Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

“We booked 12h before we needed the Van. Our last flight got canceled because of COVID-19. Every company showed empathy and refunded us the cost occurred because of these circumstances except GetTransfer. This is a sign that the company just cares about money and not at all about their customers. This was the first and last time booked with GetTransfer.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Cancellation 2 hours before the service due to strike situation in Paris. The driver didn't made the service so I want my money back. You denie it based on policy terms. Exceptional situation should be enough to give the money back to a long time customer. I'll never use your app again!!!”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“AVOID AVOID AVOID... Our biggest issue was finally a langage issue. I think that there was a miscommunication or intrepretation of the location, time of our appointment. When we had to call the driver (Russian most probably), upon arrival in Paris Charles de Gaules, we fail to communicate each other (either in French of English). We finally had to take a taxi and travel to our final destination. I have asked a refund for the service not rendered... let s see but I have no hope (in view of the other comments) ;(”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“THE WORST !!!! Requested cancellation on 22nd Feb. I was informed that the refund will be processed in 30 days. Been 1 month today and even post endless follow ups, the website has not issued me a refund and keeps saying they cannot comment when the refund will be issued! Stay away from these scamsters!! Shame on you for stealing people’s money and lying.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Driver never showed up at the airport. It was 1 am at jfk and i was traveling with a child! Driver’s phone was unable to reach And customer service told me to just get a cab! I filed a refund feb 15 and no refund was issued! They keep telling me to wait. Are you kidding me??? This people are scammers. Please do not fall for their scams. I am actually wondering where to report these people so they cant continue to scam people with their hard earned money like they did to me.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Do not take fall for this company. I was stupid to do so despite of bad reviews. I fell for their discounted price so i gave it a try. Customer service people also reassured me they screen their drivers and blah blah blah. But the driver was a NO SHOW!!!! I was even unable to contact that asshole. It was 1am at the jfk airport and i was traveling with a child! Customer service told me to just get a cab and file for a refund. Useless!!! I filed for a refund the day after the flight which was feb 15. Until now no refund was issued. Scammers. Please don’t get scammed like I did. I am actually wondering where can I possibly report these people.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“I only lost a little money, but it's not the point. They're obviously scam artists (and seemingly based/from Rusia). I booked car transport from a port on Bali to the International Airport - on arrival at the port (on time), other car services for other passengers were there, with name boards, but no driver/car for me (and no local telephone number to call), so after running around trying to find the non-existant driver, I hired a local driver. Subsequent email attempts to have money refunded were unsuccessful (as they keep saying their so-called 'Quality Assurance Dept' is looking into it...sure they are...). JUST AVOID.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“This company left us stranded in Argentina. They did not show up for the agreed upon transfer and have refused to issue a refund. The customer service is atrocious. From the other reviews on here it looks like they make a practice of stealing their customers' money.”

Helpful Report

Posted 5 years ago

We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“This company took my money and left me stranded at the airport with 4 children aged 6 and under!!!!! The driver did not answer my calls and switched his phone off and the gettransfer office did not answer either!!! 4 weeks later I have still not received my money back I keep being told it’s been sent!!!! Absolutely appalling service if anyone is thinking of booking DONT!!!!!”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken

Posted 5 years ago

“am a driver and they always had late payment with us ...the company is selfish and even who read this and will book with them ... it been less than a month(conv-19) and we are already not getting paid..plus thay increase commission up to 30% ... IF YOU READ A FEW COMMENT BELOW THIS ONE YOU CAN SEE THAT THE COMPANY IS WRITING THE EMAIL AND SAYING IT IS A DRIVER LOOOOL WHAT A JOKE IS YOU COMPANY IS .... I CAN PROMIS GETTRANSFER THAT FROM NOW ON I WILL PICK UP THERE CLIENTS LATE ......UNTI WE START GETTING paid ON TIME AND TREATED THE SAME AS EACHOTHER”

Helpful Report

Posted 5 years ago

Dear Partner, We are doing our best to provide service and pay for the work of our partners. For any questions, write to partner@gettransfer.com.

Posted 5 years ago

“I booked a roundtrip transfer with GetTransfer for 390 euros. For my first transfer, I did not receive any correspondence and had to reach out to the company myself to find out if they had even received my request let alone were picking me up. Everything for that ride went smoothly, although I requested a driver that spoke English, and mine didn't. That wasn't really a problem though. The problems started when I had to change my flight home. I was originally supposed to fly into Milan Bergamo, but due to the travel restrictions with COVID-19, I was unable to fly into Italy anymore, so I changed my flight to land in Zurich. I contacted the company right when I changed my flight to see if I could cancel the return transfer or change it to be from Zurich to my final destination instead of Milan. It took very long to receive a response, and when I got one, they did not help at all. They said that since I didn't contact them in time, I wasn't allowed to get a refund or cancel. I asked if it could just be rerouted, and they said that I just had to request a new transfer and pay for the new one. That just seems totally absurd for the circumstances. I also asked if I could just get credit for the transfer to apply to a future one, and they stopped responding. NEVER book with this company. There are other companies that actually care about and will work with their customers. I cannot believe that instead of responding to my emails, they just ignored their customers in a time of dire need.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken

Posted 5 years ago

“I booked a roundtrip transfer with GetTransfer for 390 euros. For my first transfer, I did not receive any correspondence and had to reach out to the company myself to find out if they had even received my request let alone were picking me up. Everything for that ride went smoothly, although I requested a driver that spoke English, and mine didn't. That wasn't really a problem though. The problems started when I had to change my flight home. I was originally supposed to fly into Milan Bergamo, but due to the travel restrictions with COVID-19, I was unable to fly into Italy anymore, so I changed my flight to land in Zurich. I contacted the company right when I changed my flight to see if I could cancel the return transfer or change it to be from Zurich to my final destination instead of Milan. It took very long to receive a response, and when I got one, they did not help at all. They said that since I didn't contact them in time, I wasn't allowed to get a refund or cancel. I asked if it could just be rerouted, and they said that I just had to request a new transfer and pay for the new one. That just seems totally absurd for the circumstances. I also asked if I could just get credit for the transfer to apply to a future one, and they stopped responding. NEVER book with this company. There are other companies that actually care about and will work with their customers. I cannot believe that instead of responding to my emails, they just ignored their customers in a time of dire need.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken

Posted 5 years ago

“Avoid booking this service which is provided by drivers who are not in compliance with italian regulations. I had direct and indirect experience, once the service was booked, a driver arrived who did not meet the legal requirements and a vehicle was not approved for taxi transport. The legal consequences are civil and anyone who uses this service is responsible for it. And also you are not insured as required by law. Italian experience.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken

Posted 5 years ago

“I have used the company perviously and was very happy. Due to the current C-Virus situation my flight was cancelled with less than 24hrs notice. I let the company know as soon as I did new flight details, also cancelled 2hours later, I suggested transferring the journey to a later flight in 6 weeks time and was told it is not possible and no refund. They have sixty pounds for doing nothing. I could understand if they had been waiting at the airport and incurred expenses, but this is ridiculous. No goodwill on their part, very disappointing in these very trying times.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“AVOID AVOID AVOID A surprise French air traffic control strike meant our flight was late landing. We learnt about the possibility of delay just before take off. We advised our Get Transfer driver immediately. He saw the message but did nothing about it. We landed over an hour late, the driver had left and we ended paying for a transfer service (EUR280!!!) that the driver didn't deliver and we didn't receive. I understand technically that the policies of Get Transfer let them get away with this but the reality is anyone with a a need to cancel, delay or amend their booking within 48 hours cannot do so. This must happen often so there are no doubt many disgruntled people.It is balatant money-grabbing. Some customer care and better options from Get Transfer would win them more business as opposed to turning it away.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“DO NOT USE THIS ORGANISATION DO NOT USE THIS ORGANISATION Whilst I have sympathy for all concerned in light of the Coronavirus situation they will not refund a transfer I had prepaid for as I did not cancel it within 48 hours of arriving. The reason for this was the Austrian Government decided to lock the country down within the 48 hour window. I informed them as soon as it became public but they simply keep referring me to their Terms & Conditions. We did not cancel because we wanted to, we had no choice as we the country had been put in lockdown. I spoke to the taxi company directly who were not out of pocket as they were aware of the situation but they also confirmed to me they would not be receiving any money from GetTransfer so the money is being kept for themselves for doing nothing!! In total €398. Nothing short of theft!”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“We paid for a full 2 way trip and in the last day of our vacation they told us that the trip back isn’t available anymore and charged us 300 eur more for another car to come. Please avoid this company, it’s a scam.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Cancelled my booking long before it was due, but after 15 days still no refund now been told it takes 30 days to refund. This is a terrible company and should be closed down.”

Helpful Report

Posted 5 years ago

Dear Customer, Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Get Transfer left me and my family stranded at a ski resort when they failed to send a car I had booked and paid for. On the day they phoned and promised a refund. I also received an email from their manager Victoria Podluzhnaya confirming that a refund was being sent. I have not received any refund. On the day I had to book another car which could not be done until that evening, book an overnight hotel in Geneva and pay for 4 new flights. This company appears to be totally untrustworthy and dishonest.”

Helpful Report

Posted 5 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 5 years ago

“Cancelled my transfer due to a bereavement, was told refund would take up to 30 business days. I questioned this and was told up to 7 business days. After 7 days, still no refund. i was then told up to 15 business days. After 15 days, still no refund. i was the promised my refund that night and guess what? yip no refund. This company holds on to your money no matter whether you cancel, they cancel or even if no driver turns up and you are left stranded, with no intention of refunding you unless you go down legal rout which takes unnecessary time. My next step is to report Get Transfer (may-be) to the cyber crimes.”

Helpful Report

Posted 5 years ago

Dear Customer, the refund is carried within 30 days. We apologize for the delay. Please expect the funds to be transferred to you in the nearest time.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews