Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.23

4.2 Rating 3,429 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a SCAM for those you will work with them, took more that 50% of a transfer witch was nothing of what i agreed too. Also makes dumping in the price of transfers for you to lower the prices with no profit at all, you take all the expenses and they keep all the money with no effort.”

Helpful Report

Posted 5 years ago

Dear Client, we are thankful for reporting the problem. It is really helpful. Please, contact us (info@gettransfer.com) if you have any additional information. Thank you!

Posted 5 years ago

Helpful Report

Posted 5 years ago

Dear Ricardo, please clarify what exactly are you talking about. We never apply penalties to carriers with no fault. Please provide us with the transfer reference number so we could look into the case.

Posted 5 years ago

“After an extremely stressful day yesterday, both transfers I had booked did not show up. I had booked two separate transfers on your website and had even called your company to get reassurance and booking confirmation that everything had been booked. I then received a message from my account saying that the driver was waiting for us at Paris racecourse, but then I received a call from you saying the car hadn’t been dispatched and that it wasn’t showing up. I then called the driver on the mobile phone number provided at the time of the booking and the driver didn’t know anything about it. Even after multiple phone calls yesterday, the overall customer service is disgusting and I can say all of the awful reviews about your company online are true. We was left stranded in Paris with no transportation back to Gare Du Nord or Charles De Gaulle. Absolutely disgusting service.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience. Could you please clarify your booking number so we could look into the case?

Posted 5 years ago

“Avoid, no customer service support whatsoever even with prompt contact, to resolve an incorrectness identified immediately after booking, TAXI driver acknowledged the problem, but refused to also assist, instead determined to take the money and run. Such as shame for a company that should be focused on customer service. Waited several weeks before writing this review to allow the company to resolve the issue, after several email exchanges and the opportunity to put this right, Get Transfer unfortunately still choose to refuse. In summary, If you consider booking, be aware of no support soonest they take your money!”

Helpful Report

Posted 5 years ago

Dear Client, We must follow our agreements with the client and with the carrier, our Quality Assurance Department analyses all the cases so attentive, if this case was closed in the carrier favour, it means that he did provide us photo evidence. Kind regards.

Posted 5 years ago

“Appalling service. Booked from U.K for a pick up from JFK to Manhattan yesterday 10/02. Politely, I thought of what time my flight would get in and booked taxi for an hour later, giving me time to clear customs. I asked that a placard with my name on was held up and I paid a colossal $105 in advance as I needed a really quick, competent and organised service. No one was there on my arrival, I made 4 calls and had to walk a distance outside of the terminal to wait for 40 minutes until she finally arrived. I requested she spoke English, which she barely did. The only saving grace was that she had water bottles in the taxi, considering it was 32 degrees Centigrade, for which I paid her $20 for. So disorganised and I eventually arrived at the hotel 3 hours after I had landed! Would NEVER use this shambles of a company again.”

Helpful Report

Posted 5 years ago

Dear Anna, could you possibly let us know your request number, so we could investigate the situation and ensure that this never happens again?

Posted 5 years ago

“Worst car service I have ever had. I have taken them three times, each time the driver was not where they were supposed to be at the time specified to pick me up. Two times the driver dropped us off at the wrong location causing us to be late for meetings and two times I was told I had to pay extra in cash due to an address change that was a building next door. When I asked Get Transfer for receipts for the additional €20 for one transfer to drop me next door to original address, they told me they couldn't provide one and to ask the driver. Driver told me Get Transfer will provide an email with receipt - lots of back and forth and no joy. One driver was unhinged and drove like a maniac. You get the picture - use an Uber or a taxi service - much better!!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“DO NOT USE THIS COMPANY WE WERE LEFT STRANDED IN ITALY AS THE DRIVER NEVER TURNED UP AND AN HR LATER WE GOT A TEXT TO SAY HE HAD BEEN IN AN ACCIDENT TRUE OR NOT WHO KNOWS!! SO WE MISSED OUR FLIGHTS AND IT COST US £1K TO GET BACK THE NEXT DAY WITH FLIGHTS, HOTEL, FOOD AND TRANSPORT - COMPANNY HAVE DONE NOTHING DO NOT USE THEM”

Helpful Report

Posted 5 years ago

Dear Customer, Please provide us with your request number in assistance with any issues that you may have had.

