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Chapter Reviews

5.0 Rating 3,117 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Jasiel, went out of her way to make sure I received the best plans for me. I look forward to working with her if needed in the future.
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Posted 2 years ago
Thomas P was wonderful to work with, he was patient and knowledgeable. I felt comfortable and trusted his suggestion for Medicare..
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Posted 2 years ago
Thomas was knowledgeable and professional, helping to demystify the array of Medicare choices with unbiased guidance.
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Posted 2 years ago
Michael was the agent that assisted me. He was incredibly friendly, patient and knowledgeable. He explained the pros and cons of advantage and Medicare supplement plans. He then explained the best supplemental plan to fit my needs as well as my finances. Switching plans was seamless. He saved me some money and I feel I have an agent that will have my interests at heart. I overwhelmingly recommend Chapter and Michael for insurance.
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Posted 2 years ago
Great customer service, friendly, answered all my questions. I highly recommend!
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Posted 2 years ago
Thomas (Ronald) was great. He really helped me understand what all my options were and helped me choose one without being pushy. He made me feel very comfortable and I truly felt he was concerned with what was best for me.
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Posted 2 years ago
I can't thank Chapter for being here for us who needs assistance in making choices on what health plan works better to our needs and comfort zone. Noreen W has done that. She sent me information to read up on, tools needed to understand Medicare and Medicaid. Not only she was patience and knowledgeable in the matter, she listened and reassured me that her and her Chapter associates will be here for us whenever needed. Long term life line. I highly recommend Chapter to all.
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Posted 2 years ago
Thomas was wonderful! I am careful regarding who I select as my health insurance agent. Unlike several agents I visited in the past, Thomas didn't interrupt when I asked questions, he listened well, and he answered my questions concisely instead of giving a 10-minute lecture. His advice was sound, and he signed me up with ease. He was a pleasure to do business with.
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Posted 2 years ago
I have nothing but great praise for Cathy. She took the time and had the patience explaining all the options of the different health insurances out there in the Medicare world. She was able to find a plan that all my doctors participated in and that definitely eased my mind. I look forward to working with Cathy in the future. She was a pleasure to talk to and work with as well.
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Posted 2 years ago
Thomas makes a complicated Medicare process doable! He is experienced and does research to give you choices, clarification and walks you through the process. I worked with several other company agents and found Chapter and Thomas to be the best by far!
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Posted 2 years ago
I would Highly Recommend Chapter Medicare advisory services to anyone looking for assistance with their Medicare questions. My advisor Mark M. was very knowlegable, professional and patient in helping me with my questions and concerns over many phone conversations and emails. Never did I feel any pressure to buy anything or uncomfortable in our dealings. With his help, I was able to purchase a Medicare Supplement policy that was affordable and that met my health insurance needs. Most impressive was the follow up service with this company that I received via email and texts. Very satisfied customer!
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Posted 2 years ago
Great customer service and timely response to my questions. Daniel made everything very clear and easy to understand.
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Posted 2 years ago
Chapter was able to help me choose the best coverage for my needs. Ari was the best. He listened to my needs and worked with me to get it all in place at the lowest premium for me.
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Posted 2 years ago
That phone call was one of the best phone calls of customer service I’ve ever received. Ana was “hands down” the best rep to help me and found numerous benefits I was eligible for and NOT using. Of course insurance companies aren’t gonna call you up and say ,”Please spend all of our money and make sure you use ALL of ur benefits “ ….yea right…..she was absolutely wonderful and scheduled me for my upcoming EMG after 2 spinal surgeries. Please give that woman a raise. We talked for 1 hour and 48 minutes..!..I actually screenshoted the phone call.
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Posted 2 years ago
Thomas was very helpful. He answered all of our questions and provided information to help us make an informed decision. We would highly recommend Chapter.
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Posted 2 years ago
Took time to explain things to us, very kind and informative.
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Posted 2 years ago
Thomas was very helpful and very patient with me. I had several questions and he answered them all to my satisfaction. I highly recommend him to anyone who needs help or who has questions.
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Posted 2 years ago
Unfortunately, my Medicare sign up was very difficult as I was mistakenly assigned the wrong start date. Fortunately, Ari and Thomas were there to provide guidance and moral support as I tried to get the problem fixed. I am not sure I would have succeeded without them. I wholeheartedly recommend them to others starting down the Medicare path.
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Posted 2 years ago
Good, quick assistance. Wish that more explanation was given at times.
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Posted 2 years ago
Lindsey helped me navigate setting up the new insurance with ease. He had a solution when the signature application did not work on my computer. He had previously answered my many questions when I first talked to him months ago. He checked in with me when it was time to go ahead. It was a good experience. I would be happy to recommend him to anyone.
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Posted 2 years ago
Chapter is rated 5.0 based on 3,117 reviews