Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,830 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID this company!! My son and his wife along with 3 small children was left at the airport with no transfer because they had fallen out with the spanish company who was going to do the transfer. They didn't think it was their responablitity to inform us, even though they did know about it in plenty of time. We had to get two taxi's to collect them with no car seats for the children. Therefore putting them in danger. Having been in response with the company they refunded the half they didn't do but refuse to compansate the taxi fees! Let alone this has taken over a month of emails to get this answer. So do yourself a favour and avoid at all cost this!”

Helpful Report

Posted 5 years ago

Dear Client, can you kindly inform us about the booking number? If the decision was not satisfying for you - we can review the case.

Posted 5 years ago

“Completely unreliable. A no show for my July transfer from Dover Port to London. When my Seabourn rep. Called their local contact they claimed “no record” of the booking. Had to hire a taxi. Multiple follow ups with Get Transfer were useless I produced copies of paid receipt & multiple emails verifying the non pick up. Ultimately they claimed could not credit to my charge card. Do not deal with these rip off people.”

Helpful Report

Posted 5 years ago

Dear Steve, can you kindly share your booking number so we could investigate the issue? If you could send us the details on feedback@gettransfer.com it would be greatly appreciated.

Posted 5 years ago

“Our driver never showed up for our transfer to the airport, didn't answer our calls, we never received any sort of explanation and we have been advised that it will take 30 days to get our money back!30 days for a refund! Fortunately we got uber and managed to catch our plane. Transfer request # 4388737”

Helpful Report

Posted 5 years ago

Dear Olga, We are sorry to know you had a negative experience while using our service. We always try to provide the best services, but sometimes can not possibly foresee the driver's actions. We will analyze this case and contact you by email.

Posted 5 years ago

“I had to give one star because there isn't a minus star. There was a problem with my reservation and I contacted them several times since they started to block me after I addressed the issue. First Rome, Switzerland, and then the United Kingdom (I had to call all of those customer service numbers since they ignored my calls). Be aware of this company since If something goes wrong, both them and the driver will accuse you for a wrongdoing (when the case is clearly not) and only communicate with email (sending incredibly rude and inappropriate sentences), shifting blame for the customer. They never once apologized and never refunded the money I lost for no such service. Also the driver (who has your contact information) will constantly send you threatening text messages, which is really frightening. Take my advice and do not even think about this service”

Helpful Report

Posted 5 years ago

Dear Michelle, can you kindly provide us with the booking number so we could investigate the case?

Posted 5 years ago

“my advice do not use this website lying and lost your time and your money. i used them twice and had real problem one of them lost my flight the second one wait more than an hour and sent me different driver which he have know idea where i am going . big lying even from the gettransfer. the driver changed times then he dont even come lost my flight and bought new ticket cost me over than 1000 pounds. i have all the provide”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Booked them last week to drive us from Gare du Nord to our hotel. When we got there, the car was not. Not at our gate, not at the taxi stand, not at the front door, and nowhere in between. We walked around the train station for 30 minutes in the heat with big suitcases, my wife stated getting ill from the exertion, and we had to give up and hired what turned out to be a gypsy can who overcharged us. When we got to our room and turned on internet (my phone does not work in France) there were messages from gettransfer that the original car in our description of what to look for couldn't make it and our replaced driver was in the Burger King parking lot. As if I should have know that. Company is saying it's my fault and refusing to refund the charge. My recommendation is to go with the real taxis: there's no point in trying to save 20€ if it ends up costing you twice that (or more)”

Helpful Report

Posted 5 years ago

We are sorry, but no payment return is allowed in case passenger does not show up at an agreed place of the Transfer at the pick-up time nor within 60 minutes at the airports, 30 minutes at the railway stations. We sincerely apologize for the inconvenience.

Posted 5 years ago

“Booked taxi to the airport, driver never showed up didn't reply any of my calls.. Thankfully uber saved the day!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for taking the time to share your concerns and accept our apologies for all the inconvenience. Please tell us your booking number for assistance in solving any issues you may have had.

Posted 5 years ago

“I had to give one star bevause there isn't half a start available. Our pickup time from our hotel to the airport was at 7.30am and until 7.55 the driver hadn't yet showed up. At 8.00am we had to take another minivan as to avoid missing our flight. The person we contacted on whatsapp blamed traffic for the delay which we found ridiculous. If the driver got stuck in traffic he should have informed the company that he wouldn't be able to make it in time and informed us. NEVER AGAIN. I hope we will be refunded.”

