LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,922 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,922 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“So we needed a couch removed well the people show up and everything seems fine unfortunately they didn't come until late and it was dark out well they acted like they were going to load it well they didn't and we woke up the next morning with the couch in the woods behind our apartment and our complex trying to fine us I will not be using load up again especially if this is how they treat us.”

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Posted 2 years ago

“Everything went smoothly, from scheduling to confirmation to pickup. Totally professional from beginning to end and would definitely use them again!”

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Posted 2 years ago

“Beyond!!! Expectations, COST, and Efficiency!!!!!”

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Posted 2 years ago

“The LoadUp team was absolutely spectacular! They were punctual, courteous, respectful, kind and professional. We are overwhelmingly pleased!”

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Posted 2 years ago

“Yesterday I had loadup pick up a large couch and a large chair. Only one mover showed up and I had to help them carry both items down a flight of stairs and load them in the moving van. I’m happy my items are gone and the mover was nice. But I had to do half the work and I didn’t expect to do that.”

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Posted 2 years ago

“Brandon and helper were amazing. It was the hottest day of the year and both had smiles. Great people.”

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Posted 2 years ago

“Excellent, quick service!”

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Posted 2 years ago

“Great service courteous people”

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Posted 2 years ago

“Not very happy, I mean I guess it's great transparency when it comes to pricing, but I did not appreciate how they decided to leave 1 item that I paid to have removed with no reason. The "loader" clearly thinks it's okay to blatantly ignore homeowners asking them if they are taking the chair. We even moved it outside, then they stayed at my property ignoring some more. I thought something was off after the helper of the loader had me sign their phone before all the items were taken. I wish they had better communication skills to verbalize if there was a problem. At least it was cheaper than the leading competitor which would have charged double the price. The online booking and pay-per-item was my favorite part of this whole experience.”

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Posted 2 years ago

“They were very professional. Came in time and removed my furniture within 15 minutes. Very satisfied definitely recommend them. Thank you”

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Posted 2 years ago

“They were very professional and called me to let me know what was going on and did all the work of removal. Highly recommend”

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Posted 2 years ago

“They were polite and took care moving them items. I highly recommend them.”

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Posted 2 years ago

“Exceptional service! Did a great job! Very pleasant and professional. Will definitely use them again!!”

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Posted 2 years ago

“So easy and great”

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Posted 2 years ago

“For Andre: The two movers were fantastic. Took me days to gather the stuff and they took it within an hour. Very pleasant and very professional.”

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Posted 2 years ago

“I was very happy with my Load Up experience. The guy was courteous, clean, on time and efficient. He picked up a couch and love seat. I would definitely use this company again!”

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Posted 2 years ago

“Thomas and Noah did an excellent job. Very professional and caring. I would request those two gentlemen for future jobs. Than you LoadUp.”

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Posted 2 years ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 2 years ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

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Posted 2 years ago

“To say I am completely disappointed would be an understatement. I had everything outside waiting for the driver. All he had to do was load up and go. It was disassembled and so it saved time for that as well. I get home today only to see the mattress sitting there!! The absolute only reason I paid your company a single cent was to dispose of the mattress! The rest I could have disposed of myself! The mattress did not have bed bugs, not did it have any type of infestation at all. I slept on it and my fiance slept on it until Wednesday night when I disassembled everything. We had no bites or any sign of irritation from any type of bugs. There is absolutely no reason to have left it behind. What I expect is your company to come back and pick up the mattress ASAP. I understand the value of positive online reviews on all social media platforms. I also understand the negative reviews on all platforms can cause negative impacts on businesses as well. I am willing to affect either of this is not resolved. The response I received from them " Hi Matt, I am incredibly sorry that this has happened. Because the mattress was heavily soiled, the loader could not take it per the terms and conditions. We will be happy to refund that mattress amount back to you. Please let us know if you have any additional questions. Thank you and have a beautiful day!" They do not list this as an exception for non-removal. They are a junk removal company and are not delivering on their services. This is a very poor response and not acceptable in any way. Other BEWARE do not pay for their services!!”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,922 reviews