Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,830 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,830 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not get paid, they are refusing to pay drivers earning. SCAM”

Helpful Report

Posted 5 years ago

“I booked a car and driver but they failed to turn up I provided screen shots of text messages and time and date stamped receipts etc. Now they want to give me a coupon for future use. I would never use these again. They are crooks and thieves hiding behind a fake office in Hong Kong never use them you will never get your money back. They do not even deserve a zero score”

Helpful Report

Posted 5 years ago

“Have provided service on platform and haven’t got paid around $500 from past 1 month, they just keep on saying will send money ASAP.”

Helpful Report

Posted 5 years ago

“I am in the same boat as everyone else. I received an email saying my driver cancelled my transfer, and they found another one but it would cost almost an extra 500 euro. I rejected that offer and asked for my refund in full. This all started end of February. Every email and call I have done has resulted in a different answer by different people, and now am being told they will be holding my money for any future transfers or will refund once the marjorie force? is over. I do understand the global situation but this company has put a bad taste in my mouth and would never book with them again and tell everyone to stay away. They are a joke of a company and I do feel like it will be an uphill fight the get my money back. They need to get it together and have better customer service as I am extremely unhappy along with a lot of other people!!!”

Helpful Report

Posted 5 years ago

“Very sadly my review is the same as already shared below. I would never book with this company again. We had to cancel trip this year due to Covid-19 and are unlikely to book this trip again in the future. I was also promised a full refund. Waited the 30 days then followed up, only to find out they will not be refunding my money after all. Very very disappointed & looking into legal action. Australia”

Helpful Report

Posted 5 years ago

“Gettransfer is not transparent and honest with their cancellation policy. As the previous reviews stated - "refund" is "holding" of our money in their account !!!! I reside in Australia and have no plans to travel in the near future and do not want a credit for possible use. I would never recommend this company as they are not credible in their dealings. Their customer service is non-existent and the company should be reported to for misrepresenting the fact of their cancellation policy. The HELP for future customers - DO NOT USE THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 5 years ago

“DONT USE NEVER IS A FAKE, THEY WILL NOT PICK YOU UP NEVER”

Helpful Report

Posted 5 years ago

“As with many who were cheated of their money, I was also promised a refund in 7-30 days on 14Mar but it never materialized. Instead I was told the money is held as credit with 10% bonus. No mention of validity, and the person who wrote the email didn’t bother to put his/her name down for follow up. Worst service ever!!!”

Helpful Report

Posted 5 years ago

“I’m a driver they haven’t paid me my money for rides that I made in March although they took the money from the customers They owe me a lot of money”

Helpful Report

Posted 5 years ago

“As with every other review on this page the customer service is appalling. The are failing miserably in appropriately handling COVID-19 cancellations. Like the others I had a transfer booked from Naples to Positano on 25 April 2020. I cancelled this booking as per the standard cancellation policy that applied at the time on 10 March 2020. On 11 March 2020 I received an email confirming a full refund and payment within 7-11 days. Since then I have been chasing the refund. Each time I’m advised it’s being processed. Today I’m told they are holding the money on credit. This is appalling. They clearly never intended to refund the money. I have used ShuttleDirect for transfers generally and they have fully refunded less an admin fee. GETTRANSFER should be doing the same and particular when confirming a refund is payable. Altering the refund position retrospectively is NOT FAIR.”

Helpful Report

Posted 5 years ago

“Appalling service. Cancelled transfer, will not refund. Lied on email - saying they would transfer in 30 days then when I chased they said we would be credited for future transfers. Then stopped responding”

Helpful Report

Posted 5 years ago

“Do not book with this company even when you go to cancel according to their cancellation policy due to COVID-19 they are not refunding money and keeping it and giving you a credit I’m sorry but I didn’t want a credit I want my money back. Then when you try to call any other phone numbers you just get disconnected.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. I am a frequent traveller and I would say avoid at all costs. I made a booking and due to my flight being cancelled I had to cancel the transfer. Theor terms and conditions stated that if I cancelled before the 17th I would get a refund. I tried to cancel on the 14th and they tried to keep my my whereas in the end they offered me a voucher. I threatened legal action and that I would contact various bodies. I managed to resolve the issue through my persistence. I would strongly advise against using a company that changes the rules to suit themselves.”

Helpful Report

Posted 5 years ago

“Customer service is disgusting. I wish I read the many bad reviews before paying 500 euros. I booked and paid for a transfer, I had to cancel which was okay and told I would receive a refund I. 5-7 days. After several weeks I asked and was told I would not receive a refund. Please don’t use this website.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by email (feedback@gettransfer.com)

Posted 5 years ago

“Gettransfer is a dishonest business. I cancelled my booking and was offered an account credit with a 10% bump in value. I declined and they agreed IN WRITING to refund to my credit card. I waited 3 weeks then contacted them to confirm the refund had been made. That's when they said they're no longer making refunds and i would have to accept an account credit! I understand everyone is under financial pressure but no other company I've dealt with has acted so blatantly in its own interests. Gettransfer does not deserve to survive the pandemic, in fact they're probably already broke and the account credit is worthless. Don't believe their response below that they are doing their best to resolve issues. It's a lie. STAY AWAY from them even when travel starts up again. Gettransfer cannot be trusted to abide by the letter or spirit of the contract. Terrible company run by unscrupulous crooks.”

Helpful Report

Posted 5 years ago

This information is false. We are dealing with complaints which every business has, especially in these difficult times. If you have any questions please contact us at info@gettransfer.com.

Posted 5 years ago

“I cancelled my order long before the needed to come , canceled my order but got no word on a refund as a college student i need every penny i have to go home”

Helpful Report

Posted 5 years ago

We are doing our best to resolve arising issues. We have offered to preserve your payment within our website with a 10% increase for future use.

Posted 5 years ago

“GetTransfer are an intermediary booming platform. Booked a transfer and paid. 6 hours later the actual driver called to tell me he had problems being paid by GetTransfer and so would not be providing the service through them. Contacted GetTransfer who asked for more money to provide a lesser service by an alternative driver. I declined and requested a refund. GetTransfer refused, stated they would only offer a credit note and cited the current COVID pandemic as the reason for this contravention of consumer rights. My advice - don’t use them.”

Helpful Report

Posted 5 years ago

We are doing our best to resolve arising issues. We have offered to preserve your payment within our website with a 10% increase for future use.

Posted 5 years ago

“I booked a car and the driver failed to turn up I texted him 4 times and phoned him 3 times he never answered. Then when I wanted a refund I have had to provide screenshots of everything which was not a problem I had all the documentation but still they are not refunding my money. DO NOT EVER USE THIS COMPANY THEY ARE SCAMMERS NEVER USE THEM AT ALL JUST A BUNCH OF CROOKS”

Helpful Report

Posted 5 years ago

In the current global epidemiological and economic situation refund periods regarding prepaid trips are becoming hardly predictable. We are doing our best to resolve the situation as fast as possible. Meanwhile, as an alternative solution you were offered to preserve the payment within our website with a 10% increase for future use. If you have any questions please contact us at info@gettransfer.com.

Posted 5 years ago

“DO NOT USE IT. I cancelled my transport well in advance (many more days in advance that 48 h) and before the pandemic was declared. First email I sent they reply that reimbursement will be done between 7-30 days. As this period has passed now they say that I have to wait until the pandemic passes (who knows what their intention is). I think we should organise and see what type of actions we should start, this simply is not acceptable.”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company. Taking advantage of people dying all over the world. Appalling behaviour you should be ashamed by yourselves. Do the right thing and pay people their money back.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

Gettransfer is rated 4.3 based on 3,830 reviews