Hi,
Thank you for your feedback. If you would like to discuss anything further then please contact us at :
customer.care@hah.co.nz
Kind regards,
Customer Care
“Hi We had our carpet layed around 5 yeas ago, love it, it is great and like other reviewers the carpet layers were amazing. We had Shane come around about 2-3 years ago to quote on further carpet, at the time we showed him a place where the carpet had started parting in a join in a couple of places, he said he would get back to us, haven't heard, would really like to get this resolved. Many thanks”
“Driving just south of Timaru last week when a lady driving a Harrisons carpet vehicle took exception to something I did. She gave me the fingers. I have since had 2 flooring companies quote for a carpet and vinyl job. Obviously I didn't ask Harrisons to quote.”
Hi,
We appreciate you taking the time to let us know. We will be addressing this matter further. Apologies for this, not an image that we want to portray.
Kind regards,
Customer Care
“All went very well and good product choice. Thanks to you Neil & Kirsty for your services.
The installers , Max & Lance, did a great job as well plus very helpful & courteous.
Was a pleasure to do business with you all and for further carpet purchases you will be our first port of call. Totally satisfied. Only possible negative aspect had no bearing on your branch performance but was the delay re availability of carpet choices not being in stock and waiting for the next run to be manufactured. If there was competition re purchasing/choosing suppliers then this could be a decision decider?. A big decider for us was also the availability of finance options. Overall well done to you all. Many thanks, Peter & Judy”
“Really bad service, no quote emailed after 2 x requests. The sort of apology was enjoy your new carpet after I excepted a quote from another CO which was $2000 cheaper.😟😟”
Hi,
Thank you for your feedback. I apologise for the delay with your quote and have spoken with the Business Owner. Not how we like to do business, again I apologise.
Kind regards,
Customer Care
“Overpriced because the cutting plan used was very wasteful. THIS WAS ALTERED BY ME and almost 4 carpet matres saved. I did not appreciate getting a final account labelled in RED as being 40 plus days overdue. It was paid the day I received it.”
