Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,830 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver never turned up was stranded at dalaman airport with 2 young children at 2 o'clock in the morning would not recommend”

Helpful Report

Posted 6 years ago

Dear Client, We are deeply sorry about this situation. We have reviewed your case and taken corresponding measures. Please, check your email for further details.

Posted 6 years ago

“commit me E class Mercedes or 5 series BMW HIGH-END CAR and sent Toyota Camry basic model ...pathetic”

Helpful Report

Posted 6 years ago

Dear Client, We are sorry about the experience you have had with our company. We have revised your case. Please check your email.

Posted 6 years ago

Dear Client, We are sorry you've had such an experience with our company. We have sent you an email with a detailed explanation for this. Thank you for your patience.

Posted 6 years ago

“Driver didn't turn up and even didn't let me know nobody is coming to pick me up,I had to book a taxi as I would missed my flight,terrible and not reliable company.”

Helpful Report

Posted 6 years ago

Dear Client, We are deeply sorry about this situation. We have thoroughly reviewed this case and have made sure this does not happen again.

Posted 6 years ago

“This company doesn't issue any payment confirmation or invoice. This is illegal business.”

Helpful Report

Posted 6 years ago

Dear Client, We don't provide invoices for transfers as we are an intermediary between the carrier and the passenger. The invoices are issued by the carrier companies as they are the ones providing the service. We hope for your understanding.

Posted 6 years ago

“Be aware that if your flight gets delayed for weather conditions (that are outside everyones control) the transfer company will charge you full transfer price if the delay is above 60min - please consider other options as Uber or Addison Lee. Have spent 500 EUR in a EUR 200 transfer, so be careful...Hope this helps future users. Maria”

Helpful Report

Posted 6 years ago

Dear Client, We are sorry about the experience you have had with our company. We have revised your case. Please check your email.

Posted 6 years ago

“Driver never showed up. Paid €200 before the drive. Company didn’t do anything for us to get our money back. Only 1 mail that they Will come back soon But they never did. Will never book here again”

Helpful Report

Posted 6 years ago

Please provide us with your booking number so we could revise the case.

Posted 6 years ago

“We booked a return transfer from Lyon Exupery airport to Tignes Les Brevieres several months before we travelled. Having heard nothing further from the company after paying the deposit I contacted them a few days before to ask how we would find our driver once we arrived at the airport. I received an email the following day (less than 24 hours before we were due to leave home) to say that our driver was no longer able to do the transfer and would we like a refund! In view of the lack of contact from the company I expect that had I not contacted them we would have been none the wiser until we arrived in Lyon and found ourselves stranded. Despite several emails and phone calls to customer services requesting that the company make good on their end of the bargain by finding us alternative transport, the best they could come up with was another driver charging almost three times as much as our original quote! In the end all we could do was take the refund and find our own way to Tignes for 4 adults and 5 children by booking hire cars. We did get refunded our deposit although minus a £12 fee apparently charged by the payment company and nothing to do with them. I have since complained further on principle requesting that they refund the £12 given we have received no services in return for said deposit and have received no reply, apology or otherwise. Terrible service and I would not recommend to anyone.”

Helpful Report

Posted 6 years ago

We apologize ofr this unpleasant situation. We rely on our carriers and sometimes can not possibly foresee such behaviour from them. We have blocked this particular carrier from our system. In such cases a full refund (including the payment systems commission) is issued. The excessive amount you mentioned is probably the conversion rates which we do not compensate since it is your choice to pay in that currency.

Posted 6 years ago

“Wish I didn't have to give even 1 star. Booked a transfer from Venice to Corvara for a friend. His aircraft was delayed so he sent an email to the carrier SPP to warn them of a possible 2 hour delay and to check the arrival boards, as they claim to do. The aircraft was fixed quicker than anticipated and landed 1hr 15mins late. No driver waiting in arrivals. He called the contact number, got the impression that no-one was coming. Lady at the Information desk called for him, he answered and then just hung up as soon as the name was mentioned. She made frequent attempts to call back, none were answered. So, at 5pm local time he had to find a taxi willing to make the one way trip of 180kms. I had been quoted a price of 190 Euros and pre-paid the 57 Euros demanded. He had to pay 380 Euros for the journey. I claimed back from Gettransfer the 190 Euros over and above the quote and my deposit of 57 Euros. This claim was denied by the so-called quality assurance manager despite lengthy email exchanges. She persisted in claiming that the airline should pay, ridiculous position, they have no liability in Europe for any delay of less than 2 hours. She failed to address or recognise that the customer had tried to alert them to a delay and that the supplier had not responded to phone calls. It is criminal to keep a deposit for a service which was not provided and I am exploring avenues to take legal action against them. The 190 Euro taxi cost a total of 427 Euros! No customer consideration at all. I will try and ensure that this review is circulated as widely as possible.”

