Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,467 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,467 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so tired of these uber drivers at the DTW airport. They feel they have the right to block airport employees from turning into the parking lot because they are afraid someone is going to jump in front of them and they BLOCK the right turn lane into the employee lot. I will never take another uber again, this is telling me just how your drivers are behaving.”

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Posted 10 months ago

“Was picked up a female driver who spoke very poor English language and did not match her (male) picture, whose driving skills were highly questionable (seemed as though she had just got her driving license, making for a scary ride). Had the misfortune of losing my iPhone in the car (fell out of my pocket), which I quickly realized and called Uber. Per Uber representative, he left a voicemail for the driver, and he informed me she would return my call - She never did, and my phone fell into the wrong hands. Despite tracking my phone on Find my iPhone, I was unable to retrieve the device. Thanks Uber!!! I will never use again.”

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Posted 10 months ago

“What went wrong? 3 years of money being charged to our credit card when we don’t even use Uber!! And a criminally difficult procedure to remove our credit card from Ubers site plus zero response to my pleas for help! In fact so difficult we gave up trying and not wishing to stop a credit card just accepted that this is what we had to do … keep allowing payments to go out until we figured a way to stop them and agree a refund. So £5.99 every month, then random extra payments going out on top of this. Uber just not at all interested in correcting this. If I could give -10 stars I obviously would. £293 later I’ve finally stopped my credit card. We only left it this long as each time we tried we thought we’d get somewhere closer to resolving this and get a full refund. Hindsight etc… DO NOT SIGN UP TO USING UBER!! (It will be interesting to see if Uber responds now…. But I very much doubt it)”

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Posted 10 months ago

“Siempre tardan y alargan el tiempo de entrega”

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Posted 10 months ago

“No phone # to speak to a rep. When your car breaks down on the freeway and you need to be picked up. The app gave me an address that was n.a.”

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Posted 10 months ago

“Took over 2 hours to get our food delivered as the driver was obviously just sitting according to the app then once we got the food it was cold and burnt very disappointed”

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Posted 10 months ago

“The driver dropped us in between. His tyre got punctured and didnt even have any spare options. Also, he started arguing for payment.”

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Posted 10 months ago

“Uber has never resolved a situation or any claim made by drivers deliveries . Uber use to post in customer Service that queries are resolved . This is absolutely false .I can read that they resolve queries an hour ago . I know people from Uber eats driver who have always experience discrimination or racism behavior from Uber platform because they are African American . So all AA have to be very careful since Uber attitude in Springfield Illinois where 90% of drivers are from India and they have the privilege to have the best batches as possible compare to us . This is a very dangerous and discriminative attitude and their policy need to be reviewed .Uber is highjacked by racist Hindus , I mean people from India .They take off your orders without compensation and you cannot complain even if you drove 15 miles away to pick up an order assigned to you . Few years ago Uber was almost perfect but not today .”

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Posted 10 months ago

“F u uber service, I pray you fail and fall down and your service gets terminated forever”

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Posted 10 months ago

“Their is at least one scammer in Uber support. I received a call from someone identifying themselves as Uber support that knew my Uber info. He knew how many tips Ive received. He knew my reviews. Everything. Called the number back and it went to an automated Uber message. He was trying to scam my Uber Pro card. Almost got me. Called Uber support. They of course deny the call. But I have the call documented and recorded. They have bad guys there on the inside. Beware!! DO NOT DRIVE FOR THIS ORGANIZATION. THEY HAVE CRIMINALS ON THE INSIDE!”

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Posted 10 months ago

“Uber Customer "Support" is a joke. See screenshot attached. 30+ days for a response after they BURY any way to contact support on their page. That's why people use Lyft.”

Uber Support 1 star review on 3rd January 2025

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Posted 10 months ago

“Uber doesn't pay everyone the money that people use their own vehicles to get paid with, it's like Uber picks & chooses to pay, my girlfriend and me did Uber eats and Uber didn't pay us the money, $180, then when we kept reaching out, they Closed her Account We have been waiting for over 15 business days now, Uber, where's the money? Michael & Jennifer”

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Posted 10 months ago

“I was charged for a delivery I did not receive because the driver did not have her ID upon arrival at the store. Unacceptable and was not refunded despite multiple correspondence with uber. Will never do business with them again!”

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Posted 10 months ago

“Charged for cancelling an order. Cancellation was done promptly after placing order. This sucks.”

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Posted 10 months ago

“When orders that should take 20-30 minutes takes an hour to reach a customer it’s ridiculous. I understand sometimes it’s busy or there aren’t enough uber couriers. But then businesses shouldn’t accept orders or if they see the uber couriers are too busy and they can’t find one, rather cancel the bloody order without any cost to the customer as it’s not the customer’s problem at this point. The restaurant can take it up with Uber to solve the problem and get their cost for the meal. I come home late from work. Rush to do laundry. While doing laundry I order dinner and my laundry is done before dinner is even picked up!!!!!”

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Posted 10 months ago

“they constantly close tickets without solving them”

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Posted 10 months ago

“They kicked me out for the rides without telling me why. I can do the deliveries only. I tried to reach out to them, and they still didn’t give me the reasons why I can’t do the rides or both the rides, and deliveries.”

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Posted 10 months ago

“÷WARNING÷WARNING÷WARNING÷ DON'T EVER DRIVE FOR UBER! WORST COMPANY EVER! DRIVE FOR VEEZU OR BOLT OR LYFT! STAY AWAY FROM UBER! THEY LIE ABOUT THE COMMISSION THEY TAKE. ADVISED IT'S 25% BUT MOST WEEKS IT'S NEARER 30%. THEY CAN SUSPEND YOU FROM DRIVING WITHOUT GIVING YOU AN EXPLANATION. YOU CAN'T EARN A LIVING WHILE THIS GOES ON, WHICH CAN TAKE DAYS. SUPPORT? THERE IS NO SUPPORT. JUST AUTOMATED RESPONSES. THEY'RE A JOKE. STAY AWAY.”

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Posted 10 months ago

“I used uber on December 31 2024 in Minneapolis to transport myself, daughter and luggage from the four seasons hotel to jefferson line bus station. The experience was awful and customer support was worse. The driver pulled up to an obviously closed building with a sign instructing where drop off should be and refused to bring us to the proper drop off site. I would have been fine with paying extra. We were told to leave the car and we're forced to walk 8 blocks with all our luggage to arrive at our destination. We do not live in Minneapolis and would expect better service than being left in an unfamiliar area to navigate on our own with, again, ALL OUR LUGGAGE. I contacted Uber for a refund on our ride and was compensated two dollars. Not only was the driver extremely negligent in leaving a 57 year old woman with a child by the side of the road in an abandoned part of Minneapolis, Uber was not even remotely correct in helping with a refund.”

Uber Support 1 star review on 2nd January 2025

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Posted 10 months ago

“Absolutely the worst customer service ever!! Tried to reach them about a delivery that was supposed to be 10 minutes but went 25 minutes beyond the time and paid priority “sorry nothing we can do” click wouldn’t even let me give a response.”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,467 reviews