Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 361 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We rented a car at goldcar for 5 days, the flight was delayed and we arrived in Nice Airport 6 hours late. According to Gold Car they cancel reservations 6 hours after pick up time and do NOT refund the money for these 5 days. We rented a new car and payed 1300 € in deposit which Gold Car takes a 10% transaction fee for (5% in and 5% for getting money back) this is 130€ in total for a transaction!!! The car we got had worn out tyres which we did not notice when picking up the car in the middle of the night (it was dark outside). Later we found ourselves with a flat tire. The tires on the car was completely worn out, there were no grooves and the undertread was showing on both front wheels (extremely dangerous if wet road) and getting a punctured tire was impossible to avoid due to how thin the rubber was. Goldcar claims 420 € for this and refuses to pay for the tire even though the tyres are completely worn out. We brought the tyre to the reception an showed them how bad condition the tire were in before the puncture and that it is dangerous to rent out car with tyres in such a condition. They refused to admit that they rent out cars with bad tyres and explains that someone probably had stole our wheels and replaced them with worn out tyres. Unbelievable! This is a fraud company which should have a trade-embargo years ago. I will NEVER rent a car from Gold Car again. AVOID!”

Goldcar 1 star review on 21st October 2022

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Posted 2 years ago

“If I could give 0 stars, I would! We were offered an upgrade to a Jeep at Nice Airport for the cost of 280 euros – what a mistake this turned out to be. En route to our destination, the fuel tank gauge was low so we found the nearest petrol station. This was at 2:25pm in August and the temperature was 36 degrees Celsius – extremely hot. I pressed the button to the left of the steering wheel which indicated that the petrol cap would open. I went to the petrol cap and it would not open - it should have done so automatically. I called the helpline number several times but each time the transfer got cut off. It was extremely hot – my children, aged 5, 8 and 9 were unable to deal with the heat - not to mention my wife and I! We found some shade under a tree, but it was still incredibly hot. Eventually, I got through and it was lucky that I can speak French as they could not speak English. He said it could be the heat and would try to source a local breakdown person. He took my phone number (I also took his) and said he would call me back – after 15 minutes he had not called – my family and I were suffering further from the extreme heat. I called the number at 3:08pm and I was assured that somebody from Jeep Avignon would be with us within 30 minutes. I received a call from them at 3:26pm and was told that they were unable to source anybody from Jeep. I was told that a breakdown person would be with us within 45 minutes maximum. At 3:53pm, I received a call from a mobile phone call from the breakdown man in French – this lasted 53 seconds and he told me twice: “Je serai avec vous de suite”. This translates as “I will be with you right away”. We had already been at the open petrol pump for 90 minutes at this point. We were pushed from pillar to post, so at 4:41pm (2 hours and 6 minutes after my first call), we decided to try to drive to our destination at a very slow pace to save petrol. I called them to indicate that we had left and asked could they help us at our destination instead. Our first day of holiday had been spoilt and we were extremely hot and bothered, concerned for our health and whether we would make it with the amount of petrol. We were very clearly told that they would cancel the Avignon breakdown man and would try to sort something at Puymeras, our destination– we should expect a call. I received a call at 5:53pm from a man at the Peugeot garage in Vaison la Romaine, 5 km from Puymeras. I dropped my wife and children off, after an incredibly terrible time for us. I went back to the Peugeot garage, basically running on empty. The man was very helpful and pointed out immediately that the automatic button for the petrol cap was not working. He then showed me that it was possible to open it manually with ones fingernails. He showed that this has been an issue before with the obvious marking behind the cap. The correct system for opening the petrol cap was clearly broken! I felt relieved that I could finally put petrol in the car and very annoyed that we were charged 280 euros to upgrade to this car. I went to the petrol pump and tried to fill the tank but it stopped half-way as the petrol was squirting back out – this was around 25 euros. I could not believe this. Incidentally, on numerous occasions during our rental the air conditioning was blowing out hot air – why did we bother to upgrade?! It was like a sauna at times in the car. After a few days, I tried to put more petrol in and managed to put 30 euros in before it was squirting out again. On the final day of our holiday, Saturday 13th August, I managed to fill up but not without it clicking around 40 times and having to repress. I experienced the same issue at the petrol pump at Nice Airport. When we dropped the car back, it was checked and signed off. We then went to the office to make our complaint and ask for a refund. We were told that “we had left the scene of assistance before the breakdown arrived”. We were so taken aback and the man told us to lodge a complaint on the website. To our horror the following day, Goldcar had debited us a further 180 euros for not staying for assistance. Quite frankly, this is preposterous that we were charged this – we were pushed from pillar to post for 2 hours and 10 minutes in extreme dangerous heat. We were then told it would be sorted and we got the issue fixed in Puymeras. We are totally disgusted with how Goldcar carried out their repair and subsequent charge. We requested a refund for the extra charge (180 euros), the cost of the upgrade (280 euros) and half of what we originally for the danger and stress we were put under (300 euros) – they have only refunded the 180 euros extra charge and ignored us ever since – they are a disgraceful company! Do not use! We hope that they will eventually listen to our very reasonable request. I will update accordingly, if so....”