Helpful Report

Posted 5 years ago

Dear George, we apologize for this unpleasant situation. Some situations can not be foreseen like high traffic, however the driver should always warn beforehand. Please provide us with the booking number and we will do our best to rectify the situation.

Posted 5 years ago

“I booked a transfer within 14 hours of the required pick up time. This already negated the 48 hour ruling in terms of cancellation. When my allocated driver realised he could not make the pick up time that night. he cancelled the pick up, called GetTransfer to inform them of this and GetTransfer subsequently cancelled the pick up, took my money and have refused to refund the money. The driver who this case was initially assigned to did not receive any of this money, GetTransfer kept it all for themselves without providing a service. GetTransfer are now refusing to refund my money as the cancellation was made within the 48 hour timeframe however as I have continually informed them, the booking was made within 14 hours of the required pick up time negating their policy anyway and the driver who accepted the pick up was the one who had to cancel it as they realised they could not make the pick up time that night.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I booked online a vehicle, and booked for 10 hrs. I paid upfront (never again). The driver arrived at my hotel and sent me a whatsapp, just saying Hi I am your driver. I replied and was waiting in the hotel breakfast when I received messages saying I cannot wait any longer and I am leaving. My phone did not have internet connection and didnt receive teh messages. Get Transfer has a policy to wait 15 mins and then they cancel without reimbursement. The drivers abuse this policy, they never called me by phone, never told the bell man they had arrived, and just took off. Even though I had paid for 10 hrs of service, it didnt matter. I called the driver and he said it was cancelled and he would not returned even though I called literally 2 mins after he has left. Please never ever hire this fraudulent and abusive service. My reservation number was 3945491”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Our Quality Assurance team will reinvestigate the situation.

Posted 5 years ago

“Gettransfer.com= A HUGE RIP-OFf : same experience as many customers: request online for a transfer / payment online of 234 euros and bank confirmation as a proof / company and customer service denying the payment so no transfer allowed. So at the end, stolen money, time and energy to explain the situation, impossible to have your money back and had to pay another driver! Please DO NOT USE THIS APP or their service! It is a huge RIP-OFF! They are thieves and not professional at all!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Consumers be aware!!! My family was stranded at the HNL Airport for over 2.5 hours this Saturday, August 24, 2019 (our flight arrival was 11:49am). My pre-paid transport was scheduled for noon (12PM) pickup at the HNL Airport with a large SUV for 5 people but we'd ended up getting a mid-size SUV of Kia. Our family had to be cramped into this smaller SUV after being stranded for over 2.5 hours. Not a single apology from the company nor the driver. Worse yet, the site won't even allow me to log back into my account after this incident. At this point, I have no idea if my pre-paid transport to the airport for my family's return home flight is going to pick us up on time this Thursday. Consumers be aware!!! GetTransfer.com is owned by GETTRANSFER LTD.. GETTRANSFER LTD. is based out of a Hong Kong company. Don't use this site or any of their services. It will ruin your vacation or leisure. This company should be considered unreliable and fraudulent, as they won't let you cancel any prepayment charged within 48 hours prior to the date of service. If you happen to experience the horrible service and wish to cancel any further prepaid services, you are out of luck. You better hope for the best outcome because you've already been charged for all the prearranged services. The website won't even allow me to logon right now. Perhaps, the driver already had informed the company of what had happened with my episode....”

Helpful Report

Posted 5 years ago

Our manager is working on your case, we apologize for the inconveniences.

Posted 5 years ago

“Stay away terrible company terrible people. Ended up having to use an uber after paying them 185.00.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Very poor service! Booked the airport transfer days in advance and they cancelled 20min before! Very unreliable! AVOID!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“At the beginning of August, we ordered and paid 240€ on the net for booking a taxi from Punat Marina, Croatia to Venice Marco Polo airport. 1/2 hour before the expected time the taxi has been cancelled by the driver himself because of the traffic jam. After a few phone calls to the local agency, they admitted that they didn’t have any solution for us and suggested to find a local taxi and peomised we would get a refund of the taxi fare if we would be able to send the receipt.We left with a delay of 1 hour 1/2 and we were very lucky to get on time for the flight. Till today we didn’t get any refund for the 300€ we paid in addition to 240€ we had already paid on the net. For me Gettransfer is to pay for a service you will never get...never and never again! ))-: Transfert request number: 3646632”

Helpful Report

Posted 5 years ago

Our manager is working on your case at the moment, we apologize for the long consideration of the issue.

