Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,467 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,467 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to reach When reached, don’t understand issue No customer care…”sorry, too bad!” Issue not resolved”

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Posted 10 months ago

“Uber has become a total scam! There’s absolutely no point in using this app anymore. I request a ride, get one price, and by the time I finish the trip, the fare is completely inflated! This is beyond frustrating and unacceptable. I’m done with this app — the service is a joke now!”

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Posted 10 months ago

“I can't even give one star, worst to the core in the 1st day of the year. Today, on the first day of 2025, my friend and I booked an auto through Uber. The driver picked us up from the main road instead of the corner where vehicles usually stop. When I checked the fare, it showed ₹54 for the ride from Egmore Metro to the Government Museum, Egmore. However, the driver demanded an extra ₹20–₹30. When I refused, he started ranting and accusing us of supporting corporations while neglecting auto drivers, and he continued blabbering nonsense despite my request to stop and charge only the shown fare. He also insisted that we pay in cash and refused any digital payment options like GPay. Upon reaching the destination, he didn’t drop us at the proper point and argued further. We paid ₹104 and asked for the ₹50 balance, but he claimed he didn’t have change or GPay intentionally. The situation escalated as he started using inappropriate curse words. Thankfully, some bystanders noticed his behavior, intervened, and scolded him, which helped us get out of the uncomfortable ride. Unfortunately, I’ve faced similar issues with other auto drivers booked through Uber, where they demand extra money and behave unprofessionally. I’ve also had another experience where a driver demanded an extra amount, and when I refused, he told me to cancel the ride. I ended up being charged a ₹15 cancellation fee, even though I wasn’t the one who wanted to cancel. Drivers often demand extra money and then refuse to move unless we cancel the ride, leaving us stuck while they remain at the same location for a long time. This is unfair, and I’ve been facing such issues repeatedly with Uber. Please take this matter seriously and address these problems to ensure a better experience for passengers. This is not just about the money but also about safety, especially for female passengers. I request Uber to take strict action against such behavior and ensure better experiences for riders.”

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Posted 10 months ago

“Piece of shit… you replace taxis… but when we need you we need a f’n update so we can’t use you… f’n BS… I hope no one ever used you again… which they will… but you’re just a joke… and you don’t even care… f you uber”

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Posted 10 months ago

“Incompetent animals working their customer service center, and that's an insult to animals”

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Posted 10 months ago

“Uber is good bad experience”

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Posted 10 months ago

“Terrible customer service”

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Posted 10 months ago

“This is my worst experience with taking uber the uber share is crazy 4 people in a car i could understand if the ride was 10 dollars i paid 18 dollars for such crappy service uber you need to do better feel totally exploited”

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Posted 10 months ago

“If you order delivery through uber, you better pray and hope your order is correct. Any time I have something missing in my order or if something is made incorrectly and I report it to uber (even minutes after I recieved the order), they say "sorry for the inconvenience but your order is jot eligible for a refund". EVERY TIME! There is also NO customer service number. You're only option to speak to anyone is through chat and the chat responses are all automated responses. You never talk to an actual person.”

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Posted 10 months ago

“I had uber premier recently de scheduled for a little after my midnight and takin me and other 3 guest. I received a email this morning letting me know my ride was cancelled. Now me and my guest don’t have a ride home I called so many times and no issues were resolved horrible customer service Never against n”

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Posted 10 months ago

“Uber support is terrible!!! They don’t want you to call them. Is this the 1800’s. Stay away”

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Posted 10 months ago

“This is one of the worst apps I've ever used in my life I was overcharged 148.00 for a ride that was originally $14. I will never use this app again I requested to speak to someone customer service no one reached out to me regarding the issue this is the worst app I've ever used in my life.”

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Posted 10 months ago

“Uber blocks drivers from earning a living for made up issues,(seat belts not working, photos sent proving, in a new car, they work as new, won't respond, date stamped pics. They play games with people, they deserve to be disrupted. Very low quality company. Don't use the Chinese government alternative but use someone else. Not even a 1 rating.”

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Posted 10 months ago

“I had a delivery issue that the items were delivered to the wrong address The driver willingly still delivered them to the wrong address -after even though I had given them thorough instruction that he was in the wrong spot he still proceeded to take the picture and send it to me. I made it ambiguously clear it was not making sense while he was doing this. I said the delivery is the wrong place you need to deliver to this address. After arguing with customer support (who took hours to respond message after message) that he contacted me multiple times to which he never contacted me once-Not a single time they delivered it to this random Address I still got charged honestly WTF is this freak show service? Plenty of clowns in the circus for this carry on. The service is literally gone to the dogs among other recent incidents of drivers just driving off from Taxi collections as well and charging through the nose over the Christmas period and taking cash only for extra passengers it’s gone to the dogs. then when customer were contacted, I was expecting a prompt and professional reply however I got a message at 3 am in the morning to say that they weren’t refunding the money and there was no apology for the language used by their esteemed professional driver. What’s worse I’ve no idea what happened to the food I paid for and some cheeky delivery driver has probably had it on the house No responsibility taken of course by this billion dollar company for a complete BAD Service.”

Uber Support 1 star review on 30th December 2024

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Posted 10 months ago

“They stole my money and keep doing it. They flash offers for $10, then give me $4. I hope people start complaining to the BBB. Consumer complaints. Your drivers re getting ripped off. The tips you think your giving are going to the company, they are robbing drivers and don’t care.”

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Posted 10 months ago

“Terrible pick up service. If you need a late night ride use uber for a major letdown”

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Posted 10 months ago

“Uber is not paying their drivers good amount of money, drivers are spending they're gas, time, car miles, and maintenance. These things are not cheap. Even when you go to the airport waiting lot, they are not repairing that lot as well. It is damaging our wheels, alignment, tires.”

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Posted 10 months ago

“It's not fair that they make you give a star when none are deserved. I did not learn my lesson when my food came cold on Christmas day and order again today. Will Popeyes had a buy one get one free Chicken Sandwich and I only got 1. Then my french fries looked like they were eaten out of. The fun part about it is, the driver came to the door smacking as if she had just finished eating but I didn't think anything of it until I opened my bag and saw my sandwich was missing and fries have been eaten out of the worst part about it is Uber Eats do not have a way for you to get in touch with them and report this right away. They have a place on the app where you can file a complaint, but they want you to upload a photo before you can submit. The upload link does not work so it won't allow you to submit. What a convenient way do not have to be accountable. No more uber eats for me”

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Posted 10 months ago

“The food came stone cold all the drinks were leaking as soon as got them inside the bag just broke and drink was on the floor.the driver apologised for delivery being later than usual ,I would not order from uber anymore it just not worth it yo order for convenience but i wish I had got the food my self ,very disappointed with uber Date of experience: 28 December 2024”

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Posted 10 months ago

“I drive for uber and uber eats, I had a recently promotion for $110 extra starting at the airport. I been having a hassle with them for over a week about my money. I drove 4 and a half hours this day and only made $100. Once I told them about it this lady Lakur something like that told me basically i can’t read and my phone old. Latest apple user here 👋🏽… Today someone finally did their job and looked into my account and seen that my app is glitching which means update soon! Sooooooo! Anywho I been driving for uber since 2019 never had a bad experience such as this one! Do not let them play you out your money because they will!”

Uber Support 1 star review on 28th December 2024

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,467 reviews