Name: Gettransfer
Address: 10, Larnaca
Rating: 4.22

“Gettransfer is not transparent and honest with their cancellation policy. As the previous reviews stated - "refund" is "holding" of our money in their account !!!! I reside in Australia and have no plans to travel in the near future and do not want a credit for possible use. I would never recommend this company as they are not credible in their dealings. Their customer service is non-existent and the company should be reported to for misrepresenting the fact of their cancellation policy. The HELP for future customers - DO NOT USE THIS COMPANY AT ALL COSTS”

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Posted 5 years ago

“DONT USE NEVER IS A FAKE, THEY WILL NOT PICK YOU UP NEVER”

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Posted 5 years ago

“As with many who were cheated of their money, I was also promised a refund in 7-30 days on 14Mar but it never materialized. Instead I was told the money is held as credit with 10% bonus. No mention of validity, and the person who wrote the email didn’t bother to put his/her name down for follow up. Worst service ever!!!”

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Posted 5 years ago

“I’m a driver they haven’t paid me my money for rides that I made in March although they took the money from the customers They owe me a lot of money”

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Posted 5 years ago

“As with every other review on this page the customer service is appalling. The are failing miserably in appropriately handling COVID-19 cancellations. Like the others I had a transfer booked from Naples to Positano on 25 April 2020. I cancelled this booking as per the standard cancellation policy that applied at the time on 10 March 2020. On 11 March 2020 I received an email confirming a full refund and payment within 7-11 days. Since then I have been chasing the refund. Each time I’m advised it’s being processed. Today I’m told they are holding the money on credit. This is appalling. They clearly never intended to refund the money. I have used ShuttleDirect for transfers generally and they have fully refunded less an admin fee. GETTRANSFER should be doing the same and particular when confirming a refund is payable. Altering the refund position retrospectively is NOT FAIR.”

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Posted 5 years ago

“Appalling service. Cancelled transfer, will not refund. Lied on email - saying they would transfer in 30 days then when I chased they said we would be credited for future transfers. Then stopped responding”

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Posted 5 years ago

“Do not book with this company even when you go to cancel according to their cancellation policy due to COVID-19 they are not refunding money and keeping it and giving you a credit I’m sorry but I didn’t want a credit I want my money back. Then when you try to call any other phone numbers you just get disconnected.”

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Posted 5 years ago

“If I could give zero stars I would. I am a frequent traveller and I would say avoid at all costs. I made a booking and due to my flight being cancelled I had to cancel the transfer. Theor terms and conditions stated that if I cancelled before the 17th I would get a refund. I tried to cancel on the 14th and they tried to keep my my whereas in the end they offered me a voucher. I threatened legal action and that I would contact various bodies. I managed to resolve the issue through my persistence. I would strongly advise against using a company that changes the rules to suit themselves.”

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Posted 5 years ago

“Customer service is disgusting. I wish I read the many bad reviews before paying 500 euros. I booked and paid for a transfer, I had to cancel which was okay and told I would receive a refund I. 5-7 days. After several weeks I asked and was told I would not receive a refund. Please don’t use this website.”

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Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by email (feedback@gettransfer.com)

Posted 5 years ago

“Gettransfer is a dishonest business. I cancelled my booking and was offered an account credit with a 10% bump in value. I declined and they agreed IN WRITING to refund to my credit card. I waited 3 weeks then contacted them to confirm the refund had been made. That's when they said they're no longer making refunds and i would have to accept an account credit! I understand everyone is under financial pressure but no other company I've dealt with has acted so blatantly in its own interests. Gettransfer does not deserve to survive the pandemic, in fact they're probably already broke and the account credit is worthless. Don't believe their response below that they are doing their best to resolve issues. It's a lie. STAY AWAY from them even when travel starts up again. Gettransfer cannot be trusted to abide by the letter or spirit of the contract. Terrible company run by unscrupulous crooks.”

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Posted 5 years ago

This information is false. We are dealing with complaints which every business has, especially in these difficult times. If you have any questions please contact us at info@gettransfer.com.

Posted 5 years ago

“I cancelled my order long before the needed to come , canceled my order but got no word on a refund as a college student i need every penny i have to go home”

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Posted 5 years ago

We are doing our best to resolve arising issues. We have offered to preserve your payment within our website with a 10% increase for future use.

Posted 5 years ago

“GetTransfer are an intermediary booming platform. Booked a transfer and paid. 6 hours later the actual driver called to tell me he had problems being paid by GetTransfer and so would not be providing the service through them. Contacted GetTransfer who asked for more money to provide a lesser service by an alternative driver. I declined and requested a refund. GetTransfer refused, stated they would only offer a credit note and cited the current COVID pandemic as the reason for this contravention of consumer rights. My advice - don’t use them.”

