“The caret layers were less than average.They came back to repair a 4cm cut in the carpet. 2 lounge windows were left unlocked. The key was left in the front door- un locked.I received a call from Kelly whist I was in hospital with my 90 yr old Dad who is ver sick so was in no position to bargain and accepted offer of flyby points. I know Kelly tried very hard to get compensation as I ordered Carpet in Feb?The girls are amazing but the owner / manager needs to know when to cut his losses and respect the customer.my neighbour will now NOT use your company they are disgusted. thanks for this opportunity Kate Cameron 0211535579 .Many people at my work have heard about my experience... They will never use you....its the old story .. bad news travels. All over money :-(”
“Christina and Murray Gardner were just brilliant throughout the whole process. Also the guys that came and layed the carpet did such a superb job. Our home is just so cosy now with the new carpet.”
“Very pleased with the initial contact. Liked the professional no pushy sales technic. All follow up service was very good. The installers were also very good. Pleasant people all round. All round very good experience. Thank you.”
“We have recently had carpet installed in 2 rooms and we found Harrisons very easy to deal with. Right from the initial phone call to the finished product. With the questions asked at the beginning they knew what products we were after and the price range we could afford. Although we had to wait a while for installation due to them being busy, we were put on a wait list and had our carpet installed before the original date. We had a little hiccup in the final result, but credit to Harrisons they were out pretty pronto to have it fixed, we were very happy dealing with Harrisons and would recommend them to others.”
“The professionalism and attention to detail by Fred and his carpet layer Jackson was outstanding. Very easy company to deal with. I will be recommending them to everyone.”
“At the begining, although there was a miscommunication with my address it was addressed within a few hours and from ordering to install took only 1 week. AMAZING service! Thank you Nicki, Chris and Team”
“The rep arrived with appropriate carpet samples that we could choose from. Great communication and up front re costings and installation etc.
Friendly representative who was very helpful. Carpet laid the day that was booked in and the carpet layers were friendly and speedy.
Happy with our choice and would come back to you again.”
“The whole process from start to finish was so efficient. The carpet layer called me the morning our new carpet was to be laid and told me where he was at and what time to expect him. They were in and out, so quick and they done an excellent job. We are so in love with our new carpet. Thanks so much!!”
“The salesman that came around (Rob, or "Handsome Rob" as we now refer to him) was excellent, cheerful and very helpful. The price was right and nothing was a problem.”
“On January 11th / 12th 2017 Palazzo 540 carpet was installed in our house.
We bought the carpet through Jeff Burson.
Since the beginning we have had several problems. They had to come back to put more tape under a joint in the bedroom because it split. We were told that we have to keep the curtains in the bedroom closed when the sun is coming in. We cannot undertand why there is a joint at the side of the bedroom where the sun comes in. We like to have fresh air coming in.
There was also a problem in a corner of that bedroom and they had to change the carpet there.
In the lounge there are two joints with tape underneath that really stand out. We have been told that that will disappear over time.... ??
To cut a long story short : we are not very impressed and we would appreciate it if an expert from your company could come to have a look and give his judgement.
Looking forward to your reply,
Regards, John and Gees Tinholt, phone 06 8775826.”
“Faultless service -From the Contact lady in Taupo excellent, good humoured and extremely helpful. First point of contact excellent, the chap who laid the carpet very nice person, helpful and nothing too much trouble. Finally very happy with the job done - looks great. Thankyou.”
