent major issues at several Advantage plan providers has affected you, then you should call Chapter to be put with a national insurance carrier who hasn’t recently significantly reduced the value and services in their Advantage plans.
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Posted 6 months ago
Keith helped me navigate through all the comparisons of my current plan with the ARRP plan. I was amazed at the different prices he showed me! He helped me get the new plan during the window of opportunity! I was glad to see that my coverage will begin the first of the new year! He also worked on my son's plan also! He worked very fast and efficiently for it did not take too long to finish! So grateful for this service since I now have peace of mind for medical insurance.
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Posted 6 months ago
Cat Selig was very knowledgeable about different plans, was patient, helpful & cheerful during my entire experience of signing up for a medical plan.
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Posted 6 months ago
From totally a novice to confident recipient! That’s me! Abe spent considerable time on the phone with me as I asked question after question. He educated me about the Medicare options, patiently moved back and forth among plans, all the while waiting for me to take notes. After two lengthy conversations, we came up with the best plan for me—one that I completely understand. I am so grateful to Abe -hope he sees this!—for his expertise and for his willingness to teach me. If you want a “teacher,” and one who will be patient and good natured, ask for Abe F.
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Posted 6 months ago
Josh was extremely friendly but purpose driven in explaining how the different programs work. He was definitely a clear individual to communicate with. He understood the insurance program and how to explain each of the various steps my wife and I needed to know in order to choose the right program for us. I would definitely recommend him to anyone trying to figure the insurance maze we find ourselves in today.
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Posted 6 months ago
Very clear precise explanation of plan and deductible and Co pays. Patient when I asked questions and compared various plans side by side.
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Posted 6 months ago
Chapter is rated 5.0 based on 3,037 reviews