Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.26

4.3 Rating 3,879 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgustingly poor service In August I had a transfer booked from a hotel In Czech republic to Prague airport. Me and my disabled partner waited early for our driver only to find that he had picked up someone else OVER HALF AN HOUR BEFORE. We where told we would have to pay for a taxi across the country (£175) had our transfer picked us up we would have been at the airport hours before the flight but as there where no taxis in the area due to there being high usage because of public transport strikes we where left stranded. Once we arrived at the airport (after our booked flight) I had to book another flight costing a further £315. To ad insult to injury, my DISABLED partner and I where stuck in the airport for 12 hours. GetTransfer where unsympathetic in the matter, only refunding the transfer cost (Which in its self was like getting blood from a stone) despite originally being told by the driver over Whatsapp that we would be compensated for transport.”

Helpful Report

Posted 6 years ago

Dear Ryan, can you kindly inform us about your booking number, so we could investigate this unbearable situation?

Posted 6 years ago

“We landed in Munich after our flight was delayed we informed the driver before we even left Barcelona he said there was no problem at all after we landed he told that we needed to get €50 to give to him coz he had to wait he said it was better for us not to do through the company we contacted the company and they told us no extra fee was ever owed thank god we told that we weren’t paying”

Helpful Report

Posted 6 years ago

Dear Client, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation. Kind regards.

Posted 6 years ago

“Transfer request # 4612609. The taxi never arrived. I waited till 7 40 AM. Then had to take another taxi to the airport. Tried to call Mr. Mohammed Benabou the driver many times. There was no response and neither did He contact me. Please refund the amount paid to my credit card.”

Helpful Report

Posted 6 years ago

Dear Client, Thank you for your feedback, our Quality Assurance Manager will contact you as soon as possible. Kind regards. Have a nice day.

Posted 6 years ago

“Left us stranded with 3 small children knowing that they had no intention of honouring the booking as they had fallen out with the couriers. Couldn't be bothered to get a replacement or inform us prior. Had to get 2 taxis and children with no car seats, and when tried to claim the cost of the taxis back after nearly 2 months they said no to the claim. They are not interested”

Helpful Report

Posted 6 years ago

Dear client, We are sorry to know you had a negative experience while using our service. Could you please clarify your trip request number so we could analyze your case and come back to you.

Posted 6 years ago

“We booked yesterday verbally supported by Gettransfer UK a taxi for a short trip from port to airport Corfue. We got the confirmation and this morning we had a situation which gave us a cancellation of the taxi. We sent a mail to the Corfue taxi company / we phoned him = was no issue. He even sent us a mail with the cancellation. We also called GetTransfer UK to inform them. What is the surprise: after calling UK I got a mail = sorry No Refund because you need to cancel before 48 hours??? Questions: where can I see this in the booking from yesterday? Why did the taxi company Corfue didnot say this to us this morning ( mail response)? Why is the lady of GetTransfer not honest to us during our call in saying: you will pay despite of the cancellation?? Why only afterwards by a short mail. Totally not customer friendly. Only focus on money!!! Pity.”

Helpful Report

Posted 6 years ago

Dear client, We are very sorry to know that you had a negative experience while using our service. Could you please provide us with your trip request number, so we could analyze your case and contact you by email.

Posted 6 years ago

“AVOID this company!! My son and his wife along with 3 small children was left at the airport with no transfer because they had fallen out with the spanish company who was going to do the transfer. They didn't think it was their responablitity to inform us, even though they did know about it in plenty of time. We had to get two taxi's to collect them with no car seats for the children. Therefore putting them in danger. Having been in response with the company they refunded the half they didn't do but refuse to compansate the taxi fees! Let alone this has taken over a month of emails to get this answer. So do yourself a favour and avoid at all cost this!”

Helpful Report

Posted 6 years ago

Dear Client, can you kindly inform us about the booking number? If the decision was not satisfying for you - we can review the case.

Posted 6 years ago

“Completely unreliable. A no show for my July transfer from Dover Port to London. When my Seabourn rep. Called their local contact they claimed “no record” of the booking. Had to hire a taxi. Multiple follow ups with Get Transfer were useless I produced copies of paid receipt & multiple emails verifying the non pick up. Ultimately they claimed could not credit to my charge card. Do not deal with these rip off people.”

