Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,028 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just deleted app from my device. Face of your company now is Eric Cartrite. Go Woke, go Broke. Good luck to you.”

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Posted 10 months ago

“Hateful people”

Uber Support 1 star review on 16th July 2024

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Posted 10 months ago

“They put you on hold for every question you ask. They lie to you about pay rates. DO NOT DRIVE!!! IT PAYS LESS THEN MINIMUM WAGE. PLUS WEAR AND TEAR ON YOUR CAR! YOU WIND UP LOSING MONEY!”

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Posted 10 months ago

“Uber is managed by people who think murder is ok. I will never use this company again! Fire this man! This is disgusting!”

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Posted 10 months ago

“A driver named Andrew scammed me last night. I ordered him for a ride and he asked me for the pin in chat, after i gave it to him he ignored me, blocked my number, and talked as if he picked me up and we were on our way to my destination, as i day here at the pickup point waiting for him. I was charged $68 for a ride i never got. I then read that you shouldn't give the pin to the driver until you're in the car, well thanks for letting me know after the fact, Uber! This driver drives a grey Toyota Camry LIC plate 7NTF635 in the Clairemont area and he's got a 4.95 rating even though he scams his riders. BEWARE of him, Uber will not help you! I've posted his picture here.”

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Posted 10 months ago

“Akshima this side i am book my ride and fare is 220 and after the end of ride fare is 291 why so...??? When you share actual fare at the time of ride booking so why you not deducted same amount. Ride details mention in trail mail also share some snapshot at the time of ride booking and the time of ride ending Refund my extra amount which is charged by you even my ride not stop any place more than 1 minutes insist of traffic and not changing any route so refund my extra amount otherwise we took necessary step further. Amount 208 at the time of booking Amount 291 at the ride ending Please refund my extra amount which was charged by you otherwise we will take necessary action.”

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Posted 10 months ago

“1 for luck of zero”

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Posted 10 months ago

“Absolutely disgusting behavior by your employees. You should be ashamed.”

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Posted 10 months ago

“Eric Cartrite being employed as a Senior program Manager is a disgrace. I'll walk 10000000 miles before patronizing this joke company”

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Posted 10 months ago

“Will never use uber again because they hire filth”

Uber Support 1 star review on 15th July 2024

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Posted 10 months ago

“Not going to support a business which lets employees to whish someone else's death.”

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Posted 10 months ago

“I will never use a company that has an individual in upper management stating he was sad a bullet missed a presidential candidate. Calling for the assassination of a govt figure in America is vile disgusting and beneath what we are supposed to be as Americans. I will never use this company and will actively tell others about what Eric Cartrite posted about the assassination attempt on Donald Trump.”

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Posted 10 months ago

“Fire this person”

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Posted 10 months ago

“The worst and most horrible company I ever worked with. I am visiting Jordan from the United States of America and I bought new lines . I tried many times to change my number to the local number I bought but their system not allowing me . I found out the number on their blocked list from previous customers and now they haven’t responded to any of my messages for a week . Horrible service without any response. Awful company all around .”

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Posted 10 months ago

“Absolutely terrible. I'm a driver and would request to contact uber through chat, not by phone. Their instructions are absolutely diabolically complicated. Seems they are right, uber doesn't support their drivers. They couldn't care, we're only left faq's and basic instructions that is absolutely unrelated to our problems.”

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Posted 10 months ago

“This UBER driver stole my I-phone then dropped it off in Wayne, MI. The Representatives helped him steal it by prolonging my calls and texts.”

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Posted 10 months ago

“"Lost my wallet in an @Uber cab (HR55 AR2743) and the driver refuses to assist, saying 'jo karna hai kar lo'. @Uber's customer service is not helping either. Disappointing experience! #LostWallet #PoorService"”

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Posted 10 months ago

“Uber sucks. There should be a loyalty program without having to pay a monthly fee for good rates. I’m a regular Uber rider and have spent hundreds of dollars in the past 6 months. Shouldn’t we get a discounted and special rate from time to time for raking up all the rides???”

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Posted 10 months ago

“i can only say that your customer support teams are your worst enemy. They are the cancer of the company. They know absolute nothing only sabotaging accounts to make drivers unable to drive. to hurt them based on their personal genda. Don’t they really get it that they re hurting their employer so much more??? how can they be thi dump. where you get them from??!”

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Posted 10 months ago

“Uber needs to keep their f****** drivers off of other people's property they are ignorant and they think they own the world”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,028 reviews