Helpful Report

Posted 2 years ago

“SCAM ALERT!!!! This is the only company that i know that in the company policy its allows their workers to lie to their customers. I rented a car via https://www.economybookings.com and i have added full coverage. Once i arrived to Goldcar representative in nice airport she told me that the economybookings.com coverage does not cover all kind of stuff like bumps and scratches and more... I told her that it does not make sense and she told me that this is how it is in France and convince me to pay for full coverage again. After arriving at my hotel i spoke to economybookings.com and they said that is not true and the coverage that i have is for everything. After speaking with the customer service of GoldCar they basically told me that they will not refund me double the full coverage (it's my problem that i was convicted by their representative to pay) and from then they never got back to my emails.”

Helpful Report

Posted 2 years ago

“Let me tell you about the disgraceful service that was provided by Goldcar in Faro, Portugal earlier this year, 2022. The wait at Faro airport was not unusually long, yes it's a nause but not unexpected. Staff were reasonable and polite on this occasion but were keen to persistently push extra insurance on top of that which we had already taken. The agent had pre-warned us to turn down this regardless, it was not needed. The car was clean, I gave it a good amount of scrutiny as I am used to hiring cars in the UK and abroad and know how discerning you need to be to avoid comeback at the end of the rental. The car was fine for what we needed it for but it was hardly used as we spent most of our time walking, out of choice. On the odd occasion that I drove, I was careful not to scrape alloy rims,miss holes in the road etc, much as I would do with my own car. I have been driving for 40+ years, in the military and HGV. On returning the car, an inspection was made but the operative went straight to a minute slither of rubber on the front offside tyre, as if he knew it was there before we arrived. I admit I did not pick this up on collection. This had not penetrated the tyre wall in any shape or form and was merely cosmetic but extremely difficult to see, even after it was pointed out. When I protested, the agent became abusive and told me to see 'them in the office' when I requested to see a manager. The girl in the office was equally frosty and of course, they are aware that you have a flight to catch and use this to their advantage. I was billed 200 Euros for a new tyre. When I pointed out that this is not the price of a new tyre, more likely 100 Euros, they actually agreed but said that this is the price THEY charge. There was no compromise, despite all three of my party stating that I had not driven the car in a manner to cause this damage. There was no attempt to reconsider, I was guilty and that was the price I had to pay in their eyes. There was no channel for complaint at site and was told to complain online ..... about as much help as a chocolate fireguard. Of course, I had to pay the 'fine' and after I forwarded photos of the 'damage', strangely enough there was total silence. I had read the reviews before I hired the car and chose to ignore many of the bad reviews as you always expect some people to have an axe to grind. With hindsight, I should have heeded them, I wish I had paid a little more money, listened to my inner self and taken a car from a professional company, not Goldcar. I promise you, I treated this car as if it was my own and ended up getting stung by what can only be referred to as a true bunch of cowboys. Never, EVER again will I use Goldcar. Do yourself a favour, there are plenty of other companies running a reputable business for a few Euros more. It's cheaper in the long run than being robbed by trumped up and falsified fines which appear impossible to get out of. On the plus side, Portugal was lovely, the people were friendly and receptive, the food great but these people left a VERY bad taste in my mouth. Thank you Goldcar for making a memorable experience so immemorable. Shame on you.”

