Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,028 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pathetic service the driver is expecting the ride and after 15 minutes they refused to pick up and force us to cancel the trip. And maximum driver is communal minded in Lucknow region. Pathetic service”

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Posted 10 months ago

“This app sucks. They charge you 80% of cancels and if it was by accident it doesn’t even have an option to reopen it with the same driver. Bad smh”

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Posted 10 months ago

“Today I booked a ride for an extended family member. Before booking the trip I had removed my card as the rider was going to pay cash. At the end of the ride, the rider paid the trip fare plus a tip. After the ride has been completed, the trip fare has popped up in my app as unpaid. Trying to reach through the uber app to get it sorted just doesn't work. There is no number to call and the bot certainly is dumb. Overall Uber's support system for riders sucks.”

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Posted 10 months ago

“Today I had a very bad experience with HILMY. Tuk Tuk No: WP GQ 8808. Please do not go with this person. He cancelled the trip after only travelling 100 meters. (Not the Full Trip) But still charged from me.”

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Posted 10 months ago

“Why you charge me , that I never book on July 10th.. uber is scamming me.. give my money back!”

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Posted 10 months ago

“Support?! What support?! I feel extremely unsupported! 3 weeks going around in circles. Try setting up a teen account under yours with a number that someone else had used as an Uber driver. Ain’t gonna ever happen.”

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Posted 10 months ago

“Had a cancelled trip but charge stillw ent through and uber refuses to respond to my messages -johannessburg”

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Posted 10 months ago

“Some Items not delivered. Then told to go to app cancel order then reorder. Absolute disgrace how their system required me to fix their mistake. No more Uber eats!”

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Posted 10 months ago

“Uber doesn't want to pay me for my service I used to drive for them here in El Paso Texas someone reported me for something I never did I chatted with them Uber to try to defend myself but they cancelled my app now they don't want to pay me it's been over two months they promised me that I was to get paid on the 1 St of July I tried calling them but no answer they promised me that I will see my money on the 15 but I doubt it bad Customer service Shame on them they don't worry cause their headquarters are in india”

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Posted 10 months ago

“Such a scam of a company, I do not have an account with them and haven’t for almost a year and been struggling to stop this 9.99 per month charge. I hate Uber first I have negative experiences with Uber drivers locking car doors, scream at me and then trying to follow me to my home. I am absolutely disgusted with this company”

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Posted 10 months ago

“Receipt ID # db18342a-c290-49ce-a47d-25aa0682beca I booked a ride with Uber to Washington DC National airport. Uber priced the ride at $39.90 I accepted. Inmy final bill (receipt i.d given above) Uber charged me $59.99. EXTRA 65%+This is the First time Uber has done this. Uber explanation for extra charges such as toll. County fees, airport fees(?), etc. Takind Uber from surrounding MD Va suburbs is a very very frequent destination. There are NO TOLL ROUTES FROM MY HOME TO DCA . Why UBER HID THESE CHARGES IF THEY WERE AWARE OF ALL TESE GARGES ALL ALONG why surprise on after a ride.”

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Posted 10 months ago

“I RESERVED AND PAID FOR UBER TO COME TO PICK US UP FOR AN APPOINTMENT TO A PLACE WHERE YOU DON'T GET SECOND CHANCES. IF YOU DON'T SHOW UP, YOU HAVE TO START ALL OVER AGAIN. SO I DECIDED TO CHECK TO SEE WHERE THE UBER WAS BECAUSE IT WAS GETTING CLOSE TO THE TIME FOR THEM TO PICK US UP. OOH, SHOULD I EVEN BE SURPRISED? WELL YES!!! See, when you RESERVE a ride, table at a restaurant, birthday or anniversary party venue, etc. THE BUSINESS IS EXPECTED TO HONOR THAT. IF SOMETHING COMES UP, THEN IT IS THEIR RESPONSIBILITY AS A BUSINESS, TO NOTIFY YOU SO THAT YOU CAN MAKE OTHER PLANS. THE PERSON SHOULD NOT HAVE TO TRY TO FIGURE OUT WHAT HAPPENED. EVERYONE NEEDS TO KNOW WHAT THEY DID. BTW, I HAVE SCREENSHOTS OF THE CONFIRMATION THAT PAYMENT WAS ACCEPTED, PAYMENT TAKEN FROM CARD, AND OF THEIR ALL THE SUDDEN CANCELLATION.”

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Posted 10 months ago

“Had a ride scheduled for 5-20 to the Indy airport to go Seattle for a cruise to Alaska. Uber never showed and I missed my flight and cruise. Sent a message to UBER and they gave me $100 credit in UBER eats.😡”

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Posted 10 months ago

“Uber says we’re independent contractors but yet the hold is hourly . Yeah I need explanation for this when people make the app and the mistakes are made by humans .”

Uber Support 1 star review on 9th July 2024

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Posted 10 months ago

“0 stars really. I left my phone today in an Uber, called my phone almost immediately...no answer, called hundreds of times!! Thief uber driver, now I'm locked out of google! Got a hold of uber online, and got the run around, asking the same thing over and over!! This is ridiculous, if your in Iowa, his name is Erik, and he is a thief!!”

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Posted 10 months ago

“Uber support is by far the worst customer service I have ever encountered! They do not respond to me for four days. When I open a new ticket. They tell me I cant open more than one support ticket and close the second one. It has been six days now with no response on the original ticket”

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Posted 10 months ago

“7/8/24. The worst customer service ever. They offer the scripted vague dialog which does not offer an explanation or a resolution to problem issues. For some bizarre reason I was unable to purchase a ride and place a food order. Each time I got a response saying 'We've detected a problem and there was an error processing your request'. I followed all the instructions on their website, updated password etc., however the problem persisted. After speaking to a rep named 'Jeff' he informed me that my account was flagged for reasons he couldn't disclose. I'm so upset because I rely on their ride services for doctors visits and food deliveries. I will never recommend this app to anyone. I've been using the app for years and never had any issues until 7/7/24! I'm very disappointed. Uber must do better. They need us to stay in business not the other way around.”

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Posted 10 months ago

“I’ve tried to resolve this issue through the app for over an hour. They keep telling me to select the option to call customer service but the only option in the help section is to chat. I’m tired of getting the run around. I’ve been doing business with Uber for several years now. NEVER AGAIN THEY WANT TO CHANGE ME AND NOT GIVE ME MY ORDERED ITEMS”

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Posted 10 months ago

“Responden como una máquina siempre lo mismo. No me dieron explicaciónes, pruebas, o ninguna información que respalde la decisión que tomaron de cobrarme de más. Estoy segura que todas las reviews de 5 estrellas las ponen los mismos dueños o empleados obligados porque el soporte es HORRIBLE, he leido miles de comentarios. Desactivé todas mis tarjetas para que no puedan volver a cobrarme lo que quieran cuando quieran. Estafadores”

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Posted 10 months ago

“I downloaded the app while getting off cruise. Then didn't use it I checked my bank account and over 60 pounds is pending from uber. Even though I didn't use it. I contacted the back and said I think it's fraud they said its defo uber. Contacted them by email and by the app and no reply.”

Uber Support 1 star review on 8th July 2024

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,028 reviews