Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

“I spoke to the driver 12 hours before scheduled ride to notify him that I needed him to come earlier. He told me that he was unavailable and that he would cancel my ride and arrange for a refund. I rescheduled my ride with another driver who was courteous and got us to our destination on time. I followed up on the refund for the first booking and after days and days of emails back and forth the driver apparently turned up to collect us even though he knew we weren't going to be there, provided proof that he was at the pick up location to Get Transfer and now Get Transfer are refusing to refund my money. The driver is a scammer and I will never use this company again.”

Helpful Report

Posted 6 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“The transfer from Bangkok airport to the hotel in central Bangkok was ok. It was a bit hard to find the pickup spot due to the driver's poor English, but it worked out. However, why the f*** do I get a call 04:20 in the morning getting asked to review the service? This happened 3 weeks after I got home. I don't want to get a call from you and especially not 04:20 in the morning when me and my family are asleep.”

Helpful Report

Posted 6 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. This is auto redial, it won’t bother you anymore.

Posted 6 years ago

“The driver was a no-show called the company they tried calling no answer from the driver did not get a refund the company's only interested in the money sided with the driver”

Helpful Report

Posted 6 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 6 years ago

“Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management They are totally unreliable and no responsibility Not recommended at all”

Helpful Report

Posted 6 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management They are totally unreliable and no sence of responsibility and accountability Not recommended at all”

Helpful Report

Posted 6 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Avoid at all cost ...left stranded at LAX ... prepaid but driver went off doing private uber ... waited over an hour and then had to find another cab... $100 out of pocket ... and this company doesn’t want to know .... a very bad company indeed .... avoid”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 6 years ago

“Bad experience.No refund for the return journey that we didn’t use .App useless / Inflexible service”

Helpful Report

Posted 6 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 6 years ago

“SCAM! DO NOT USE!! We booked GetTransfer for an airport transfer up the mountain to Les Menuires and thoroughly regretted it! Our first party arrived at the airport, and the driver was nowhere to be found and could not be contacted. We rang the office and were continually fobbed off – reaching a different person each time we called and were told they would have to investigate and get back to us, which they never did. We finally got through to the driver (on a Latvian number which was horrendously expensive to call with the multiple attempts) who said he was ‘delayed’ but had not bothered to tell nor us nor the office, and kept telling us ‘just 10 minutes more’. However about 1.5-2 hours later we finally found him and we were on our way. I generally don’t write reviews, and would not have written this if it had ended there. However we had already made another booking through GetTransfer for another member of our party getting a later flight, arriving around 6 hours later. Our driver informed us that he was due to collect this person later but due to the delay would not make it, and asked us to talk to the office to tell them. We therefore had to contact the GetTransfer office ourselves to explain and confirm who would be collecting this person (our colleague was flying at the time and unable to do so themselves), but the driver then did not answer his phone when the office called multiple times to confirm, I assume as he didn’t want to have the conversation about why he wouldn’t go - meaning they wouldn’t make any other arrangements. So we had to physically give the driver our phone so GetTransfer would make other arrangements. GetTransfer would then not confirm any further details until about an hour later when they said they didn’t know what to do, and would not be able to take our colleague! This person was arriving at 11:00pm and had no other way to get up the mountain and had no accommodation down the mountain booked. Finally after multiple phone calls, GetTransfer said they would find another driver to take him but it would be more expensive and insisted on a PayPal payment (in addition to what we had already paid) – not allowing cash, credit card or any other kind of payment – and not letting the driver to go to the airport until we had paid in full and sent them confirmation. We had trouble getting such a payment across (and obviously also shouldn’t have had to have pay), but GetTransfer insisted on using a PayPal link – and not allowing an email address or phone number as localising information which I understand is a common scam. It had got to 11:00pm by this time and so we still had no way of getting our member up the mountain, though GetTransfer still had sent a driver to collect him or even assure he would be collected. They are dishonest, disorganised and have a flagrant disregard for any kind of passenger welfare or any kind of commitment they’ve made – and will use a situation to extort more money if it suits them. Without a doubt the worst taxi or airport experience I have ever had -and I can’t discourage you enough from using them.”

Helpful Report

Posted 6 years ago

Dear Client, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com Our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Non Raccomando! Driver non autorizzato, senza licenze.”

Helpful Report

Posted 6 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 6 years ago

“Surprised with other passengers in the van At Kayseri airport in Turkey our driver showed up with a bunch of other passengers in the same vehicle basically taking multiple bookings for the same vehicle. We reserved the van on the app as a separate booking and was surprised to see all other groups with us. I officially complained against this driver and requested a refund which I never received till date. I did not use the transfer and refused to board the vehicle with 5 other passengers and ended up taking a taxi from the airport. Don’t use this company very unreliable. Case (Need help #5925292)”

Helpful Report

Posted 6 years ago

Dear Customer, The carrier reserves the car for a specific time. For our customers, free driver waiting time at the airport lasting 1 hour is included. If the flight is delayed for more than an hour, our carriers cannot be held responsible for this and we are obliged to compensate them for their costs.

