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Chapter Reviews

5.0 Rating 5,020 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Scott was excellent and in reviewing my coverage, found a plan offering me more benefits and coverage for far less out-of-pocket risk. Very personable fellow. Highly recommend!!
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Posted 2 months ago
Doug Hall was a big help with Medicare I would recommend his professional knowledge to anyone. Thank you, Doug and Chapter.
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Posted 2 months ago
OH MY GOODNESS! Just like others that have posted, I kept seeing people on You-Tube recommending CHAPTER. I tried to do my own research and was fairly sure I knew what I wanted/needed, but there was still a nagging feeling that I did not have all the answers and I might be missing something (or worse yet, make a bad decision). Enter ABE FINFROCK! What a great blessing and help he is. (Thank you again) He answered ALL my questions and saved me from over-paying for my medi-gap plan. The phone call was relaxing and I am still grinning from knowing that I made a good decision by calling Chapter. Thank you for this platform... Thank you for your help Abe! Kathy B.
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Posted 2 months ago
Everything about Alex made me feel at ease and that i could trust him completely. He was very detailed, listened to my circumstance on each subject along the insurance enrollment journey, and at the end of the options that were right for me, I felt at peace about the final choice I made. Thank you Alex, for all the knowledgeable and compassiate treatment you gave me. I was afraid to call, but ended up completely confident that i did the right thing in calling Chapter. Much appreciation for hiring the perfect person for me to talk to about the confusing subject of open enrollment. I recieved perfect customer service from Alex. I should know what that is from decades of giving excellent customer service myself. I'll be sure to give your number to anyone that needs help. Sincerely, Kenya Walker.
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Posted 2 months ago
Kevin H. was awesome!! So friendly, professional, easy to understand, and direct about what the best option would be for my patient unbiasedly. He will help save my patient hundreds if not thousands of dollars next year while still allowing her to continue care at my clinic. Thank you so much, Kevin!
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Posted 2 months ago
Kim Henzlick my associate was knowledgeable, friendly & thorough. I enjoyed setting up my coverage with her. Thank you!
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Posted 2 months ago
Mark did one of the best jobs explaining everything and researching things out for me that I have ever had
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Posted 2 months ago
Melissa Spencer couldn’t have been more helpful is this process
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Posted 2 months ago
I contacted Ari Parker after I received a letter from my current carrier that they were no longer serving my area. From start to finish he was an A+. Explained my options and was patient while I made my decision. Always helpful with follow up as well.
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Posted 2 months ago
Hooray !!! for Daniel Cheeseman he reduced my Medicare Supplement N by $ 1200.00 a year. Yes, he also helped me reduce my PDP prescription drug plan $47.00 per month. All by changing to different companies who charged less than others for the same coverage. Is he a Great Guy in my opinion a Big Yes !!! THANK YOU , DANIEL CHEESEMAN !!!
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Posted 2 months ago
I would recommend Stephanie Drager to my most discriminating friends. She was knowledgeable and offered advice and assistance and guidance through this complex subject. She honestly suggested a plan to best suit my needs and I was quite happy with her.
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Posted 2 months ago
Seth peters was very professional courteous patient and helped relieve a lot of my anxiety and got me the best option in my area and I cannot thank him or your company enough.
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Posted 2 months ago
I was overwhelmed by the many options to renew my Medicare provider. Chapter came on my radar from 2 different YouTube channels that I watch and trust. I placed a call and was contacted by a Chapter Advisor. Patrick Marlow was not only knowledgeable and thoroughly professional, he came across as totally genuine and was easy to relate to. After asking me several questions he was able to narrow down my choices for a new provider and made it easy for me to choose the best option available. I would highly recommend Chapter and, in my case, Patrick Marlow. Thank you for making a stressful situation into an easy one.
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Posted 2 months ago
Excellent service thank you Tom fehr explained everything Thoroughly.
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Posted 2 months ago
Yesterday after talking with Calvin Fritz on the phone about insurance , I asked how I could give him a compliment. So here goes….. This past year has been very complicated and difficult for me. My husband passed, and after that followed so much aggravation with the estate, changing titles, paperwork, insurance bills, and the grief. So when I got a letter the other day from Humana saying the advantage program I was using was no longer going to be available I was so upset and dreaded having to figure that out !!!! So I just called the first number on some papers I had gotten from UNC Health care. What a blessing from the Lord that Calvin answered my call !!!! Calvin was so kind and friendly and professional and knowledgeable. He made this what I thought was gonna be a horrible task, so simple.!!! And he made it so easy by taking my information over the phone and finding a plan for me that would accept all my doctors, medicines and hospitals. And he was able to explain it to me so that I could understand everything. That was really really nice. All of that combined helped me know and trust that Calvin was helping me pick the best advantage plan for me and I trusted him. I will not hesitate to call him if I have problem or need more information. Thank you Chapter for having such kind and knowledgeable employees !!!! Please tell Calvin thank you for me😊
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Posted 2 months ago
What a wonderful program you offer through Chapter. Scott Smith was polite, professional & did not hang up when my AirPods fell out and dropped audio. He continued to stay on the line saying Hello until I was able to reconnect our call. Thank you to Scott & to Chapter.
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Posted 2 months ago
Jono McKnight was great to work with. He was understanding, thoroughly knowledgeable and helped me find the best plan even though it was an Advantage plan. He offered continuing support. You can be sure I will check with Chapter next year and tell anyone I know about Chapter.
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Posted 2 months ago
My experience with CHAPTER, working with Mark Morrissey was exceptionally helpful, easy, pleasant and absolutely satisfactory. Wow! Dealing directly with a human being in the digital age is a tremendous value. I am so very grateful. It was a relief to have this finish this morning.
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Posted 2 months ago
Melissa the customer service representative who assisted me was knowledgeable, polite,respectful and helped me understand everything about the enrollment process. She was thorough and guided me through the process smoothly. Looks like she even saved me money by finding a plan to fit my limited circumstance. Very pleased with my experience.
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Posted 2 months ago
Outstanding customer service it was a pleasure going over everything that can be stressful but Aaron McEntire made it smooth and no stress he explained everything so it was easy to understand. Thank you Dr Ed for the referral and thank you Chapter for making my medicare enrollment such a breeze
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Posted 2 months ago
Chapter is rated 5.0 based on 5,020 reviews