LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,231 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“That was so quick and easy and I will absolutely use this service again. Thank you!”

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Posted 1 year ago

“Easy to order a pickup and schedule it. Then I got emails using two different names, names that differed from the initial company’s. Spoke to Mattress Disposal Plus first to make order, then received emails from LoadUp and College Hunks. As I called several companies for quotes, I cancelled the order from College Hunks. Then got an email giving me a refund for cancelling the order, from a company that I hadn’t paid. It ended with LoadUp arriving when they said they would and picking up the mattresses, while the truck from College Hunks pulled up. I still don’t know which company works for which company—just glad LoadUp took the mattresses.”

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Posted 1 year ago

“Good service but the claim to be eco friendly seems to be untrue for mattresses as I was told by the driver that my mine would just go into a landfill.”

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Posted 1 year ago

“Excellent service by the load up team very courteous and very careful taking out my recliner Highly recommended for Jijuan and his partner Great 👍🏽 team together.”

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Posted 1 year ago

“LoadUp made everything easy. They were responsive, especially to emails. They called and texted to let me know they were on their way, and super efficient and gracious when they got here. The price is fair too. Excellent!”

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Posted 1 year ago

“couple were friendly and efficient… and fast… they got my 2 piece sectional out of here with no problem”

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Posted 1 year ago

“They showed up right on schedule, perfect, we quick friendly and did a great job. I would highly recommend to any of my friends.”

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Posted 1 year ago

“Professional, respectful, great job!”

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Posted 1 year ago

“Excellent service. Well done. Movers very professional and courteous. Moving a queen sleeper sofa that was very happy. Thank you so much. I would highly recommend this company. Elizabeth”

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Posted 1 year ago

“Excellent, ingenious, couldn't believe how quickly and quietly it was all done! Highly recommend Loadup,very pleased, Thanks Load up”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Timely, courteous and quick.”

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Posted 1 year ago

“Team was very helpful, worked hard and did the work correctly.”

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Posted 1 year ago

“Great service! They came in Easter and were very fast and mindful of my property. Would recommend them to everyone!”

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Posted 1 year ago

“I was so happy that when I had to make a last-minute arrangement they were able to work with me I’m placing the items outside and pick them up. I’m so glad that I was able to keep my schedule and also make the time to go to mass.❤️👍”

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Posted 1 year ago

“On Friday, Mar 29 via text to book pickup. I asked for call back and spoke with Marlon booked pickup on Mar 30 between 8AM-12PM. He sent me email link to make the payment online. The payment was processed per my bank. The day of pickup no one showed up, so I contacted the company. I was told multiply times someone in customer service will call me back. The last phone call I made after 5PM the rep informed me no loader is available today. He told me I would have to reschedule pickup on Monday, April 2nd. Then informed me my payment hasn't processed yet, so I could not schedule the pickup until payment is confirmed. I never heard of such a thing. If the payment wasn't going to be processed my bank would have declined the payment and their system would have known that immediately. The rep suggested I give him another credit card for payment to book the pickup for Monday. I had to explain I am not going to cancel the transaction and be charged a bank fee. He said I can't reschedule until payment is received. I hung up the phone in dismay of that conversation. I called my bank just to verify if Load-Up processed the payment, and yes they did. I highly do not recommend this company due to lack of communication, bad customer service, and company policies. I have one option is wait until my payment is received on their end and book Monday. I hope and pray I won't have to stop payment and be out over $200.”

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Posted 1 year ago

“Prompt, professional, and effective.”

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Posted 1 year ago

“Our loader Alhassane was on time and worked very quickly. Great experience! Thanks”

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Posted 1 year ago

“Communication was terrible. I had to reach out to get some idea of when my loader would show up. When I requested a mid-day arrival, the loader cancelled on me onlly 12 hours from pick up time. I had to make other arrangements, so cancelled my Load Up order. Load up refused to reimburse my full payment, when it was their loader that cancelled on me due to lack of their communication. I lost $500 due to their poor service. Terrible company.”

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Posted 1 year ago

“Original drive lied and a very good man pick our things up 2 hours late. Have to question the dispatcher or the original drive who said she was running later and would arrive in 45 minutes. What a damn joke. Don’t expect much from the company! The driver that finally pick out thing up was respectful and apologized.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,231 reviews