LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,664 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Excellent service. Couldn’t believe how strong and skilled Gabriel was. The cabinet was unbelievably heavy and he deftly loaded it into the truck alone.”

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Posted 4 years ago

“Really great movers, professional and on time. Would use again”

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Posted 4 years ago

“Really great movers, professional and on time. Would use again”

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Posted 4 years ago

“The guys were very nice and courteous. On time and finished the job very fast and efficient. I will recommend your company to anyone who may be in need of your service. Thank you for your service.”

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Posted 4 years ago

“Your service was the best. The loaders were on time. I will definitely recommend you to all my friends.”

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Posted 4 years ago

“Really great movers, professional and on time. Would use again”

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Posted 4 years ago

“Listed the items to be picked up, got an online quote and placed the order. Got a confirmation of the order and the time and date of pick up. A few days before the pick up got a call telling me that the quote was only for one of the items listed and even though the other items were listed in my request we didn't enter them correctly and to add them to the order would be an additional $80...feels like bait and switch.”

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Posted 4 years ago

“The gents showed up on time, were very professional and did a superior job. Including having to carry out an old tube TV that surely weighed 300+ pounds. They were kind and professional for all of it.”

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Posted 4 years ago

“Very professional and friendly work fast. Glad I used them”

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Posted 4 years ago

“Markilah called to confirm that she was on her way and she and her partner arrived in about 30 mins. They had my big a$$ sleeper sofa out in 5 minutes. Would highly recommend her. Never underestimate the power of a woman!”

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Posted 4 years ago

“The lead guy was very polite, very respectful and responsive. Excellent service....very rare these days.”

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Posted 4 years ago

“Setting up the pick up was easy, paid upfront based on the estimate provided via photos submitted. They then asked for more photos prior to the pickup as was stated an unlisted item was also scheduled. I submitted those photos via their website as well as via email the morning of the day before our scheduled pick up. On the day of the scheduled pickup they never came. We contacted them and they needed to reschedule for the following day. They finally arrived and as they were loading up the items I asked if they had enough room in their van and they assured me it would all fit. It didn't. They had to unload the van at a local place and come back for a second load up (no pun intended). Upon returning their service center attempted to contact me and the loader handed me his phone to speak with them. Speaking with the rep I was told that I needed to pay an additional fee, which was more than the original amount I paid upfront, claiming that due to the second loading trip it I have to pay more. I told them this is extortion asking for more money due to the lack of either your estimator, process, scheduler or size of the vehicle that I shouldn't have to pay for. They put me on hold and later came back saying they would lower the amount but I still had pay in order to remove the rest. I said no way I'm paying any more than I already did so how do we proceed from here. They said they then couldn't complete the job and take anything else. Unfortunately for them the loaders were done with the second batch so I asked what now? Are you seriously going to ask them to do more work to not take it and unload it? The rep them spoke with the loader to work out the details but they took the rest and I refused to pay extra. All in all I think they have poor communication with their estimation and dispatch process. Likely just a subcontractor that doesn't do a great job of connecting the work to the right folks and then tries to make up for it by charging more money. Be careful this doesn't happen to you!”

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Posted 4 years ago

“I had a disappointing experience with LoadUp. They missed an all-day appointment to pick up a sofa, then missed another slot the next day. The loader finally arrived 3 hours late by himself, so I had to help lift the sofa. They offered small refund, but too little in my opinion based on how much time I spent on the phone and waiting for them to arrive.”

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Posted 4 years ago

“They called when they were on their way, our driver was very polite and prompt. He even went out of his way to call dispatch and get a copy of our load receipt the next day. Super helpful and customer oriented. I would definitely recommend!”

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Posted 4 years ago

“Easy to book and the gentleman, David, who did the pick up was a kind and professional.”

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Posted 4 years ago

“Came by the time he said. The removal was fast and easy. Thank you for sending Gabriel.”

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Posted 4 years ago

“Very convenient. Wanted to get rid of an old desk; 24 hours later it was gone. Will definitely use again!”

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Posted 4 years ago

“This is my second time using LoadUp and I will continue using them in the future for haul away services. Each time, the guys were friendly, professional, and worked quickly. In and out in just a few minutes. Also, the prices are great. So glad I found this company.”

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Posted 4 years ago

“The service was great , guys were prompt courteous and professional. Definitely recommend”

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Posted 4 years ago

“Efficient- good communication Would use again”

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Posted 4 years ago

LoadUp is rated 4.6 based on 7,664 reviews