Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

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“On 9/11/2024 I was physically assaulted by an Uber driver during my ride. His name is John. I'd put his age from late 60's to early 70's, white or Armenian. This happened in Burbank in front of Ralph's and witnessed by numerous people. The make and model of his car is a white Kia Sorenta with license plate 8TJJ512. Although Uber states he's been removed from driving pending the investigation, he might still be driving for them or Lyft. Beware of this man. His behavior is quite erratic and he dangerous.”

Uber Support 1 star review on 17th September 2024

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Posted 7 months ago

“theyre the worst, recently one of my friends called an uber and the driver was speeding, almost run her over when she was only standing by the parking lot, why do they employ such irresponsible people? the driver could not even bother apologising... either they should stop hiring such people or we should stop calling for an uber”

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Posted 7 months ago

“My delivery was not made at all. This has not been the only time. Multiple orders arrived partially filled. Because I have reported missing items in the past in an order I am not eligible for a no delivery refund? That's ridiculous. Because of mistakes by your partners and your drivers, i am being a denied a refund?”

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Posted 7 months ago

“They don't help you at all as a driver”

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Posted 7 months ago

“Uber locked me out of my account as they told m name was inappropriate. Guess mom and dad were bad people for naming me Debbie. Bu-bye Uber as go forward I will only be using Lyft “After looking at your account, we noticed that your name includes inappropriate language, numbers, or symbols. We’ve placed a temporary hold on your account until you’re able to update your name appropriately or provide documentation confirming the accuracy of your name. To remove the ban, please provide an updated name for your account or documentation verifying the accuracy of your current account name. Once we are able to update your account information, you can resume taking trips using the Uber app.””

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Posted 7 months ago

“Had my ride with TEWODROS. Would have given him a 10 if possible! I was leaving Sanford USD ER with a torn meniscus and ACL, previously before booking a ride I was screamed at by a 24 hour taxi company as the person answering the phone had been woken up and yelled at me calling me disrespectful. Not only did my Uber driver show up on time he also showed me incredible concern and care for the pain I was dealing with. I have upcoming appointments for surgery and would select him above any other drivers if he is available!”

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Posted 8 months ago

“Uber is absolutely trash. Lyft is way better. Uber will charge you more if you’re a male and will charge females cheaper rides. I have proof of this too with screenshots of the same rides vs what my gf calls. Absolutely corrupt. Ik never ride with Uber again”

Uber Support 1 star review on 15th September 2024

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Posted 8 months ago

“I'll try to pick someone up to bring to my house but every time I try to put in their location as the pickup location it keeps switching back to my location use Lyft Uber is full of s*** why would I want to get picked up at my house and get dropped off back at my house”

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Posted 8 months ago

“Terrible. All around, I’m a driver, wish door dash was open to drive in my area.”

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Posted 8 months ago

“I live in Texas. So few driver speak English that is insulting while living in America for my whole life. We speak English!”

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Posted 8 months ago

“These drivers speak no English and don't know the city and will stop in the middle of traffic to drop you off and almost get you killed this happens many of occasions.”

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Posted 8 months ago

“Awful company. Their updated .aps showed my address wrong for almost a year. Most driver were good and would drive to the end of the road, (they had to drive there anyway to get back onto the mai. Road) & drop me in front of my actual house. But several Eastern European drivers were dropping me at the bottom of a different street & demanding I get out. Made a disabled woman walk at night even though they literally had to drive by my house. The proof is in the charges of where I was dropped off. It gave the addresses they dropped me off at, its sure wasn't my house The customer service sux ballz. They charge for nonsense & promise the refund/discount in the next ride, I have yet to ever get one. LYFT. Use LYFT, cheaper and it's all the same drivers, yet they seem ice when driving on the Lyft app.”

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Posted 8 months ago

“Support is nonexistent.”

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Posted 8 months ago

“I ordered through uber eats, they sent 2 people for the delivery. One arrived with his part of the order, the other didn't show up. Delivery was marked as completed (the price fully paid), they refused to refund with automated chatbot messages.”

Uber Support 1 star review on 13th September 2024

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Posted 8 months ago

“HALF OF YOUR UBER EMPLOYEES/WORKERS/DRIVERS DO NOT KNOW HOW TO EVEN USE THE APP. AND THEN THEY BLAME US, THE CONSUMERS FOR NOT COOPERATING. AND THIS IS WHY MOST OF THE TIME THIS APP GIVES ME HEADACHE. ORDERING SOME PACKAGE IS A HEADACHE.”

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Posted 8 months ago

“I am a dialysis patient, lost my business, three dialysis in a week, 12 dialysis in a month, thought to work with uber witha hope that it is a good brand and I will be able to earn some money whenever I get some time and feel health but after driving with them I get to know they deduct from your account 25 rupees on daily basis and also some amount on every ride, so after that deduction I couldn't not even get the money for my petrol expenses. My experience was worst because when I tried to reach them they said they will arrange someone to call and cancel the call from their side, and it happened twice , means on two different days but they don't have any answer, so I left my earned money with them and left uber completely and now I will not use uber and also make sure other people also don't use it by telling their reality”

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Posted 8 months ago

“I ordered and paid for a ride from St Petersburg FL airport. Received a message that the driver was 1 minute away. After 20 minutes outside in Florida heat looking for the driver i received a follow up message that the driver cancelled and i needed to request another ride which i did from Lyft. He did show up within 90 seconds which was 15.minutes quicker than i expected based on their message. It was cheaper than Uber and the driver showed up early. Hours later i get a message from Uber that they charged ME $7.89 for the cancellation!!!! WTF !!!!”

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Posted 8 months ago

“Horrible customer service. I paid for the same order twice with no resolve. They say the driver called, but no call was received. They say he left the food. It wasn't there. I asked for a refund. They did not provide it. I ordered the food again, thinking for sure Uber would resolve the issue correctly. They did not. Buyer beware. Uber eats customer service is a disservice.”

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Posted 8 months ago

“I used Uber Flash and lost my item, and the experience since then has been beyond frustrating. I contacted support, but the agents are completely useless, repeating the same scripted responses like parrots with no actual resolution. It’s shocking that they don't even have a proper system in place to track previous complaints! Even when I provided screenshots and all necessary details, they just ignored the issue and closed my complaint without any solution. I’ve requested to speak to a manager several times, and yet they repeatedly dismiss it with the same automated responses. This is hands down the worst service I’ve ever encountered. At the very least, I asked for an email response, and even that simple request seems to be beyond their capabilities. This is completely unacceptable and highly unprofessional.”

Uber Support 1 star review on 12th September 2024

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Posted 8 months ago

“Worst service.... drivers don't know how to talk with passengers”

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Posted 8 months ago

Uber Support is rated 1.1 based on 2,023 reviews