Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

Questions

Metrics

1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goldcar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never Ever rent a car from Goldcar. I made a reservation online, paid 117€. When arrived at the Barcelona airport to pick up the car, they told I reserved TOO SMALL car, she has THIS one only at a very good price, today only 38€ +10€, I was shocked. I told her it was too expensive for me (12 days stay), couldn't afford it, then she spoke smth with a colleague and made it little cheaper, her arguments were that it was a very good car, just a little bigger, and conditioning working, GPS working, easy to drive... I accepted cause I believed her words, it was the only one available.. I got down, found the car, and guess what GPS didn't work, radio didn't work, menu didn't work, nothing worked , and yes it was a brand new looking car, not even a scratch... I went back she changed the car to more scratched one, I thought she'd pay some refund cause this other car was not luxurious, she said no refund, don't worry, all will be fine, just put me an 9 or 10 points please, I will put her ZERO, DANIELA from Goldcar Barcelona. Lower I will attach the screenshots for my painments”

Helpful Report

Posted 1 year ago

“Booked a car, paid 110€ then at Arrival was said I need an international drivers licence. So they cancelled the booking. No car, no payment back. While the contract only says You need a licence, ID and credit card. What a ConCar.”

Helpful Report

Posted 1 year ago

“Terrible experience ,a very negative and arrogant woman on the desk whos sole aim is to get as much money of the credit card as possible.I have hired many cars on holiday and I will never hire again from Gold cars.”

Helpful Report

Posted 1 year ago

“FOOLS GOLD? I did not want to pay for Super Relax insurance cover Arrived at Malaga airport to collect a pre paid hire car inc basic insurance cover the assistant informed me my credit card was blocked as I tried to secure a deposit of 1500 euros payable if you want to avoid there expensive insurance cover. They then informed me my 2 debit cards were blocked as I tried to pay deposit by debit card and there would also be a charge of 400 euros would be to take deposit and return deposit if cards were not blocked. The only other alternative was to pay an extra 280 Euros for the super relax insurance cover that I did not want and guess what ? my cards magically worked for them to take payment. This company will sell you a hire vehicle at a cheap price then when you arrive to collect they will rip you off PLEASE READ OTHER RENTERS REVIEWS AND DO NOT BOOK A HIRE CAR WITH THIS COMPANY THERE PROFESSIONAL SCAMMERS”

Helpful Report

Posted 1 year ago

“Flight from Manchester to Bergamo delayed 90 minutes. Arrived Bergamo to find Goldcar office closed, all other offices open but no cars available for our long onward journey. Stopped an unnecessary and unwanted night in Bergamo and called at Goldcar first thing. Advised that as we hadn't shown within one hour of booking contract cancelled, no car, no alternative and full costs retained by Goldcar. They knew our details, our flight, our delay and yet did not contact us or allow for the delay. I cannot accept that a car booked to be collected by 10pm Wednesday night in Bergamo was no longer available by 8:00am Thursday morning with no alternative vehicle on site. Kept our full 10 day rental payment just the same. Long story short, with hotel costs, public transport, different car hire arrangements, total additional costs £745. Never Ever Ever Use Goldcar!!!!”

Helpful Report

Posted 1 year ago

“This is the most unfriendly rental company I have ever been with. 2 times the car broke down. In both cases I never even received an apology. The last time I was one hour early and the company refused to give me the car and I has to wait the full hour till they would release the car. I have never seen this behavior with any rental company!”

Helpful Report

Posted 2 years ago

“Awful company. On three occasions we have been charged extortionate amounts for minor damage which we were able to prove on two occasions with photographs at collection were existing. Low prices supplemented by spurious claims. Also aggressive selling of their expensive top up insurance. AVOID.”

Helpful Report

Posted 2 years ago

“Do not book with them!! They quote you low prices at the start only because they know they can trap you later with additional charges that are a) not reasonable at any level b) discrete and concealing as the contract you would sign is in Spanish c) outrageous they don't explain on any deduction and provide lame reasons when queried! Simply and unprincipled business I will never deal with”

Helpful Report

Posted 2 years ago

“Rented Goldcar October 2022 from Nice, France. Got a speeding ticket from the French authorities, €45. Godcar charged me €55 additionally for forwarding the e-mail from the French authorities to me!”

Helpful Report

Posted 2 years ago

“I had to pay Goldcar (Gibralter airport) 1600 euros deposit. After returning the car with the fuel tank full as requested and totally UNDAMAGED it looks as if I am going to have to sue them to recover my substantial deposit. I will never use these criminals again.”

Helpful Report

Posted 2 years ago

“After returning the car at their Bodrum Airport office, the employee decided that a "special" cleaning was needed. It is true we used the car for almost a month, so that will show. However they took 1500 TL for cleaning from my credit card (which is an enormous amount for cleaning a car in Turkey). In my rental agreement it says that maximum cost for special cleaning in 720 TL, so actually they took 780 TL extra. This is theft. Avoid Goldcar at all cost, scammers.”

Helpful Report

Posted 2 years ago

“Crooks! They insisted for us to pay insurance and we declined as we already had one. So they charged us for the damages we've never caused few weeks after our trip!!”

Helpful Report

Posted 2 years ago

“Took my 100€ deposit 2 monts ago, never got it back. Full of hidden fees, ended up paying 300€ for 3 days rent car”

Helpful Report

Posted 2 years ago

“We are an old-time, loyal gold car customers and always rent our car with them when we go to Alicante. We have additional insurance covering entire EU so we have never booked insurance via goldcar. Something must have changed as we are now getting charged for damages regularly! Last time we were charged for a damage which wasn’t caused by us but thought it was a one-off occurrence so let it go in the end, we had photos of the car but they weren’t detailed enough. This time, we have taken photos of all damages, video of the entire bodywork, I even went to the office to report more damages that were not listed and marked on the car rental detail sheet and I was told it’s all ok, nothing is larger than 1cm so I will be ok, some damage is standard so it will be ok. To be fair the team was uninterested. Now we have dropped the car off and got charged £250 for damages that again, are not ours!!! Who checks the bumper under the car when they book? Who climbs under it? Not coming back again. You have lost a loyal customer! Not worth the stress.”

Helpful Report

Posted 2 years ago

“The staff at Palermo airport particularly a woman called Monica were rude, unhelpful and arrogant. They clearly did not have a car at our pre booked rate or wanted to rent the car we booked to someone else at a higher rate.They used the ridiculous pretext that we did not have international licence which I have not used for 30 years as Australian licences have photo Id and are written in Latin text which is the EU and US standard. It was a shameful scam which could have stranded us but not only was it an outrageous lie the staff were appalling in the way they treated us. I would not even recommend Goldcar to my worst enemy.They are appalling scammers to be avoided at all costs.”

Helpful Report

Posted 2 years ago

“I rented a car threw Car jet from these people. I also added an insurance- When I arrived, they said that the insurance is not a real insurance and they refused to take my debit card, they said that they don't like my bank! although I 've read all terms and conditions and nothing was stating that they don't work with N26 bank! I had to buy a 2nd insurance from them and to pay a double fee in order to retrieve the car and continue my trip. All for all, it is very close to a scam if it is not one!- avoid by any mean.”

Helpful Report

Posted 2 years ago

“Awful experience. Booked hire car online and paid extra for the premium insurance. When we arrived to Alicante to collect the car we was told to pay another £150 euros plus £90 for petrol ( you get this back if you return the car full). When booking and paying for the hire car + premium insurance it clearly states you will not pay anything else at the airport and the cover we had purchased is premium meaning fully covered. It’s a massive scam. Do not use Gold car. If I could give them a 0 rating I would.”

Helpful Report

Posted 2 years ago

“After I had booked and paid for a car rental on goldcar website, I went to the office to pick up the car. I had to pay for a deposit for the gas (as you'd expect). They did not refund the full amount (although I made sure to fill the tank before handing the car back). After investigation and few emails with their support center, it turned out, they charged me for an "Premium" insurance without telling me. The price was 10x what I initially paid. The person at the counter did not tell me anything about it at the time of the car pickup. Avoid... scammers.”

Helpful Report

Posted 2 years ago

“I rented with this company as they said on website they allowed to rent with debit card, they do but only if you pay a excessive insurance that they tell you only when you go to pick up the car. As I had no other choice I ended up paying 364 euros for a initially 74 euros for a 11 days rental. Two days before the return of the car on staurday night one of the tires was blown and I was forced to call road assistance as the car had no kit or replacement tyre. I had flight on monday morning and was concerned on how was going to go to airport. I tried to arrange taxi (included in the insurance I had to buy to rent the car) since saturday night and they told me to call sunday am and arrange it then. I did this and the response was they could not book and it is a 24h assistance I could call at any time and the taxi would take MAX 1h30 to reach me. Well I called at 00h30 and the taxi was at my door at 4am. I almost lost my flight. I would not recommend to rent with this company.”

Helpful Report

Posted 2 years ago

“Price looks too good to be true. It is! They have to make their profits somehow especially in the quiet season when it was €6 a day for a medium sized car hire. Unfortunately they chose as a company to con people out of their money once they get back home. They charge different people for the same damage over and over again. My deposit was returned in full to my amazement but then 2 weeks later €100 was charged to my credit card. The terrible customer service ignore messages and emails in the hope you will give up. DON'T! There are forums on Facebook to help guide you through the process to get your money. It can be a long process. Lots of stress and time invested. In short - AVOID!!!”

Helpful Report

Posted 2 years ago

Goldcar is rated 1.1 based on 361 reviews