Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,556 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I have been pretty much ignored because Uber support is 100% done by BOT. Not 1 single response to my voucher problem.”

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Posted 1 year ago

“Horrible customer service. I've been trying to have a conversation for over 2 weeks about the same issue I have in my account and I have to explain over and over again to different people through emails. Still the hacking problem hasn't been solved.”

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Posted 1 year ago

“I wanted to ask a service to go to Tysons Center in the morning. It was very cold. Uber asked me to click a spot to be picked up, showing me four buildings away from mine, so I had to walk one block and a half. Why? I am wondering why. The service is not good the. I decided to walk and take my bus.”

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Posted 1 year ago

“Uber eats is terrible service, literally just brought me somebody's meal which is valued less than my order and told me to call the restaurant baring in mind he is the person who messed up the delivery because he is not able to understand English I know this because one order number is #fce97 and the other is #a7e81”

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Posted 1 year ago

“Terrible Experience – Worst Support Ever: I contacted Uber support twice about an issue, and both times they just transferred me to another team and never followed up. I wasted so much time and money, and still got no help. Their support is completely useless, and they couldn’t care less about resolving issues. I will never use Uber One again and will never recommend it to anyone. Absolute garbage service.”

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Posted 1 year ago

“First of all, all summer long the drivers I ride with didn’t use Ac. You charge way to much if there an events going on around town. You tack the amount to my checking account and then the same amount is put on hold for 5 business days. It’s not my bank doing it, it’s uber. I see no reason to give the driver a tip after dealing with all that.”

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Posted 1 year ago

“The worst company to work with. They don't care about their drivers . When you need help you can not talk to anyone in person. And they never fix the problem. You just waste your time writing messages.”

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Posted 1 year ago

“There's no way to talk to an actual person or even chat. It's ridiculous. Uber sucks and is stupidly expensive.”

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Posted 1 year ago

“Uber collect a lot of money from the customer and pay 1/6 of it to the drivers, especially when it’s on surge”

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Posted 1 year ago

“November 21,2024 Uber eats. providing specific address instructions delivery person, Alvaro delivered to the wrong address. Called me and I guided him to the correct address. He continued to argue that he was at the correct address where his GPS told him to go. after ten minutes of arguing he finally arrived. Very disrespectful and onery. Heavy language barrier and I believe that this should be address by Uber. Service was poor and I will not use Uber again. I will use another service that can give you true service and not someone that cannot speak and understand the language. Poor choice of hires.”

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Posted 1 year ago

“Thieves, worse company ever, changed to Lyft”

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Posted 1 year ago

“I was charger $75 for a $46 trip. I report the issue requesting an adjustment and Uber support lied repeatedly about the number of refund requests from my profile. I have never requested a refund and I’ve been using uber since 2015”

Uber Support 1 star review on 24th November 2024

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Posted 1 year ago

“Uber is awful and please watch your totals.. they are sneaky and add fees on here and there in hopes you will not notice”

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Posted 1 year ago

“MH01EE9398 Driver Name:Shahnaz. We booked the ride after an 8 minute waiting on 24th Nov 2024 around 3.23 upon reaching the agreed spot he kept on moving the vehicle ahead and when we asked him to stop and on reaching he cancelled the ride saying because he dosent wants to take the ride in a very rude and disgusting manner.Request to take stric action against Shahnaz. The car number mentioned above.”

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Posted 1 year ago

“The driver told me he did not receive the amount on phonepay. It was parking area so I also could not check if the amount was debited from my paytm or not. To save time, I sent the money again. He said he received it, and he left. Later I saw on my paytm transactions that the money was debited twice. I kept messing the driver to refund the amount, but he never responded. This was a trip with pay cash at the end option.”

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Posted 1 year ago

“I had uber ride last night come home to airport, I feel sick because the driver ride me dissy the road had a lot of snow.I vomit in car, but I had my pastic bag. And he created the story now, need to charged $150 clear, he made the mess at the car door, be honest -11 who will open windows? I don't think if i made his car dirty , he wouldn't talk to me and record me approved, he would ask me money immediately, send the video to center the car. ＄150 will not make him rich, Calgary winter time, becareful to drive.”

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Posted 1 year ago

“After one hour of trying every channel to write to Uber support to report an extra charge today, I have come to the conclusion that Uber deliberately making difficult for riders to access an email. And of course no phone number. I have followed every instruction and every time I am back to first square. Please tell me what government entity I should write my complaint to. Every legitimate company has a contact or support option and when you click the page for email and a page should appear for consumer to write his/ her complaints. getting refund is extremely difficult and It is on PURPOSE.”

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Posted 1 year ago

“go fcuk yoruself”

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Posted 1 year ago

“How are the booking fees higher than the actual ride charge?! And then uber has the AUDACITY ask for a tip?! The tips need to come out of the EXCESSIVE fees! I will continue to decline the tip every single time. Which is unfortunate for the drivers because they make no money. Uber collects ALL those fees and pays their drivers crumbs. This is why uber drivers are always on strike. It’s disgusting and greedy.”

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Posted 1 year ago

“My order was a joke, I ordered diner with my fiance, she only wanted one thing from the restaurant and she couldn’t even have it, because the restaurant gave as 5% of the normal product and it was cold and wet. Furthermore, I needed to do a min. order of 40 PLN to be able to order smth. Uber Support was not helpful, I got 3.60 PLN back, which helps me with nothing (never got a chance to eat the food I paid for, couldn’t order anything again with 3.60 PLN, and the prize for the product was this much only because it was a combo, the normal price for this product is much higher). I sent an appeal and got an information (after 2 weeks!) that they cannot help me. It’s a joke. I’ve been a paying customer for years, ordered hundreds of times and left many tips but God forbid one time I have a problem with my order, Uber just doesn’t care. I couldn’t have a nice dinner with my fiance because the restaurant did not provide me the service I paid for and what do I get in return? 3.60 PLN. Out of my 50 PLN order.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,556 reviews