“This is the second time we have used Harrison’s they have always been prompt kept in touch with changes due to covid informative and given good advise”
“We had our entire home re-carpeted and from the start of first enquiry right through to finish we could not have been more expressed with the high level of professionalism, communication, consultation and installation provided by Neil MacKenzie-Hall and his team at Coastal Bay of Plenty. So happy we chose Harrison Carpet.”
“I had woollen carpet and underlay fitted and from the first initial contact to the final laying of it has been a really great experience. The Waikato North rep listened to what I wanted and the colour I wanted and took his time to advise me on everything I needed. I have had it in about a month now and love walking on my new soft warm carpet. I highly recommend Harrisons to anyone.”
“Actual product great, no complaints there. Customer service and installation of flooring was very poor. Dealt with a carpet and Flooring Franchise owner, who needs to work on her customer service. Especially when problems arise. The floor layer was a very poor tradesman as evidenced by the photos. Tried to talk to franchise owner about how unsatisfied we were and she threatened us with legal action. Paid the account in the end as could not deal with the stress of the whole ordeal. Will not be recommending Harrison's, That particular branch anyway. Sorry to say.”
“Looking for new carpet for our large house,so checking reviews on
said Company's....sorry Harrison's after reading all of the reviews on this site they are to Hit and Miss to contemplate using your services.
Looks like you should be doing something in regard to your Franchise holders and Contractors plus your Customer Service going by the reviews.”
“Poor installation, damage to cupboard, over cuts to vinyl, wrong naplock used and it isnt fixed in the middle and lifts, paint damaged, missing vinyl etc and no drop sheets- dust everywhere. Poor customer help when contacting the Agent about the install and was told I was unreasonable about mentioning the Installers health conditions when he told this directly to myself.”
