Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,024 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think Uber makes most of their money by sending drivers too soon. If they come before you finish applying, you are charged if the pick up time is different from your request. The Uber request form on the computer is horrible. It is not user-friendly at all. I am really disappointed that they have not organized their request form and will send a driver while you're still typing. Uber needs to improve their request service, and return the money that was charged for a driver that came too early.”

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Posted 8 months ago

“Hands down the worst possible support imaginable. 3 weeks of going back and forth with scripted responses and at the end they just closed the ticket without solving anything.”

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Posted 8 months ago

“At 7:37 am, I scheduled a ride with Uber. The app responded with "arrive by 7:57 am"...then found a driver that was 7 mins away, so I book it. 3 minutes later, I checked to see where the driver is and the wait time is now 9 minutes. I texted the driver about 10 minutes into the wait and asked 'Are you close?' and got no response. For 23 total minutes, the app stayed on that 9 minute wait time, so I canceled. The app, if you can believe it, responded to my cancel request by mentioning that the driver was on the way. On this day, I ended up arriving to work an hour late.”

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Posted 8 months ago

“Uber driver had an accident on the way to me !! He did not arrive on time and did not deliver edible food ! I’ve got video from my cctv when he said he had an accident and if I don’t take food he will throw it away as he already marked as delivered !!! I contacted support multiple times !! Had to order food again paid money again ! And this useless time wasters said they will not refund for damaged item I have got ??? Ridiculous! I am reporting this to trading standards I will review this all over social media ! Scammers thefts !!! Stealing money from people useless customer service they don’t even open attachments! Hope they will ban you in uk ! 😡”

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Posted 8 months ago

“I had gotten an Uber from Dixon to Davis by a man with a white Hyundai, I had left my keys in the Uber that has my car keys, house keys etc. My driver was Maxwell my friend had contacted him and he said he will coordinate with him the next day. This was 4 days ago and I have even contacted the Uber support center and nothing! I am super frustrated with this and I have no way getting in contact to just get my keys back.”

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Posted 8 months ago

“Driver insisted on direct payment to his UPI id. Now UBER is demanding payment again”

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Posted 8 months ago

“I scheduled an Uber ride for 16 Aug 2024 at 0600, the driver never showed up! The ride was to take to the airport which compromised arrival time to get to my flight at PAE. I would appreciate a response from Uber as to why the driver did not show up or call letting me know when he/she would arrive on the date and time listed above.”

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Posted 8 months ago

“I have ordered 4 deliveries from Uber and only received 2. Never use this service if I could give it no stars I definitely would!”

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Posted 8 months ago

“Do not get in the car with this Uber driver very unprofessional can't hold her temper and likes to flip people off.”

Uber Support 1 star review on 26th August 2024

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Posted 8 months ago

“12 e admin fee a bloody disgrace.never again will I use this app”

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Posted 8 months ago

“Too many issues to list. Honor your commitment that was made to consumers when the company started about economical travel, no tips, reliable and safe cars and drivers, customer rights, etc….. now drivers change minds without notice, no show with zero culpability, yet customers are charged when they gave to wait for 2 mins….. policies are going in the wrong directions. Drivers are indicating there are too many Uber drivers and that they are not being paid enough…. One said more than 60% goes to Uber per drive. Not sure if that was to get more tip from me or reality.”

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Posted 8 months ago

“My issues are always specifically with Uber Eats. First of all, no matter how incorrect your order ever is—the support personnel absolutely WILL NOT EVER refund any of your $. You could receive an entire bag of items that are totally different than what you ordered, yet they will still somehow claim that this doesn’t meet the refund eligibility. When you ask to escalate the matter to a supervisor, they advise that you will be contacted by one within 48 hours (which literally never, ever happens). Additionally, I’ve even had delivery drivers leave my food at the complete wrong address and this has been confirmed by GPS tracking on the customer support personnel’s end, but because I was in the middle of a work meeting and unable to physically meet with the driver & had to provide them the PIN code thru message; I was -once again- not eligible for any refund. They wouldn’t even cancel out the tip I had left for the driver who quite literally drove my food to the whole incorrect afdtrss and left it there. I’ve received iced coffee after ordering hot coffee, and of course not eligible for any refund. I’ve also had drivers take 1.5 hrs to deliver my hot coffee (which had of course turned it into cold yuckiness) and not been granted any refund at all. The list goes on and on. I used to always utilize DoorDash which has AMAZING customer service and always provides refunds whenever their drivers or the restaurants screw your order up. But Uber Eats is a bit cheaper, so I got in the habit of using them instead…and I guess now we see how it’s so cheap: they do not offer any real customer support or accuracy guarantee whatsoever. I wish we could ban together and force them out of business until they change their ways.”

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Posted 8 months ago

“Manipulative, lazy, and handle critical problems by either lying or endlessly transferring.”

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Posted 8 months ago

“PLEASE, don't to use them! Super overpriced. Biden fee!”

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Posted 8 months ago

“What support, they don't do nothing to help. They run background checks randomly which keeps you from driving until the background check is complete, no kind of heads up or nothing, which is done by chekr, and they take from 3 - 7 days...so I can't work for those days losing money. We should be reimbursed or something. Pay is low and getting lower, customer service sucks, and there are ppl who shouldn't even have their cars on the road, all wrecked and barely running but drivers like me, 4 years in with new cars and excellent ratings are always treated the worst.”

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Posted 8 months ago

“Do not under any circumstance Uber package delivery. The driver stole my package, it was hard af to get in contact with and Uber support who literally did nothing.”

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Posted 8 months ago

“Getting ahold of them is like pulling teeth. They charged me an Airport fee even though I wasn’t at the airport, I was being picked up from my job at Amazon. So I wanted a refund of $2.00. They gave me $0.02 of Uber cash. Then, wasting more of my time I tried to clarify. They refuse to make it right and there is absolutely no way to call them which would just be more of a waste of my time. People should just use Lyft.”

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Posted 8 months ago

“I’m going to Vegas looking to schedule pickup at airport and ride to hotel they are charging a reservation fee and a booking fee.WTH isn’t that the same thing. I will never do Uber”

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Posted 8 months ago

“Uber knows its becoming large, so the support experience has gotten worse. Support agents deliberately waste your time asking for information which should be in the app. The app itself gives misleading ETAs, and even 'guarantees' such as Latest Arrival Time don't mean anything. Terrible app, terrible service, terrible employees”

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Posted 8 months ago

“Worst customer service ever”

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Posted 8 months ago

Uber Support is rated 1.1 based on 2,024 reviews