Goldcar Reviews

Name: Goldcar
Rating: 1.10

1.1 Rating 377 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goldcar 1 star review on 9th September 2025

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Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying upfront for car hire and collection from Malaga Airport we had to pay a deposit of approx £140.00 on our card. We returned the car full as requested but Goldcar deducted 60 euros. 50 E penalty charge and 10 for petrol.. despite three emails to customer services we have been ignored. Don’t use this Company they are just scammers and can’t be trusted. They confirm having inspected vehicle on return they would give a full refund.”

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Posted 2 years ago

“We actually had a good experience with the car until we returned it. We filled up with gas 25 miles before we returned the car to the Nice airport. What we did not know and were not informed of was a penalty of $50.00 on top of the $11.00 worth of gas. I’m sure it was in the fine print but no one said anything about it. This is a hidden expense to trap their customers. BE WARE!”

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Posted 2 years ago

“AVOID AVOID AVOID this company are absolute Scammers and not to be trusted I booked a hire car with Goldcar at Nice Airport for 4 days through I do Spain for £184 unfortunately my plane was delayed and I arrived at there desk 20 minutes outside there normal guidelines and was told my contract was now cancelled and I had to re hire at a cost of €630 for the same car but if I e mailed there head office it’s “likely” they would refund my original £184 when I return to the UK. I have just received an e mail from Goldcar stating my original hire is non refundable and they can’t help !!! Absolute Cowboys, should have looked at the 1,000s of 1star reviews before I used this shameful company Richard Preston”

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Posted 2 years ago

“We were charged an additional £260 for the hire of a car we had already paid for online with Do You Spain. . In addition we were not reimbursed full for the fuel deposit charge (underpaid by £20) though we have photo evidence of start and finish fuel levels. Their after rental service is non-existent. I will never use either company again. This is daylight robbery!”

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Posted 2 years ago

“Terrible customer service and blatant overcharging. Wish I had read the other reviews before renting from Goldcar. I made a reservation for a compact car through Expedia and made a deposit. When we arrived in the airport, they did not have a compact car and gave us an SUV instead, which was a nightmare to drive in Majorca. They charged me 40% more than the reservation was supposed to be for and refused to issue a refund when I contacted customer service claiming I had asked for an upgrade. What a scam!”

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Posted 2 years ago

“The worst rental car I have ever used. We were supposed to get an automatic but they had no automatic available when we’ve arrived. They have forced us to pay the additional insurance as they have recently changed the insurance policy and we would be liable for the full value of the car have we not taken the cover from them (double the car rental price!!) - excess only insurance wasn’t covering it anymore. Then we had to wait for the car as it was coming from different location. At the end the car had a pop up on the screen saying “service the car immediately” and some broken parts in the trunk. We have spent more than 2h to pick up the car. We had a little baby which made it a total nightmare. Stay away!!”

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Posted 2 years ago

“i made a reservation for one month and I paid in advance, now my flight is delayed for one day and they refuse to change the pick up date of one day, they canceled my contract and refuse to reimburse me and refuse to rent me the car one day later.they just stole my advance payment of 1000 euros-BE VERY CAREFUL THIS COMPANY and their marketing arm CARJET, real THIEVES!”

Helpful Report

Posted 2 years ago

“the E_ mail there is no word about the Insurence money , they make me paid 150 € for Insurence and after one day the charging caple stuck in the car I was with two kids in the street from 11 pm until 2 am then I take a taxi to hotel and leave the car in the street next day I had to take another Taxi from the hotel to where the car is. The customers service are the worst ever after 10 times trying to reach someone speak English they send me someone told me he can't help me😡😡it not his specialty I had to take taxi and go back to the airport where I did the contract they were rude and lier and told me to calm down How can I calm downan I had to leave two kids alone in Hotel one son is 5 years old 😤😤😤 because of their car , then they send me to the Coldcar parking , the workers there, were nice they told to go back and wait next to the car and they wil send someone to help me and they call me back to make sure everything was ok. And the problem of the car was silly and the office in the airport didn't tell me about the problem of the electro car and they lied and said they told me , the woman who did the contract told me it is better than the benzin car then she lied and told me I've told you that the electro car had always problem.😤😤😤 I stayed in the street from 08:00 am until 15:00 pm just wating in the street. I lost one day of my vacation cuz of them”

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Posted 3 years ago

“Warnings ng!!Almería ser port office would not give me car with United States drivers license. Was informed there needed international DL. Did not refund $$$. I had rented car in a different location in Spain 2 days prior with no problem. (Different company) Do not rent here.”

Helpful Report

Posted 3 years ago

“Good Afternoon, I just received a 50 euros penalty + 35 euros gaz fulfilling when there was only 25% of the tank to load on an Opel Corsa. Arriving to the airport, I mentionned that there was a small lack of gaz since I did not find gasoline station on the highway to the airport and the recepcionist told " that is not a problem at all ". This is not a way to care about a client not saying that the cost will be the same of three days renting. I would recommend any client to not go with this company. To add on this, the 950 euros they block on your card can be blocked until 30 days which I never saw in other rental cars companies, Very disappointed, Kevin MAIMI Very disapointed.”

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Posted 3 years ago

“We arrived in Nice (France) and was told our car had already been allocated - even though we'd already paid and arrived on time. They'd used our departure time from the UK to say we were 3 hours late. We had to pay £465 to 'upgrade' to a car we didn't even want (a Fiat 500 SUV - which was actually smaller). Rubbish company. Avoid!”

Helpful Report

Posted 3 years ago

“I rent a car from goldcar ( through rentalcars) in Lisbon airport . When we came to take the car the service representative ask for my credit card . I didn't have it with me ,but I had my debit card, my wife had 2 credit cards but it didn't help. The only solution the service representative gave as was that my wife will be added as an extra driver ( 83 euro) and we pay an extra 245 euro for the insurance. even thoוght we had the full cover from rentalcars. the car we got was in bad condition- The tires were old and every time we stopped to fill up with gas we had to fill the tires with air because there was an air leak, the vehicle was delivered without an instruction book without a yellow vest - very unsafe. I was shocked. I had my debit card, they would not care. So. We call your service representative and she told us to add my wife as an extra driver , send you the contract ,and that you will give us a refund 245 euro (the extra payment for insurance that we already had )”

Goldcar 1 star review on 30th August 2022

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Posted 3 years ago

“Its a 1st and last time I tried to rent with this company. I have rented in Nice / France thru web. I have a couple of questions related to pick up time. When I called to service team It was really BAD experience. I have found unprofessional and useless customer service , without patience and without empathy - and 2 times just dropped off the call would never suggest to my friends and family”

Helpful Report

Posted 3 years ago

“Hi I would like to share the experience with the company Goldcar, because their staff are very unfriendly and their rules are non-life. I booked the car on the internet about two months before the trip started and paid a 20% deposit with my credit card. When I arrived at the airport on Madeira island on 2nd August 2022 I had to pay the remaining amount. Unfortunately, I had only a virtual card and not a physical card. Their rules say they don't accept virtual cards. I understand this. Unfortunately I have only a virtual card because I forgot the physical card at home and with this card I have also paid the deposit. But I also had the physical diners card but payment was possible only with the card with which the deposit was paid. When my husband wanted to pay with his credit card, it was also impossible because their rules said that you must have a credit card in your own name. The only solution was to change the contract and change the name of the first driver. But in this case the price was higher for about 200 eur (we are talking about 4-day rent here!)!!! We decided that we wouldn't rent a car and rather lose the deposit. So for these reasons I definitely don't recommend Goldcar as a rent-a-car provider. Just for comparison: a week before we rented a car in Lisbon airport for one week. But in the company Master Kings. They also did not accept virtual cards and the payment had to be made by card of the main driver: as you can see, rules were similar to those of Goldcar. But in the company Master Kings they didn't complicate. And my husband was able to pay normally with his card. Without additional costs.”

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Posted 3 years ago

“A terrible, fraudulent company who refuses to pay back fule charges and other payments that are due. Avoid this company or pay the price!”

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Posted 3 years ago

“Goldcar company together with rentalcars.com lied to us and manipulated it us and got almost 1000euro extra from us. They laugh to your face because they know you cant defend yourself once you reserved the car.”

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Posted 3 years ago

“Disgraceful rental company, stay away! I booked a vehicle two months before arrival. I received a mail receipt, which said I should be sure to bring a valid credit card, when retrieving the car at the airport (Alicante). When we arrived, I wanted to pay the deposit using one of my three valid credit cards on my iPhone. Goldcar did not accept anything else than a plastic card! I could not go and get the amount in euros in cash to give as a deposit, I could not use my mothers plastic credit card either. Although the car was paid for in advance, I had three credit cards and my passport, they told me the reservation was lost and we were left without a rental car. Goldcar says it's in the fine print, but in my email from them, it says 'a valid credit card' and that's what I had with me. Although it's on my phone I have been able to use those credit cards everywhere since I put them in the phone. Goldcar is out of touch with the digital age, they are scammers and they were cold and uncourteous, when ditching us and taking my 650 euros without giving us the car we paid for. Second bad experience with Goldcar, never ever going back!!!”

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Posted 3 years ago

“Avoid Goldcar in Portugal . I rented a car 3 days ago in Lisbon : my flight was delayed by 20 min from Paris and they charged me 40 euro for picking up after 23H....then after 200 km a notice appeared the car had to be serviced (efetuar revisao). then i dropped the car this morning at 4 am and received a note there was a dent in the wind screen and they want to charge 523 euro. of course there was no employee at 4 am so now they do what they want. It bad practice, unethical company. They price their vehicles cheaper on expedia for example and then find all sorts of ways to double the rental price. Avoid!!!”

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Posted 3 years ago

“Checkout took 45 even though we were at the front of the line. I asked the agent to be sure we had the Cabriolet, as booked and he said yes we did. Went to pick up the car, not a Cabriolet. Waited another 45 minutes for someone to come and sort it out. When we returned the car we were charged for a mark on the wing mirror that we didn’t notice when we picked it up. We didn’t do it but there is no way to contact Goldcar to dispute it. Also the additional charges on pick-up are not clear when you are booking the car. Overall, very poor experience.”

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Posted 3 years ago

“Bad experience at Goldcar Palma airport. At collection desk staff smiling and making jokes, at same time doing they black business adding any possible insurance to original booking without customer concern. My original reservation was €343, when adding all extras goes to €745 including fuel deposit. They ask to sign on the pad and then give you printed agreement.Most people get realised about overcharge only when looking to credit card statement. Another issue state of the supplied vehicle- it has been damaged all over, missing aerial, high mileage, and strange clunking noise coming from gearbox. Avoid Gold car at all cost, customer services not helpfull, you will need physically brake down,than thay may do something.”

Helpful Report

Posted 3 years ago

Goldcar is rated 1.1 based on 377 reviews