Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,554 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got charged for my meal on Uber Eats and the driver never arrived with my food. I called custom Service and all they could do is giving a $10 discount on my next order as if im going to order on ubereats again. My order was more than 20 dollars and thats all i get after paying for my food and service. This predatory tactics against the customers are unacceptable. Stop blaming the minimum wage for those ridiculous high cost. Customers are the people that pay for services and you try your best to rip them off, it’s crazy to me.”

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Posted 11 months ago

“Uber has charged me for two other rides that I didn’t take! The customer service is terrible, they haven’t helped me out with this issue. It’s unacceptable”

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Posted 11 months ago

“Not my first Uber trip, but there were some things about this ride that needs attention. The driver arrived as indicated, in a late 90's Mercury, outside with mismatched fenders and body panel showing contact with something other than wind or rain. rain being the only water that had touched the car in a while, when I got in the back seat was a tight squeeze as the front passengers seat was well back and reclined and to add to that the seat pocket was maxed out with a child's odds and ends , had a hard time telling the carpet color being covered with I didn't care to examine, I'm sure it had taken a while to collect the amount in place. It must have been a decorating theme as the rest of the car had that same grunge bling. Looking out the windshield through the various cracks and splits would have made Safelite very happy to get to work. I thought Uber had some sort of standard for the drivers, if so this must be their minimal standard. I was delivered safely and on time, but the environment was one to be remembered. I can appreciate someone wanting to work to make ends meet and work with what they have to get the job done, but a little pride in what you have especially if your going to be carrying passengers who might like a little different decorating theme”

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Posted 11 months ago

“Uber is using immigrants to deliver food and drive us around. How long do you have to have a valid DL to work for uber?”

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Posted 11 months ago

“Uber is a rip off they took 27.98 out of my account for a ride that was 10 minutes away and they’re lying about it. Don’t trust them they’re too expensive and they take too long to pick you up. I waited almost an hour for a ride that they charged me a lot of money for. The drivers canceled when they were two minutes away then you have to wait additional half an hour for another ride I went with Lyft they’re less expensive and they’re always on time and nicer. Uber drivers are very rude and so is the customer service they think they can rip you off and get away with it.”

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Posted 11 months ago

“Giving one star is being too gracious. I ordered something and the estimated time was at 5pm. The driver was one minute away for over an hour and still is. I tried calling the driver no answer. I tried texting the driver same response. Tried getting a hold of customer support and they are having technical difficulties and can’t help me for 6-12 hours. Worst service ever!!!”

Uber Support 1 star review on 10th January 2025

Helpful Report

Posted 11 months ago

“I completed several deliveries, at the end of week the app showed how much I made for that week but the following week uber short changed me. I contacted uber support for two days got different answer every time and kept getting pass to another so called expert, long story short didn’t get paid and I got so frustrated I gave up. Will never drive for uber again. They pay enough and then they short changed you on top of that. There are other good companies out there”

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Posted 11 months ago

“Ordered organic products specifically messaged a shopper saying please do not make any replacements and make sure they are organic. He wrote back said of course sure sure sure, my groceries and they were non-organic lol messaged to customer service spoke to a scammer named peranshu and he tells me I’m in eligible for a refund. I asked why three times and he wouldn’t tell me. So basically I paid for groceries. I didn’t want, never using them again.”

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Posted 11 months ago

“Big let down. I ordered uber eats and was notified about my delivery driver and contact information. She refused my calls 5 times. Then when she finally answered, she (Sabrina) was very rude and just hung up on me. Then I got a notification that a different driver had my order. Of course my dinner was not even a little warm when it arrived. Too bad I can not actually call Uber.”

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Posted 11 months ago

“I always use the cash out instant option Uber changes the cash out instant option to cash out weekly by removing the cash out instantly option I've called them I've emailed them I have text message to support my claim I have money on my account that I'm trying to cash out instantly but they change it without my permission to weekly and remove the cash out instantly option”

Helpful Report

Posted 11 months ago

“One of your driver is very rude and fraud Taking extra money expect uber payment without dropping us on out destinations he is expecting money and we denied to give him money then he told us that he will do police complaint MH05- 0779 we have video of that person will mail if you want”

Helpful Report

Posted 11 months ago

“I was on the support chat for 9 hrs straight and never resolved my issue. They kept ending my chat, and had re explained my issue to every single rep. They kept telling me to ask for support help when I sign in and kept explaining I can sign in. Just going in circles for the last week and haven't helped with my original problem of not being able to sign in. Plus getting weird emails asking me for my first 6 numbers of my credit card on file, another rep asking for the last 2 numbers. My email changed to an email I never provided. No actual working phone number to talk to a person, just horrible.”

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Posted 11 months ago

“2025 Jan Visakhapatnam now a days I tried book uber they are asking for extra money which is not correct they are charging us more or else they are telling to cancel it. It is becoming so difficult to book uber now a days plz do something on this”

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Posted 11 months ago

“UBER - NEEDS IMPROVEMENT- Support isn't always available. You are directed to read and resolve it yourself. Phone calls are automated pre recording of prompts. At the end call says no longer receiving calls. ONLINE: Many Uber errors app works 80% of the time. Wrong navigation routes, wrong pickup areas, wrong routes, pickups are to far from location to get to. Not all features work. Not getting enough rides. Verification selfie pictures are multiple times in one day. It interfere with getting rides. On ride get to many requests during a ride. Brings rating down. EARNINGS AND WALLET: Not 100% accurate has glitches skips and misses payment. Something is always going wrong with it. Uber Pro Card: Doesn’t pay you on time delay payment and payout. UBER error from programming development team. More complications. UBER RENTAL: Car prices for rentals are high. 3rd party rentals charge double in a week. Electric vehicles need to be charge 3x a day from driving so much. Gas rental every other day sometimes twice a day to fill up. When looking for chargers some offline, broken, prong to the gun charger is faulty. Being charged for chargers that don't work . Car rentals are not at there best conditions. UBER needs improvement and drivers need better pay”

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Posted 11 months ago

“Charged me 4 times for 1 Uber trip, I contacted them with in 24 hours. They had a back and fourth with me about it waiting until a month had passed then claimed they could not refund because "I had contacted more 30 days later" which was clearly entirely untrue and made up. Not the real scenario so basically just refused to refund money they had stolen from my account.”

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Posted 11 months ago

“Jahara I believe I spelt her name correctly, Was AMAZING!! Thank you Jahara. Amazing customer service.”

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Posted 11 months ago

“I've used Uber many times, mostly for travel to/from the airport. Generally, my experience has been positive. Last week, however, I was shocked when I got my bill. I got charged for unanticipated tolls, booking charge and other questionable items. The charges are improper and certainly not unanticipated. When I asked Uber to explain these charges they did not. Instead they said the provided $0.41 to my wallet - what an insult. In addition, this was the second driver who did not help me with my luggage. I'm 80 years old and assumed I would get help. I was wrong.”

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Posted 11 months ago

“They charged me a $25 cancellation fee despite my trying repeatedly to cancel the trip which was booked by mistake I will switch to Lyft”

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Posted 11 months ago

“Their customer service is AWFUL!!!!! They charged me for 3 rides in one day when I only took 2 and I cannot reach anyone to resolve my issue. I will be switching to Lyft and deleting the Uber app. They are the worst!!! There so quick to take your money!! But can’t resolve the issue when they over charge you!!! In my opinion they are stealing from there customers!!! I’m done with them!!!!!!”

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Posted 11 months ago

“This was the one of the only ways to get my son to school I don’t know what happened but they said something about fraud suspicious activity so I asked what activity because I have done nothing to take my rides or ordering food away and they will not give it back so show me what I did wrong”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,554 reviews