Helpful Report

Posted 6 years ago

Dear Rick, We understand the inconveniences that arise when a flight is delayed but our carriers can not be possibly responsible for such misfortunes. We have 1 hour of free waiting time at the airport but the drvier's day is often fully scheduled and other transfers would be at risk because of the airports fault. This general rule actually allows our service to work smoothly. We are really sorry that you have had to pay more.

Posted 6 years ago

“taxi didn't turn up or any other groups on our flight. salzburg to bad hofgastein. left us stranded with 4 kids and we had to pay 205 euros for our own taxi and missed our evening meal. taxi on way back was late and on the phone you don't give a damn. disgusting”

Helpful Report

Posted 6 years ago

“We have booked a car from Geneva to Courchevel 1850 on 16 February 2019 and paid 100% in advance ($390). We received an email that we were assigned with a Mercedes Benz V class 2017. We have provided flight detail for possibility of delay. Our flight was delayed. When we arrived, we were met by a driver in unkempt clothes and led to a very old station wagon, with soiled and stained seats, full of driver's personal belongings and with BROKEN SEAT BELTS. We were told that because of the delay, the new Mercedes was taken away by someone else and we can take a ride in this hazardous vehicle or lose our money completely. When we tried to protest, and later complained to the company and asked for at least partial refund, the answer was that because of the flight delay the driver could charge us extra, but kindly didn't. Well, I must say that we would have much prefer to pay extra and be driven in a safe clean new Mercedes that in a disgusting ancient van with yellow stains on the seats and BROKEN SEATBELTS. The whole thing felt like a horrible scam.”

Helpful Report

Posted 6 years ago

“First and last time I am using GetTransfer. The first driver did not show up at the meeting point and arrived only 10 minutes after me calling the company. On my way back I have canceled the trip 12 hours in advance only to find out that they have a strict 48 hours cancellation policy. This is unbelievable in our world when plans are changing all the time. They refused to refund even part of payment. My advice, avoid GetTransfer and use instead more reliable services, like for example : Uber.”

Helpful Report

Posted 6 years ago

“I used this company once and the transfer did not turn up at Grenoble Airport. The updates were sporadic and varied from 'I'm outside the airport to 3.5 hours'. 3.5 hours late was the apparent reality. We organised an alternative transfer that left 2.5 hours after the arrival of our flight (not through Get Transfer). Get Transfer are not helping me get a refund. Do not use this company, you will be let down. Don't let them spoil your holiday.”

Helpful Report

Posted 6 years ago

“Gettransfer took payment for a service, confirmed the driver only for them to cancel 2 hours prior to departure. Customer service did nothing to provide incremental support which ultimately resulted in us taking a last minute taxi at a much inflated price. The firm is ethically and service redundant with zero concern for customers or its commitments. I cannot emphasize enough how poor an experience I received.”

Helpful Report

Posted 6 years ago

“Terrible service !!! The driver did not appear and did not informed us and the company did not even offer adequate compensation! not recommended !!”

Helpful Report

Posted 6 years ago

“Really unprofessional, I booked for 9 am and the driver didn’t show up and didn’t answer my calls and now they don’t give me back my money because they say driver was there and you weren’t there ,maybe they think i am blind or something, anyway my advice is never use this service, and also I received a email from a third party company that is working with them mentioned that this company should pay them $3000 and they asked me if I didn’t pay them yet so please pay us, I can’t believe this behaviour.”

Helpful Report

Posted 6 years ago

“Really bad service. The driver was late, he hardly spoke a few words in english and he didn’t Even offer to help us with the troley, he Walked 100 m ahead. Bad experience”

Helpful Report

Posted 6 years ago

“SCAM.. do not use... We arrived Heathrow T3 11/19 1 pm. No driver... call UK, MIA, SFO smf left message.. no one return call. went to 3rd and 4th fl. waiting parking lot, no driver there. Left with taxi for $200 at 3:30 pm, almost missing our cruise setting sail at 5 pm”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Get transfer are an absolutely terrible company and a terrible service I would recommend anybody not to book them. They left me stranded is airport and although I've put in an official complaint they are not interested. They will cancel you at any time even if you paid your money and therefore entered into a contract with them. They have no qualms but leave you stranded in foreign airports with no form of transport and to fend for yourself. They are a disgusting company that need to understand the pain that they're causing by this terrible service. I urge anybody to definitely not book with get transfer.”

Helpful Report

Posted 6 years ago

“Booked a journey and stated we needed 4 drop offs within 5 mins of each other. They gave me a quote which I accepted, paid the 30% fee online. The next day the taxi company called me and said I would be charged more for the drop off’s. I’ve requested a refund on this basis to which they have sent back a series of emails avoiding the acknowledgement of my 4 refund requests to date. Still waiting to date for my refund. The taxi date is 6 weeks away so not sure why they are dragging this out when they can simply book someone else in. Shocking customer service and shocking company.”

Helpful Report

Posted 6 years ago

Gettransfer is rated 4.3 based on 3,830 reviews