Posted 5 years ago

“It went really wrong as no one showed up at the airport when we arrived and we had to wait an hour for someone to finally come to pick us up . The driver Gokhan never came. This is scandalous !!! I paid for a private service to have a secure and efficient service and this was worse than everything.. On top of that we had a reservation already paid for a cruise on the Bosphore and we lost it cause of this nightmare . We had to deal with several people on the phone make/ received calls , roaming as I didn’t have a Turkish number . At 8.05pm a driver said that he was on his way and will reach us in 15 min !! We had to wait till finally someone pick us up at 20.30 . the only explaination we had was the traffic , as if those drivers were going to the airport at that hour for the first time !!! can't beleive that at all , they just forgot about us and didn't want to admit it. This ruined totally the beautiful day we had today !!! This is totally unacceptable and I asked GETTRANSFERT to refund me the trip back to Istanbul as the service was not provided at all as it was requested but they never did !!! They just gave me a 10 % discount on the next booking as if i would deal with them again !!! They also told me to see directly with the "carrier" for the refund which was rude and didn't even bothered.. A real shame on them for this behaviour AVOID GETTRANFERT as much as u can as they don't have real costumer service and put the blame on someone else when a problem aoccured!!!”

Helpful Report

Posted 5 years ago

Dear Customer, Please provide us with your request number in assistance with any issues that you may have had.

Posted 5 years ago

“The driver did not turn up. I was refused a refund. I would recommend Blacklane or Rome Airporter. Both have been reliable.”

Helpful Report

Posted 5 years ago

Dear Customer, Please provide us with your request number in assistance with any issues that you may have had.

Posted 5 years ago

“Horrendous Service Please do not use GetTransfer. From start to finish their service was terrible and they left us in a dangerous situation. I ordered a transfer to and from the airport because they provided car seats and we didn’t want to travel with cars seats. The transfer arrived at my residence without car seats, I needed 2 front facing car seats for 2.5 year old twins. They offered no resolution a part form we can take you, and you can just hold your kids on your lap. This put me in a precarious situation because I had to make our flight which was an international flight over the atlantic, so a lot of money/time would have been lost. Upon returning from our vacation I was expected to be picked up at the airport as I had reserved a transfer back home. However no one was there, I was never given any instructions of where to meet etc. So I called GetTransfer and I experienced the most rude customer service I have ever experienced in my life. They hold me to wait we will see what happens. After waiting for 45mins and speak to 3 people on the phone. The third person I reached told me that there was no transfer available, and that I would not be getting a transfer and that I should take a taxi. She told me that I would be refunded for the transfer cost that I paid and for the cost of the taxi ride I just have to keep the receipt and send it in to GetTransfer. So now here I am at the airport 30 min cars ride away from home without car seats, I explained this to the person on the other side of the phone and she offered no help. By this point I had wasted a hour talking on the phone. So I had to take a taxi without car seats. To shorten the story here I went thru many rounds of emailing the customer service team at GetTransfer and they are refusing to refund me the cost of the Taxi ride, that they had previously told me they would. They are blaming it on the carrier (the company operating the transfer vehicle) and I told them it has nothing to do with the carrier because I spoke with you, “GetTransfer” and you told me I would be reimbursed for the Taxi fare. They are refusing to reimburse me. So the warning here is don’t use this company for transfers. It could end up costing you a lot of money/missed opportunity, and it not worth the frustration of gong thru their customer service team who have no consideration for the customer.”

Helpful Report

Posted 5 years ago

Dear Shanan, we are now checking the situation, our team will be in touch soon.

Posted 5 years ago

“Disgustingly poor service In August I had a transfer booked from a hotel In Czech republic to Prague airport. Me and my disabled partner waited early for our driver only to find that he had picked up someone else OVER HALF AN HOUR BEFORE. We where told we would have to pay for a taxi across the country (£175) had our transfer picked us up we would have been at the airport hours before the flight but as there where no taxis in the area due to there being high usage because of public transport strikes we where left stranded. Once we arrived at the airport (after our booked flight) I had to book another flight costing a further £315. To ad insult to injury, my DISABLED partner and I where stuck in the airport for 12 hours. GetTransfer where unsympathetic in the matter, only refunding the transfer cost (Which in its self was like getting blood from a stone) despite originally being told by the driver over Whatsapp that we would be compensated for transport.”

Helpful Report

Posted 5 years ago

Dear Ryan, can you kindly inform us about your booking number, so we could investigate this unbearable situation?

Posted 5 years ago

“We landed in Munich after our flight was delayed we informed the driver before we even left Barcelona he said there was no problem at all after we landed he told that we needed to get €50 to give to him coz he had to wait he said it was better for us not to do through the company we contacted the company and they told us no extra fee was ever owed thank god we told that we weren’t paying”

Helpful Report

Posted 5 years ago

Dear Client, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation. Kind regards.

