Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,024 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 16th May 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a driver for Uber. Driver support is a freaking joke!! Outsourced reps who have no common sense or understanding for situations. I have been blocked out of my driver account for a week now with no resolution in sight. I feel really sorry for all the people that gave bad experience reviews. Uber does not support their drivers and leave them in the learch! If they treat the drivers like that…watch out riders.”

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Posted 8 months ago

“It’s fraud with poor people who are being used along with their brand new expensive cars for the advantage and profit of Uber ownership. For one ride Uber company gives $4-5 for going to destinations, picking up riders and then dropping them off. Isn’t it a big fraud and cheating with ppl by using their hard work, gas, car mileage, and paying so disappointing amount. Fake Uber earring is not a right source of income. It misuses others money and services and puts billions on their own pocket. It’s unjustifiable and Uber must come to an end. People should use their independent cabs and will make right money according to the distance and all amount will go in the pocket of someone who really in fact deserves. People stop working like a dummy dolls for Uber. They are frauds”

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Posted 8 months ago

“Yesterday in Manhattan, I was dumped twice in under 10 minutes after each driver said he was at the pickup point. They lied and were never at the pickup point. Uber treats customers terribly and gives no in app support to customers having pickup or ride issues. This is contemptuous of customers. Despite being a member and global customer since 2096, I’ll not be using UBER again.”

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Posted 8 months ago

“They know and understand nothing—— waisting our time——- always send electronic messages without understanding”

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Posted 8 months ago

“Not a good company”

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Posted 8 months ago

“They are an absolute asinine company with policies for that cover their own ass and don’t care about the customers or the drivers. There’s no respect an they keep adding drivers. There’s no loyalty to the OG’s and they’re screwing their customers.,”

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Posted 8 months ago

“Rides are great but uber eats never has drivers available for hours. Why do inoay for uber one. Garbage”

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Posted 8 months ago

“Also would give zero stars if possible. Consistent problems with delivery orders and rides. Difficult to reach a person to address issues . Reserved a ride to airport and missed plane because no show driver . I was even charged and thanked for using them…. Never again will use Uber services”

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Posted 8 months ago

“I would give less than 1 if possible. I reserved a ride the day before it was needed. It was confirmed. The time I was supposed to be picked up came and went...no messages. No texts. No calls. When I went to the app and tried to figure out what was going on, I finally got an on-screen message that no drivers were available! Why do they make reservations when there is no actual reservation. NEVER will I ever attempt to use this service again and NEVER would I recommend it to anyone. Unreliable. Uncommunicative. And you are left with no way to contact anyone. HORRIBLE company”

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Posted 8 months ago

“Well Uber is sketchy. Do not risk your life with this. First off they had 5-6 people cancel my ride after I waited 5-10 minutes after each one was accepted by the driver. That added up to around 40 minutes of being screwed for my job. You shouldn’t risk people’s income due to horrible drivers. I need to file a real complaint. Reason why is the last of the canceled drivers turned on my street in a nice part of Jacksonville beach Florida, he was 15-20 houses away on my street, called me, asked “what side of town” I was going to after he accepted the ride and was a minute away it said. He seriously sounded ghetto, uncomfortable for me, and definitely out of it like he was on major drugs. I told him, he then hung up on me and seriously canceled the ride when he was less than a minute away. Scary Uber lets their drivers they pay due this to their customers. That guy was definitely on drugs and was a risk for my life. Almost glad he canceled on me after I waited 30 minutes. I had no choice but to go with Lyft. I’m very glad Uber has competition or I would have really lost my job due to Ubers mistakes.”

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Posted 8 months ago

“Uber just recently added an option to book a taxi and the rate usually shows cheaper than the regular price. Every time I attempted to book it, it was unavailable due to a "busy time". Everytime ia a busy time. What is the point? It only wastes my time waiting for a taxi for 10+ minutes to end up booking regular Uber fair anyway. If the app shows that there is a driver available within reach, it should be available. Never the case. I am getting disappointed over and over again. And there is no option to leave a review on the app, it's a mission impossible, yet they don't hesitate to charge the credit card right away. Uber really needs to figure out better system and customer service.”

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Posted 8 months ago

“Uber has charged me duplicate charges for a trip I took. This isn't even the first time. They then say it's an authorization hold and that the money will eventually be deposited back into my bank account, but it never happens as they claim. There was an email shared stating that they have removed authorization holds, yet they still manage to deduct twice from bank accounts and claim it as authorization holds. It's so frustrating, and they take ages to reply. I am very disappointed.”

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Posted 8 months ago

“Uber has the worst customer service! They do not assist on the phone everything is thru emails and you never receive a response”

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Posted 8 months ago

“I reserve a rental car in Houston tx.. paid for through Uber only to find out that you need a cc which I didn’t have so I cancel it within an hour of me reserving it and still have not received a refund for a car I did not get .. and it’s really hard to get costumer service..”

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Posted 8 months ago

“I don’t like at all I’m trying not work and not get rides from them .uber and lift suppose to get out off business”

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Posted 8 months ago

“Uber is NOT a safe ride . Just before midnight on the 26/Aug I ordered a ride through the app. I was sent a price, which I agreed to , then a driver accepted the drive. I was sent his name, registration number and licence number. I got in the car , which smelled of urine. It was only 4 minutes ride and when I arrived home, I attempted to leave the car. Thats when he asked me to open my app and change destination! I refused and my son can see through our CCTV camera that it is taking me long to leave the car so he called. Thats when the driver allowed me to leave the car, and said he will change destination. Then he proceeded to change the amount he charged me. I called Uber, they said they have no details of the ride or driver! the driver managed to charge as he please, delete the trip details entirely from the Uber system. I have a screen shot of all of pre and post trip details, but they would not refund or investigate the driver! I am grateful that my son could see me on our CCTV and called me, since I always send the details of my ride to my family... I would never use Uber ride again, as it is unsafe if a driver can wipe out a ride details.. Women think that since every thing is documented we are safe, but not if Uber system can be manipulated by the drivers. I called 4 times, and the phone was slammed on my call twice.”

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Posted 8 months ago

“Drivers steal your food and Uber does nothing about it. My family and i will not have dinner for 3 nights this week and will probably have to do hungry, bc uber decided to just not refund me. The answer was bc the order matches the receipt. Uhm yes it does, but I didn't get the damn food”

Uber Support 1 star review on 2nd September 2024

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Posted 8 months ago

“My son took an Uber ride in Gilbert. He told the driver in advance he had a disability. The driver took him half way through the ride and dropped him off on side of the road because he decided he didn't like my sons disability. This has been done more than once. My son is covered under the ADA. I don't understand why your drivers are not trained about people with disabilities and they to are entitled to a safe ride. This needs to be made public so the community becomes aware about the type of drivers they are at risk of being connected to thru Uber...”

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Posted 8 months ago

“Can use please stop hiring drivers that dont speak english. Had an incident tonite was at laundrymat and the driver went to the Verizon store next door which was closed, expected me to carry my bags over there i guess then instead of turning around on Franklin Ave he backed up 50 feet with cars beeping at him. Id rather take a taxi for close places like the laundrymat that was very dangerous”

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Posted 8 months ago

“There is NO support. They don’t show up and leave you with no option but to cancel and the. They charge you a cancellation fee. This is by far the worst service ever invented!”

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Posted 8 months ago

Uber Support is rated 1.1 based on 2,024 reviews