Name: Gettransfer
Address: 10, Larnaca
Rating: 4.22

“I requested the return of my money from a cancelled booking and was told I would receive it back with 7 - 10 days. I was happy and waited but no return received. They have now changed the returns rights and I’m now told that they will be holding it on my account and not giving a refund. I will not be using this service again and do not want a credit on my account. I paid with Credit card and they will take care of this.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. These issues are resolved by mail (feedback@gettransfer.com)

Posted 5 years ago

“The company is refusing to give me a refund even though I cancelled well within the prescribed cancellation period. It seems they have changed the rules recently but I booked under the older rules.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“463/5000 Fraud!!!! I requested the return of my money, more than 15 days before the contracted service and they have not returned the money (€ 120). Fortunately I paid with Paypal and they will take care of the incident. In the emails they assure me that they will make the return, since I am in the legal deadlines, but I have been waiting a month and they have not done it. I do not hire my services with this company again and I certainly do not recommend that you do so. a greeting”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Don't work whit this company. I have done 5 jobs and they didn't do the payment (from 18 February and 4 of March) Go to British hart foundation for voluntary work.”

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Posted 5 years ago

Dear Partner, please write to partner@gettransfer.com so our manager could assist you.

Posted 5 years ago

“promised refund but refuse to give it”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“The same as everyone else. My refund has been withheld. We cancelled, refund was confirmed, we were reassured money was coming back. Money never be seen. I is illegal, not just unethical, to change and apply new T&Cs on user services. Thieves”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Never recommend anyone to use this website, it has no code of ethics at all. I booked a car to Ban Phe Pier(Rayong) in order to go to Samed Island on 4th Apr to departure fron Bangkok on Aprl 6, at 9am of 5, i discovered that Samed Island is closed for entire April, no foreigner and non-resident can go in/out of the island, so i emailed them and asking for cancellation, they replied said i need to cancel within 48 hours! WTF! I told them as soon as i know the situation, and have not wasted any of thier time, and i even told the driver...Thai government is controlling the traffic in order to contain the pandemic, these people just a bunch of blood suckers,no compassion during this crisis for anyone who stuck in the outside world! Wish them to go bankrupt ASAP!!! i lost 49USD:-( I will try to reason with the driver to see if i can reschedule to a later appropriate timing...wish me luck”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Requested a cancellation for four private transfers for Tokyo on February 20th, 2020, was advise that the refund should be processed in 5/30 days, now they said after pandemic passes?, as I see in previous reviews, this is a typical sham and a fraudulent company. Please stay away!!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“NEVER use Gettranfer, this is obviously scam . I've just read many reviews describing fraudulent behavior... too late. My personal experience: I paid in advance, then their driver canceled at the last moment and now I'm waiting 6 weeks for refund....”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“OMG! Very bad experience with this company. Booked and paid Singapore Dollars 543.17 on 26 Feb 2020 for pickup to and fro Narita Airport on 12 and 18 March 2020. Was informed by their online chat staff that in the event the booking is cancelled prior to 48 hours before transfer I am able to get full refund. I cancelled the booking 8 days prior to departure due to Covit 19 because we are not allowed to travel to Tokyo. They emailed back to say refund will be in 5 to 30 days' time. Till now (more than 30 days have passed) I have not received my refund. Reminded them twice via email but their reply was to wait "Until the end of COVID-19 pandemic as well as in all other cases...............". I don't see why my refund is delayed due to Covit 19 pandemic when they are able to take my money immediately. This is so unfair! I have lots of online purchases and transactions, etc. this is the first and only experience that I'm not able to get my refund for more than 30 days.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“even thought the cruise was cancelled by the Government - and even though we emailed a cancellation - they refused to refund our payment. lousy customer service”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“they take the clients money in advance and are supposed to pay the carriers monthly after completion of the transfer, so far they haven`t paid their carriers since February citing the corona virus as the reason. they have had the money in advance and are refusing to pass it onto the carriers who have paid out to carry out the transfers.”

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Posted 5 years ago

Dear Partner, We always pay our partners that provide quality service. Please, write to partner@gettransfer.com so our managers could assist you.

Posted 5 years ago

“They charge to the drivers 35 % of the amount, is this fair? Die Provision von GetTransfer.com beträgt 35% des Betrages finden Sie das fair? La commission de GetTransfer.com est de 35% du montant pensez-vous que c'est juste? La commissione di GetTransfer.com è pari al 35% dell'importo che ritieni giusto? Η προμήθεια της GetTransfer.com είναι 35% του ποσού που νομίζετε ότι είναι δίκαιο; I promítheia tis GetTransfer.com eínai 35% tou posoú pou nomízete óti eínai díkaio?”

Helpful Report

Posted 5 years ago

Dear Partner, we are improving our service by adding strict policies. We always pay fair to our partners that provide quality service.

Posted 5 years ago

“Not Recomended This Company They Have No Cars. You Pay For Booking Dont Pay Anythinks İf You Need a Transfer Pay at the service is batter. İf You Booking you should have to get services.”

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Posted 5 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 5 years ago

“Transpiration booked One day in advance for Paris airport. Few hours latter my flight to Paris was canceled due to corona virus, Than i asked for full refund. Answer from get transfer was ;my cancellation is done in les that 48 h in advance, therefore i cant get full refund?? What?? But i booked it less than 48 h, and Paris is shut Down because of corona virus. THE WORST transfer company ever”

Helpful Report

Posted 5 years ago

We sincerely apologies that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“We booked 12h before we needed the Van. Our last flight got canceled because of COVID-19. Every company showed empathy and refunded us the cost occurred because of these circumstances except GetTransfer. This is a sign that the company just cares about money and not at all about their customers. This was the first and last time booked with GetTransfer.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Cancellation 2 hours before the service due to strike situation in Paris. The driver didn't made the service so I want my money back. You denie it based on policy terms. Exceptional situation should be enough to give the money back to a long time customer. I'll never use your app again!!!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“AVOID AVOID AVOID... Our biggest issue was finally a langage issue. I think that there was a miscommunication or intrepretation of the location, time of our appointment. When we had to call the driver (Russian most probably), upon arrival in Paris Charles de Gaules, we fail to communicate each other (either in French of English). We finally had to take a taxi and travel to our final destination. I have asked a refund for the service not rendered... let s see but I have no hope (in view of the other comments) ;(”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“THE WORST !!!! Requested cancellation on 22nd Feb. I was informed that the refund will be processed in 30 days. Been 1 month today and even post endless follow ups, the website has not issued me a refund and keeps saying they cannot comment when the refund will be issued! Stay away from these scamsters!! Shame on you for stealing people’s money and lying.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Driver never showed up at the airport. It was 1 am at jfk and i was traveling with a child! Driver’s phone was unable to reach And customer service told me to just get a cab! I filed a refund feb 15 and no refund was issued! They keep telling me to wait. Are you kidding me??? This people are scammers. Please do not fall for their scams. I am actually wondering where to report these people so they cant continue to scam people with their hard earned money like they did to me.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews