Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

4.3 Rating 3,861 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service! Booked the airport transfer days in advance and they cancelled 20min before! Very unreliable! AVOID!”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“At the beginning of August, we ordered and paid 240€ on the net for booking a taxi from Punat Marina, Croatia to Venice Marco Polo airport. 1/2 hour before the expected time the taxi has been cancelled by the driver himself because of the traffic jam. After a few phone calls to the local agency, they admitted that they didn’t have any solution for us and suggested to find a local taxi and peomised we would get a refund of the taxi fare if we would be able to send the receipt.We left with a delay of 1 hour 1/2 and we were very lucky to get on time for the flight. Till today we didn’t get any refund for the 300€ we paid in addition to 240€ we had already paid on the net. For me Gettransfer is to pay for a service you will never get...never and never again! ))-: Transfert request number: 3646632”

Helpful Report

Posted 6 years ago

Our manager is working on your case at the moment, we apologize for the long consideration of the issue.

Posted 6 years ago

“I used the company service to book a transfer from the Charles De Gaulle airport to central Paris. I was suppose to arrive at 15:30. I contacted the company to let them know that my flight delayed and will arrive at 17:05, that was at 14:44. I received an email saying that I need to pay €80 euros to the driver so that he can wait. The total cost for the booking was $101 so I explained that this is a lot and I can pay €40. I arrived to the airport to find that the driver had left.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“Fuyez cette plateforme ! J'ai payé 50 euros un transfert Bratislava-Vienne. Le chauffeur n'arrivant pas, j'ai téléphoné à la plateforme qui m'a invité à prendre un autre taxi dont la facture me serait remboursée. Le taxi sur place m'a coûté 134 euros. GetTransfer m'a remboursé les 50 euros mais pas la différence qui reste à ma charge alors que c'est eux qui m'ont mis en contact avec ce transporteur. Malgré mes nombreux mails, aucun remboursement, cette société se cachant derrière des conditions d'utilisations pour se désengager de toute responsabilité face aux problèmes. C'est inadmissible. REQUEST 3139270”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. Our Quality Assurance team will reinvestigate the situation.

Posted 6 years ago

“I waited over 10 hours and not one request. I chased up customer services three times but received the same excuse that a carrier will be touch. It's a poor service and I'm not using them again.”

Helpful Report

Posted 6 years ago

The delay with receiving the offers is due to our prices being published by the carriers themselves according to their avaliability and pricing policies, when is the application such as Uber you receive the standart rate decided by the application. Our system allows certain competitivity between the carriers for your request.

Posted 6 years ago

“BOOKING NO: 3591372 We are Travel Agency which has n partnersihip agrrement with Gettransfer.We made transfer from GETTRANSFER From Nıce Airport To Saint Tropez Hotel Chateau Messadiere For Mercedes E Class 2017 (Number Plate DA-943-BQ)We paid 161.50.-€ in davance.But Unfortunatelly when Our Client arrived to Nice airport She saw that instead of Mercedes E Class Car driver( Name is Raheed) meet her with old Nissan car which is not same standard as Mercedes E Class.And the rude driver told our Clients if they bare not happy with this car, they could take a standard airport taxi to Saint Moritz.However, in this case,as NO Show he would get his Money from Getransfer .İf i knew that i could arrange same standard (Nissan or Similar) with a maximum cost of 110.-€ .Than i explianed this situation to Gettransfer and asked them to make the refund for a difference of Mercedes E Class and Nissan car.Bu they made refund only for 8.-€ which is not realistic. I would advise you not to work with getransfer, as other unfortunate problems like this have happened before.Gettransfer is a company that works with direct drivers with 15% commission basis and it is never reliable and protects customer rights. STAY AWAY FROM GETTRANSFER...…….”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience. We consider cases as soon as possible and try to make the most correct decisions.

Posted 6 years ago

“These guys are soooo wrong on every level. Booking number ‭3894 296‬ Do not deal with them. I have used them quite a few times and was ok but this time I booked for a pickup from the Munich airport to the city I enquirer a day before flying to Munich and booked while I was on the way to fly to Munich and made the booking immediately realizing either I or the site had changed the date to 2 and a half days later. I rang the office with no reply, I sent a chat with no reply, I rang a different office and was told to email. I needed the pickup that day and could not cancel or change. I caught a taxi I then tried to get a refund I was told no! I had missed the 48 hour cut off. I sent them a copy of the first of 10 emails and it was well within the 48 hours and they will not answer me. Dodgy as !!!! I ended up sorting with the very kind third party driver no thanks to get transfer. Steer clear”

Helpful Report

Posted 6 years ago

Dear Wayne, We will make sure to investigate this situation and issue a correct decision on this case.

Posted 6 years ago

“Terrible service. They contract local suppliers who are cheap unprofessional and never on time. My airport arrival pick ups was 45 minutes late. My departure transfer to airport was 30 minutes late! The drivers laughed it off as its normal never to be on time I was told. Didn't get the car i requested and drover spoke on phone while driving. DON'T USE GETTRANSFER!”

Helpful Report

Posted 6 years ago

Dear Client, Please, provide us with your booking number so that we could review this situation.

Posted 6 years ago

“Read the T&Cs closely. The booking only includes ONE HOUR waiting time. Any longer than this then the driver has the right to leave and you are not entitled to a refund, even if you let them know in advance that your flight will be delayed. My flight was delayed by 2 hours. I emailed the third party transfer company directly and they informed me that they will charge 50 euros per hour for a wait time over one hour. This was ridiculous so I called up Get Transfer's customer service and they told me to send them an email. I sent them an email 2 hours prior to my scheduled departure time and they did not get back to me before taking off so I had to accept the 50 euro additional charge or risk losing my money and booking. This is despite giving them about 5 hours notice, so they could have just tracked the flight and showed up to the airport later.”

Helpful Report

Posted 6 years ago

Dear Lee, We are sorry about the inconvenience this has caused you. Our carriers are often on a tight schedule and have to make sure all of their clients are provided with quality service. Such changes are detrimental to their schedules and thus have to be compensated.

Posted 6 years ago

“We ordered a taxi from Copenhagen airport to a hotel in the center of the town. while stil at the airport I got a message telling me that the driver will be in a parking lot and his license is xxx. I specifically asked the company to wait for us with a sign stating our name. How can I find in a parking lot????? Am I supossed to go and check each car??? I called the druver and asked him to come and meet us at the outgoing gate and described him how we look. to make a long story short, we had to wait more than an hour and had several conversations (screeming) until he "found" us. We were told that he didn't receive our name from the company therefore he gave us his details to look for him in a parking lot !!!!! I would give zero stars to this company”

Helpful Report

Posted 6 years ago

Dear Erika, We have reviewed your case. In your request, there was no name sign specified indeed, so the carrier did his best according to the request. We are sorry for the inconvenience caused.

Posted 6 years ago

“I ordered a car, paid $65 and immediately the driver cancelled for no reason. My flight is tomorrow and I still didn't get an email reply for a replacement or refund and this is a 2 hours drive I can't just get any taxi. What a disappointment, I knew I shouldn't just pay upfront. Its request number #3876718.”

Helpful Report

Posted 6 years ago

Dear Client, Our managers are currently handling your case. They will contact you soon. We are sorry for the inconvenience.

Posted 6 years ago

Dear Client, Our managers are handling the situation at the moment. Thank you for your patience.

Posted 6 years ago

“It was a no show of the driver, 70 euro paid in advance and no service.”

Helpful Report

Posted 6 years ago

Dear Jeannette, we sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 6 years ago

“I booked transfer from airport Pulkovo (St-Petersburd, Russia), set flight number. The flight has arrived 1 hour later. 4 hours before I had informed the driver about my flight delay. In spite of my information he sad that he waited for 1 hour from initially booked time and now he has next booking. Finally the company rejected to refund. I cant believe that international companies like this with such impudent behavior still have bookings. Each who plans to have business with this fraudulent company should be ready to throw his money away without any compensation. Additionally this company filters all negative reviews and adds only positive ones to its sites.”

