Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,554 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,554 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Never Using Uber Again - Unresolved Billing Issues and Poor Customer Service I’ve had a frustrating and disappointing experience with Uber’s customer support. After raising concerns about a duplicate invoice, I received a response claiming the trip in question was legitimate, despite my clear evidence to the contrary. Despite multiple attempts to resolve this issue, Uber has failed to address my concerns adequately, leaving me with no choice but to escalate further. The lack of accountability and poor customer service has left me deeply dissatisfied. I expect better from a company of Uber’s size, but at this point, I feel my concerns have been completely ignored. If this issue isn’t resolved soon, I’ll be forced to take legal action. I will never use Uber again and highly recommend exploring other ride-sharing companies that offer similar fees with much better customer service and reliability. It’s not worth the hassle when there are alternatives that actually value their customers.”

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Posted 11 months ago

“Probably the worst customer service I ever had. Every time I responded to their message, I got hours of waiting for the next one. And they don't solve your problem. They just kept saying the same useless things over and over again like we put your experience at the highest priority. You can't even say that was live chat, more like a half dead chat.”

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Posted 11 months ago

“On September of last year I called Uber from MIA he never showed and they charged me $6.15. Last August I left my glasses in the car and they stole my Gucci glasses I didn't recommend Uber”

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Posted 11 months ago

“Charged me £50 for no reason saying i renewed uber one, uber one costs £25 not £50, also if i did renew uber one then why is it running out in 2 months??”

Uber Support 1 star review on 21st January 2025

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Posted 11 months ago

“Uber is pathetic, they are liars and stealers, never pay back your differnece of the fare.”

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Posted 11 months ago

“Uber offered a ride with a wait of 6min which driver cancelled just before arrival time, Uber switched to an offer with 30min wait time which I then tried to cancel immediately but the app does not display cancel options easily and then forces you to accept a 50% charge to cancel yet the remaining wait is now approximately 28min and your options is only to accept to pay 50% charge to cancel or just wait for the ride. Uber needs to rectify this or we need to avoid using Uber.”

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Posted 11 months ago

“Request to all riders not to use uber platform for their commute they dont pay good to drivers exploitation of hardworking people..its better to give business to other private taxis ..uber charges 100% to ridership and pay 40% to drivers..how is it fair to driver ..please use other ride share companies than uber”

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Posted 11 months ago

“Jaylin S is a theif and Uber customer service is useless. Never again will I use Uber, nor will any of your drivers deliver to my address.”

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Posted 11 months ago

“I made an order with dominoes and cancelled the order within 3 minutes because I realized one of the pizzas had tomatoe switch I’m allergic to. I called Dominoes and they told me it was in the oven and refused to remake it. Now Uber is refusing to give me $30 I paid for food and delivery because dominoes lied to them and told them they made the order and sent it out for delivery. I’m on one income, 5 small children at home, no food. And the America I grew up in that is called stealing. Uber refuses to refund me because of what dominoes said and Uber won’t let you escalate to a supervisor. It’s just legal for them steal your money and I have yet been able to speak with someone who at least understands me. Uber and dominoes ought to be shut down”

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Posted 11 months ago

“If I could get away with giving no stars I would. Uber charged me $70 to take me literally 21 miles. I had never in my life been on all of the additional back roads and loops and turns the see eyed Uber route took me. It was insane and so extra that I will NEVER use uber again.”

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Posted 11 months ago

“They charged me for their Uber one service without asking. This was $110 for an annual fee for a service I hardly use. I was unable to contact any customer support so I will be disputing the charge.”

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Posted 11 months ago

“So like we just running with the business model idea of stealing from your customers now huh? You have to charge the FULL drive amount a second time for the tip to go through? That's theft you fuckers. I'm switching to Lyft you guys are a joke.”

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Posted 11 months ago

“Terrible costumer service and they charge you $25 dollar if you make mistake by tape wrong address even if you cancel in the second 😡😡😡😡😡😡”

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Posted 11 months ago

“Unsupportive and no results, really disappointing”

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Posted 11 months ago

“Be aware using this company if you have a gift card. They would not let me use it because they wanted me to use my debit card instead. So they stole my gift card and refused to give me a refund for the money I could not use. Lyft is way better”

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Posted 11 months ago

“Horrible experience. They robbed me twice for my money. They have AI generated support chats. They took my money and never delivered food and I called resturant to pick it up my self cancelling. The resturant said you canceled we got the canceled we will not get paid and we did not my order. Uber said the opposite. Liars they are and unprofessional. Horrible experience not once but twice.”

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Posted 11 months ago

“Driver was nice but was running low on fuel.Didn't fill his car up with gas until he dropped me off and was trying to bum money off other people to fill his error.I had way more responsibility of drivers than this.Plus he was NOT LGBT friendly!”

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Posted 11 months ago

“Charging me for cancellation fee, and It was the driver that didn’t show up. And then coming home from the airport, the girl didn’t help me on my luggages, I had to tell her to help me. I guess that’s the difference between a male driver they automatically come out and help. I file a complaint on PayPal for getting charged on the service I didn’t get. Paypal gave me a refund but Uber always charged me again or else I won’t be able to use uber. The problem also cannot contact a live customer service.”

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Posted 11 months ago

“2nd time my order wasn't delivered. This company and they're drivers steal from people. I'm deleting the account for good.”

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Posted 11 months ago

“Uber charges more money than it shows while booking cab. Also a driver today threatened by dragging the drive for extra money. Even though I had back issue. It's a worthless app having no concer for customer.”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,554 reviews