Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,717 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

Helpful Report

Posted 1 year ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

Helpful Report

Posted 1 year ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

Helpful Report

Posted 1 year ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

Helpful Report

Posted 1 year ago

“Wish there was an option for less stars. Uber employee support is by far the absolute worst.”

Helpful Report

Posted 1 year ago

“Wellington New Zealnd. Please include Takina taxi bays as part of your service”

Helpful Report

Posted 1 year ago

“It absolutely sucks. Won’t waste my time typing more why. It should be ovbious.”

Helpful Report

Posted 1 year ago

“What is your phone number to call ?”

Helpful Report

Posted 1 year ago

“I've worked for Uber for about a week now and nobody can help me to add a bank account I've talked to multiple representative nobody seems to care or want to help so I'm unable to claim the money that I worked for recently very unhappy with the service that Uber is providing”

Helpful Report

Posted 1 year ago

“The worst these people re thieves need to go out of business”

Helpful Report

Posted 1 year ago

“Uber support is atrocious. I cannot think of a worse customer support service for any company anywhere. Two recent issues: (1) Had more than $200 in uber cash in my account, but was unable to buy anything on uber eats or take a ride. The default answer, time after time after time, was that there was a credit card issue. After about two months, someone finally realized that, for some reason, Uber had frozen my uber cash balance, and unfreezing it resolved the issue. It's insane the level of incompetence that it took almost two months to get it resolved. (2) I disabled the requirement of needing a PIN for a ride. Yet every time I take a ride it still provides me with and requires me to give the driver a PIN. Response three times from Uber to date has been to explain what the PIN is, ignoring the fact that I've provided them screenshots showing that the PIN functionality is off and yet I still get PINs. Still unresolved.”

Helpful Report

Posted 1 year ago

“I am extremely disappointed with my recent Uber experience. I lost my phone during a ride, and when I contacted the driver, he falsely denied having it. After a full day of trying to resolve this, the driver finally returned my phone, but not before demanding an additional $20 for "gas money." To top it off, I was charged an unreasonable $200 fare for the trip. This situation caused unnecessary stress and anxiety, and I feel mistreated by both the driver and Uber. I expect better service and will be reconsidering using Uber in the future unless this issue is addressed.”

Helpful Report

Posted 1 year ago

“As a driver for uber I can honestly say that uber support is pointless and a joke. All responses are scripted and you can NEVER get a resolution because they can NEVER help you with your issue. They can NEVER see anything on their end which makes no sense when talking about a billion dollar company. How can you not know what’s going on within your app. They are outsourcing these jobs and paying those people for no reason at all because they cannot help you. What’s the point? SOMEBODY PLEASE MAKE AN APP WITH AMERICAN CUSTOMER SUPPORT WITHOUT SCRIPTED RESPONSES AND NO RESOLUTIONS!!!”

Helpful Report

Posted 1 year ago

“UBER is a joke. I ordered UBER eats I get a notification my food is here so I go to my front door and it’s not here. So I call the driver the first time he answered then he hangs up on me. I call him back a couple times and he just forwards my calls. I try to get ahold of UBER but of course their customer service is non existent. Like what a joke. This is the last time I’m ever using uber lol”

Helpful Report

Posted 1 year ago

“If u plan to schedule a ride it will cost you 25% to 30% extra . Yesterday night I booked a cab from Faridabad sector 21A to T3 airport this cost me for INR 800 and when I was just checking in the morning at 6 am the price was INR 600. SO always book the ride instantly instead of scheduling it.”

Helpful Report

Posted 1 year ago

“Uber has become terrible might as well be thieves charging authorization holds for no reason and you rarely get your money back they need to stop.”

Helpful Report

Posted 1 year ago

“Booked multiple rides today morning. The driver allocated automatically kept changing or the Driver did not move or if the Driver was moving the time kept changing. Waited 20 mins in the morning. Unable to not go to work on time. Took a cab from another company to get to work. Really really disappointed. Will not use Iber again and will make my family doesn’t use Uber either in the future.”

Helpful Report

Posted 1 year ago

“The app glitches and took me to the wrong location and then charged me $20 to go 1 mile to the correct location. The support is nonexistent. Either a phone call that hangs up on you telling you to take the app and then an app that doesn’t understand the issue. I will never ever use Uber again.”

Helpful Report

Posted 1 year ago

“As of late y’all raising prices for a trip, on top of that you have us waiting 15 to 23 minutes now. Your services are getting bad. Your prices are getting higher and I use your every day and I’m changing about not using your anymore due to the pricing and your long waits for pick up.”

Helpful Report

Posted 1 year ago

“Uber support is total garbage, it's very difficult to get support for certain issues, when you do speak with someone, very rarely are they any help at all. Drivers gets shorted on trip pay regularly, the app takes you on horrible routes costing time, gas and low pay and rarely will uber correct this.”

Helpful Report

Posted 1 year ago

Uber Support is rated 1.1 based on 2,717 reviews