Helpful Report

Posted 6 years ago

Dear Vadim, We will review this case, thank you for bringing it to our attention.

Posted 6 years ago

“Beware if this service and do not pay online , the driver will never shop up and you will not get your money back..”

Helpful Report

Posted 6 years ago

Dear Asma, We are sorry this situation occurred. As the flight delay was extremely lengthy, the carrier could not provide the transfer. Please refer to your airline to receive compensation.

Posted 6 years ago

“DREADFUL - DO NOT USE - BOOK WITH SOMEONE ELSE. our transfer for 9 from Geneva airport was cancelled by them three minutes before the pick up time. They just sent me an email. Terrible. Terrible.”

Helpful Report

Posted 6 years ago

Dear Client, Please, share your booking number so we could review this situation. Thank you.

Posted 6 years ago

“Do not use this company for an airport transfer! When they ask you to select a pick up time from the airport they don't make it clear you should select a time that also factors in time to get through security and bag collection, therefore even the smallest 20-30min flight delay means you miss your transfer! In my opinion they are misleading people and i would never use this company again.”

Helpful Report

Posted 6 years ago

Dear Daniel, I am deeply sorry about the situation that occurred. We will review it once more.

Posted 6 years ago

“The driver never showed up while in a foreign country. I had a wedding to go to in a small French village 45 minutes away with no transportation options. When I called the customer service to complain the women said she'd try the driver and call me back. She never called me. This ruined my entire trip to France. I only flew there to attend this wedding. The worst part is that get transfer did nothing to help us. When I called back to complain that the original women never called me back, I got no apologies. They did absolutely nothing to help us. Again, I was in a foreign country where I don't speak the language and no other way of getting to this wedding other than this ride and there was no one ounce of remorse from the company. It was more offensive they didn't apologize or help us than the driver not showing up. DO NOT USE THEM. This is a scam.”

Helpful Report

Posted 6 years ago

Dear Client, We are deeply sorry about this situation. The refund has been made, the carrier will be penalized. We hope that that does not affect your opinion of our company as a whole.

Posted 6 years ago

“Get Transfer never paid me for a trip I did from Port of Miami Florida to Orlando Fl. I called them and and it seems that they don’t care. I did the trip on 06/03/2019 and till this time I have not received any money, It took me 10 hours 500 miles to bring the clients to Orlando, Please be careful with this company, I lost money. Andy”

Helpful Report

Posted 6 years ago

Dear Partner, Please share the transfer number so we could investigate the case and make a correct decision.

Posted 6 years ago

“In spite of providing flight details, the driver said we'd kept him waiting too long (flight delay + getting through customs/baggage) and it would cost a further 30 euros to use his service. We said no and caught a local taxi for the same price. I complained to the company who said they'd investigate however I haven't heard back since.”

Helpful Report

Posted 6 years ago

Dear Client, We are sorry about this situation. Could you please provide your booking number so we could investigate it?

Posted 6 years ago

“Summary: I pre-paid for a car that never showed up. Got told by customer service to “feel free to take a local taxi”. 3 days later I still dont have a confirmation that they will refund me my original payment or the difference of the price I paid for the local taxi. Detailed Description: I paid £110 for a car to pick me up from Stanstead at 1.30am to find no car when I landed and the driver not picking up the phone. Gettransfer’s response was “feel free to get a local taxi” and when I demanded that before I pay another £200 for a local taxi I need confirmation that they will refund me my original £110 plus the extra £90 they said they could not guarantee that and I should email customer services. Obviously I had to get home so I took a taxi from the airport and paid the £200. I emailed customer services from the car demanding my refund, I chased them every day for 2 days for a response and 3 days later I received this: “Good day, dear Customer, Your case is currently in queue. We apologize for the inconvenience caused and for the delay with reviewing your complaint. We are doing our best to review each case as fast as possible.” This is a disgrace! I need that money.”

Helpful Report

Posted 6 years ago

Gettransfer is rated 4.3 based on 3,861 reviews