Helpful Report

Posted 6 years ago

Dear Steve, can you kindly share your booking number so we could investigate the issue? If you could send us the details on feedback@gettransfer.com it would be greatly appreciated.

Posted 6 years ago

“Our driver never showed up for our transfer to the airport, didn't answer our calls, we never received any sort of explanation and we have been advised that it will take 30 days to get our money back!30 days for a refund! Fortunately we got uber and managed to catch our plane. Transfer request # 4388737”

Helpful Report

Posted 6 years ago

Dear Olga, We are sorry to know you had a negative experience while using our service. We always try to provide the best services, but sometimes can not possibly foresee the driver's actions. We will analyze this case and contact you by email.

Posted 6 years ago

“I had to give one star because there isn't a minus star. There was a problem with my reservation and I contacted them several times since they started to block me after I addressed the issue. First Rome, Switzerland, and then the United Kingdom (I had to call all of those customer service numbers since they ignored my calls). Be aware of this company since If something goes wrong, both them and the driver will accuse you for a wrongdoing (when the case is clearly not) and only communicate with email (sending incredibly rude and inappropriate sentences), shifting blame for the customer. They never once apologized and never refunded the money I lost for no such service. Also the driver (who has your contact information) will constantly send you threatening text messages, which is really frightening. Take my advice and do not even think about this service”

Helpful Report

Posted 6 years ago

Dear Michelle, can you kindly provide us with the booking number so we could investigate the case?

Posted 6 years ago

“my advice do not use this website lying and lost your time and your money. i used them twice and had real problem one of them lost my flight the second one wait more than an hour and sent me different driver which he have know idea where i am going . big lying even from the gettransfer. the driver changed times then he dont even come lost my flight and bought new ticket cost me over than 1000 pounds. i have all the provide”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Booked them last week to drive us from Gare du Nord to our hotel. When we got there, the car was not. Not at our gate, not at the taxi stand, not at the front door, and nowhere in between. We walked around the train station for 30 minutes in the heat with big suitcases, my wife stated getting ill from the exertion, and we had to give up and hired what turned out to be a gypsy can who overcharged us. When we got to our room and turned on internet (my phone does not work in France) there were messages from gettransfer that the original car in our description of what to look for couldn't make it and our replaced driver was in the Burger King parking lot. As if I should have know that. Company is saying it's my fault and refusing to refund the charge. My recommendation is to go with the real taxis: there's no point in trying to save 20€ if it ends up costing you twice that (or more)”

Helpful Report

Posted 6 years ago

We are sorry, but no payment return is allowed in case passenger does not show up at an agreed place of the Transfer at the pick-up time nor within 60 minutes at the airports, 30 minutes at the railway stations. We sincerely apologize for the inconvenience.

Posted 6 years ago

“Booked taxi to the airport, driver never showed up didn't reply any of my calls.. Thankfully uber saved the day!”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for taking the time to share your concerns and accept our apologies for all the inconvenience. Please tell us your booking number for assistance in solving any issues you may have had.

Posted 6 years ago

“I had to give one star bevause there isn't half a start available. Our pickup time from our hotel to the airport was at 7.30am and until 7.55 the driver hadn't yet showed up. At 8.00am we had to take another minivan as to avoid missing our flight. The person we contacted on whatsapp blamed traffic for the delay which we found ridiculous. If the driver got stuck in traffic he should have informed the company that he wouldn't be able to make it in time and informed us. NEVER AGAIN. I hope we will be refunded.”

Helpful Report

Posted 6 years ago

Dear George, we apologize for this unpleasant situation. Some situations can not be foreseen like high traffic, however the driver should always warn beforehand. Please provide us with the booking number and we will do our best to rectify the situation.

