Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,670 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,670 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I flew in last night from a LONG flight and picked up Uber. The driver took me out of DC to Virginia and put me out of his vehicle at 112pm. I has to calk another Uber to take me to my destination which is in DC. When I realized that the driver was going a different way and confronted him, he lied and said that this was what I asked for. I felt unsafe and because I have a vision disability, I was vulnerable. Luckily I had resources and my phone battery charged up to call another driver. I've never had this experience so riders beaware.”

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Posted 1 year ago

“I have never used uber someone else used my card and created an account with my card and uber is refusing to give my money back. Saying it's not fraud charges when clearly it is. Someone spent over $200 on my card. An Uber said it's not their problem. I have reported them to the Better Business Bureau. As well as made a police report. I don't understand how a business can do this to someone and get away with it.”

Uber Support 1 star review on 18th February 2025

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Posted 1 year ago

“I will never use Uber Eats again”

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Posted 1 year ago

“The AI customer service keeps asking for the same information, which is missing from my invoice which is why I contacted Uber in the first place. So stupid. If there ever is an alternative provider, I will jump ship”

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Posted 1 year ago

“Bad services in terms of timings. Drivers keep accepting trips while being miles away from pick up point. Making me wait and leave me no choice but to cancel when they don't even move, same for CNG thing. It takes time to fill CND but they still accept the ride and make us wait. Horrible”

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Posted 1 year ago

“I order and didn't get all of order”

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Posted 1 year ago

“I will never use Uber. My phone number changed and I could not any help from the company to reset. The system wouldn’t not let me in. The company said there was nothing they could do. I was told I would have to set up a new account with a different email. I do not have a 2nd email. They said they could not delete the current about either. You cannot contact anyone if you have a problem. If they want help me set up an account I would hate to see what they would do if they overcharged”

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Posted 1 year ago

“No support, email support from India, they will simply send boilerplate emails with no resolution.”

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Posted 1 year ago

“We weren’t able too get gogograndparent last weekend so I went with uber since I had already signed my mom up for it. It was terrible the lady said we would have no problem getting home. LIE we couldn’t get ahold of them so I had to call a cab for the ride home my elderly mother and I sat in the freezing cold for 20 minutes for a cab ride home. Tonight? Totally different experience I wish I could remember the fellas name as he went above and beyond what he had to do. All I can remember is he was Hispanic so cheerful I tipped him and he said that was okay but I tipped him anyways. We left our food in the car and he came back and gave it to us. Oh my gosh how many people would do this? None. Again I wish I remembered his name props to this person he certainly deserves a 5 star rating 🙂”

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Posted 1 year ago

“Uber company is becoming useless they are not worth relying now and they don’t deliver food yet they mark the order complete and it takes long to get supporting help We request Uber to improve their services 😥🙏🏻”

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Posted 1 year ago

“Uber consistently overcharges, often double-charging or adding extra fees beyond what’s expected. When you try to ask for an explanation, they completely ignore your concerns and provide no real answers. Their customer service is useless, and it feels like they’re just stealing your money. This platform is unreliable, dishonest, and not worth the hassle. I’m deleting my account for good and will never use Uber again!”

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Posted 1 year ago

“i asked for ride never rec'd it & was charged $5.00 i recently tried to login & was asked for my social security number. that's fraud & will be reported”

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Posted 1 year ago

“If you have a pending charge and have not been found guilty yet, Uber will suspend your account. When asking agents why you can't deliver when the drivers license is still active (Uber makes decision) they continue to read script to contact Checkr. An agent hung up on me. Bad practice to suspend account when a person isn't found guilty and has an active license. Thanks for taking the income I needed.”

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Posted 1 year ago

“I wish I could put 0! They charged me 3x's for one trip. They gave me back one trip charge and I have to dispute the others!? Then we waited at the Airport for an hour, just to receive a text that our Driver canceled, which they charged Me a cancelation fee.”

Uber Support 1 star review on 16th February 2025

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Posted 1 year ago

“Got hung up on multiple times by customer support, given misleading information, charged for the order I never received after being assured of the resolution.”

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Posted 1 year ago

“I,m in m g m casino in washington waiting 1 hour for an Uber driver Cancel me 5 times incredible. One hour waiting😡😡😡😡”

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Posted 1 year ago

“Terrible support, no closure or accountability for corrupt drivers. Do not use.”

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Posted 1 year ago

“Have had decent experiences until now. Order meals and items were missing. customer service stated, "we can't refund you since you didn't pay for them". Attempted to explain it's part of the 17 dollar meals and the customer service rep just didn't understand it was PART OF THE MEAL!! So ultimately I have two half completed meals missing items and I'm just SOL because I didn't specifically pay for fries and colslaw separately from the meal combo option. Oh and the cherry on top some random person pulls up doesnt match the photo nor the car and the rep didn't get the frustrations. So today was a bust no resolution in sight. Greedy company. They definitely lost a customer today.”

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Posted 1 year ago

“Uber delivered my food from a local restaurant 1.5km away from my home... it took an hour for my food to reach me..and it of course was cold. Really angry as Uber have high charges and I am paying for their service. Today was a non- service... Grrrrrrr”

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Posted 1 year ago

“Order up food and be patient. My order took 3h to arrived. I contact after 1h30 and accept to wait more they gave me 20% of compensation for the waiting. After 2h45 of waiting I contact them to get my order canceled and I got told that if I cancel I will be penalized. Which is annoying as the application show more stop was added. So I add to wait another 35 minutes to get my order.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,670 reviews