Goldcar 1 star review on 10th October 2022

Helpful Report

Posted 2 years ago

“Wow! These are out and out crooks! I booked the car through Booking.com for 8 days car hire from Lisbon Airport, and also took up their insurance policy. Good price, so far so good. When I picked up the car, I felt there was something off, they tried to sell me their own insurance (not sure of legality of multiple insurances) but politely declined. I allowed their hefty deposit to be held on my credit card, but my suspensions made me take photos and generally be super vigilant of the car. When I returned the car, with full tank, and in identical condition as picked up, the inspection seemed to go well and car was accepted in good condition. I was asked to sign a digital form that also showed there were no problems. I was told the receipt would be emailed. No email arrived and £182 taken from deposit with no explanation. Booking.com are looking into this, but have not communicated with me at all. So, I decided to use live chat with Goldcar (4 hours later) and was told there was a problem with the wheels. I have photographs to prove car was in good condition and have insurance to cover any damage. But Goldcar are unscrupulous and dishonest. Please make sure if you’re using them to have as much evidence as possible, photographs of car, petrol receipt and take a picture of tablet with your return form, as you won’t get a copy on email and it can be altered to support their story after you sign it. The money stolen from me is more than the cost of hire and insurance for 8 days. I’d strongly recommend not to use Goldcar, but make sure you’re covered if you do.”

Helpful Report

Posted 2 years ago

“After paying upfront for car hire and collection from Malaga Airport we had to pay a deposit of approx £140.00 on our card. We returned the car full as requested but Goldcar deducted 60 euros. 50 E penalty charge and 10 for petrol.. despite three emails to customer services we have been ignored. Don’t use this Company they are just scammers and can’t be trusted. They confirm having inspected vehicle on return they would give a full refund.”

Helpful Report

Posted 2 years ago

“We actually had a good experience with the car until we returned it. We filled up with gas 25 miles before we returned the car to the Nice airport. What we did not know and were not informed of was a penalty of $50.00 on top of the $11.00 worth of gas. I’m sure it was in the fine print but no one said anything about it. This is a hidden expense to trap their customers. BE WARE!”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID this company are absolute Scammers and not to be trusted I booked a hire car with Goldcar at Nice Airport for 4 days through I do Spain for £184 unfortunately my plane was delayed and I arrived at there desk 20 minutes outside there normal guidelines and was told my contract was now cancelled and I had to re hire at a cost of €630 for the same car but if I e mailed there head office it’s “likely” they would refund my original £184 when I return to the UK. I have just received an e mail from Goldcar stating my original hire is non refundable and they can’t help !!! Absolute Cowboys, should have looked at the 1,000s of 1star reviews before I used this shameful company Richard Preston”

Helpful Report

Posted 2 years ago

“We were charged an additional £260 for the hire of a car we had already paid for online with Do You Spain. . In addition we were not reimbursed full for the fuel deposit charge (underpaid by £20) though we have photo evidence of start and finish fuel levels. Their after rental service is non-existent. I will never use either company again. This is daylight robbery!”

Helpful Report

Posted 2 years ago

“Terrible customer service and blatant overcharging. Wish I had read the other reviews before renting from Goldcar. I made a reservation for a compact car through Expedia and made a deposit. When we arrived in the airport, they did not have a compact car and gave us an SUV instead, which was a nightmare to drive in Majorca. They charged me 40% more than the reservation was supposed to be for and refused to issue a refund when I contacted customer service claiming I had asked for an upgrade. What a scam!”

Helpful Report

Posted 2 years ago

“The worst rental car I have ever used. We were supposed to get an automatic but they had no automatic available when we’ve arrived. They have forced us to pay the additional insurance as they have recently changed the insurance policy and we would be liable for the full value of the car have we not taken the cover from them (double the car rental price!!) - excess only insurance wasn’t covering it anymore. Then we had to wait for the car as it was coming from different location. At the end the car had a pop up on the screen saying “service the car immediately” and some broken parts in the trunk. We have spent more than 2h to pick up the car. We had a little baby which made it a total nightmare. Stay away!!”

Helpful Report

Posted 2 years ago

“i made a reservation for one month and I paid in advance, now my flight is delayed for one day and they refuse to change the pick up date of one day, they canceled my contract and refuse to reimburse me and refuse to rent me the car one day later.they just stole my advance payment of 1000 euros-BE VERY CAREFUL THIS COMPANY and their marketing arm CARJET, real THIEVES!”

Helpful Report

Posted 2 years ago

“the E_ mail there is no word about the Insurence money , they make me paid 150 € for Insurence and after one day the charging caple stuck in the car I was with two kids in the street from 11 pm until 2 am then I take a taxi to hotel and leave the car in the street next day I had to take another Taxi from the hotel to where the car is. The customers service are the worst ever after 10 times trying to reach someone speak English they send me someone told me he can't help me😡😡it not his specialty I had to take taxi and go back to the airport where I did the contract they were rude and lier and told me to calm down How can I calm downan I had to leave two kids alone in Hotel one son is 5 years old 😤😤😤 because of their car , then they send me to the Coldcar parking , the workers there, were nice they told to go back and wait next to the car and they wil send someone to help me and they call me back to make sure everything was ok. And the problem of the car was silly and the office in the airport didn't tell me about the problem of the electro car and they lied and said they told me , the woman who did the contract told me it is better than the benzin car then she lied and told me I've told you that the electro car had always problem.😤😤😤 I stayed in the street from 08:00 am until 15:00 pm just wating in the street. I lost one day of my vacation cuz of them”

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Posted 2 years ago

“Warnings ng!!Almería ser port office would not give me car with United States drivers license. Was informed there needed international DL. Did not refund $$$. I had rented car in a different location in Spain 2 days prior with no problem. (Different company) Do not rent here.”

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Posted 2 years ago

“Good Afternoon, I just received a 50 euros penalty + 35 euros gaz fulfilling when there was only 25% of the tank to load on an Opel Corsa. Arriving to the airport, I mentionned that there was a small lack of gaz since I did not find gasoline station on the highway to the airport and the recepcionist told " that is not a problem at all ". This is not a way to care about a client not saying that the cost will be the same of three days renting. I would recommend any client to not go with this company. To add on this, the 950 euros they block on your card can be blocked until 30 days which I never saw in other rental cars companies, Very disappointed, Kevin MAIMI Very disapointed.”

Helpful Report

Posted 2 years ago

“We arrived in Nice (France) and was told our car had already been allocated - even though we'd already paid and arrived on time. They'd used our departure time from the UK to say we were 3 hours late. We had to pay £465 to 'upgrade' to a car we didn't even want (a Fiat 500 SUV - which was actually smaller). Rubbish company. Avoid!”

Helpful Report

Posted 2 years ago

“I rent a car from goldcar ( through rentalcars) in Lisbon airport . When we came to take the car the service representative ask for my credit card . I didn't have it with me ,but I had my debit card, my wife had 2 credit cards but it didn't help. The only solution the service representative gave as was that my wife will be added as an extra driver ( 83 euro) and we pay an extra 245 euro for the insurance. even thoוght we had the full cover from rentalcars. the car we got was in bad condition- The tires were old and every time we stopped to fill up with gas we had to fill the tires with air because there was an air leak, the vehicle was delivered without an instruction book without a yellow vest - very unsafe. I was shocked. I had my debit card, they would not care. So. We call your service representative and she told us to add my wife as an extra driver , send you the contract ,and that you will give us a refund 245 euro (the extra payment for insurance that we already had )”

Goldcar 1 star review on 30th August 2022

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Posted 2 years ago

“Its a 1st and last time I tried to rent with this company. I have rented in Nice / France thru web. I have a couple of questions related to pick up time. When I called to service team It was really BAD experience. I have found unprofessional and useless customer service , without patience and without empathy - and 2 times just dropped off the call would never suggest to my friends and family”

Helpful Report

Posted 2 years ago

“Hi I would like to share the experience with the company Goldcar, because their staff are very unfriendly and their rules are non-life. I booked the car on the internet about two months before the trip started and paid a 20% deposit with my credit card. When I arrived at the airport on Madeira island on 2nd August 2022 I had to pay the remaining amount. Unfortunately, I had only a virtual card and not a physical card. Their rules say they don't accept virtual cards. I understand this. Unfortunately I have only a virtual card because I forgot the physical card at home and with this card I have also paid the deposit. But I also had the physical diners card but payment was possible only with the card with which the deposit was paid. When my husband wanted to pay with his credit card, it was also impossible because their rules said that you must have a credit card in your own name. The only solution was to change the contract and change the name of the first driver. But in this case the price was higher for about 200 eur (we are talking about 4-day rent here!)!!! We decided that we wouldn't rent a car and rather lose the deposit. So for these reasons I definitely don't recommend Goldcar as a rent-a-car provider. Just for comparison: a week before we rented a car in Lisbon airport for one week. But in the company Master Kings. They also did not accept virtual cards and the payment had to be made by card of the main driver: as you can see, rules were similar to those of Goldcar. But in the company Master Kings they didn't complicate. And my husband was able to pay normally with his card. Without additional costs.”

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Posted 2 years ago

“A terrible, fraudulent company who refuses to pay back fule charges and other payments that are due. Avoid this company or pay the price!”

Helpful Report

Posted 2 years ago

Goldcar is rated 1.1 based on 361 reviews