Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,556 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KA02AG9069 Shivakumar..big fraud”

Helpful Report

Posted 1 year ago

“Disturbingly POOR customer service. I received probably about a dozen emails about a free 3 month trial for UberOne if I signed up. Every single time I went to “claim” this offer I was charged. I raised 4, FOUR tickets to get the promo I was offered and I was NEVER responded to. Everything is done by a pathetic chat (makes sense since it’s so easy to ignore and hold no one accountable). My issue always had to be sent to a “specialized team” lmao. What a joke- a specialized team who just never responded and then would come back months later and ask if my issue was resolved when clearly it wasn’t. What a pathetic company. I used the last of my gift card and won’t be returning as a customer ever!”

Uber Support 1 star review on 26th December 2024

Helpful Report

Posted 1 year ago

“Uber pricing is RIDICULOUS!!! Not only has their prices have increased by 30%!! They charged me a booking fee of almost $10.00 and a $1,50 of wait time!!! Note my uber was a black suv and according to uber you have a 5 minute wait time. According to my surveillance system I was out of my property on under 5 minutes. No more uber for me!!!”

Helpful Report

Posted 1 year ago

“UBER - Outrageous pricing!! What has happened to uber? I took an uber to toronto island Airport --a 10k drive--$53.00! So much for an inexpensive alternative to cabs!!! The driver got $28 from the fare. Thats crazy. Unfair to drivers and passengers. It is no longer an affordable opton..”

Helpful Report

Posted 1 year ago

“Hi, I booked an Uber ride om Christmas eve from my office [Wipro, Sector 20, Plot no 480, Gurgaon]. The drive came and asked me for my OTP. After I gave my OTP, he said first we will drop his stuff (saman) and will move to my drop point which I declined and tried to cancel my ride. He immediately canceled it from his mobile phone and drove away. SO, WHY SHOULD I PAY 22 RUPEES FOR YOUR HORRIBLE SIRVICE!”

Helpful Report

Posted 1 year ago

“3 out of 4 support does not solve the issue. the only solution provided is uninstall the app..really?”

Helpful Report

Posted 1 year ago

“uber eats have drivers that half of the time dont know where they are going to deliver food or drop off at wrong address and instead of listing a business as close they will let you place a order wait and then cancel cause the place is closing the worst I try to use uber eats very minimal”

Helpful Report

Posted 1 year ago

“We scheduled a ride at 4:15 AM on Christmas Day for a ride to the airport. Our driver canceled 8 minutes AFTER he was supposed to arrive. That didn't leave us enough time to reschedule and we had to wake a friend up and get him out of bed on Christmas Day to make our flight.”

Helpful Report

Posted 1 year ago

“The first time I used Uber or tried to use Uber I placed an order for lunch wait two hours and never received it. Just nothing worst experience of my life. I’ll never use those guys again if you’re hungry go to DoorDash.”

Helpful Report

Posted 1 year ago

“Unbelievable”

Uber Support 1 star review on 25th December 2024

Helpful Report

Posted 1 year ago

“If I could I would not leave a star. I was renting a car with hertz program. Payment was due but I didn't have the money in account. When I put money in, uber decided to send my money to an old card that was overdrawn. Resulting in them keeping my money. I lost car, job, home and left me completely embarrassed stranded outside hertz.it obviously hit my credit as well. I emailed and spoke with a million reps. All for nothing. Just to get a massive amount of letters from hertz demanding the money uber decided to send to a inactive card. I am still recovering from this. I was a five star driver with over 4,000 rides, all to get shafted and ignored like garbage. I just want uber to own up to their mistake and settle this balance since it was uber who sent my car payment to wrong card. This was a very difficult time for me. Please help.”

Helpful Report

Posted 1 year ago

“I requested an uber, and the driver drove too fast, he did not speak English. He was also very rude in his mannerism.”

Helpful Report

Posted 1 year ago

“Uber is a JOKE I have spent A LOT of money with them. They double charge then try to say oh it will fall off then when I show them it has been paid oh the bank will give it back. I'M DONE.”

Helpful Report

Posted 1 year ago

“Never had a problem till yesterday when they charged me twice for one trip.”

Helpful Report

Posted 1 year ago

“It is worst. Decided never to use Uber. Pathetic service”

Helpful Report

Posted 1 year ago

“Uber has the worst customer support. No phone number slow response times and off shore associate who are not helpful.”

Helpful Report

Posted 1 year ago

“They charged me $20 for wait time when I was 5min earlier than my reserve time”

Helpful Report

Posted 1 year ago

“If you have lot of spare time. If you don’t mind to make 10 dollars a hour , do it.”

Helpful Report

Posted 1 year ago

“Not very customer friendly app. I've been using it for years and the option for us CONSUMERS has been removed. We can't get in touch with a live costumer support. I'm having a serious situation with one of their drivers and they keep telling me to contact him. HE PUT THE WRONG PHONE NUMBER IN YOUR APP!!! My situation: I forgot my phone in his car and called our phone while he was driving away (he knew we forgot the phone.) He picked up the call gave me another phone number and asked me to go to his place (2+ hours away from where he picked me up) to get the phone from him. This app is getting dangerous for us costumers.”

Helpful Report

Posted 1 year ago

“I can't stand using Uber. Get's worse every time. You quote me a certain price, so I book a ride. As soon as I'm dropped off , the price on the receipt is ALWAYS more than the quote. I was just quoted $44. As soon as I'm dropped off, it turns to $48. Then, when I go to complain on your website, NONE of the options given, pertain to my problem. I sent a complaint to your Facebook page, still sitting 5 days later. Hasn't even been read. I'll be using Lyft from now on.”

Helpful Report

Posted 1 year ago

Uber Support is rated 1.1 based on 2,556 reviews