Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,215 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 19th July 2025

Karen Brule'

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Uber Support 1 star review on 17th July 2025

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Uber Support 1 star review on 16th July 2025

Uniquerecoveryfirm(AT)Gmail...com

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Uber Support 1 star review on 24th June 2025

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476

Anonymous

Anonymous // 01/01/2019

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“Well Uber is sketchy. Do not risk your life with this. First off they had 5-6 people cancel my ride after I waited 5-10 minutes after each one was accepted by the driver. That added up to around 40 minutes of being screwed for my job. You shouldn’t risk people’s income due to horrible drivers. I need to file a real complaint. Reason why is the last of the canceled drivers turned on my street in a nice part of Jacksonville beach Florida, he was 15-20 houses away on my street, called me, asked “what side of town” I was going to after he accepted the ride and was a minute away it said. He seriously sounded ghetto, uncomfortable for me, and definitely out of it like he was on major drugs. I told him, he then hung up on me and seriously canceled the ride when he was less than a minute away. Scary Uber lets their drivers they pay due this to their customers. That guy was definitely on drugs and was a risk for my life. Almost glad he canceled on me after I waited 30 minutes. I had no choice but to go with Lyft. I’m very glad Uber has competition or I would have really lost my job due to Ubers mistakes.”

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Posted 10 months ago

“Uber just recently added an option to book a taxi and the rate usually shows cheaper than the regular price. Every time I attempted to book it, it was unavailable due to a "busy time". Everytime ia a busy time. What is the point? It only wastes my time waiting for a taxi for 10+ minutes to end up booking regular Uber fair anyway. If the app shows that there is a driver available within reach, it should be available. Never the case. I am getting disappointed over and over again. And there is no option to leave a review on the app, it's a mission impossible, yet they don't hesitate to charge the credit card right away. Uber really needs to figure out better system and customer service.”

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Posted 10 months ago

“Uber has charged me duplicate charges for a trip I took. This isn't even the first time. They then say it's an authorization hold and that the money will eventually be deposited back into my bank account, but it never happens as they claim. There was an email shared stating that they have removed authorization holds, yet they still manage to deduct twice from bank accounts and claim it as authorization holds. It's so frustrating, and they take ages to reply. I am very disappointed.”

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Posted 10 months ago

“Uber has the worst customer service! They do not assist on the phone everything is thru emails and you never receive a response”

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Posted 10 months ago

“I reserve a rental car in Houston tx.. paid for through Uber only to find out that you need a cc which I didn’t have so I cancel it within an hour of me reserving it and still have not received a refund for a car I did not get .. and it’s really hard to get costumer service..”

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Posted 10 months ago

“I don’t like at all I’m trying not work and not get rides from them .uber and lift suppose to get out off business”

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Posted 10 months ago

“Uber is NOT a safe ride . Just before midnight on the 26/Aug I ordered a ride through the app. I was sent a price, which I agreed to , then a driver accepted the drive. I was sent his name, registration number and licence number. I got in the car , which smelled of urine. It was only 4 minutes ride and when I arrived home, I attempted to leave the car. Thats when he asked me to open my app and change destination! I refused and my son can see through our CCTV camera that it is taking me long to leave the car so he called. Thats when the driver allowed me to leave the car, and said he will change destination. Then he proceeded to change the amount he charged me. I called Uber, they said they have no details of the ride or driver! the driver managed to charge as he please, delete the trip details entirely from the Uber system. I have a screen shot of all of pre and post trip details, but they would not refund or investigate the driver! I am grateful that my son could see me on our CCTV and called me, since I always send the details of my ride to my family... I would never use Uber ride again, as it is unsafe if a driver can wipe out a ride details.. Women think that since every thing is documented we are safe, but not if Uber system can be manipulated by the drivers. I called 4 times, and the phone was slammed on my call twice.”

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Posted 10 months ago

“Drivers steal your food and Uber does nothing about it. My family and i will not have dinner for 3 nights this week and will probably have to do hungry, bc uber decided to just not refund me. The answer was bc the order matches the receipt. Uhm yes it does, but I didn't get the damn food”

Uber Support 1 star review on 2nd September 2024

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Posted 10 months ago

“My son took an Uber ride in Gilbert. He told the driver in advance he had a disability. The driver took him half way through the ride and dropped him off on side of the road because he decided he didn't like my sons disability. This has been done more than once. My son is covered under the ADA. I don't understand why your drivers are not trained about people with disabilities and they to are entitled to a safe ride. This needs to be made public so the community becomes aware about the type of drivers they are at risk of being connected to thru Uber...”