Posted 5 years ago

“I used the company service to book a transfer from the Charles De Gaulle airport to central Paris. I was suppose to arrive at 15:30. I contacted the company to let them know that my flight delayed and will arrive at 17:05, that was at 14:44. I received an email saying that I need to pay €80 euros to the driver so that he can wait. The total cost for the booking was $101 so I explained that this is a lot and I can pay €40. I arrived to the airport to find that the driver had left.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Fuyez cette plateforme ! J'ai payé 50 euros un transfert Bratislava-Vienne. Le chauffeur n'arrivant pas, j'ai téléphoné à la plateforme qui m'a invité à prendre un autre taxi dont la facture me serait remboursée. Le taxi sur place m'a coûté 134 euros. GetTransfer m'a remboursé les 50 euros mais pas la différence qui reste à ma charge alors que c'est eux qui m'ont mis en contact avec ce transporteur. Malgré mes nombreux mails, aucun remboursement, cette société se cachant derrière des conditions d'utilisations pour se désengager de toute responsabilité face aux problèmes. C'est inadmissible. REQUEST 3139270”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Our Quality Assurance team will reinvestigate the situation.

Posted 5 years ago

“I waited over 10 hours and not one request. I chased up customer services three times but received the same excuse that a carrier will be touch. It's a poor service and I'm not using them again.”

Helpful Report

Posted 5 years ago

The delay with receiving the offers is due to our prices being published by the carriers themselves according to their avaliability and pricing policies, when is the application such as Uber you receive the standart rate decided by the application. Our system allows certain competitivity between the carriers for your request.

Posted 5 years ago

“BOOKING NO: 3591372 We are Travel Agency which has n partnersihip agrrement with Gettransfer.We made transfer from GETTRANSFER From Nıce Airport To Saint Tropez Hotel Chateau Messadiere For Mercedes E Class 2017 (Number Plate DA-943-BQ)We paid 161.50.-€ in davance.But Unfortunatelly when Our Client arrived to Nice airport She saw that instead of Mercedes E Class Car driver( Name is Raheed) meet her with old Nissan car which is not same standard as Mercedes E Class.And the rude driver told our Clients if they bare not happy with this car, they could take a standard airport taxi to Saint Moritz.However, in this case,as NO Show he would get his Money from Getransfer .İf i knew that i could arrange same standard (Nissan or Similar) with a maximum cost of 110.-€ .Than i explianed this situation to Gettransfer and asked them to make the refund for a difference of Mercedes E Class and Nissan car.Bu they made refund only for 8.-€ which is not realistic. I would advise you not to work with getransfer, as other unfortunate problems like this have happened before.Gettransfer is a company that works with direct drivers with 15% commission basis and it is never reliable and protects customer rights. STAY AWAY FROM GETTRANSFER...…….”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. We consider cases as soon as possible and try to make the most correct decisions.

Posted 5 years ago

“These guys are soooo wrong on every level. Booking number ‭3894 296‬ Do not deal with them. I have used them quite a few times and was ok but this time I booked for a pickup from the Munich airport to the city I enquirer a day before flying to Munich and booked while I was on the way to fly to Munich and made the booking immediately realizing either I or the site had changed the date to 2 and a half days later. I rang the office with no reply, I sent a chat with no reply, I rang a different office and was told to email. I needed the pickup that day and could not cancel or change. I caught a taxi I then tried to get a refund I was told no! I had missed the 48 hour cut off. I sent them a copy of the first of 10 emails and it was well within the 48 hours and they will not answer me. Dodgy as !!!! I ended up sorting with the very kind third party driver no thanks to get transfer. Steer clear”

Helpful Report

Posted 6 years ago

Dear Wayne, We will make sure to investigate this situation and issue a correct decision on this case.

Posted 6 years ago

Gettransfer is rated 4.3 based on 3,830 reviews