Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,745 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,745 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Uber package is a scam. My package was not delivered and no compensation given. Customer support refused to assist and blamed it on the driver and point blank refused a refund. Stopped using Uber ever since.”

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Posted 1 year ago

“Uber sucks, no customer service”

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Posted 1 year ago

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 1 year ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 1 year ago

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Posted 1 year ago

“They delivered my food to wrong address and refuse to accept responsibility or refund me. They tell me they instruct drivers to leave in a safe place. The wrong house is not a safe place. The customer service is worse than driver.”

Uber Support 1 star review on 2nd March 2025

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Posted 1 year ago

“Boitcoit uber. F their rides and F their delivery, they are thieves and awful.”

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Posted 1 year ago

“Made a query re a prebooked ride to local surgery usually £5 ,prebooked £37 .the person i spoke to ,told me to take the ride , and the price would be adjusted , but this has not happened ,on contacting uber support , i am told that the price was included a green car ,and booking charge. I have used uber for a long time ,and am really annoyed at this unresolved problem”

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Posted 1 year ago

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

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Posted 1 year ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

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Posted 1 year ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

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Posted 1 year ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

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Posted 1 year ago

“Wish there was an option for less stars. Uber employee support is by far the absolute worst.”

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Posted 1 year ago

“Wellington New Zealnd. Please include Takina taxi bays as part of your service”

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Posted 1 year ago

“It absolutely sucks. Won’t waste my time typing more why. It should be ovbious.”

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Posted 1 year ago

“What is your phone number to call ?”

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Posted 1 year ago

“I've worked for Uber for about a week now and nobody can help me to add a bank account I've talked to multiple representative nobody seems to care or want to help so I'm unable to claim the money that I worked for recently very unhappy with the service that Uber is providing”

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Posted 1 year ago

“The worst these people re thieves need to go out of business”

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Posted 1 year ago

“Uber support is atrocious. I cannot think of a worse customer support service for any company anywhere. Two recent issues: (1) Had more than $200 in uber cash in my account, but was unable to buy anything on uber eats or take a ride. The default answer, time after time after time, was that there was a credit card issue. After about two months, someone finally realized that, for some reason, Uber had frozen my uber cash balance, and unfreezing it resolved the issue. It's insane the level of incompetence that it took almost two months to get it resolved. (2) I disabled the requirement of needing a PIN for a ride. Yet every time I take a ride it still provides me with and requires me to give the driver a PIN. Response three times from Uber to date has been to explain what the PIN is, ignoring the fact that I've provided them screenshots showing that the PIN functionality is off and yet I still get PINs. Still unresolved.”

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Posted 1 year ago

“I am extremely disappointed with my recent Uber experience. I lost my phone during a ride, and when I contacted the driver, he falsely denied having it. After a full day of trying to resolve this, the driver finally returned my phone, but not before demanding an additional $20 for "gas money." To top it off, I was charged an unreasonable $200 fare for the trip. This situation caused unnecessary stress and anxiety, and I feel mistreated by both the driver and Uber. I expect better service and will be reconsidering using Uber in the future unless this issue is addressed.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,745 reviews