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Posted 10 months ago

“Can use please stop hiring drivers that dont speak english. Had an incident tonite was at laundrymat and the driver went to the Verizon store next door which was closed, expected me to carry my bags over there i guess then instead of turning around on Franklin Ave he backed up 50 feet with cars beeping at him. Id rather take a taxi for close places like the laundrymat that was very dangerous”

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Posted 10 months ago

“There is NO support. They don’t show up and leave you with no option but to cancel and the. They charge you a cancellation fee. This is by far the worst service ever invented!”

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Posted 10 months ago

“For 4 mile ride, the driver arrived after 45 mins and audacity to expect a tip. Uber, get your drivers to understand, tip is for service. No service, no tip!!!!! Service means - open the door, lift the luggage….do something beyond the duties of transporting the passenger from point a to point b. For that, they get paid the amount that is quoted. Work on better behaviors and attitude!”

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Posted 10 months ago

“No response from Uber support regarding a driver who obviously wanted me to cancel him so that he could get a cancellation fee. I called three times and I messaged him twice. The map clearly shows that he was not move - or 20 mins - when the pickup was scheduled for 12 mins pick up.”

Uber Support 1 star review on 31st August 2024

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Posted 10 months ago

“One of the worst service and technology the are steeling the money every customer wallets may Uber owner should receive all the karma if you keep on doing oneday moonrise the App”

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Posted 10 months ago

“Uber stole Telana Harrison money. A gift card was sent to her Uber cash account an they won’t allow her to use it to take rides also won’t refund the money to the person who sent it even though I gave them the gift card number an order number . Lyft is much better Uber are thieves an they give you a hard time because they know they get the last word because it’s hard to speak to someone directly when your just an rider”

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Posted 10 months ago

“I took an Uber ride. Unfortunately I left my phone in the car. Instead of the driver named Rustam returning it to me he threw it out the window 20 seconds from my home resulting in it being run over. It was shattered front and back as well as rained on. The only reason I found it is bc my family members received an alert saying a crash was detected and provided the location of the phone. Uber support has done nothing to help other than refund me $20. Now I’m out money bc I have to purchase a new phone. This was unacceptable and I will never be using Uber again!!!!!!”

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Posted 10 months ago

“Driver wrongfully cancelled ride an had smerky remarks pertaining a personal matter also showed up early an complained about people not being at the exact spot 15 feet away dropped off nearly 3 miles from destination in the °100 weather an claimed they were not taking the comments towards them when they are supposed to drive an mind there own business an shouldn't have opened there mouth on the subject”

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Posted 10 months ago

“Uber funking sucks you spend all this money to get food they never bring the right food then if I want to go somewhere they charge you all this money only to pick you up late never the time they post before you send for the ride I'm done with them they need to be sued I just bored breakfast $40 plus tip and my food is fuckd up perusal just cook save your money and time”

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Posted 10 months ago

“A Customer Support Team Took $142 Dollars From Me. Sent Me On A Blank Trip Had Me Sitting And Waiting For The Customer. I Tried To Call The Customer And One Of The Customer Service Tells Me That No One Is There And Tells Me The Reason Why I Was Sent To That Location To Say In 24 Hours That A Customer Called A Put In A Complaint That They Requested A Ride And That It Was Me That Came To Pick Them Up Then Go Home Talking About That He Knows How Customer Sometimes Lie And That He Was Going To Make Sure I Get Paid For The Trip Then Ask Me To Call Him Back After I Completed My Route For That Day And To Make Sure I Was In A Safe Place So I Complete My Route He Calls Me Instead To Walk Me Through The Steps On How To Get A Promotion That They Had Going On In Able To Get My $ 200 Dollars And Had Me To Move $ 100 Dollars Of My A Back Up Account In Case I Needed Extra Cash And They Take Money From Your Earnings To Pay Back Over To A Debit Card So Now Not Only That I Have To Pay Back Money That I Didn’t Have Access To I’m Like Really After I Realized What Was Going On I Called Back To Tell Him I Don’t Have Access To This Money And I Can Out To Make This Money To Feed My Family He Hangs Up On Me I Called Back For Support They Tell My To File A Dispute And I Haven’t Heard Back From Anybody When I Try To Contact For More Support I Can No Longer Speak To A Live Person I Can Only Reach Them By Message I Want To Talk To A Live Person Not Chat”

Uber Support 1 star review on 30th August 2024

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Posted 10 months ago

“I do not recommend working for Uber as a delivery driver. I completed a trip, but the Uber App wasn't working properly, and I wasn't able to confirm that I completed the order so I reached out to Uber Support to help with confirming the order so I can continue on. The agent lied to me by saying that she will have to cancel the order, but she promised that I will still get paid for it. Long story short, Uber didn't pay me the full amount they owed me. Uber Support continuously transferred me to every agent just to tell me that they weren't going to give me what they owed me. I asked for a supervisor many times, but they ignored me and continued to transfer me to another agent that basically couldn't help. PLEASE DO NOT WORK FOR UBER DELIVERY, it is not worth the frustration.”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,215 reviews