Posted 6 years ago

“I booked a transfer within 14 hours of the required pick up time. This already negated the 48 hour ruling in terms of cancellation. When my allocated driver realised he could not make the pick up time that night. he cancelled the pick up, called GetTransfer to inform them of this and GetTransfer subsequently cancelled the pick up, took my money and have refused to refund the money. The driver who this case was initially assigned to did not receive any of this money, GetTransfer kept it all for themselves without providing a service. GetTransfer are now refusing to refund my money as the cancellation was made within the 48 hour timeframe however as I have continually informed them, the booking was made within 14 hours of the required pick up time negating their policy anyway and the driver who accepted the pick up was the one who had to cancel it as they realised they could not make the pick up time that night.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“I booked online a vehicle, and booked for 10 hrs. I paid upfront (never again). The driver arrived at my hotel and sent me a whatsapp, just saying Hi I am your driver. I replied and was waiting in the hotel breakfast when I received messages saying I cannot wait any longer and I am leaving. My phone did not have internet connection and didnt receive teh messages. Get Transfer has a policy to wait 15 mins and then they cancel without reimbursement. The drivers abuse this policy, they never called me by phone, never told the bell man they had arrived, and just took off. Even though I had paid for 10 hrs of service, it didnt matter. I called the driver and he said it was cancelled and he would not returned even though I called literally 2 mins after he has left. Please never ever hire this fraudulent and abusive service. My reservation number was 3945491”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Our Quality Assurance team will reinvestigate the situation.

Posted 6 years ago

“Gettransfer.com= A HUGE RIP-OFf : same experience as many customers: request online for a transfer / payment online of 234 euros and bank confirmation as a proof / company and customer service denying the payment so no transfer allowed. So at the end, stolen money, time and energy to explain the situation, impossible to have your money back and had to pay another driver! Please DO NOT USE THIS APP or their service! It is a huge RIP-OFF! They are thieves and not professional at all!”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Consumers be aware!!! My family was stranded at the HNL Airport for over 2.5 hours this Saturday, August 24, 2019 (our flight arrival was 11:49am). My pre-paid transport was scheduled for noon (12PM) pickup at the HNL Airport with a large SUV for 5 people but we'd ended up getting a mid-size SUV of Kia. Our family had to be cramped into this smaller SUV after being stranded for over 2.5 hours. Not a single apology from the company nor the driver. Worse yet, the site won't even allow me to log back into my account after this incident. At this point, I have no idea if my pre-paid transport to the airport for my family's return home flight is going to pick us up on time this Thursday. Consumers be aware!!! GetTransfer.com is owned by GETTRANSFER LTD.. GETTRANSFER LTD. is based out of a Hong Kong company. Don't use this site or any of their services. It will ruin your vacation or leisure. This company should be considered unreliable and fraudulent, as they won't let you cancel any prepayment charged within 48 hours prior to the date of service. If you happen to experience the horrible service and wish to cancel any further prepaid services, you are out of luck. You better hope for the best outcome because you've already been charged for all the prearranged services. The website won't even allow me to logon right now. Perhaps, the driver already had informed the company of what had happened with my episode....”

Helpful Report

Posted 6 years ago

Our manager is working on your case, we apologize for the inconveniences.

Posted 6 years ago

“Stay away terrible company terrible people. Ended up having to use an uber after paying them 185.00.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Very poor service! Booked the airport transfer days in advance and they cancelled 20min before! Very unreliable! AVOID!”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“At the beginning of August, we ordered and paid 240€ on the net for booking a taxi from Punat Marina, Croatia to Venice Marco Polo airport. 1/2 hour before the expected time the taxi has been cancelled by the driver himself because of the traffic jam. After a few phone calls to the local agency, they admitted that they didn’t have any solution for us and suggested to find a local taxi and peomised we would get a refund of the taxi fare if we would be able to send the receipt.We left with a delay of 1 hour 1/2 and we were very lucky to get on time for the flight. Till today we didn’t get any refund for the 300€ we paid in addition to 240€ we had already paid on the net. For me Gettransfer is to pay for a service you will never get...never and never again! ))-: Transfert request number: 3646632”

Helpful Report

Posted 6 years ago

Our manager is working on your case at the moment, we apologize for the long consideration of the issue.

Posted 6 years ago

Gettransfer is rated 4.3 based on 3,879 reviews