Posted 6 years ago

“I have booked many services with them, but after the last service, I will never use this service again. If you ever book a transfer, make sure to book a service where the provider really understand their business and take care of the customers. If there is an issue, GetTransfer do not know what happened and they just trust the taxi driver. This will damage you and you will never get your money back. I booked the service 2 weeks in advance for a relative asking for a driver who could bring a tag name as my relative hadn't access to mobile network in that country. The service was accepted. But the taxi driver didn't appear. My relative -who didn't speak the language- after 1.5h waiting was desperated and took another taxi.That taxi cost her 130€ as the taxi driver tricked her. Now, GetTransfer states that the service was done -with no real proof of the taxi driver- and they do not refund the cost that I paid in advance. The total cost of the taxi was 160€ plus a lost of face with my relative.”

Helpful Report

Posted 6 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“yes my wife and i yoused this company in seville they did not turn up it cost us 25 euro's for another taxi.i have emailed them 3 times once we got home no joy, avoid them like the plague.for there use our booking number was 3247384 carriers name ivan castro doblado ment to drive ahyundi reg number 6843 jwx our date of travel was the 21/10/ 2019 still waiting for our 25 euros”

Helpful Report

Posted 6 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We will review the case and get back to you via email.

Posted 6 years ago

“Terrible Avoid avoid avoid The worst company ever Use someone else”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 6 years ago

“I had a terrible experience. The service was not provided and the company refused to refund what they charged. I was told that it is due to a change I asked in pickup time. This is false. I even sent emails which stated the agreed time. Taxis are cheaper, quicker and more honest. Really no need to bother about these "so called" providers.”

Helpful Report

Posted 6 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 6 years ago

“Pre paid 500 dollars for a transfer rang driver he said you need to get taxi as I have problem So had to get a taxi 250 euro to hotel and 280 back cash and taxi drivers said it happens all the time with that app Avoid”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 6 years ago

“Unfortunately we had a very negative experience. We prepaid for two transfers, in advance as we had a busy schedule Dec 2019. The Get transfers driver failed to arrive, costing us a significant amount of money. We were required to arrange alternative transport at the last minute as get transfers Paris, failed to send a driver after we had already paid for the service. This cost us extra money we weren't expecting to have to pay. Upon hailing a regular taxi, we discovered that not only had they failed to arrive for a service that was already paid for, but they had also over charged us, as the regular taxi cost was 3 times less than that charged by get transfers. We have requested a refund, as we paid for a service they didn't deliver, and have still been unable to receive a refund. Our advice would be to hail a regular taxi, it will be much cheaper and less stressful on the day, particularly if you have to be at a destination in a timely manner with pre booked tours / commitments. Regards, very dissatisfied customer Dec 2019 - January 2020”

Helpful Report

Posted 6 years ago

Dear Customer, We are really sorry for the inconvenience caused to you, please provide us with your booking number or write us an email at feedback@gettransfer.com.

Posted 6 years ago

“that page has no drivers ... everyone can be drivers in gettransfer ... it's not safe because you don't know the driver is a normal person or not .. I don't advise to risk”

Helpful Report

Posted 6 years ago

Dear Customer, We are really sorry for the inconvenience caused to you, please provide us with your booking number or write us an email at feedback@gettransfer.com.

Posted 6 years ago

“Fraud company not refundable in any case!!!!! Run away!!! Não usar!!!”

Helpful Report

Posted 6 years ago

Dear Customer, We are really sorry for the inconvenience caused to you, please provide us with your booking number or write us an email at feedback@gettransfer.com.

Posted 6 years ago

“They left me and my family stranded at the airport at midnight. And didn’t even answer the phone.”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 6 years ago

“Prestation lamentable et non respectée Avis sur Gettransfer Nous avons été extrêmement déçus du comportement du transporteur qui représente cette entreprise, de son langage grossier et injurieux, des incidents de panne et de non conformité du véhicule prévu => Mercedes Class C prévue et remplacée par un très très vieux Mercedes VITO dont tous les voyants se sont allumés au fil du trajet, puis de la panne de ce dernier à quelques kilomètres de lieu d'arrivée, du trajet retour qui n'a jamais été honoré. Et aujourd'hui nous avons l'impression qu'ils cherchent désespérément toutes les failles et/ou excuses possibles pour se désengager de la situation et ne pas rembourser le trajet payé (280€) et non honoré. Fuyez ce pseudo prestataire ... c'est une escroquerie”

Helpful Report

Posted 6 years ago

Dear Customer, We apologize for the inconvenience caused and for the delay with reviewing your complaint. We are doing our best to review each case as fast as possible. Our manager will contact you back via email.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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