Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,669 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,669 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“This is very very bad experience. Customer support people are messing around us. App is not updating property. I order some foods by updating the location. Even though app shows the correct address delivery location hasn't updated. Foods has gone somewhere else. Since it is a card payment, i lost my money as well.”

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Posted 1 year ago

“Can't talk with anyone from support. The support you do receive they are incompetent in figuring out what you are trying to convey is the problem. It's really pretty damn sad.”

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Posted 1 year ago

“It as very bad experience with Uber Eats. I was in Pennsylvania when I ordered my food. Uber placed order at the restaurant in Niagra falls New York. When I realized it was wrong address, they told me it’s too late to cancel. How f word can I place the order in New York State when I am in Pennsylvania!??? I called them to resolve the problem with no help. They were very rude.”

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Posted 1 year ago

“This support team for drivers is absolutely useless I am astonishing They seem to only be able to copy past unhelpful comments and then close the ticket without resolving the matter I just spent an hour with live support and had to tell 4 different agents the same issue that remains unresolved I have an open query from 4 days ago that still has not received feedback from the escalation team I can't believe how bad this service is”

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Posted 1 year ago

“Uber package is a scam. My package was not delivered and no compensation given. Customer support refused to assist and blamed it on the driver and point blank refused a refund. Stopped using Uber ever since.”

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Posted 1 year ago

“Uber sucks, no customer service”

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Posted 1 year ago

“Did not bother to show up at the airport and here it is midnight. Thank you for stranding us. Thank goodness a Taxi came by. Canceled with Uber next morning We will take a taxi from now on”

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Posted 1 year ago

“Uber has very bad quality drivers. Most of drivers eat gutkha, keep loudly talking on call, do not put AC on faster mode or gives reason that fuel or gas is less, vehicles are stinking or dirty most of the time. Really unprofessional and unsafe drivers are hired by uber. I am regular traveler of uber but now a days don't feel safe to travel by uber.”

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Posted 1 year ago

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Posted 1 year ago

“They delivered my food to wrong address and refuse to accept responsibility or refund me. They tell me they instruct drivers to leave in a safe place. The wrong house is not a safe place. The customer service is worse than driver.”

Uber Support 1 star review on 2nd March 2025

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Posted 1 year ago

“Boitcoit uber. F their rides and F their delivery, they are thieves and awful.”

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Posted 1 year ago

“Made a query re a prebooked ride to local surgery usually £5 ,prebooked £37 .the person i spoke to ,told me to take the ride , and the price would be adjusted , but this has not happened ,on contacting uber support , i am told that the price was included a green car ,and booking charge. I have used uber for a long time ,and am really annoyed at this unresolved problem”

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Posted 1 year ago

“Ordered a delicious Butter Chicken from Planet Spice here in Wellington. Wonderful as always. The Uber driver (Keyur) messaged me on the Uber app to say he couldn’t find my house. Instructions are clear. Place to park right outside my house. I am on the main road. House number is on the letterbox and the same number and flat number is on the house. Seems he wanted me to meet him at his car as he had overshot by nearly 200 metres, according to the camera outside the building. Keyur, I’m not walking that distance to your car to collect my meal. Sloppy and unprofessional.”

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Posted 1 year ago

“They are do not resolve anything and do not respond to queries. Utterly useless.”

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Posted 1 year ago

“They was suppose to deliver my medicine from Walgreens and they took my medicine and my money. When I called to make a complaint the worker barely spoke English and did not resolve my issue. I'm a heart patient and have severe back issues and they stole my muscle relaxer”

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Posted 1 year ago

“The worst service. No option for address change if you late by a single minute. Deducts the payment and the order is not delivered. Horrible experience.”

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Posted 1 year ago

“Wish there was an option for less stars. Uber employee support is by far the absolute worst.”

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Posted 1 year ago

“Wellington New Zealnd. Please include Takina taxi bays as part of your service”

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Posted 1 year ago

“It absolutely sucks. Won’t waste my time typing more why. It should be ovbious.”

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Posted 1 year ago

“What is your phone number to call ?”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,669 reviews