“Harrisons Carpet
You came back to discuss concerns re our carpet, some you agreed with and some you didn’t.
We did expect a modicum of concern re the fraying edges and the edges in general and the movement of the carpet.
We have not received any further communication as to the installer and coming back to tidy the edging discussed.
Not happy , disappointing to say the least, perhaps it comes down to the fact that we have purchased and not likely to purchase again in the near future for the lack of after service. Shame on you.
We have however purchased carpet from the Harrisons carpets for a property in Glenfield – truly feeling uneasy about this now.
As for the other property Harrisons will not be a consideration. I guess it doesn’t make a difference considering it’s a franchise so who cares about the next franchisee missing out on a sale.
This email is just to let you know of our thoughts on Harrisons after sales service. Do we want you back in our home -No.
Will we recommend – No
We will employ and independent carpet layer to tidy up what we paid for.”
Hi,
Thank you for your time yesterday and your feedback. Again I apologise for the lack of follow up. Your feedback is important and helps us to ensure that any shortfalls are improved upon immediately.
Kind regards,
Customer Care
“Initial consultation was very good and quote given on the spot. Competitive pricing and great customer service. Installation was 9 days after I confirmed which was far quicker than anticipated and installation was to a very high standard.
Very impressed and would highly recommend”
“We had an excellent experience with Harrison's carpets. Liz was very professional and took time and care with us in the initial stages. The installers were pleasant and efficient and communication was outstanding every step of the way. Thank you!”
“We wanted new carpet in just our lounge which was getting very worn. Davin and Rachel were a great team and were so easy to deal with. They were excellent in the selection process of the right carpet and underlay for us. Rachel also did so well matching the colour to the older carpet in the other rooms. They were prompt and efficient in all my dealings with them both before and after the installation. The team that installed the carpet were also very nice and we couldn't be happier with the look and feel of our beautiful new carpet.”
“Very good customer service and the installers were fast ,efficient, and very nice guys - trustworthy and helpful. Would not hesitate to use them again.”
“Overall we are very happy with the Lafayette Carpet we chose, it is so soft to walk on and it looks great. Also the Vynil Planking has made a great difference to our kitchen and also looks great.
Harrisons provide a great service and good to deal with.”
