Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,555 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged for a delivery I did not receive because the driver did not have her ID upon arrival at the store. Unacceptable and was not refunded despite multiple correspondence with uber. Will never do business with them again!”

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Posted 11 months ago

“Charged for cancelling an order. Cancellation was done promptly after placing order. This sucks.”

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Posted 11 months ago

“When orders that should take 20-30 minutes takes an hour to reach a customer it’s ridiculous. I understand sometimes it’s busy or there aren’t enough uber couriers. But then businesses shouldn’t accept orders or if they see the uber couriers are too busy and they can’t find one, rather cancel the bloody order without any cost to the customer as it’s not the customer’s problem at this point. The restaurant can take it up with Uber to solve the problem and get their cost for the meal. I come home late from work. Rush to do laundry. While doing laundry I order dinner and my laundry is done before dinner is even picked up!!!!!”

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Posted 11 months ago

“they constantly close tickets without solving them”

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Posted 11 months ago

“They kicked me out for the rides without telling me why. I can do the deliveries only. I tried to reach out to them, and they still didn’t give me the reasons why I can’t do the rides or both the rides, and deliveries.”

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Posted 11 months ago

“÷WARNING÷WARNING÷WARNING÷ DON'T EVER DRIVE FOR UBER! WORST COMPANY EVER! DRIVE FOR VEEZU OR BOLT OR LYFT! STAY AWAY FROM UBER! THEY LIE ABOUT THE COMMISSION THEY TAKE. ADVISED IT'S 25% BUT MOST WEEKS IT'S NEARER 30%. THEY CAN SUSPEND YOU FROM DRIVING WITHOUT GIVING YOU AN EXPLANATION. YOU CAN'T EARN A LIVING WHILE THIS GOES ON, WHICH CAN TAKE DAYS. SUPPORT? THERE IS NO SUPPORT. JUST AUTOMATED RESPONSES. THEY'RE A JOKE. STAY AWAY.”

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Posted 11 months ago

“I used uber on December 31 2024 in Minneapolis to transport myself, daughter and luggage from the four seasons hotel to jefferson line bus station. The experience was awful and customer support was worse. The driver pulled up to an obviously closed building with a sign instructing where drop off should be and refused to bring us to the proper drop off site. I would have been fine with paying extra. We were told to leave the car and we're forced to walk 8 blocks with all our luggage to arrive at our destination. We do not live in Minneapolis and would expect better service than being left in an unfamiliar area to navigate on our own with, again, ALL OUR LUGGAGE. I contacted Uber for a refund on our ride and was compensated two dollars. Not only was the driver extremely negligent in leaving a 57 year old woman with a child by the side of the road in an abandoned part of Minneapolis, Uber was not even remotely correct in helping with a refund.”

Uber Support 1 star review on 2nd January 2025

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Posted 11 months ago

“Absolutely the worst customer service ever!! Tried to reach them about a delivery that was supposed to be 10 minutes but went 25 minutes beyond the time and paid priority “sorry nothing we can do” click wouldn’t even let me give a response.”

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Posted 11 months ago

“Difficult to reach When reached, don’t understand issue No customer care…”sorry, too bad!” Issue not resolved”

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Posted 11 months ago

“Uber has become a total scam! There’s absolutely no point in using this app anymore. I request a ride, get one price, and by the time I finish the trip, the fare is completely inflated! This is beyond frustrating and unacceptable. I’m done with this app — the service is a joke now!”

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Posted 11 months ago

“I can't even give one star, worst to the core in the 1st day of the year. Today, on the first day of 2025, my friend and I booked an auto through Uber. The driver picked us up from the main road instead of the corner where vehicles usually stop. When I checked the fare, it showed ₹54 for the ride from Egmore Metro to the Government Museum, Egmore. However, the driver demanded an extra ₹20–₹30. When I refused, he started ranting and accusing us of supporting corporations while neglecting auto drivers, and he continued blabbering nonsense despite my request to stop and charge only the shown fare. He also insisted that we pay in cash and refused any digital payment options like GPay. Upon reaching the destination, he didn’t drop us at the proper point and argued further. We paid ₹104 and asked for the ₹50 balance, but he claimed he didn’t have change or GPay intentionally. The situation escalated as he started using inappropriate curse words. Thankfully, some bystanders noticed his behavior, intervened, and scolded him, which helped us get out of the uncomfortable ride. Unfortunately, I’ve faced similar issues with other auto drivers booked through Uber, where they demand extra money and behave unprofessionally. I’ve also had another experience where a driver demanded an extra amount, and when I refused, he told me to cancel the ride. I ended up being charged a ₹15 cancellation fee, even though I wasn’t the one who wanted to cancel. Drivers often demand extra money and then refuse to move unless we cancel the ride, leaving us stuck while they remain at the same location for a long time. This is unfair, and I’ve been facing such issues repeatedly with Uber. Please take this matter seriously and address these problems to ensure a better experience for passengers. This is not just about the money but also about safety, especially for female passengers. I request Uber to take strict action against such behavior and ensure better experiences for riders.”

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Posted 11 months ago

“Piece of shit… you replace taxis… but when we need you we need a f’n update so we can’t use you… f’n BS… I hope no one ever used you again… which they will… but you’re just a joke… and you don’t even care… f you uber”

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Posted 11 months ago

“Incompetent animals working their customer service center, and that's an insult to animals”

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Posted 11 months ago

“Uber is good bad experience”

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Posted 11 months ago

“Terrible customer service”

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Posted 11 months ago

“This is my worst experience with taking uber the uber share is crazy 4 people in a car i could understand if the ride was 10 dollars i paid 18 dollars for such crappy service uber you need to do better feel totally exploited”

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Posted 11 months ago

“If you order delivery through uber, you better pray and hope your order is correct. Any time I have something missing in my order or if something is made incorrectly and I report it to uber (even minutes after I recieved the order), they say "sorry for the inconvenience but your order is jot eligible for a refund". EVERY TIME! There is also NO customer service number. You're only option to speak to anyone is through chat and the chat responses are all automated responses. You never talk to an actual person.”

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Posted 11 months ago

“I had uber premier recently de scheduled for a little after my midnight and takin me and other 3 guest. I received a email this morning letting me know my ride was cancelled. Now me and my guest don’t have a ride home I called so many times and no issues were resolved horrible customer service Never against n”

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Posted 11 months ago

“Uber support is terrible!!! They don’t want you to call them. Is this the 1800’s. Stay away”

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Posted 11 months ago

“This is one of the worst apps I've ever used in my life I was overcharged 148.00 for a ride that was originally $14. I will never use this app again I requested to speak to someone customer service no one reached out to me regarding the issue this is the worst app I've ever used in my life.”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,555 reviews