Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,467 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,467 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber ripping people off because it's Christmas £4.50 journey now over £10, £30 journey is £56 or more adding surcharge on top saying you get priority but still wait 20 mins for a cab I think it's about time councils got well rid of it and get the local taxis BACK”

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Posted 10 months ago

“Absolute rubbish. Always late. Do not sign up to Uber One.”

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Posted 10 months ago

“Worst. Didn’t get half my items and attempted to contact the driver that probably was enjoying it. So uber said they would give me a credit, they didn’t .”

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Posted 10 months ago

“I could only say it was a disgrace what I and my mum experienced in this evening 20/12/2024 and I have blamed being verbal by Uber .I hope I won’t have to go to court”

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Posted 10 months ago

“DONT USE THIS SERVICE! Just read all of the other reviews! I wish I had before using them. I had an Uber driver steal my food and my money then there’s no customer support ! Don’t do it!!!!”

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Posted 10 months ago

“There is no longer ANY customer support. I keep getting messages from Uber that charges have failed…yet they have NOT failed and credit card issuer confirms there is no problem. There is no way to communicate with Uber about this so, given the company’s history, I can only conclude this is Uber trying to defraud me. The FBI needs to investigate.”

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Posted 10 months ago

“The system was sending me to the wrong address far way from my home destination. It force me over and over and changed my address to it address every time. Very dangerous You can not trust uber. Then turn around and charged for changing my adress. They are crooks trying to still from the senior citizen. Over and over I will let my 5.000 church friends know. So they start using lift. Never uber. Tayed to call custumer service with bad results. Never answered. This company dosen't have any support for it clients. Why they keep on sending me to a flooded zone in SummerSun Dr.?????? I do not live in there. My adress is : 4227 Rax place...”

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Posted 10 months ago

“I don’t like that they up charge when ever it snows and lie!”

Uber Support 1 star review on 19th December 2024

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Posted 10 months ago

“I have 7 charges on my bank account and have NEVER used uber!!! I have reached and searched and called every number I can find to no avail! Uber needs a customer support line without creating an account. There is no way on earth I am going to create an account when I already have fraudulent charges with no way to dispute them and never even had an Uber account!”

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Posted 10 months ago

“I got charged when Uber Driver failed to turn up, when I called the Customer support they were not helpful, and no refund was made. I no longer use their service.”

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Posted 10 months ago

“Day after day being told to reupload documents, on the fourth day they finally told me it was the wrong file type. Chat support is useless third world ESL phone and keyboard jockeys. No resolution for any problem.”

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Posted 10 months ago

“Customer service is full of Indian people(nothing absolutely wrong with that) who will shut the phone or chat to your face!”

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Posted 10 months ago

“Support have no clue what they r talking about,and every Hong up on drivers”

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Posted 10 months ago

“Very terrible company. You can’t speak to anyone directly. You have to hope you get your lost items back, the support tells you to contact the driver and the driver isn’t willing to meet you or even answer the phone. This is the worst company ever. Lyft has customer service. Uber tells you to wait 24 hours you may or may not get your items back.”

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Posted 10 months ago

“Just does not work. No support”

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Posted 10 months ago

“Uber are a bunch of thieves the company itself and their drivers. I lost my car lately in a car accident and I m getting uber more than 4 times a day. They are ripping me off. Their drivers cancel whenever they want for no reason and charge me $5,96 cancellation fee everytime their drivers just want to mate an easy $5.96 and cancel on me. also I bought a $30 gift card and while scratching the numbers I have erased a couple so I couldnt use it. I reached out to them and gave them all the info they requested and its been more than 4 days now, they are ghosting me. these are just a very few examples. The more you will use uber the more you will find out how garbage and scammers they are. LYFT on the other hand I have no complaint so far. They are neat. I have posted screenshots of my account so you guys believe me. Look at all the 5.49 cancellation fees from their drivers and also the last cancellation fee was $9.33 and guess what ??? The whole trip cost was supppsed to be $5, and the cancellation fee is twice the price of the entire trip ???? No comments. If you want an advice, don’t walk away from this company, run!!!!!!! Their customer service is ignoring me even about the gift card, I sent a screenshot also to prove it. I m going with LYFT for sure from now on. And as long as my issues aren’t fixed I am not going to stop warning everyone against this crooked company because it was never this bad before.”

Uber Support 1 star review on 17th December 2024

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Posted 10 months ago

“I ordered a pizza out of town in Nampa Idaho. The driver called me and asked what room i was in. And asked me for my pinn and said he was here. 61 dollar delivery and he never showed up. I contacted Uber eats and they said I gave my pinn number it's final. They stolen my money and my food. I give them minus 100 stars . Please don't use them. It's different if something isn't right. Thanks for reading”

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Posted 10 months ago

“I hate this pathetic scam "business" so much. This trash needs to be boycotted”

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Posted 10 months ago

“Uber customer support should have an option for 0 stars or even negative rating options. Horrible customer services and even worst employee and drivers.”

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Posted 10 months ago

“The worst customer service I have ever seen. You can’t talk to a human and an AI chatbot is available which doesn’t address anything. I was charged for rides , I didn’t use and I needed the money to take my pet to the vet. They’re still not responding”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,467 reviews