Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.22

4.2 Rating 3,402 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like other posts,they are refusing to give me a refund for my airport transfer in Spain.At the time all travel was illegal in Spain so this service was unavailable.Disgraceful,there are loads of other transfer companies.”

Helpful Report

Posted 4 years ago

“They are all thieves and son of a bitches. They do not pay to carriers. Do not book nothing from this company”

Helpful Report

Posted 4 years ago

“Fraudulent. Driver did not show up. No contact. Now they refuse to refund my money. Do not use.”

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Posted 4 years ago

“As others have posted @Gettransfer has abandoned refunds for cancelled travel because of the pandemic. They have changed their policy on the fly. Their policy now says they can make any change at any time. Never ever prepay with this company. Book elsewhere.”

Helpful Report

Posted 4 years ago

“Dishonest, obligation-shirking liars. And that's being polite. Like many others here, I am being refused a refund from this crowd that they are legally obliged to give. I paid £400+ in February for a transfer that was due to take place in March but which had to be cancelled due to COVID-19. I cancelled before the 48 hour 'prior to travelling' period stipulated and GetTransfer confirmed that a refund would be processed. Over the next 2-6 weeks I received nothing and each time I contacted GetTransfer they told me the refund was being processed, sorry for the delay. Then around late April, they changed tack and said they could not process refunds, instead I would get a 'credit' in my account for future use, repeatedly citing point 4.2 of their User Agreement referring to this being the process because of COVID-19. BUT THIS CLAUSE WAS ADDED WELL AFTER MY BOOKING AND TRANSFER DATES. I've referred now to a chargeback on my credit card, GetTransfer's replies are infuriating, repetitive and factually incorrect and EVERY ONE now refers to point 4.2 in the 'after-the-fact' User Agreement. Today they actually said: "In the current context of pandemic and the most difficult world economic agenda, our company has decided to adopt the experience of the world's largest airlines and travel agencies and, therefore, hold the money for a later trip." Please do not give these thieves any more money. Avoid avoid avoid.”

Helpful Report

Posted 4 years ago

“Again like everyone else they have issued a credit to my account that I won’t be using. Cancelled back in April and still won’t refund. Will never use again!”

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Posted 4 years ago

“NO REFUND - DO NOT BOOK A RIDE !!! My retired parents in their 70's are out US$357 that was gladly taken at reservation in the fall of 2019. Flights and ride cancelled due to travel restrictions 2020. Got roundabout in e-mails and on calls. DO NOT BOOK !!!”

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Posted 4 years ago

“Refused to payout.”

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Posted 4 years ago

“Refused refund after paying in full, treatment of customers shocking”

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Posted 4 years ago

“Like many here, I had the same experience in regards of COVID-19. No refund, just a credit on the account I never knew I had. They shamelessly use COVID-19 as a cash cow! Sick!!!!”

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Posted 4 years ago

“Be aware this company does not honour free cancellation as per their advertisement. I booked a transfer in December 2020 based on free cancellation. When travel restrictions came into force due to COVID-19, I asked for a refund they refused and only offer a voucher for future travel??? When I raised the free cancellation policy with them they replied that they where allowed to change the policy rules? PLEASE DO NOT USE THOS COMPANY!”

Helpful Report

Posted 4 years ago

“Scam scam scam don’t use. They should be ashamed , scammed so many people during covid-19. False advertise free cancellation, then only offer a voucher credit. Stay away from this company please!”

Helpful Report

Posted 4 years ago

“They will not give me a refund! Restrictions due to covid 19 have cancelled my travel in Italy. They advertise free cancellation! Now they change the rules and only offer a voucher! DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“Scams, not giving me a refund due to travel restrictions during covid-19. Be aware they advertise free cancellations then when I needed to cancel they only offer a voucher. This is happening to many people here in Australia, please read the reviews before using these cowboys.”

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Posted 4 years ago

“Scam !!! They dont pay the drivers and the customers dont get they money back if they cancel !!!! Do not book with this company !!”

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Posted 4 years ago

“Driver did not come. I got accused of not showing up on pick up spot. Did not get my money back, missed my flight. All around - awful scam”

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Posted 4 years ago

“Their cancelation policy states they will make a refund if transfer is cancelled not less that 48 hours before scheduled pickup. However, they do not make a refund until the Corona Virus pandemic has ended. They also "explain" they do it like other major airlines and travel companies. I have had a deal with the cancellation policy of several huge airlines recently and they make a refund without any issues. This is a shame. I strongly *do not recommend* to have a deal with gettransfer.com”

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Posted 4 years ago

“Disgusting robbing thieving scumbags avoid at all cost. They will steal from you and not give a refund”

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Posted 4 years ago

“Terrible service. The driver never picked up my mother after numerous attempts. After months of back and forth communication, I’m still awaiting a refund. I would never. I repeat never use this company again”

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Posted 4 years ago

“Same as everyone else here. Basically thieves. i have no doubt nobody will see a refund once covid is over. Paypal should be ashamed they accept payments on behalf of these fraudsters”

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Posted 5 years ago

Gettransfer is rated 4.2 based on 3,402 reviews