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Posted 5 years ago

We are doing our best to resolve arising issues. We have offered to preserve your payment within our website with a 10% increase for future use.

Posted 5 years ago

“I booked a car and the driver failed to turn up I texted him 4 times and phoned him 3 times he never answered. Then when I wanted a refund I have had to provide screenshots of everything which was not a problem I had all the documentation but still they are not refunding my money. DO NOT EVER USE THIS COMPANY THEY ARE SCAMMERS NEVER USE THEM AT ALL JUST A BUNCH OF CROOKS”

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Posted 5 years ago

In the current global epidemiological and economic situation refund periods regarding prepaid trips are becoming hardly predictable. We are doing our best to resolve the situation as fast as possible. Meanwhile, as an alternative solution you were offered to preserve the payment within our website with a 10% increase for future use. If you have any questions please contact us at info@gettransfer.com.

Posted 5 years ago

“DO NOT USE IT. I cancelled my transport well in advance (many more days in advance that 48 h) and before the pandemic was declared. First email I sent they reply that reimbursement will be done between 7-30 days. As this period has passed now they say that I have to wait until the pandemic passes (who knows what their intention is). I think we should organise and see what type of actions we should start, this simply is not acceptable.”

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Posted 5 years ago

In the current global epidemiological and economic situation refund periods regarding prepaid trips are becoming hardly predictable. We are doing our best to resolve the situation as fast as possible. Meanwhile, as an alternative solution you were offered to preserve the payment within our website with a 10% increase for future use.

Posted 5 years ago

“Absolute disgrace of a company. Taking advantage of people dying all over the world. Appalling behaviour you should be ashamed by yourselves. Do the right thing and pay people their money back.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“RUSSIAN FRAUD? This is about gettransfer.com (they try to change their profile here to a fake site - but in reality still operate getransfer.com - Great customer focused company, indeed!) FRAUD? - Does refuse to refund my money (although the booking is fully refundable) and just put it off to "some time once the pandemic is over". Just read all the other reviews and STAY AWAY. The company is RUSSIAN owned, based on Cyprus, and apparently does not think the rule of law is applicable to them (like changing terms and conditions without consent). Please don’t fall for the cheaper prices and get a safe and reliable transfer elsewhere.”

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Posted 5 years ago

We are doing our best to provide our customers with solutions. In these difficult times there are certain circumstances that must be taken in mind. You can use the deposit on our website at any given time and if you would rather like to receive a refund, we will process it after the global pandemic ends.

Posted 5 years ago

“Do not book with gettransfer. You refuse to return my money even though I cancelled according to your cancellation policy. I was reassured that I would get full refund in 30 days now they are saying I will receive it after the pandemic. Ridiculous !! Can any one please advise how we can take this matter forward.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by email (feedback@gettransfer.com)

Posted 5 years ago

“Careful, this company is unprofessional and will keep your money against your will! I booked a transfer with them, and after the travel restrictions of the Corona Crises I had to cancel my booking. I got an e-mail by one of their support managers which asked me whether I would like to have the company keep my money as a deposit for a later booking or whether I wanted my money returned. I chose the second option and got my preference confirmed by the same manager. A couple of weeks later I realized that they didn’t return the money but that, now, I had a deposit on my account. I wrote a message to ask what was happening, and got a message from another support manager that gettransfer decided to change their user agreement and they did not realise there would be so much to do so they didn’t have the time to inform clients about the fact that they stopped refunding money and had the deposit system now. After telling them that I never agreed to this, and I would never travel with them again and that I wanted me money refunded (as it was confirmed in written form before), they answered that the money could be used to travel with them again (?!) and that I may request the money at a later time. This is fraud and absolutely, highly unprofessional! It is nothing but outrageous. If you book with this company, they will decide to change their user agreements (without your consent, without informing you) and keep your money. Don’t book!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“This a fraud, company, cheating careers as well as clients,as a career they did not pay me, and even not telling the day which they can pay Cha”

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Posted 5 years ago

Dear Partner, we apologize for this situation. We are doing our best to resolve your issues with the payment. Please, provide us with your ID number to feedback@gettransfer.com so we could assist you.

Posted 5 years ago

“This a REAL TRUTH I don’t do reviews but this time I have too. The worst company to work for as a partner and also customer. They don’t give it the customers the invoice or receipt so you can’t claim that. Another thing that if the job is for 200£ as partner you get 168£ huge commissions take it plus you always have to chase them for your money and they always say we have a problems but will will sort it out ASAP that’s not true . They take money from the customer stright away but to pay the partners who do they job they don’t also charge you stupid penalty charges . I will never recommend it . STAY AWAY”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews