Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,026 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

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“Support is disaster.”

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Posted 9 months ago

“After placing an order from Panda express via Uber Eats, I explicitly selected $0.00 for a tip. However, one hour later, they actually debited my PayPal account for $4 for a tip without my consent or without authorisation. I have contacted customer service and on many social media Platforms, but so far, everyone has refused to give me my money they took from my account. I’m escalating this to the chief executive and I’m getting PayPal involved In my opinion, this is an appalling company and I would steer well clear of them.”

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Posted 9 months ago

“Hard to reach them, and ignore the problem”

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Posted 9 months ago

“Very worst services .. While booking cab then the fair is shown on app is zeniune and after riding complete Fair was showing jst double.. and driver told that complain to company. They were not able to help ..totally Bad experiences. DON'T BOOK CAB THROUGH UBER APP”

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Posted 9 months ago

“Uber support are total garbage for when it comes to looking after their drivers riders making a mess by vomiting in the car and the driver is expected to stop working lose the day wage spend time getting the car professionally cleaned only for Uber to give you the money it cost you back not everything it cost the driver in loss of earnings completely unfair policy rider should have to compensate for loss of earnings and not just the cleaning cost. Also why is it ok for the rider to be able to touch the drivers if the driver behaviour was like this Uber would ban the driver but allow the rider to get away with it disgusting service from Uber”

Uber Support 1 star review on 27th July 2024

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Posted 9 months ago

“I booked a uber this morning. Uber cancelled the trip but took my money. I was not able to book another uner or taxi because they put my money in pending with my bank. Because if this I lost £250 job. They came up with some excuse. Iake a uber almost everyday so I dint understand why had ti check my bank details as I use the same details all the time. Then I called up customer service for this person to be being abrupt. I am very disappointed”

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Posted 9 months ago

“He did not update his location nor communicate to me as to where he was. He then decided to reject us after waiting for 15 minutes. Will never use Uber again!”

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Posted 9 months ago

“Uber is dead, really dead. Everything about it so bad. Expensive rides, expensive booking fees, drivers that take hours to arrive to pick up. Everything is so bad👎 You bettet shut the company”

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Posted 9 months ago

“This review is fir customer service, when you call uber. This man who had a Mexican accent, was very rude when I told him I wanted to cancel my ride. He hung up on me! He Saud that I may have to wait 2 hours to get picked up to come back home. It was going to be from a doctor's office, at about 5pm. No chairs outside and he said, that I may have to wait. I just wasn't going to do that in 115 degree heat! I had to call back to cancel, dmsince he wouldn't cancel my rude and hung up on me instead. I will never call uber again! I rather pay more and take a taxi! At least, they are more friendly! I haven't trued Lyft yet.”

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Posted 9 months ago

“The worst customer service ever. Left my keys today at 8am in the car, called since 8 am more than once and was told to wait for 6h to be told that the driver went home and I can collect my lost property on Monday. Driver offers to give his home address to collect the keys but when I say I will go with the police he says he won't give me the address. Call for support and I get NO SUPPORT. To be told I need to wait until they don't know when. I have my keys of my house and my work, I've been contact straight after I left the car. You have no customer service and after I get this sorted, I will definitely not use any of your services.”

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Posted 9 months ago

“Either Uber or the driver took it upon themselves to leave an outrageous tip right after I was dropped off. There is no way to call or to talk to an actual person. Through the chat AI kept responding after refunding the tip amount. That doesn't solve the fact that the driver stole from me or Uber stole from me. I haven't been able to get a hold of a real person”

Uber Support 3 star review on 26th July 2024

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Posted 9 months ago

“Uber support is nonexistent!! God forbid you would like to speak to a real person for a resolution. They do next to nothing to assist with issues with billing, membership and support!!!”

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Posted 9 months ago

“All uber support can be easily be replaced by AI or just bots. Existing human customer service is useless”

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Posted 9 months ago

“this guy didn’t even wait a full 5 minutes and then he left his name was Mofea something like that anyways i he just stole my money i think he should be fired and i want my money back from that thief”

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Posted 9 months ago

“There is no support”

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Posted 9 months ago

“Go to the transaction for which you want a refund. Click on the "Request a refund" button. Enter the reason for the refund request at 09O4O–I4O-79I and submit it. Your refund request will be processed by meesho and the refund will be credited to your account.to the transaction for which you want a refund.11”

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Posted 9 months ago

“Uber support was terrible. Kunil kept trying to make the issue out to be on my end. He ended the conversation abruptly because he couldn't figure out it. Eventually it was resolved by someone else.”

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Posted 9 months ago

“I spend almost $500 a month on you assholes and you decide to charge me extra for a car that never shows up I will never use you again”

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Posted 9 months ago

“Worst customer service ever experienced”

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Posted 9 months ago

“Fraud on my account cleared by American Express but then Uber says I still have to pay them ?? Uber has Zero customer support or service, only automated replies. Talk about sucky stupid service.”

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Posted 9 months ago

Uber Support is rated 1.1 based on 2,026 reviews