Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I arrived back in the UK from Tenerife you charge me €400 for pre existing damage to the car and I was a Goldcar club member How low can the company go”

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Posted 2 years ago

“IF I COULD GIVE ZERO STARS I WOULD. Arrived at Palma Airport - it was late and we were very tired. So I Guess a perfect 'hit' for the staff to get add- on insurance. The member of staff was 'aggressive' and basically 'bullied us' into having the top price insurance (showing bits of paper in Spanish which we did not understand.) I showed the AXA extra cover from DO YOU SPAIN which showed as full cover - and having already paid out for the car the only option was to go with it rather than go to another car hire and lose the money already paid. IT IS A SCAM. THEY HAVE NOW LOST A POSSIBLE RETURN CUSTOMER AND AS WE ALL KNOW - A SATISFIED CUSTOMER TELLS ONE FRIEND...A DISATISFIED CUSTOMER WILL TELL AT LEAST TEN FRIENDS. ZERO STARS GOLDCAR.”

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Posted 2 years ago

“People of Goldcar Malaga are the most unfriendly people I've ever met. It is a criminal organisation. Welcome in Spain! What a terrible start of our holiday. Shame on you Goldcar!”

Helpful Report

Posted 2 years ago

“If you don’t want to read the whole story then here are the reasons why you should never choose Goldcar: - I was forced into paying over 270 Euros for the full, zero excess insurance under false pretenses - The car was not maintained well and unsafe - Staff was rude and condescending I cannot stress this enough, please don’t choose them. You are going to be better off with a reliable car rental company. Here’s the detailed backstory to that: I arrived at Madeira airport where I had booked a car with Goldcar. I booked it on the basic insurance because I have a private car rental excess insurance. When I was asked to hand over my driver’s license, passport and credit card, I did so. I was then told that the credit card could not be accepted because my first name was initialed. The only option to get a car, if I didn’t have a credit card with my full first name, would be if I paid for the full, zero excess insurance and they would then put the 116 Euro petrol deposit on my debit card. The reason which was given to me was that I could in theory rip off any family member who has the same first name initial, after they pointed out the T&C state that my name needed to be on the card. I was very surprised, because initialed first names are very common on credit cards in the UK and I have never had issues with any car rental company with this credit card. I argued that my name was on the card, but this wasn’t accepted. I pleaded that I could show the Santander banking app which would show my full name together with the last digits of the card, but I was told by Sofia, the member of staffI was dealing with, that she was ‘not a bank’ and she did not check banking details. After some more arguing about the terms ‘name’ (as stated in the T&C as necessity on the credit card) and ‘full name’ (what Sofia was demanding from my card) I was told that I didn’t understand her (Sofia’s) point, that if my mother would have wanted to name me after my initial at birth, she would have, something which I found quite condescending and rude. I asked if I could double-check with her manager, to which I was told with a smile that unfortunately it was Saturday and I would need to wait in the airport until Tuesday until the manager was back. Then I was handed a card with the customer service telephone number on. I went away and called customer service to ask if my card could not be accepted after all. The lady on the line gave me three options: 1. log in to my account and try to change the first name on the booking to my initial (I objected that according to the argument given to me at the counter I was concerned that my driver’s license and passport would then not be valid anymore) 2. book another car with the initial as a first name and try to claim back the money for the original booking based on the fact that I had second booking (an option which I did not want to try out after my experience with the company) 3. pay the security of the car not by credit card but by debit card, something which she assured me was possible While giving me those options she tried to thank me twice for my call and end the call. Upon the third time, she told me that she had given me three options, wished me a good day and hung up. I went back to the service desk and asked to put the car deposit onto my debit card, but was told that this was not possible. In a final attempt I asked for Sofia to show me where it said in the T&C that I need the full name on the credit card and where it says that only credit cards are allowed for the security deposit, to which I was told that this was not her job and that I should contact customer service for this. I then asked for a confirmation that I was denied a car due to the initialed first name, to which I was told that she was ‘not a lawyer’ and that she would not give me any confirmation of any sort. Finally, after over an hour of stressful thinking about how to get a car to start my holiday, I had to agree to pay for the full insurance, which more than doubled the rental cost (˜204 Euro for the rental plus >270 Euro for the zero excess insurance). It turns out that I could’ve paid the deposit by debit card after all, as I figured out later while re-reading the T&C, where it says under point ’15. DEPOSIT’: ‘The deposit blocked (credit card) or charged (debit card) will be unblocked or refunded to the customer once the vehicle has been returned, and Goldcar has checked that the vehicle is in a good state and that the terms of the contract have been fulfilled.’, meaning that I was wrongfully forced by Goldcar to take out extra insurance. To make matters worse, on the trip we found out that the car wasn’t well serviced at all. While driving with it, we got multiple warnings of low tyre pressure, the front collision sensor not working and the electronic stability system needing service (see images). Whenever turning the steering wheel when the car was stationary, the steering was cracking horribly. We weren’t feeling very safe at all in this car during our trip. This was in addition to the car not being well cleaned when we collected it (see pictures). So yeah, please don’t give that company more money and rent from another car rental company, for your safety if nothing else. Also, since finding out that the group belongs to Europcar, perhaps you don’t want to rent from them either for moral reasons…”

Goldcar 1 star review on 14th February 2023

Helpful Report

Posted 2 years ago

“ABSOLUTE CON ARTISTS - don’t go anywhere near this company”

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Posted 2 years ago

“My worst experience with car rental company so far. When arriving at the desk at the airport, I was asked whether I wanted an insurance and I declined this offer. I was also told that I need to submit my card as their personnel did not see the payment I made via booking.com. Then I was given a contract to sign (in portugese language only) which I signed. Later I noticed that another 373,29 EUR amount was deducted from my account. There were additional services on the contract "Cobertura Super Relax and Cobertura Mega Relax" which I had no clue what that means. I was not given an English contract to sign at all. Further to that this company is not regurarly checking the technical condition of their cars. I had to change the rented car two times in few days because the brakes were worn badly. I don´t want to imagine what could have happenned driving their car on Madeira´s steep hils without brakes. We had to invest our time and money to drive through the island to return dangerous cars two times; they don´t compensate this at all neither.”

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Posted 2 years ago

“Horrific Experience! Rude rude rude service from the two ladies at Nice Airport, tried to add on extra for diesel tax, airport tax, breakdown cover - for their own car!!, insurance etc. Contract did not cover extra damage pre-existing to the car but they would not change it. Really horrid start to a holiday. Should have listened to reviewers!!! DO NOT BOOK WITH GOLDCAR!!!!! We have booked so many times at Nice, spend the extra and go with Europcar or Enterprise!! If you have already booked take lots of photos and video (date marked) of the car before you take, check the key works, check if you really need the insurance you are being scared into buying, check you have the name of the driver correct.”

Helpful Report

Posted 2 years ago

“Gran Canaria Airoport! The worst experience ever. The ginger guy in the reception had no respect for us, talking with us like we were garbage. This guy, i think his name is Billy, talking really fast wanting to sell expensive insurance. He is not worthy enough to represent Gold cars. Get a more pleasent guy in the reception. He really hates his job, you can tell just looking at him and listening to his anoying english mother tongue.”

Helpful Report

Posted 2 years ago

“@goldcarcares @rentacarworld @easyJetholidays @granadadirect Worst rent a car experience ever @Malaga AGP 17/12/22 Eve - Tricky prices on web+too many unexpected extra charges at pick up+non contactless payment option+NON empathetic-friendly staff... very unpleasant experience.”

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Posted 2 years ago

“The car I booked wasn't available and was offered the poorest car but offered an upgrade - hit for hidden charges after online booking of airport tax, fuel tax,was told that you need to take full insurance as when it's checked off when handed back they are brutal extortionate costs went from €57 to €307 Lana was sly and dishonest had a big car available but when I got to parking area lots of smaller cars available and when I emailed her and it took two days to come back to me. Worst car hire ever, but when you look online lots of complaints You have been warned”

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Posted 2 years ago

“Got a car from Porto airport they give me a car full of scratches in the bodywork. When you pick the car if is nite time there is almost no light to check the car but when you bring the car if is nite time they have Monoecious inspection to the car with led lights to see Every single detail but They don’t have the same procedure when you pick the car that’s strange.after deliver the car the man said everything is perfect have a safe journey back to your country wake up the next day with a email from gold car saying they came across with a couple of chips front windscreen and they were gonna deduct €458 because of that if this is not scamming I don’t know what it is previously the car was fine next day they came across with stuff what is not true avoid this scammers by all means trying to get help from them no one answered the phones no one replied to my emails bunch of fraudsters”

Helpful Report

Posted 2 years ago

“As a sole woman renting a car Goldcar ripped me off and scammed the insurance company. Despite having perfect cars, they gave me a severely damaged car at Lisbon airport. When I queried it I was told to check the damage and compare it to the collection form. I did and took the car. When I returned it, I asked the attendant to confirm that there was no further damage - which they did. But when I reached departures, I received an email with a photo of supposed additional damage to the wing mirror. It is impossible that the wing mirror was not damaged when the panel beneath it was damaged. It is also impossible that this could have been found so quickly amongst all the other damage. Goldcar robbed me of 67 Euros. You cannot make a complaint by phone and their website makes it as difficult as possible to raise a complaint. I managed to do so and was told to make a claim on the insurance . GOLDCAR ARE SCAMMING VULNERABLE WOMEN AND THEIR NEFARIOUS BUSINESS TACTICS INCREASE INSURANCE PREMIUMS. I WILL NEVER EVER USE GOLDCAR AGAIN”

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Posted 2 years ago

“AVOID AT ALL COSTS - THIS COMPANY IS CHARGING YOU FOR UNDUE DAMAGES”

Helpful Report

Posted 2 years ago

“Will never use again- took rental of a… Will never use again- took rental of a car September 2022. One of the wheels was damaged on the alloy so we took photos which displayed the date and time taken, these were given to Goldcar. They have fraudulently taken £130 from my credit card just this month, yet promised documentation beforehand to prove their case. I have worked in rental one alloy is £60. They have probably waited until the end of the season so I pay for the damage caused throughout the summer by other people whom have also paid. There are plenty of other car hire firms to use - please do not use Goldcar their customer service has definitely changed I had used the Almeria office for 20 years - never again”

Goldcar 1 star review on 13th November 2022

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Posted 2 years ago

“I rented a car 12 of September. Ref number, 22550338 Payed 145 euros deposit, emailed many times. Where's my deposit. Morgan Ferrari”

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Posted 2 years ago

“We arrived in Nice (France) ontime having pre-booked with Goldcar. When we got there they didn't have a car and wanted us to pay £500 for an 'upgrade' - i.e. a Fiat 500 to get my wife and three children in. Awful company - AVOID!”

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Posted 2 years ago

“Crooks & Bandits - DO NOT USE Goldcar.es see it within their rights to charge for damage not introduced during a rental. Their check-in and check-out processes are geared towards making it impossible to update information on the contracts and thus act with impunity in attempting to recover so called damage when returning the vehicle. Do not use Goldcar.es or any derivative of this company.”

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Posted 2 years ago

“Customer Service refuses to reply to my emails and inquiries regarding my refund. WARNING Deceptive business practice: WARNING Deceptive business practices GOLD CAR. I completed all online information asked for while registering and reserving my car. When I went to claim my rental car at their counter the Gold Car represenative asked for an international Driver license. There is NO MENTION of this Gold Car requirement online for an international license. They refused to give me the car I paid for without an international license and kept my deposit ($$money). Refusing to refund me. Scam. DO NOT RENT From them.”

Helpful Report

Posted 2 years ago

“I booked Keyn’ Go with Goldcar in September. I have used the service before and besides it being quite expensive, it gives me ‘piece of mind’ if I know I am full insured in case of an accident. I paid the full cost and scanned all of the required documents to them beforehand and as required. I was under the understanding that Keyn’ Go meant just that and my husband and I would arrive at Murcia airport, go to kiosk, type in my booking number, a key would drop down and off we would go on our journey. We headed for the kiosk to obtain the car key and could see it was out of order or not working because I was ushered into the office and told to make my way to the office which faced the arrivals entrance. We were already exhausted from the journey and the keyn’Go kiosk is towards the back of the car park so it was another treck across the car park. When I arrived at the front office I waited in a queue and when I finally reached the front desk I was told I had to pay another 40 euros to cover fuel and I would be refunded when I returned the car full. I was annoyed but didn’t complain. I paid the 40 euros (after already paid almost £400 before leaving the UK). I was eventually handed the key to a car. On returning the car with a full tank 11 days later. I was not refunded immediately and was told the 40 euros would go back on my card. I have just queried where my refund is (returned on the 7th October 2022). I have just been told they didn’t retain any money from my card for fuel and they don’t owe me anything. I have sent them my bank transaction and am awaiting a reply. I am fuming and will definitely not use Goldcar again.”

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Posted 2 years ago

“Usual busy queue at Palma on 21.9.22. I had paid for the hire plus "comprehensive" insurance " via Rentalcars.com . My voucher clearly said so & which I handed over to Goldcar staff to confirm my booking. It was not handed back & I regret that I failed to ask for it . My credit card was charged & ringed by the agent "deposito" on the invoice with the explanation that this was to cover a full tank of fuel if the car was not so returned together with a small charge (11.09 euros -"Oficino Premium ?") for collecting the car at the airport. I had been waiting in queue for 30 minutes. I was keen to get on with my holiday. The zone was not air-conditioned. My wife was waitng with the luggage in the car park. We are both non-Spanish speaking pensioners in our 70s. Nothing wrong with the car, apart from under-inflated front tyres. Return of vehicle with a full fuel tank was efficiently handled. Subsequent credit card statement indicated that I had been charged for extra insurance already paid for. A typical scam which I wallked straight into & needless to say correspondence with Goldcar got nowhere; they preferred to ignore my copy of the invoice which, yes, clearly bore my signature & my consent to being (double) charged for extra cover ( "Super Relax") I'd already bought, & which also bore the agent's marking at the time he profferred his inarticulate explanation for the so called"deposito total". The conflation of the fuel deposit & the extra unwanted insurance cover seems deliberate & in my case took advantage of a tired traveller who should have been more alert. I shall not Goldcar use again nor recommend.”

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Posted 2 years ago

Goldcar is rated 1.1 based on 361 reviews