Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

“SCUM!!!! Booked a transfer on January for March...Had to cancel it in February due to a lack of answer from the driver so I didn’t know if he would pop up or not.. was told 15 to 20 days for refund what sounded scandalous to me,I waited...Then they said the refund was being processed,kept waiting....Then offered me to keep my deposit for another transfer what sounded to me like I was being fooled,I said NO I want my money,they said yes your money will be in your bank account in a near future...Bloody April and not only still nothing,they just put a new policy 02 April where they can’t refund anymore what obviously shouldn’t apply to my refund since was supposedly on the way since February....Irina Lebedeba is the “manager” (she says) who’s been lying to me all this time and now just saying there’s nothing I can do... They are thieves!They shouldn’t take any money until 24/48h prior. No months in advance and then not giving it back. Trying to report this company and this girl as much as possible. Unbelievable they steal from people like this.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by mail (feedback@gettransfer.com)

Posted 5 years ago

“Just avoid this company! If the subject is a full refund they are not very responsive!”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“I'm so disappointed and let down by Get Transfer customer services.I requested the return of my money almost a month before transfer dates FIRST DATE 10TH APRIL. I was told I would get refund back with 7 - 10 days. I was happy and waited but no return received. They have now changed the returns rights and I’m now told that they will be holding it on my account and not giving a refund. I want my money back and I'm not happy with my money being held on account . When I booked my rights stated that I could cancel within 48 hours now the company won't honour this . I'm so upset about having to cancel my trip to Portugal as it was for our 25th anniversary. Not being able to get a refund for my 3 taxi transfers has added to my upset. Very regrettably I have to Advise clients to be wary about using this company”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Never use get transfer - ever! I booked cab to take a cancer patient from Whitstable to London for a hospital appointment. The car never turned up yet get transfer wouldn't refund so we sent screen shots to prove the car didn't show and they sent an email stating I would be getting a refund. No money has been returned after a month. When I wrote to ask where the money was they say they now won't return it due to the Coronovirus situation and it being a force majeure but the booking was made before the UK Coronovirus lockdown and the taxi didn't turn NOT because of the crisis [because the crisis hadn't imploded yet in the UK] but because they were dishonest and unreliable. Get transfer has stolen our money and caused us real stress. I am consulting with a lawyer to take legal action because the principle of operating in such a lawless way should not be permissible. The company didn't deliver their service because they are a shoddy company that should not be operating and abusing people's trust and stealing their money. Shocking.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“THIS COMPANY IS A SCAM The first "transfer" was delayed... The return trip was not carried out for an urgent business trip and the money was still not refunded after 3 months. Very unfriendly customer service, which unfriendly says you should write to their INFO address and hang up the phone. With such a driving service you risk your punctuality, your money and your nerves!”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“I requested the return of my money from a cancelled booking and was told I would receive it back with 7 - 10 days. I was happy and waited but no return received. They have now changed the returns rights and I’m now told that they will be holding it on my account and not giving a refund. I will not be using this service again and do not want a credit on my account. I paid with Credit card and they will take care of this.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. These issues are resolved by mail (feedback@gettransfer.com)

Posted 5 years ago

“The company is refusing to give me a refund even though I cancelled well within the prescribed cancellation period. It seems they have changed the rules recently but I booked under the older rules.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“463/5000 Fraud!!!! I requested the return of my money, more than 15 days before the contracted service and they have not returned the money (€ 120). Fortunately I paid with Paypal and they will take care of the incident. In the emails they assure me that they will make the return, since I am in the legal deadlines, but I have been waiting a month and they have not done it. I do not hire my services with this company again and I certainly do not recommend that you do so. a greeting”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Don't work whit this company. I have done 5 jobs and they didn't do the payment (from 18 February and 4 of March) Go to British hart foundation for voluntary work.”

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Posted 5 years ago

Dear Partner, please write to partner@gettransfer.com so our manager could assist you.

Posted 5 years ago

“promised refund but refuse to give it”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“The same as everyone else. My refund has been withheld. We cancelled, refund was confirmed, we were reassured money was coming back. Money never be seen. I is illegal, not just unethical, to change and apply new T&Cs on user services. Thieves”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Never recommend anyone to use this website, it has no code of ethics at all. I booked a car to Ban Phe Pier(Rayong) in order to go to Samed Island on 4th Apr to departure fron Bangkok on Aprl 6, at 9am of 5, i discovered that Samed Island is closed for entire April, no foreigner and non-resident can go in/out of the island, so i emailed them and asking for cancellation, they replied said i need to cancel within 48 hours! WTF! I told them as soon as i know the situation, and have not wasted any of thier time, and i even told the driver...Thai government is controlling the traffic in order to contain the pandemic, these people just a bunch of blood suckers,no compassion during this crisis for anyone who stuck in the outside world! Wish them to go bankrupt ASAP!!! i lost 49USD:-( I will try to reason with the driver to see if i can reschedule to a later appropriate timing...wish me luck”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Requested a cancellation for four private transfers for Tokyo on February 20th, 2020, was advise that the refund should be processed in 5/30 days, now they said after pandemic passes?, as I see in previous reviews, this is a typical sham and a fraudulent company. Please stay away!!”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“NEVER use Gettranfer, this is obviously scam . I've just read many reviews describing fraudulent behavior... too late. My personal experience: I paid in advance, then their driver canceled at the last moment and now I'm waiting 6 weeks for refund....”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“OMG! Very bad experience with this company. Booked and paid Singapore Dollars 543.17 on 26 Feb 2020 for pickup to and fro Narita Airport on 12 and 18 March 2020. Was informed by their online chat staff that in the event the booking is cancelled prior to 48 hours before transfer I am able to get full refund. I cancelled the booking 8 days prior to departure due to Covit 19 because we are not allowed to travel to Tokyo. They emailed back to say refund will be in 5 to 30 days' time. Till now (more than 30 days have passed) I have not received my refund. Reminded them twice via email but their reply was to wait "Until the end of COVID-19 pandemic as well as in all other cases...............". I don't see why my refund is delayed due to Covit 19 pandemic when they are able to take my money immediately. This is so unfair! I have lots of online purchases and transactions, etc. this is the first and only experience that I'm not able to get my refund for more than 30 days.”

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Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“even thought the cruise was cancelled by the Government - and even though we emailed a cancellation - they refused to refund our payment. lousy customer service”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“they take the clients money in advance and are supposed to pay the carriers monthly after completion of the transfer, so far they haven`t paid their carriers since February citing the corona virus as the reason. they have had the money in advance and are refusing to pass it onto the carriers who have paid out to carry out the transfers.”

Helpful Report

Posted 5 years ago

Dear Partner, We always pay our partners that provide quality service. Please, write to partner@gettransfer.com so our managers could assist you.

Posted 5 years ago

“They charge to the drivers 35 % of the amount, is this fair? Die Provision von GetTransfer.com beträgt 35% des Betrages finden Sie das fair? La commission de GetTransfer.com est de 35% du montant pensez-vous que c'est juste? La commissione di GetTransfer.com è pari al 35% dell'importo che ritieni giusto? Η προμήθεια της GetTransfer.com είναι 35% του ποσού που νομίζετε ότι είναι δίκαιο; I promítheia tis GetTransfer.com eínai 35% tou posoú pou nomízete óti eínai díkaio?”

Helpful Report

Posted 5 years ago

Dear Partner, we are improving our service by adding strict policies. We always pay fair to our partners that provide quality service.

Posted 5 years ago

“Not Recomended This Company They Have No Cars. You Pay For Booking Dont Pay Anythinks İf You Need a Transfer Pay at the service is batter. İf You Booking you should have to get services.”

Helpful Report

Posted 5 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 5 years ago

“Transpiration booked One day in advance for Paris airport. Few hours latter my flight to Paris was canceled due to corona virus, Than i asked for full refund. Answer from get transfer was ;my cancellation is done in les that 48 h in advance, therefore i cant get full refund?? What?? But i booked it less than 48 h, and Paris is shut Down because of corona virus. THE WORST transfer company ever”

Helpful Report

Posted 5 years ago

We sincerely apologies that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews