Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.22

4.2 Rating 3,394 Reviews

81 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 22nd February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thieves, Charlatans, Criminals, Shysters and more. Take your money and don't show, then they refuse to give you your money back . Use this bunch of crooks and say bye bye to your cash.”

Helpful Report

Posted 4 years ago

“The worst experience ever. I couldn't use my booking due to COVID. They refused to refund me the money offering deposit only. I waited 3 months and got back to them asking for refund now when the situation looks better, but they still keep my money and say that they will consider refund once pandemic situation ends (which might be years ahead). They are stealing the money and don't want to give it back. Thieves!”

Helpful Report

Posted 4 years ago

“Bottom feeders is what they are. I wish I would have read these reviews before booking.”

Helpful Report

Posted 4 years ago

“Refused to give a refund, even though their policy clearly states they would. The decision to give me a credit instead. Be aware of this. Thye will keep your money if you need to cancel. Just use another company. There are dozens of them that won't steal your money”

Helpful Report

Posted 4 years ago

“Appalling customer service , was promised a full refund if I had to cancel my trip , now told can’t have a refund only a credit for future trip . Having read other reviews .. that won’t be happening..Avoid! Avoid!Avoid !!!”

Helpful Report

Posted 4 years ago

“Do not use this company. They do not refund anything dispute their terms. Co editions says they do. They are con artist.”

Helpful Report

Posted 4 years ago

“Avoid this company they working with unlicensed drivers, read reviews and news about company from different people.”

Helpful Report

Posted 4 years ago

“i had the same experience as many others had described. I book a trip to Paris in March which cancelled due Covid-19. I was informed that i would receive a full refund for the 114 euros i prepaid if i cancelled within 48 hours. i cancelled within 2 weeks. Vladislav Baturin refuse to refund me my money.They receive so much money from all of us , without provide us there services. Is this legal?”

Helpful Report

Posted 4 years ago

“I paid them £185 in the February for a taxi trip planned for April. Covid hit in March so I cancelled well in advance of the travel date and was told I would be given a refund. This has never happened and I’ve been told I can’t have one now. Liza karimova and team, you should be ashamed.”

Helpful Report

Posted 4 years ago

“Never use this company. We were owed a refund of 232 euros but they have refused to pay up. They are nothing more than dishonest criminals. This company deserve to ultimately collapse as a result of the Covid pandemic.”

Helpful Report

Posted 4 years ago

“If you value your money, do not give this company any deposit of prepay any transfer. While their web site says they will refund if you cancel more than 48 hours before your trip. We did that over four months ago and still have not gotten any refund of our money. Buyer beware.”

Helpful Report

Posted 4 years ago

“My travel plans changed due to Covid-19 and was informed I would receive a full refund as it was well within there 48hr cx period as stated in there T&C printed on their travel voucher. Unfortunately they have decided to act like common thieves and change there T&C to use the COVID-19 pandemic as an excuse to not pay customers! DO NOT USE THESE SHYSTERS under any circumstances they are nothing more than con men!!!!”

Helpful Report

Posted 4 years ago

“Three airlines refunded all international flight costs due to COVID cancellations. Gettransfer.com refused a refund. Never trust them again. Will join in consumer joint action and hope they get the publicity they deserve.”

Helpful Report

Posted 4 years ago

“They are thieves!!! the drivers don't pick you and they do not give you other alternative or refund!! DON'T BOOK WITH THEM!!! SCAM!!!!!!!!”

Helpful Report

Posted 4 years ago

“Never ever ever use this company. Empty promises about refunds for trips cancelled due to COVID. Change their approach at the drop of a hat (first email offering a refund and now relying on a legal loophole not to give one). Please spend your money elsewhere.....”

Helpful Report

Posted 4 years ago

“I have had the same experience as many others have described in their reviews. I was promised a refund for many weeks and then was told that they would not process the refund. The tour company and airlines have finally sent my money back but these guys are crooks.”

Helpful Report

Posted 4 years ago

“Dishonest company Please be aware of this company. They are not reliable and cancelled our transfer 3 hrs before our flight took off. They did not provide an alternative. And even after filing multiple complaints, they refused to refund the money paid for the transfer. I definitely do not recommend.”

Helpful Report

Posted 4 years ago

“Absolute scammers and thieves. I cancelled my booking within the free cancellation period and still don't have a refund over three months later.”

Helpful Report

Posted 4 years ago

“Disgraceful Like the previous review they are refusing to give me a refund on my transfer .At the time it was illegal to travel in KOS due to covid I have requested a refund several times as this service was unavailable.Every time they have refused my refund I will be putting a negative review on any social media I can find.”

Helpful Report

Posted 4 years ago

“Ils refusent de rembourser les clients et ils refusent de régler leur dettes auprès des chauffeurs partenaires sous pretexte de crise sanitaire COVID 19. Pas besoin d'en dire davantage. Ce sont des voleurs.”

Helpful Report

Posted 4 years ago

Gettransfer is rated 4.2 based on 3,394 reviews