Posted 5 years ago

“Transfer request # 4612609. The taxi never arrived. I waited till 7 40 AM. Then had to take another taxi to the airport. Tried to call Mr. Mohammed Benabou the driver many times. There was no response and neither did He contact me. Please refund the amount paid to my credit card.”

Helpful Report

Posted 5 years ago

Dear Client, Thank you for your feedback, our Quality Assurance Manager will contact you as soon as possible. Kind regards. Have a nice day.

Posted 5 years ago

“Left us stranded with 3 small children knowing that they had no intention of honouring the booking as they had fallen out with the couriers. Couldn't be bothered to get a replacement or inform us prior. Had to get 2 taxis and children with no car seats, and when tried to claim the cost of the taxis back after nearly 2 months they said no to the claim. They are not interested”

Helpful Report

Posted 5 years ago

Dear client, We are sorry to know you had a negative experience while using our service. Could you please clarify your trip request number so we could analyze your case and come back to you.

Posted 5 years ago

“We booked yesterday verbally supported by Gettransfer UK a taxi for a short trip from port to airport Corfue. We got the confirmation and this morning we had a situation which gave us a cancellation of the taxi. We sent a mail to the Corfue taxi company / we phoned him = was no issue. He even sent us a mail with the cancellation. We also called GetTransfer UK to inform them. What is the surprise: after calling UK I got a mail = sorry No Refund because you need to cancel before 48 hours??? Questions: where can I see this in the booking from yesterday? Why did the taxi company Corfue didnot say this to us this morning ( mail response)? Why is the lady of GetTransfer not honest to us during our call in saying: you will pay despite of the cancellation?? Why only afterwards by a short mail. Totally not customer friendly. Only focus on money!!! Pity.”

Helpful Report

Posted 5 years ago

Dear client, We are very sorry to know that you had a negative experience while using our service. Could you please provide us with your trip request number, so we could analyze your case and contact you by email.

Posted 5 years ago

“AVOID this company!! My son and his wife along with 3 small children was left at the airport with no transfer because they had fallen out with the spanish company who was going to do the transfer. They didn't think it was their responablitity to inform us, even though they did know about it in plenty of time. We had to get two taxi's to collect them with no car seats for the children. Therefore putting them in danger. Having been in response with the company they refunded the half they didn't do but refuse to compansate the taxi fees! Let alone this has taken over a month of emails to get this answer. So do yourself a favour and avoid at all cost this!”

Helpful Report

Posted 5 years ago

Dear Client, can you kindly inform us about the booking number? If the decision was not satisfying for you - we can review the case.

Posted 5 years ago

“Completely unreliable. A no show for my July transfer from Dover Port to London. When my Seabourn rep. Called their local contact they claimed “no record” of the booking. Had to hire a taxi. Multiple follow ups with Get Transfer were useless I produced copies of paid receipt & multiple emails verifying the non pick up. Ultimately they claimed could not credit to my charge card. Do not deal with these rip off people.”

Helpful Report

Posted 5 years ago

Dear Steve, can you kindly share your booking number so we could investigate the issue? If you could send us the details on feedback@gettransfer.com it would be greatly appreciated.

Posted 5 years ago

“Our driver never showed up for our transfer to the airport, didn't answer our calls, we never received any sort of explanation and we have been advised that it will take 30 days to get our money back!30 days for a refund! Fortunately we got uber and managed to catch our plane. Transfer request # 4388737”

Helpful Report

Posted 5 years ago

Dear Olga, We are sorry to know you had a negative experience while using our service. We always try to provide the best services, but sometimes can not possibly foresee the driver's actions. We will analyze this case and contact you by email.

Posted 5 years ago

“I had to give one star because there isn't a minus star. There was a problem with my reservation and I contacted them several times since they started to block me after I addressed the issue. First Rome, Switzerland, and then the United Kingdom (I had to call all of those customer service numbers since they ignored my calls). Be aware of this company since If something goes wrong, both them and the driver will accuse you for a wrongdoing (when the case is clearly not) and only communicate with email (sending incredibly rude and inappropriate sentences), shifting blame for the customer. They never once apologized and never refunded the money I lost for no such service. Also the driver (who has your contact information) will constantly send you threatening text messages, which is really frightening. Take my advice and do not even think about this service”

Helpful Report

Posted 5 years ago

Dear Michelle, can you kindly provide us with the booking number so we could investigate the case?

Posted 5 years ago

“my advice do not use this website lying and lost your time and your money. i used them twice and had real problem one of them lost my flight the second one wait more than an hour and sent me different driver which he have know idea where i am going . big lying even from the gettransfer. the driver changed times then he dont even come lost my flight and bought new ticket cost me over than 1000 pounds. i have all the provide”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

Gettransfer is rated 4.2 based on 3,429 reviews